Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo

  1 California St San Francisco, CA 94111-5401

• 

  Wells Fargo

  5455 Geary Blvd San Francisco, CA 94121-2306

• 

  Wells Fargo

  2260 Otis Dr Alameda, CA 94501-5730

• 

  Wells Fargo

  PO Box 30095 Walnut Creek, CA 94598-9095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal dispute regarding fraudulent accounts that have been wrongfully reported on my credit report. I have been a victim of identity theft, and I have already submitted a complaint with the ************************ through *****************. I expect immediate action to rectify these errors.The following accounts do not belong to me and were opened without my authorization:WFBNA CARD, opened on 2/14/2020, account number ending in ****************WFBNA CARD, opened on 4/15/2015, account number ending in ****************I am requesting that these fraudulent accounts be removed from my credit report immediately. This situation is causing significant harm to my financial reputation, and I am relying on your assistance to resolve this issue promptly.If this matter is not resolved urgently, I will be forced to escalate the situation, including seeking legal advice and the intervention of state and federal authorities, to ensure that my rights under the Fair Credit Reporting Act (FCRA) are upheld.

  Business Response

  Date: 11/07/2024

  Please see the attached Bank response.

• Initial Complaint

  Date:10/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok I have a online account with ********************** an I made three mobile check deposits on my online account one for $375 an it was made available an I took it out the account my disability check was deposited from the us Treasury an wells Fargo took $375 from my disability benefits an said couldn't they couldn't locate the check for $375 that I had deposited before disability benefit were deposited no matter who wrote the check they owed me an gave me the check an I had another check for $150 that was made available immediately I pulled out the account an another check from same loan company an same day another was deposited $150 an I had to wait 24hrs before I could pull money out the account so when that ***** was over it was made available for me to pull out the account so once I did that they put my account in a negative $148.10 when my account Had $16.50 in the account still so they took the $16 a put my account in negative for $148.10 for that third check of $150 that had cleared

  Business Response

  Date: 10/24/2024

  Please see attached bank response; enclosures have been forward to the customer.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from someone claiming they were my bank, Wells fargo. They said someone scammed me and they needed to move money around in my account. I put them on hold and called the number they called me from, it went to Wells Fargo so I figured it was them but I still asked for them to send me a verification code and they did. They read me back charges on my actual account and they knew my account number. I okayed them moving money around and they ended up draining my credit card and wiring it out. They took $11,249 from me. Once I realized I was getting scammed, I finally hung up and called wells fargo back and reported it. They said they were going to get it back but they also never started a credit card claim that day so I had to go and start another claim for my credit card a week later. They were unable to get my money back and refused to reimburse me so I had to pay them back in full. This feels corrupt, they also gaslit me saying the scammers wouldnt be able to send me a verification code even though I remember them doing it clearly. Now, I am out a ton of money and pretty angry. I feel like there should be some repercussions here, the scammers had all my information so there was obviously a breach in security. I have called the police, the ***, i made a report here before and to the ****. Nobody has been able to do anything. I just want some kind of justice.

  Business Response

  Date: 11/26/2024

  Please see the attached Bank response. 

• Initial Complaint

  Date:10/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********************** since 2001. I opened a business account in 2015 under my business name. Wells Fargo has requested that in 2024 that I show my tax schedules to prove I have a business but with no explanations. During this time they closed my credit card when I was speaking with someone in the executive office about this issue. When I went into the branch office in ******** on 10/09 the banker revealed that I had 4 accounts with variations under my business and the profiles were blank. I had no knowledge of this and he sent this up to have his branch manager to look into this further and to schedule a meeting on 10/15. With all the confusion I went to a local branch in ******** on 10/12 to ask for information on the multiple accounts it was brought to my attention that the information now was filled in and accounts deleted. I never requested for any accounts to be merged. This error was on Wells Fargo side with wrong information and the result of this they have closed my credit card account which had 10 years of credit history and was in good standing due to their error of multiple accounts for a legitimate business.

  Business Response

  Date: 10/21/2024

  Please see the attached Bank response. 

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo allowed someone who was not authorized to make any changes to my sole account, make changes that resulted in Wells Fargo charging me a $5 monthly service fee for 10 months - $50. And, they recently charged me another $5 for September dispite my complaint and my having a balance of over $5,00 beginning 9/3. When I complained, they stopped it and then started again. This is a fraudulent business practice that could easily be resolved by Wells admitting they made a mistake and reversing the charges.I asked Wells to investigate, confirmed 3 times that I am the only one on my account and I never authorized the change. The ******************* Service Agent told me someone other than the initial Escalations *** would investigate, yet I got the same person who merely upholds the charges each time.This is a very dangerous practice for a bank to be allowed to have someone other than the account hold make changes to the account. It is fraudulent and a violation of privacy laws. My statements clearly show that my account NEVER had my husband's name on it and it was confirmed by Wells Fargo that I am and have always been the ONLY person on this account.

  Business Response

  Date: 10/17/2024

  Please see attached bank response; enclosures have been forward to the customer. 

  Customer Answer

  Date: 10/17/2024

   
  Complaint: 22415382
  
  I am rejecting this response because:

  It is a false statement that my individual savings account was linked to my husbands checking account. It was linked to my individual checking account until Oct. 2023 when Wells Fargo apparently let my husband, who is not named on this savings account, make a change to my account. Please ask ********************** to provide ANY documentation that my husband was EVER on this savings account prior to Oct. 2023. Otherwise, Wells allowed an independent third party to make unauthorized changes to my account. I am certain this is a violation

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 10/23/2024

  Please see the attached Bank response. 

