Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo

  699 Contra Costa Blvd 2nd Fl Pleasant Hill, CA 94523-1514

• 

  Wells Fargo

  2190 Willow Pass Rd Concord, CA 94520-2430

• 

  Wells Fargo

  5431 Clayton Rd Clayton, CA 94517-1039

• 

  Wells Fargo

  286 King St San Francisco, CA 94107-1702

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23th, I reported that a person claiming to be a Wells Fargo Representative sent a text message to my husband on June 22nd requesting a call to verify that a transaction was authorized. My husband called the number on the text message and informed the person that the transaction was unauthorized, he then provided the person with my phone number, as I handle the financials, and he was busy at work. This individual then called me, and after several hours of what I thought to be "troubleshooting" processing she was able to take $1854 from me via paypal. The person was conviced me to believe that she needed access any accounts with which my debit card was on file, so that she could troubleshoot the detection of fraudulent activity, and assist with collecting data on who may have been able to access our account to perform fraudulent activity. Wells Fargo initially applied a provisional credit for the full amount back to our Wells Fargo account, but then took the funds back in late August without warning. Wells Fargo claimed that the unauthorized activity was a "scam"and not "fraud", and therefore they would not be giving us credit back for acitivity as a result of a scam. I am seeking to have the funds returned to me, as I trusted Wells Fargo to protect my funds, especially in a situation in which I was scammed.

  Business Response

  Date: 11/09/2023

  Please see the attached bank response. 

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. WF/BOBS FN ACCT #: ********BAL. $4,644.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 11/08/2023

  Please see the attached bank response;enclosures have been forwarded to the customer.  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo hired what they called a reputable vendor to repossess my car. However, had they performed their due diligence and actually recorded the CORRECT account information I provided them, UNLOCKED the account I have to access to PAY the loan that I COULDNT because of the run around I receive EVERY time I try to pay them, I was physically injured and harmed to where even that same night; I tried contacting the authorities and I was denied assistance, and to top it all off: my car was so damaged that I lost my job and spent the remaining money I had to live on to try and doctor the damages. - Wells Fargo has denied my appeals and refuses to help me repair the vehicle. I cant drive it and they even told me initially during the review process to NOT drive or operate my vehicle. Please help. My mental health cant keep taking a beating like this from them.

  Business Response

  Date: 11/08/2023

  Please see the attached Bank response. 

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my profound dissatisfaction with the recent handling of a dispute claim related to charges on my Wells Fargo account. This complaint is about a claim I filed approximately two months ago concerning a charge of $548.67 for car repairs that I later discovered were not performed, and the repair shop had closed down. I contacted Wells Fargo **************** to initiate the dispute process, and a claim was established at that time.During my initial communication with your representative, I made it explicitly clear that I possessed evidence demonstrating that the charged repairs were never executed. The representative assured me that I could challenge these charges and that I would be contacted if any additional information was required from my end.I diligently followed up with Wells Fargo at regular intervals, keen to ensure that the matter was progressing as expected. However, after a month of no communication from your end, I believed that the claim was being processed without complications. To my utter dismay, on November 1, 2023, I discovered that my account had been overdrawn. Upon further investigation, I learned that the charges associated with the dispute claim had been inexplicably reversed.I immediately contacted Wells Fargo to understand the situation and was informed that the claim had been closed. To my astonishment, the representative claimed that a notice regarding the claim's closure had been sent out. While I had not received this notice, it is essential to highlight that the claim's closure was attributed to the reasoning that it was "too late to investigate."I am deeply aggrieved by this justification as the claim was initiated over two months ago. If it was indeed too late to investigate, such a decision should have been communicated promptly. Furthermore, it is inconceivable that it took two months to assign the claim to an investigator, who should have recognized this limitation and communicated it in a timely manner.To underscore my disappointment, I received two letters from Wells Fargo following this episode. The first, dated October 4, informed me that the bank was researching my inquiry and would contact me upon the completion of their research. The second, dated October 18, stated that they had concluded their investigation and determined that the charges were made by me or someone with permission. This response is entirely irrelevant to the purpose for which I initiated the claim.As a loyal, long-standing customer of **********************, I am appalled by the lack of transparency, professionalism, and consideration exhibited throughout this ordeal. The closure of the claim without adequate explanation has had severe financial repercussions for me and caused undue hardship

  Business Response

  Date: 11/10/2023

  Please see the attached Bank response. 

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20814640
  
  I am rejecting this response because: Im beginning to think Wells Fargo does not know its own policy. If this were the case, why did I receive the arched letter dated October 4, additionally why was the claim even taken. I asked specifically it it was too late to file a claim. In my situation, I would have never known if the service was not complete had my car not started acting up again. I thought it may have been too late and I asked. It the representative did not know surely it did not take the claims person two months to figure this out. This is unacceptable. Im f this was the policy I should have know immediately or shortly after I put in the claim. I called Wells Fargo a couple of time to follow up. So I do not understand. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/22/2023

