Complaints

This profile includes complaints for Wells Fargo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Wells Fargo

  420 Montgomery St Fl 2 San Francisco, CA 94104-1207

• 

  Wells Fargo

  1 California St San Francisco, CA 94111-5401

• 

  Wells Fargo

  5455 Geary Blvd San Francisco, CA 94121-2306

• 

  Wells Fargo

  2260 Otis Dr Alameda, CA 94501-5730

• 

  Wells Fargo

  PO Box 30095 Walnut Creek, CA 94598-9095

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently filed a complaint about Wells Fargo using my address to send mail addressed to the individual who purchased my house.I received a response from Wells Fargo and it stated the error was taken care of. I have received three mailings for the same issue and it needs to be addressed.

  Business Response

  Date: 07/08/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to follow up on a complaint I filed with the BBB on May 20, 2025, regarding an issue with Wells Fargo. I received a response from Wells Fargo (attached), in which I was instructed to fax over documentation from the originator. I completed that request and sent the paperwork on June 12, ******* of today, I have not received any response or update. I have called the phone number provided in the letter, but it goes directly to voicemail. I also sent a follow-up email with no ******** this point, I would simply like confirmation that the documents I sent were received and to understand what the next steps are in resolving this matter.Thank you for your attention, and I look forward to your response.

  Business Response

  Date: 07/01/2025

  Please see the attached Bank response

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/29/25 I complained to Wells Fargo that I had fraud on my account and why. I was sitting at lunch on 5/29/25 and someone called from a Wells Fargo number and said they were calling from the fraud department. They proceeded to go through all of the things that Wells Fargo would go through in verifying that it is me. They said someone was using my debit card in *******, *******. They had used it at Best Buy for ****** and some other places. They had access to my account because they were asking me had I been to some places that were on my account along with the amount for me to verify and I did. They said that ******* was trying to take $2,690 from my account and that they would close the card issue me another one and I should get it within two to three days. They had closed my Cash App account so that I could not stop the transaction. When I went into Cash App, I had to create a new account. My Cashtag was changed for them to use it. Also, I could see that the amount was pending on my account and ********************** said they couldn't stop it. I DON:T BELIEVE THAT. I know they could have done something so that money could not go out. They said the money will be reversed. Also, they asked me to go to my CashApp account and send the money back to Wells Fargo by sending it to *************. When I got back to work, I called Wells Fargo because I wanted to see when they were putting the money back and that is when I found out it was fraud. They closed the accounts and cancelled the cards and create new ones. I put in a fraud complaint and they said that because I gave them codes that it was legit and I am telling them that it isn't. The people were in my account. They declined to go after them because they said it looked legit. This is not acceptable. Wells Fargo reversed the money just to let CashApp take it out overnight. That is a lot of money to just let go.

  Business Response

  Date: 07/14/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mom ******** ****** passed back in January 2025. Inhave tried several times to see what happen to her bank account with **********************. They claim that she never had an account and after 7 years they lose all information. I know for sure that her account has not been closed or unused. My dad died in 2019 and she used the account back then for her retirement check. The problem is I only have her check book. The odd thing is she was recieving a bill from a third party Wellsfargo Health account in which I believe has been taking her money from her bank account until it was gone. Wellsfargo said they had no idea about the health insurance account. She was on ******** and TRS insurance and she would pay in with cash her bill at the doctors office. She told us before she died that she had money in her wellsfargo bank, in 2019 it was around $35,000.

  Business Response

  Date: 07/02/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bogus charges on account from: ****** PLAY BOOKS MERCHANT ID: *********** CA. I continue to receive unauthorized charges to my debit card, **** cards for the amount of $2.68- $4 every so often. (approx. 3-6 months) This has been going on for YEARS! I have not authorized any charges, nor gave anyone permission, nor does anyone have access to my cards. I have contacted Wells Fargo many times and all they do is refund my money and issue me a new card. I contacted ****** numerous times and they do not have any cards on file from me nor have they ever had any charges for services...for I have not utilized any ****** charged services. They do not know what to do for there is no record. My thoughts is this scammer is utilizing ****** as a cover however the Merchant ID #: ***********, via ********** should be able to link back to the person or company that keeps charging my account. I need help please. I have to dispute charges each time and then wait for another card to be issued to me and cancel all upcoming automatic bills to accounts. Surely ********************** should be able to pinpoint where these charges are coming from and stop them but they have not hence I am reporting fraud to see if the government can please look into this before further charges are made to my accounts. Thank you, ****** ******

  Business Response

  Date: 07/30/2025

  Please see the attached Bank response.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ************* 

