Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo

  1 California St San Francisco, CA 94111-5401

• 

  Wells Fargo

  5455 Geary Blvd San Francisco, CA 94121-2306

• 

  Wells Fargo

  2260 Otis Dr Alameda, CA 94501-5730

• 

  Wells Fargo

  PO Box 30095 Walnut Creek, CA 94598-9095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is there any company with ***** customer support? Doubtful. I called because I was incorrectly charged and it should not have gone through. ********* in ********** ou ******* was so rude unhelpful et dismissive

  Business Response

  Date: 12/27/2022

  Please see the attached Bank response. 

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a prime equity line account with WFargo ending-****. That has not been used for years and just has been paid consistently And I've been paying my loan payment which is roughly 730$ now Note : this complaint has nothing at all to do with rising interest, this has to do with my November payment of 730$ , 94 % of it going to interest. Which is absolutely obscene . Over the course of the year roughly 390$ of that payment goes to my principal and around 300$ goes to interest My November payment , posting. November 29, 2022. Shows from my 732$ that only *****$ went to principal and a whopping 684.59$ to interest/finance charge. This is absolutely outrageous. There is no reason whatsoever that I should have been charged *****% interest randomly on my Prime Equity loan payment. When all year roughly 390$ goes to my principal And around 300$ to interest. I want my November payment re allocated appropriately as there is no way Wells Fargo can justify charging me nearly 94% interest on my loan payment leaving only 6.5% of it going to principal . When all year nearly 60% of my payment has been going to principal And my December statement shows it'll happen again! 46.39$ from December's 732$ is going to principal and 684.59$ to interest. How can a bank suddenly be allowed to do this? Where's the morality ?Look at my last 8 months paying this account and how my money was credited and see the inconsistency with November 2022. Every month paid. Roughly 650 to 730$ currently (interest increase. Not the issue here) See how November is an extreme outlier of the % of my payment going to Wells Fargo finance / interest charge P = amount to principal i = amount to interest April 2022 - i ****** p 389.45$May 2022 - i ****** p 389.45$June 2022 - i ****** p 389.45$July 2022 - i ****** p 389.45$Aug 2022 - i ****** p 389.45$Sept 2022 - i ****** p 389.45$Oct 2022 - i ****** p 389.45$*Nov 2022 - i ***** p 684.59$Is there no oversight? This is inhumane

  Business Response

  Date: 12/20/2022

  Please see attached response.

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son who is 14 was enrolled in a student bank account through wells fargo. He was enrolled into an account that we (his parents) have access and control over. My son was targeted and blackmailed by a hacker on social media (snap chat) and was told to send all of his money that he had in his account through zelle to an alias. He was told that if he did not comply the hacker would then "make his life hell" by sharing/sending untrue and fake messages and photos to people on his social media. My son is 14, he's not mentally equipped or mature enough to handle this kind of situation. He should never have been allowed to use Zelle without parental consent. Had wells fargo required parental consent we could have intervened and taken over this situation. Instead here we are. Ive done a lot of research and found that several other banks do require parental consent before a minor can process a zelle transaction. Why doesn't wells fargo implement this policy? I've spoken with several case managers within wells fargo and every time we speak they tell me that this happens a lot!!!! Why is nothing being changed? Seems to me that wells fargo must be benefiting from these fraudulent transactions in some way? Why wouldn't they want to protect their minor account holders and their long time adult clients who brought them the business of their children? Something isn't right here and change needs to happen.

  Business Response

  Date: 12/15/2022

  Please see the attached Bank response. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON several occasions myself and family members have been unable to transfer our funds out of our accounts using Zelle. I transferred money out of this account not even days ago and all of a sudden today they're saying the money can't be sent and can not give me a factual reason why. I was refused a atm card in the past because I was told I needed a checking account to get A ATM CARD. This is the most difficult and unprofessional bank I have ever dealt with. On top of the constant scams always attached to WellsFargo they can never solve any problem I notify them of EVEN WHEN THE PROBLEM IS ON THEM. I was on the phone for hours today with different representatives being told INCORRECT information more than once, given the run around, and made to complete steps I had already completed that STILL did not solve the issue. I HATE THE *****

  Business Response

  Date: 01/13/2023

  Please see the attached Bank response. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a client of Wells Fargo Bank since ****. 2 weeks ago a chargeback was filed and the bank failed to let me know. Instead they froze my bank account and have taken all my merchant batch and wont even tell me how much they have taken. I have been calling them daily and they dont cooperate. Now my business account is frozen with a negative balance, i cant but material for the clients who place orders because the minute the portal closes the batch it goes to the bank and they take it. I have also advised them that my landlord is threatening to start an eviction because rent has not been paid due to this. I havent been able to go to a branch because i came out positive for COVID. I want a resolution and I want my money that is owed to me.

  Business Response

  Date: 12/19/2022

  Please see the attached business response. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1st, 2022 my vehicle was repossessed by Wells Fargo due to delinquent payments. Upon contacting Wells Fargo to release my vehicle I was told to send a cashiers check overnight delivery to pay off the remaining balance of *********. That same day I sent the check and was told the check would post to my account within 72 business hours upon receiving the check, which was received on and picked up December 5th 2022 at **** hours, by an A ****** with Wells Fargo express. I have continually called Wells Fargo every single day to get an update, which has been uneventful. I am told by every representative that has checked my account for the posted payment, to call back the next day. I feel that nothing is being done to expedite getting my vehicle back. I have adhered to every time line and requirement stipulated by Wells Fargo, yet Wells Fargo has not upheld their end of the deal. I need help with holding Wells Fargo accountable for their incompetence. I have filed a complaint with Wells Fargos complaint division, I have been told that they are working on getting the check posted but when asked what that means, I am not given a clear and definitive answer. I need my vehicle back. Thank you,*********************** ************ *********************

  Business Response

  Date: 12/12/2022

  Please see the attached Bank response.      

