Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Wells Fargo came to BBB’s attention in November 1978. A
review of complaints was completed in July 2025.

Consumers are urged to review the following links for
information on account security.

www.wellsfargo.com/privacy-security/fraud/report/
www.wellsfargo.com/privacy-security/fraud/articles/data-breach-security/

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

6,512 total complaints in the last 3 years.
2,202 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, My name is *************************** and I am the sole owner of ARMHEX (www.airbagresetonline.com) contacting the Better Business Bureau to assist in resolving our issue. Our issue is in regards to being placed on the MATCH list by WELLS FARGO without notice or reasoning. In regards to the issue, Wells Fargo has placed us on the MATCH list with no additional information according to a Paypal executive, which placed our PAYPAL business account on a permanent hold for this very reason. After looking into the issue we did notice that on one of our payment processing platforms, STRIPE, we had fallen victim to illegal card testing as well as unrecognized products being added to our store. Illegal card testing consists of a consumer/individual testing stolen credit cards across various platforms to test and see if the stolen card is functioning. Fortunately, we were able to refund all transactions to the suspicious individual(s) who were attempting this through ARMHEX.To add to this, we were also informed by PayPal that we had been placed on a MATCH list and were told that nothing could be done until we contacted *************** MATCH services and resolved the issue. We then reached out to *************** MATCH services and were told by *************** that we would have to contact WELLS FARGO to resolve the issue.MASTERCARD/VISA MATCH List Case #:04261869 Upon contacting WELLS FARGO multiple times they claimed that since we do not have a 'Merchant Services Account' there is no possibility of being placed on a MATCH list and that they could in no way assist us. We have been operating with the PayPal business platform for over 2 years and have never had an issue until most recently. We are simply asking WELLS FARGO to remove ARMHEX from the MATCH list they have placed us on. This restriction has impacted us immensely, taking away from our income, customers, and business motto. Best Regards,***************************
Business Response
Date: 12/19/2023
Please see the attached Bank response.
Initial Complaint
Date:12/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.WELLS FARGO ACCT #: ************ BAL.$4,237.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 01/02/2024
Please see the attached Business response.
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have had nothing but issue after issue in the 7 days my account has been open. Make mobile deposits. They put 10 day holds on. Tried to say the account it was written off of was a flagged account by the government. It definitely is not. Its an attorney Ive done business with for 22 years. Never had an issue. And still dont. Logged in and applied direct deposit to account. They flagged my account and now my online access is shut off. So had to make a trip into the bank. They couldnt get it fixed from the department hanging up. Totally customer harassment and aggravation. Do not do business with Wells Fargo. And definitely dont open a business account with them. They do not have it together and cause nothing but a waste of time for consumers and hold their money hostage.
Business Response
Date: 12/18/2023
Please see the attached Bank response.
Customer Answer
Date: 12/18/2023

Complaint: 20980167

I am rejecting this response because:
They still have a hold on my account and are currently holding all my money hostage for no reason I have physically went in to two separate branches Given my license, cc and was sent a code while standing in front of their employees And was told they cant verify it is me And holding my money They are crooks and should be shut down from doing business It should and likely is illegal what they are doing and I am seeking legal counsel to *** them

Sincerely,

***************************
Business Response
Date: 01/02/2024
Please see the attached Bank response.
Initial Complaint
Date:12/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I deposited tenant Rental Check (Tenant has WellsFargo Account) on Monday Dec 5th, 2023 around 5:45-6:00pm. WellsFargo Stated account holder does not have enough funds to cover the check but they withdrew the money from Tenants account on Tueday the 6th. But they have not deposited the money to our account. The money is in the air with Wellsfargo on the 6th, 7th, 8th, 9th, and 10th. Wellsfargo states the money will be available on the Dec 11th. The question is where has the money been the following days 6th, 7th, 8th, and 9th if its not on either of the wells fargo accounts ( Tentant and landlord have acounts with WellsFargo. I would like to know where is Wellsfargo holding this money if its not in either account for 3 days or more.
Business Response
Date: 12/13/2023
Please see the attached Bank response.
Customer Answer
Date: 12/13/2023

Complaint: 20979846

I am rejecting this response because: They said they could not share information from the tanants account unless he called in with a complaint. This does not explain my the money was on hold from my side. Does not explain why Wellsfargo is floating the funds.

