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Business Profile

Bank

Wells Fargo

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wells Fargo has 4580 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Wells Fargo

      420 Montgomery St Fl 2 San Francisco, CA 94104-1207

    • Wells Fargo

      699 Contra Costa Blvd 2nd Fl Pleasant Hill, CA 94523-1514

    • Wells Fargo

      2190 Willow Pass Rd Concord, CA 94520-2430

    • Wells Fargo

      5431 Clayton Rd Clayton, CA 94517-1039

    • Wells Fargo

      286 King St San Francisco, CA 94107-1702

    Customer Complaints Summary

    • 6,513 total complaints in the last 3 years.
    • 2,189 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wells fargo continues to run my credit and open accounts even AFTER I have walked in called and told them to place a fraud alert. I have placed a freeze and fraud alert on my credit with all 3 credit reporting agencies and wells fargo continues to ignore them and allow applications to be made with my information. Wells Fargo has a horrible process for online only accounts making everyone an easy target for preditors. How they can still allow applications is beyond me since I have s*** everything down. It's a daily watch and becoming a full time job. Please stop Wells Fargo from allowing this to happen.

      Business Response

      Date: 07/30/2025

      Please see the attached Bank response

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ************************ Manager you are responsible for your Tellers behaving in a professional, respectful manner. Your handling of the employee who attacked me on Tuesday was appalling. Not only did you allow this individual to humiliate and degrade me, a customer, you condoned his behavior by threatening me.Restricting me from conducting financial business is a serious issue. If there was such a problem with me doing business in your Branch, that message should have been conveyed to me in a formal manner, i.e., letter or email. Instead, I was ambushed upon entering the bank by an unhinged employee who commanded me to sit and wait for the Manager to see me before I would be allowed to conduct business, all the while yelling my name throughout the ******* I stated to you, I have a safe deposit box at the Vine Branch. I want to retrieve my belongings and close the box; however, because of the threat I received from you and the employee, I am unsafe in this Bank and I will not put myself in a highly hostile ************* and WELLS FARGO seem unable to contain this individual and he clearly does not have the capacity to contain himself and behave in a professional manner.Therefore I await your response with assurances from WELLS FARGO that I can retrieve my belongings and close this box without any further subjection to this aggressive individual and/or any threats by you or him. Time is of the essence.

      Business Response

      Date: 07/02/2025

      Please see attached bank response; enclosures have been forwarded to the customer.  

      Customer Answer

      Date: 07/07/2025

       
      Complaint: 23501376

      I am rejecting this response because:

      From: Dr. ******** D. ******* <****************************>
      Sent: Monday, July 7, 2025 9:27 AM
       
      Dear

      Wells Fargos response is unacceptable and has not addressed the severity of the treatment I received, nor the threats made to me by their employees.

      Additionally, Wells Fargo has failed to ensure that access to my financial information by these two individuals is restricted in light of the threats made to me by these two Wells Fargo employees.

      Finally, WELLS FARGO states they cannot release confidential employee information. I am not asking for confidential employee information. I am asking that my financial welfare be secure in Wells Fargos hands; this is Wells Fargos fiduciary responsibility. I will await a response on how to further pursue this matter.

      Thank you.

      Dr. ******** D. *******
      **************


      This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.  If you have received this email in error please notify Dr. ******** D. ******* immediately.  If you are not the named addressee you are not permitted to disseminate, distribute, or copy this email.  Please notify the sender immediately by email and delete this email from your system.  If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
      WARNING:  Computer viruses can be transmitted vial email.  The recipient should check this email and any attachments for the presence of viruses.  The company nor Dr. ******** D. ******* accepts no liability for any damage caused by any virus transmitted by this email.  Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses.The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.  Thank you.

      ******** D. *******, Psy.D.
      Licensed Marriage and Family Therapist
      PDJ Psychotherapy & Consulting, Inc.
      ************************************************
      ***********, *******; 90015
      **************
      ************************************************************************************************************************************************************************************************************************************************



      Sincerely,

      Dr. ******** D. *******

      Business Response

      Date: 07/11/2025

      Please see attached bank response; enclosures have been forwarded to the customer.

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 06-22-2025 I requested an immediate refund from a merchant and when told to contact my bank I was given the run around saying that theres no way to receive a refund or provisional credit. I asked why and they said because the department responsible for that is closed on the given day. My problem here is that the merchant was able to take the funds out of my account immediately but when I never received the product Im being told I have to wait upwards of 10 business days. Thats unacceptable and a complete violation of trust, reach, and power.