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had checks cashed fraudulently on three of my Wells Fargo business checking accounts in October , and the process of Lost stolen was done , and I had visited the ********* ** Branch , and everything was going smoothly , December 6th , one of my business accounts again a check was cashed fraudulently and this time I had the original check ( blank check since I have not used it ) in my possession . I had to go over the same lost transfer process again , and since I needed to open a new account asap I went on to the Wells Fargo Website and made an appointment , below is the text confirmation I got Wells Fargo: Thanks for scheduling an appt THU 12/08/22 @ 11:30A EST at ************************************************. Conf Code:79JYF83OUO , I reached on time for the appointment however I could not get the account open since the Wells Fargo rep said my appointment is only for half hour and they do not have the time left to open the account , even after telling them it us imperative that I need to have a new account number since I have put a freeze on the old account , I have to issue payroll checks on Friday . At the moment I have hold on my account , and I have to give my employees payroll check from another checking account until I can get a new account number . My complaint is what measures is Wrlls Fargo going to prevent these counterfeit checks from being cashed , also just 6 weeks back I had ordered new checks new std deposit stamps etc and now I have to go over thus process again and it is not my fault , it can happen again snd we have to go through this procedure again and also the expense of getting new checks and the time spent to get a new account number . ********************** website should put a disclaimer on their appointment scheduling to say that all appointments if your work is not completed in half hour time period another appointment has to be made

  Business Response

  Date: 12/21/2022

  Please see attached business response. 

• Initial Complaint

  Date:12/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For account number **************** - This account was reported to credit agencies sometime ago (unsure of date) but the account has never been late. Ive made my payments on time since I opened the credit card and never missed one. My current balance is $130 and some change. I may monthly payments of $16. The balance of this account will be paid off in roughly 8 months. Regardless I would like this removed from the credit agencies since the account is and has always been current.

  Business Response

  Date: 12/14/2022

  Please see attached bank response; enclosures have been forward to the customer. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18546613
  
  I am rejecting this response because:

  
  

  These payments were not missed. There was an issue with the Wells Fargo app and I was unable to log in for a period of over four months. When I logged into pay in late October 2020 the app said my account no longer existed. I spent the next four months contacting Wells Fargo attempting to resolve the issue. I was unable to make payments over the phone or via mail. During this time I also didnt receive any bills in the mail. Finally in February 2021 I was able to locate a Wells Fargo branch who was willing to assist me in the matter. At this time my former account was closed and a new one opened with my balance. I immediately made a payment to make my account current. Because of the issues with the app this was indeed an error on Wells Fargos account. My dozens of phone calls and several letters sent will show that I attempted to fix this in a timely manner but no one on the phone was able to locate my account and none of my letters were replied to. If this isnt removed from credit report soon Ill be forced to seek legal action against Wells Fargo for false reporting since, again, this error was on Wells Fargo end. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/22/2022

  Please see the attached Bank response. 

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18546613
  
  I am rejecting this response because:
  
  The company is denying receiving any letter or phone calls from me while I have proof or both. I havent received a billing statement from Wells Fargo in over four years as I never updated my address with them when I moved. 

  
  

  Let it be known that Wells Fargo is fraudulently reporting customers late payments to credit bureaus due to their own errors in closing accounts of customers. 

  
  

  It is only because of Wells Fargos app being down was I unable to log in and make payments for several months. 

  
  

  I will do what I need to do including seeking legal action to have this fraudulent report removed from my credit report. 

  
  

  Sincerely,

  
  ***********************

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with Wells Fargo for decades, since I was a teenager.I have always appreciated doing business with Wells Fargo. Recently, however, I noticed fees in my checking account. I had never incurred fees before. After investigating, I discovered that Wells Fargo had elected to put me into higher-minimum programs (I did not opt into these programs myself). When I then took money out of the bank, it charged me with fees.I spoke with representatives of the bank (Case # *****************). They told me the decision to put me into a higher minimum account was a "business decision," and that businesses are allowed to make these decisions as long as they "provide customers with notice).I understand that I would have received mail correspondence over the years around this topic. However, I have not had conversations with the bank about it. As someone with decades of history with the bank, I would have expected a banker to have called me and talked to me about potential changes and asking if I wanted to opt into them.To me, it seems like the bank has force migrated me into higher minimum accounts in order to (a) lock my money up or, if I chose to remove it, to (a) charge me a fee. That would have been fine if I had been a willing party to that change, but Wells Fargo made a unilateral decision.This is clearly an ethical grey area on the banks side. After seeing this, I won't be continuing my relationship with the bank long-term into the future. At most, I will only keep small amounts of dollars with the bank, and will strongly encourage my network to do the same.I would very much appreciate a refund of the fees that were charged.

  Business Response

  Date: 12/16/2022

  Please see the attached Bank response. 

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a relative passed away with a checking account at Wells Fargo the bank refused to abide by the ****************** statute 524.3-1201 and the Affidavit for collection of personal property. Wells Fargo took what should have been a simple process and complicated it so much that it would be very time consuming and next to impossible to complete.

  Business Response

  Date: 12/16/2022

  Please see the attached Bank response.   

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18546154
  
  I am rejecting this response because: The ********* statute #***.3-1201 states that A successor can claim the property with the affidavit. And while the *** expires at the passing of the individual Wells Fargo Bank  needs to communicate with someone. There response seems to only state that  were keeping the property and there is nothing that can be done about it.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/21/2022

  Please see the attached Bank response.