Sincerely,

******************
Business Response
Date: 01/02/2024
Please see the attached Business response.
Customer Answer
Date: 01/02/2024

Complaint: 20979846

I am rejecting this response because:
I believe there explanation is not acceptable as it does not explain where or who has the money while its on hold. Where is the money at and who is paying interest on it .

Sincerely,

******************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote a letter on 7-11-2023. After no response I called a total of six times trying to resolve the credit card account through **********************. I ask the account to be closed on 7-11-2023 also.They agreed that I had a Life Changing Event and agreed to close with no further interest or late fees be added. We agreed to a payoff amount of $139.68, which a friend paid to a branch Bank in Virginia on 9-1-2023. It was to show zero balance due after that payment! Everyone I talked to says they have record of all my calls and the agreements made, but no one will process it in the system. So, my account online still shows delinquent with interest being added. This is being reported to the credit bureaus. Seriously causing a lowering of my credit score! It has been over six months. I have all documentation to this. Please let me know if you can assist me in some way.
Business Response
Date: 01/04/2024
Please see the attached Bank response.
Customer Answer
Date: 01/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/22/2023, I was refunded $7343 from a tour company who I was traveling to ****** with -- the funds were my refund for the trip. Since 10/22/23, I have tried multiple times/daily times to get my money transferred to my checking account. First, WF said they would have to send me a check. Then they said they would move it to my checking account, but it would take 30 days. It's been much more than ********************************************************* Wells Fargo is holding my funds, earning interest, and I cannot find a way to get my refund back to me. Please help.
Business Response
Date: 12/21/2023
Please see the attached Bank response.
Customer Answer
Date: 12/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

My only outstanding issue is why couldn't they have explained any of this early in the process. No action was taken until I involved the BBB. Shame.

Sincerely,

***********************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the middle of switching over to a different bank (from wellsfargo to chime) and lost track of 3 automatic payments(totaling about $35) and the account got closed by wellsfargo and in trying to clear it up everyone gave incorrect information everywhere i turned. I lost time at work trying to sort this out by going into my local branch which wellsfargo employees advised me i had to do to clear this issue up. Iv made numerous calls to wellsfargo and every time someone tells me its not their job and passed tge buck to someone else and i started getting sent to the same extensions. *** lost money and time at work by following their misinformation, and thats not right regardless of the situation. I offered to pay something but everyone is passing the buck and lying to their customers at wellsfargo
Business Response
Date: 12/21/2023
Please see the attached Bank response.
Customer Answer
Date: 12/26/2023

Complaint: 20977623

I am rejecting this response because:
unfortunately the letter that was attached is still telling me the incorrect information, not a single person at the branch is able to do anything because it is apparently not their job and then they tell me that i would have to speak with someone on the phone and the agents on the phone transfer and transfer just to tell me to speak with someone in the branch. at the time, the account was with collections and when it was sent back to wellsfargo they ran me through the same ringer just to waste more time. the account was sent back to wellsfargo which at that point they would have been able to correct the issue if i was given the correct information. im lost money because i had to leave work on two different occasions because of the misinformation given by multiple people who represent wellsfargo. I cannot and will not be settling the balance because ive lost enough time at work to cover your fees. as ive stated i have no problem paying the cost of the transactions plus a fee, but im absolutely not paying all the fees after you have wasted so much of my time. if you need to reach me you have my information, thank you

Sincerely,

***************************
Business Response
Date: 01/04/2024
Please see the attached bank response.
Initial Complaint
Date:12/08/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a few charges that I didnt realize went to my Wells Fargo card, which I hadnt used in a while. They totaled around 35 dollars. This was my entire current balance.I didnt realize I had those charges and missed the payment.I just got a letter today claiming that Wells Fargo reduced my credit limit from **** to 350 because I was 20 days late with my payment of 30 something dollars.This is incredibly drastic and I do not want my credit score being decimated for such a small oversight.They also wiped out my rewards credit of which I remember having about 15 dollars.I have no delinquencies on my credit report in the last 10 years. My score is strong and I use less than 20% of my revolving credit. I closed the account and will never work with Wells Fargo again. I want someone to please address this drastic action.
Business Response
Date: 12/19/2023
Please see the attached Bank response.
Customer Answer
Date: 01/02/2024
From: ********************* <************************>