  Please see the attached Bank response.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time customer of ********************** for over 15 years in which I have checking, savings and credit accounts. I havent had any issues until I decided to open a new checking with Wellsfargo and made my initial deposits and then I submitted a mobile deposit my paycheck from my employer that I have been getting regularly on my other checking account with **********************. It stated the funds would be available the next. The next day came and the funds were showing held and not contributing to my daily balance. I received and email and notification it was being held, I immediately called Wellsfargo and they told me it was marked as suspicious and they werent able to verify my paycheck from my employe who is a large healthcare company in the *********************** USbank and that I needed to provide an official letter head hard copy letter from USBank verify my paycheck was legit and that my employer had sufficient funds in their account. ********************** claims there was a hold on my paycheck from my employers bank, which I reached out to payroll and they confirm there were no issues on their end or USBanks that would prohibit me using the funds. Wellsfargo was able to remove the hold on their end so I could withdraw funds, but I recheck notices for all my accounts that they would be closing in 2 weeks due to suspicious activity. I tried multiple times with the local bank staff to reason with them and see if they would accept the information I was able to get and they would not budge. It is not reasonable for them to demand a letter from USBank within 2 weeks that would require me to have the top level executives who are signers on the bank account of my employer to get an official letter verifying my paycheck. They were not able to provide with any reasoning as to why it was deemed as suspicious, there were no other issues with my accounts, no overdrafts, late payments, nothing to resonate closing the accounts.

  Business Response

  Date: 11/08/2023

  Please see the attached Bank response.

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20813224
  
  I am rejecting this response because:
  The basis that the check was flagged as hold payment from US Bank is untrue. The following email chain and confirmation that the check was in good standing with no issues and actually paid and mobile deposit received is shown in the bank account screen shots and email confirmation from the payroll department. They were able to receive the mobile deposit pictures that were clear no issues whatsoever, yet when I go into my Wellsfargo account suspiciously I am not able to view the mobile deposit picture as I normally would be able to with any other mobile deposit or checks. These emails were provided to Wellsfargo through ****************** email on 10/31/23 and again were rejected as not acceptable. It is not reasonable to have an official letter head letter which would require my companies top executives to contact us bank within a 2 week time frame to get verification that the paycheck was in good standing when that is payrolls duty and multiple payroll staff up to the supervisor clearly verified the check was not suspicious and had no issues on their end. Wellsfargo is not doing their due diligence and this arbitrary and capricious decision to mark my paycheck which I have been receiving from the same bank account on my other checking for 6 months now is unacceptable. I believe this is part of a bigger issue with the clearing house direct deposits scandal that was more noticeable last Friday 11/3/23 that you are not taking responsibility for.

  Sincerely,
  
  ***********************

  Business Response

  Date: 11/13/2023

  Please see attached bank response; enclosures have been forwarded to the customer.

  Customer Answer

  Date: 11/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but is the only response I will get as you are not properly investigating the case or taking affirmative action. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wells fargo caceled my card leaving me without a card to buy groceries and gas for my family. costing me incovience and spending more money. i verified appropiate charges they cancel and decide to freeze without my permission. i need a repkacemnet card asap they refuse to rush

  Business Response

  Date: 11/03/2023

  Please see attached bank response 

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised to sign up through Bilt a new app available to pay monthly rent for my apartment. I followed the process of activating a brand new account after downloading the app on my phone. The account walked me through the process of signing up. I understood this portal was specifically available to pay my monthly rent, my address and social security, information auto populated, so I assumed the process was safe and this was strictly to pay my monthly rent. However once the application was filed I got a notice stating that I had applied for a credit card. I called customer support through ********************** to tell them that they did not have my consent to run my credit. I spoke to a representative case #**************** and was advised that there was nothing they would do. I was told to wait 10 days for them to determine decision. It took less than 2 minutes for this company to collect my personal information against my consent. The app Bilt through wells Fargo is misleading. It looks like a portal to pay rent however instead this app is saves your personal information and walks you though a credit card application when instead the consumer thinks they are setting up an account to pay rent. I advised Wells Fargo that I do not and did not give my consent to file the application. They denied my request. This is a scam.

  Business Response

  Date: 11/10/2023

  Please see the attached bank response. 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother died on 10/22/23 in *******. She has 3 accounts with Wells Fargo and they are POD accounts. Yet when I brought her death certificate, my ID;s all from *******, I was unable to receive my money because I was now married and the needed a certified copy of my marriage license to proof my name change. Even though my license says ******* ******. I will now have to wait for a copy of my marriage certificate, even though I had a birth certificate on me also

  Business Response

  Date: 11/07/2023

  Please see the attached Bank response. 

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acct Name: ******************** Amount:$8649 Date Opened:1/10/2021 Acct#************ Please DELETE the fraud fraud Account from my ********************** Report does not relate to any transactions that I have made.The credit bureaus keep disrespecting the law . I have showed them multiple times how they are violating the FAIR CREDIT REPORTING ACT .According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC ****b(1) the credit bureaus dont have no written permission According to 15 USC **** have the right to privacy According to 15 USC 168s-2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate .(B) Reporting information after notice and confirmation of errors According to 15 USC **** I have the right to privacy According to 15 USC ****s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting Information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate. The credit bureaus have no respect for the laws.Someone needs to hold them accountable for this.

  Business Response

  Date: 11/15/2023

  Please see attached business response. 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned about a fraudulently opened account under my name with Wellsfargo on 08/2017 I filed a police report and reported the account to ********************** and the 3 major credit bureaus the account balance is $8128 account number **************** since first learning about this account I've filed countless police reports and disputes and the account still remains on my credit report

  Business Response

  Date: 11/09/2023

  Please see the attached Bank response.