  Customer Answer

  Date: 10/29/2024

  From: ****** ****** <*******************************>
  Sent: Tuesday, October 29, 2024 12:07 AM
  To: info <*******************************************************************>
  Subject: Re: You have a New Message from BBB Serving ***************** Area and ***************************, Complaint #********

   

  I do not accept the response.

  This is exactly the same response and the same response they have provided me repeatedly.

  Bottom line is they changed my account without my knowledge or permission.

   

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wells Fargo ******** deposit my $1000.00 rent check into the wrong account. It caused my payment to be late, which I have to pay $100.00 late fee. I went in person and the manager recognized and took responsibility for their error. Agreed to pay me my late fee but never rendered payment.Ive been getting the run around from These two ladies from the bank. ****** ******* Head Banker.************* ******* ******** is the manager.Wells Fargo Bank *****************************************

  Business Response

  Date: 11/01/2024

  Please see the attached Bank response.  

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed unauthorized purchases on my credit card in April 2024. I reported these immediately and had the credit card closed. I disputed the charges of $177.95 and was denied. I disputed the charges after filing a lost credit card and was denied again, I filed a police report and disputed the charges again and was denied. We refuse to pay for unauthorized charges on our credit card and have since left Wells Fargo Bank. We want the fraudulent charges, and all interest accumulated due to these fraudulent charges reversed to our credit.

  Business Response

  Date: 11/19/2024

  Please see the attached Bank response. 

  Customer Answer

  Date: 12/03/2024

  

  Case #: ************ was not properly investigated by Wells Fargo Bank. Their investigation has nothing to do with my complaint. The did not investigation the proper credit card. The should have investigated credit card ending in 9531. The charges that are being disputed are: 3/18 $14.82 3/23 $16.99 3/23 $28.61 3/25 $52.32 3/27 $65.21 This case has to reopened and reinvestigated, or I will file another complaint since this one was not properly investigated.

  Sent from ***** ***** (**********************)

  Business Response

  Date: 01/02/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding fraudulent accounts opened under my name without my authorization by ***** CARD. These accounts have been reported on my credit reports with incorrect dates and account numbers. Despite my efforts to resolve this directly with WFBNA, the issue remains unresolved.Details of Complaint:Account 1: Date Opened: 1/11/2021, Account Number: ****************Account 2: Date Opened: 1/1/2021, Account Number: **********Account 3: Date Opened: 1/1/2021, Account Number: **********I am a victim of identity theft and have filed a report with *****************. I have also disputed these accounts with the major credit bureaus, but ***** continues to report them as valid, which is affecting my credit.Resolution Requested: I request that WFBNA:Immediately close all fraudulent accounts.Remove these accounts from all my ********************** reports.Provide confirmation in writing that these actions have been completed.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 10/30/2024

  Please see the attached Bank response. 

• Initial Complaint

  Date:10/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Wells Fargo, I do not have a contract with Wells Fargo , they did not provide me with the original contract as i requested

  Business Response

  Date: 12/12/2024

  Please see the attached Bank response

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trust reimbursements are not being delivered. It has been 2 weeks since my vehicle broke down and required servicing. The cost was $1500. I currently live on a fixed budget. And this cost does impact my monthly budget. This trust is set up for rent, medical, and emergency expenses. But apparently causing emergencies, by not reimbursing for this expense. Is what can be expected from this trust and the people involved.Trying to get this reimbursement has resulted in emails with 5 different peoples names. So here is a list of the people who think its funny that I require money for food and rent. And that by not reimbursing for an auto expense, they can put that in jeopardy. -******** ****** -**** ***** -******* ****** -******* ****** *** ******* If these 5 people cant help with a reimbursement for an emergency auto expense. What is going on over there? This is not a professional environment. They are creating emergencies instead of helping to solve them.I do not feel comfortable having my trust managed by wells fargo, and certainly not this group of people. Is anyone actually in charge. Does anything actually get done in a period of time, that doesnt cause more problems and stress and unnecessary emails, phone calls, and bbb reports.I have requested that my trust be moved to a different team of people altogether. I do not trust that if an even worse emergency were to occur that I could receive any assistance from this trust team. I would like to have my trust managed by a team that acts professionally and in a timely manner.

  Business Response

  Date: 10/18/2024

  Please see the attached Bank response. 

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22411786
  
  I am rejecting this response because: They are in violation of Section 2.2.

  (Section 2.2 In addition, if the Trustee determines that ******* ******* faces an emergency situation, the Trustee shall also pay to or apply for the benefit of ******* ******* as much of the principal of the Trust as the Trustee, in its sole and absolute discretion, deems necessary for ******* ********* maintenance and support in his accustomed manner of living.)

  When an emergency auto expense drains half of my monthly budget, potentially putting rent payment at risk. It would be appreciated if the trustee properly understood what an emergency means. And what an accustomed manner of living means. In this situation it simply means continuing to have a working vehicle. And to be reimbursed for expenses that exceed nearly half of my monthly budget.

  If greater expense occurs as result of vehicle service. As my vehicle is nearly 20 years old. Or I require to lease or, purchase a new vehicle. The trustee has shown that they will ignore any wording in the trust, regarding emergency or accustomed manner of living. If they are provided discretion. This is unprofessional and cruel and now in need of legal consultation. Unfortunately of the free variety, which likely wont be of much help. Wells Fargo Trust and management teams should be investigated.

  Regards,
  
  ******* *******

  Business Response

  Date: 10/28/2024

  Please see the attached bank response.