I would like a chance to respond to this company. Their response includes unauthorized charges on their end. I cancelled the automatic payments once I cleared my balance but they were still pulling automatic page nets from that account that were not going through due to insufficient funds in that account (which is precisely why I cancelled automatic payments to that account). Their major claim for lowering my balance is completely fraudulent as I did not authorize those automatic payments.
Business Response
Date: 01/10/2024
Please see the attached Bank response.
Initial Complaint
Date:12/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 06,2023 I went into the Well Fargo bank in ********** ** on *********** again was denied access to my safe deposit box.The supervisor of the hall told me I need a death certificate.This has been going on since January 18,2021.I got a death certificate from the ******* Records in ** She didn't even bother to look at it she doesn't even looks at the monitor all she says is ,oh I remember you,you don't have a safe deposit box.Im homeless now since then.I have been living in the street and want the bamk to give me my items from *********** ,and to pay for my hardship,toft the superviser has put me through.
Business Response
Date: 12/12/2023
Please see the attached Bank response.
Initial Complaint
Date:12/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid off loan in july with payment of $1670.99 and no balance would have been remaining. Received notification several month later that late fees were assessed on late fees, when there were no late payments in the 5 year life of loan. Now the balance is over $300 with late fees, they have made 5 documentations on my credit report and lowered my credit score by more than 50 points.
Business Response
Date: 12/15/2023
Please see the attached Bank response.
Customer Answer
Date: 12/19/2023

Complaint: 20976177

I am rejecting this response because: incorrect information as relayed from Wells Fargo.
After an extensive forensic review of my computer all documented inquires to Wells Fargo Credit Card online services have been accessed on or before the 9th of each month. The april 9th transaction was completed before midnight. Your system states it was accessed00 at 7:28 pacific time. I can provide documentation showing that I would have been asleep (eastern time) after working 12 hour shifts , 7 days a week.
Everything that Wells Fargo has documented is a calculation for late fees charged for late fees. Normal payments of $100.97 have been made on time consistently. On June 30, 2023 a full payment for ********************** was submitted for $*******. Wells Fargo used that payment to cover unaccumulated late fees as well as payment for the ****** account. There should have been no balance due if Wells Fargo had placed that payment in the account it was directed too.
As far as making contact with Wells Fargo, their records are as in accurate as their records maintained on loans. I have at least six (6) calls documented on my phone log history making contact Wells Fargo. Try 7/14/2023 after the payment of ******* was made.
Credit reports submitted by Wells Fargo were unfair as well as incorrect. A change in the credit report can be made if Wells Fargo admits to an error in their reporting.
I am willing to finalize this complaint with the BBB only if the credit report is corrected and I will submit payment for $121.75. No other settlement will be accepted.11111111111
Sincerely,

************************
Business Response
Date: 01/03/2024
Please see the attached Bank response.
Customer Answer
Date: 01/04/2024

Complaint: 20976177

I am rejecting this response because: Responses from WellsFargo will only reflect a positive position. I do not have the endless funds they have to write rebutle letters. I only know that I am a 70 year old male that has worked more than 3 lifetimes of a normal individual, attempting to do the right thing and maintain an accurate credit score.
Two points to close this out. I am not objecting the final payment that Wells Fargo has offered. Point being: they have no records of me calling, tuesday, sept26, ****pm, tuesday, sept26, ****am, thurs, oct 12, 4:17pm, and wed, dec, 27. All of these documented on my phone.
Again I argue I made no payment at 4am in the morning. Reference to the Pg 3 "application of payment" Wells Fargo apply payment amounts equal to or less than the minimum payment due is at our descretion.
1. That payment was well in excess of the minimum and intented to pay off the loan.
2. This makes your report to the credit services, false.
We obviously have several claims that can not be validated. I agree to pay any amount to close out any dealings wih Wells Fargo. The information provided shows Wells Fargo falsly reported to the credit services.
submission

Sincerely,

************************

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Wells Fargo is NOT a BBB Accredited Business.