      Business Response

      Date: 07/08/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer Name: (***** ****). Consumer Social Security Number: (***********). Consumer Date of Birth: (**********). Contents of Complaint: This CFPB complaint has been filed to request pursuant to FCRA 605B (15 U.S.C 1681c-2) that you, the Equifax credit reporting agency, block information appearing on my consumer credit report that is the result of identity theft and fraud within 4 business days of you receiving this complaint. This fraudulent, inaccurate, and false information consists of a personal credit cards collection accounts opened at ******************** AUTO CRE on 06/11/2021 under the account number ************** These accounts have resulted in several fraudulent hard inquiries and fraudulent collections appearing on my consumer FICO credit report. I've attached a list of the hard inquiries in question as well as a copy of the consumer FICO credit report maintained by you which shows the aforementioned fraudulent items, I do not recognize the aforementioned accounts, collections, or hard inquiries as reported. The aforementioned account collections and hard inquiries appearing on my consumer credit report maintained by you were not opened, made, or initiated by me. All of the aforementioned accounts, collections, and hard inquiries are the result of identity theft and fraud. I have attached a copy of FTC Identity Theft Criminal Complaint #(private case number) as proof from the *************************** that all of the aforementioned consumer credit accounts, collections, hard inquiries are the result of identity theft and fraud. you are required to do what I am as king and block these transactions from being reported to my consumer report within 4 days from the date of the receipt of this notice. I look forward to your response. Thank You

      Business Response

      Date: 07/03/2025

      Please see attached bank response; enclosures have been forwarded to the customer.  

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Wells Fargo Bank for their improper handling of a dispute related to an $89 charge from a company called ******. Lazada did not honor their stated refund policy despite multiple promises to do so. I provided more than 30 screenshots of my communication with Lazada, clearly showing that they failed to issue the full refund.Lazada only reimbursed me $26, which leaves $63 still owed to me. I submitted my dispute to Wells Fargo with full documentation, yet my claim was denied without explanation. I have reason to believe that the email address where I was instructed to send the evidence is not actually monitored or reviewed, and no representative has confirmed receipt of the documentation I provided.Adding to the frustration, Wells Fargo refuses to communicate with me through their secure in-app or private message center, forcing me to rely on unverified and seemingly ignored email contact. Ive made every effort to resolve this fairly and cooperatively, but I am now left with no choice but to escalate the matter.Desired Resolution:I am requesting that Wells Fargo reopen and properly investigate this dispute, acknowledge the documentation I submitted, and issue a $63 credit for the portion of the refund that Lazada failed to return. I would also like a formal response regarding their lack of secure communication through their message center.Thank you for your assistance in holding Wells Fargo accountable.

      Business Response

      Date: 07/08/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/22/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegal operation asset's being stolen account being Open fraudulent without permission agreement operation bankruptcy 7 audit failure to release due fake power of attorney identity password claim ownership tax fraud

      Business Response

      Date: 06/30/2025

      Please see the attached Bank response. 

    • Initial Complaint

      Date:06/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received credit alerts via my credit monitoring service regarding possible fraudulent bank activity in my name. I had a Wells Fargo account years ago that I suspect to be the open door for said fraudulent bank activity. I contacted Wells Fargo two times to discuss this matter and both times I was transferred in circles without getting to speak to someone who would actually help me with this issue.

      Business Response

      Date: 07/03/2025

      Please see the attached Bank response.   

    • Initial Complaint

      Date:06/21/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been trying to obtain bank statements for my Wells Fargo checking and savings accounts to comply with a court request related to my divorce. Although Ive visited branches and contacted customer service several times, no one has been able to help me access statements older than 7 years. I need records from January 2017 onward, but Im missing early 2017 and parts of 2018 due to this limitation.Ive also requested an internal escalation, but Ive consistently been told these statements are unavailable. As these are my own financial records, I believe there should be a way to access them without incurring additional costs from Wells Fargo archive.I respectfully ask Wells Fargo bank to provide these historical statements via secure email or by mailing them to my address under my account or provide a solution on how I can obtain them.

      Business Response

      Date: 07/08/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I greatly appreciate taking care of this matter in a timely manner.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft, and this account does not belong to me. I request that this fraudulent item be investigated and removed from my credit report under the protections of the Fair Credit Reporting Act (FCRA) and the Fair and Accurate Credit Transactions Act (FACTA).the account was removed and reinstated twice

      Business Response

      Date: 06/24/2025

      **** closing case, uploaded the response to the BBB.

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May, I discovered that my Amazon Prime subscription fee of $16.19 had been doubled billed to my Wells Fargo account. One debit was from ***** and the other was from Amazon Prime. I contacted Wells Fargo to address the double billing. Instead of addressing the double billing, the representative filed a fraud claim without my knowledge. When I attempted to pay ***** by telephone from my Wells Fargo account, the ********************** informed me that Wells Fargo had instituted a block against them. As a result, I was unable to pay the bill over the telephone. I had to locate and travel to a ***** branch across town to pay the bill in person. See the attached document. This was a big inconvenience. I have contacted Wells Fargo numerous times in May and June trying to get the matter resolved. My many attempts have been unsuccessful. I have filed a couple of complaints with Wells Fargo. I have received little to no communication from Wells Fargo concerning the matter. In closing, I am requesting that Wells Fargo address the fraud claim that was filed by its employee without my knowledge. Also, I am requesting that Wells Fargo remove the block that was instituted against ***** so I can pay my bill over the telephone.

      Business Response

      Date: 06/26/2025

      Please see the attached Bank response. 

      Customer Answer

      Date: 07/01/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *****

    Wells Fargo is NOT a BBB Accredited Business.

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