  I appreciate what Wells Fargo has done however I would prefer them to BLOCK all charges from ****** PLAY BOOKS if they cannot do this the bogus charges will keep coming and I will have to continue to file more claims in the future. Surely they can block automatically a vendor coming from a specific location with the same title each time. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. WFBNA CARD ACCOUNT no.: ************ DATE OPEN: 07/01/2016 BALANCE: $254.00

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2025, my Wells Fargo personal bank account, which held over $77,233.20 in funds, was abruptly closed without any prior notice or explanation. I only discovered this after receiving an automated low-balance alert from the Wells Fargo mobile app.When I logged in, I was shocked to find the account balance reduced to $0. A transaction record showed an "Authorized Transaction" labeled:**"Loss Prevention Closing Entry. Questions, call "**I immediately contacted Wells Fargo customer service. The representative refused to provide any specific reason for the closure, only stating that it was a business decision. To this day:- I have **not received a written explanation** for why my account was closed.- I have **no confirmation of where my $77,233.20 has gone**, other than this ambiguous transaction label.- The lack of communication, transparency, and due process is deeply concerning and distressing.### **************************** phone number I use daily is prepaid and is funded through this Wells Fargo bank account. Since the account was shut down without notice and the funds were removed, I am now unable to top up this number. The current mobile balance is running critically low, which is causing significant disruption to my daily life, especially because this is the only number I use for account verification and international contact.### Desired Resolution:1. A **formal written explanation** of the account closure and the nature of the Loss Prevention transaction.2. **Immediate confirmation of the status and location of my funds**.3. A clear **timeline for the return of the $77,233.20**, including the method of delivery.4. A written apology for the lack of notice and transparency.I would appreciate it if the BBB and Wells Fargo could contact me **by email** for updates, as my mobile number is at risk of being deactivated due to insufficient balance.Or we can appoint a time that I dail back use the phone number.

  Business Response

  Date: 06/30/2025

  Please see the attached business response. 

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23520783
  
  I am rejecting this response because:
  
  The WallsFargo tell me to call ************ for contact. But I'm outside ** right now and my phone number's account balance running very low already, and this phone number account, actually use my WellsFargo debit card which linked to that account had been closed by WallsFargo with no reason. And not including the phone's account, also I have other internation services accounts linked to that debit card. The closure of my bank account caused me a lot of trouble right now. So I need them assign a manager to contact me with email, to give me a report the reason that they close my account, and I also can provide information for renew my KYC and prove the legitimacy of my funds to restore my account. So here I ask for:
  
  1. they assign a manager contact me with email

  2. I can provide new personal information to restore my account

  
  Sincerely,
  
  *** ***

  Business Response

  Date: 07/11/2025

  Please see the attached Bank response

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 28th 2025 To: Wells Fargo Claims Department Triple E Kids Gymnastics Subject: Claim *********** Reference Number Formal Complaint for Unauthorized Charges and Misrepresentation I am writing to formally file a fraudulent complaint regarding a series of unauthorized and fraudulent charges made by Triple E Kids Gymnastics to my checking account following the dismissal of my child from the gymnastics team.After mutually agreeing to part ways due to personal issues involving the coach and owner of the studio, I was led to believe that our financial relationship was terminated. However, despite this agreement, my account was debited on March 21 2025 in 3 separate amounts of the three [transactions]none of which were authorized, expected, or valid under any contractual obligation.Additionally, I was presented with a fabricated financial figure that is not reflected in any part of our agreement. This misrepresentation appears to be an attempt to justify the unauthorized transactions, which constitutes fraudulent *********** no point was my child receiving services from your studio at the time these transactions occurred. This further supports the illegitimacy of the charges.I request the following:1.Immediate reimbursement of the unauthorized charges totaling $1,500 2.A written explanation detailing the basis for these charges.3.Confirmation that no further charges will be made to my *********** copy of any agreement or documentation allegedly authorizing these charges.

  Business Response

  Date: 07/08/2025

  Please see the attached Bank response. 

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. WFBNA CARD ACCOUNT no.: ******** DATE OPEN: 01/01/2018 BALANCE: $0.00

  Business Response

  Date: 07/24/2025

  Please see the attached bank response; enclosures have been forwarded to the customer.  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents purchased a house in 2004 for $119,000 and have been paying on it for now 21 years. The current balance on the home is $108,000 We began reaching out 3 weeks ago to review the original loan closing disclosures as well as any loan modifications to the loan what so ever over the years. We've spent several hours on the phone with many different representatives. We've also visited the branch on 2 occasions and sat down with a representative that literally couldn't help answer any of our questions. So she called into customer service at her desk and still provided nothing to support the balance still owed. Each representative we've spoken to has made claim that they would email us the documents we've ask for and we still haven't received it. The reps are also incredibly rude and unhelpful. How is it with a 4% interest rate they could have only paid $11,000 towards the principle amount over 21 years.

  Business Response

  Date: 07/08/2025

  Please see the attached Bank response