Reviews

Review Details

• Review fromTANDRA D

  Date: 08/06/2024

  1 star
  Horrible company!!! My flight was cancel due to the global cyber shut down on July 19, 2024. The company would not refund me my money even through I purchased the insurance to protect me if I needed to Cancel. The Cyber shut down caused for thousands of flights to be canceled so my trip was canceled. I stay in contact with them the entire time through the process informing them when my flight was delayed then canceled. **************** was rude and refuse to refund me my money even through it was a global cyber issue that was that I couldn't prevent. Wise car was rude and didn't care at at. DO NOT USE THEM

  Wisecars

  Date: 08/07/2024

  Dear ******,Thank you for taking the time to share your feedback regarding your recent experience with our company. We sincerely regret the inconvenience you faced due to the global cyber shutdown, which resulted in the cancellation of your flight and subsequently your trip.We understand how unexpected and frustrating such events can be, especially when they disrupt carefully made plans. Please be assured that we take all customer feedback seriously and strive to provide the best possible service in all circumstances.In reviewing your case, we noted that you had purchased the Wisecars Protection Package, which allows you to cancel up to 2h before the pick-up. Unfortunately, we could not cancel the reservation anymore when you contacted us after this period of time. It is important to clarify that, as per the Terms and Conditions accepted during the booking process, we are not responsible for force majeure events. Force majeure includes extraordinary events or circumstances beyond our control, such as the global cyber shutdown you mentioned, which caused widespread disruption and numerous flight cancellations.While we strive to accommodate our customers as much as possible, these types of events are explicitly covered under the force majeure clause in our Terms and Conditions. This policy is in place to ensure clarity and fairness in situations that are beyond our control, and it applies universally to all our customers.Furthermore, according to our supplier's No-Show policy, charges will be applied for missed reservations when customers do not arrive to collect their booked vehicles. Unfortunately, the cancellation of your flight due to the cyber shutdown falls under this policy, and the supplier has enforced these charges accordingly.We regret that our customer service did not meet your expectations during this challenging time. If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer service team at ************************************************************************ you for your understanding and for giving us the opportunity to address your concerns.Regards,****** from Wisecars.

• Review fromLidia N

  Date: 08/04/2024

  1 star
  I had the worst experience. I live in *****, ** and needed a 15 passenger van. The place to pick it up was at the airport location and from the minute we showed up, we waited over 20 minutes for someone to attend us. When the van finally became available, we went to check the inside and outside to make sure everything was fine. Three of the seatbelts did not work and obviously I was jot taking that risk. The person had a nasty attitude and told me fine I'm canceling and you need to call the company directly. I called and emailed because I could not get through to anyone on the phone and the final response was none of my money could be returned as I had no evidence that the van didn't have seatbelts. So they don't ask the employee for proof but me. I was brushed off and gave those people almost a thousand dollars and no vehicles. I hope they all close down. This has never ever happened to me before. There is no professional attitude from any of the workers and it hurts to be treated this way.

  Wisecars

  Date: 08/06/2024

  Dear *****,Thank you for your feedback. We understand your frustration and regret that your experience did not meet your expectations.The car rental company has reviewed your case and mentioned that the terms and conditions of the rental agreement were not fully agreed upon. They have also stated that their vehicles are maintained in good condition. Unfortunately, without proof of the condition of the vehicle at the time of your inspection, we are unable to verify the issues you described.We take such matters seriously and encourage you to provide any evidence you might have for further review. If you have additional details or documentation, please share them so we can address this issue more effectively. We apologize for the inconvenience and appreciate your understanding.Regards,****** from Wisecars.

• Review fromDana F

  Date: 08/01/2024

  1 star
  I used Kayak to find a rental car in ****** for a week. Kayak offered several different choices of cars from several different companies. The one I chose offered the car rental for $465 for the week. That was billed as the "total" price. It looked reasonable to me so I booked it. After I booked it the voucher that was sent to me was from ********************************* The car rental company was "Thrifty" which I believed to be the company I was renting the car from. the voucher also showed a payment of $465. Nowhere on this voucher did it say "Wisecars". So we pick up the car at *****************, complete our trip, and come home. I few days later I received my credit card bill which shows a charge to Thrifty Car Rental for $465. But there is also a charge to Wisecars for over $300. I have just now performed a search for a car on Kayak, selected the Wisecars option and proceeded to the payment screen. I did not complete the payment process because this was just a dummy test to see if I missed something during the original rental process. I wanted to see where there is documentation of a separate charge to Wisecars. I found no mention of a separate charge to Wisecars. This is a scam company and their operation I believe violates the Deceptive Trade Practice Act. I am reporting this to the ******************* Also there is no way to reach **************** at "**********************". I tried. They make it impossible, probably because they would be inundated by phone calls from unhappy customers. Would give them 0 stars.

  Wisecars

  Date: 08/02/2024

  Dear ****,Thank you for sharing your experience with us. We apologize for any confusion and frustration this situation has caused.To clarify, Treasures is the authorized Thrifty sales agent providing their deals to brokers such as Wisecars. When Thrifty accepts a voucher, it means the amount paid to Wisecars for the rental days is applied towards the rental. The taxes and fees accepted during the booking process are to be paid locally. Any extra charges may be for optional additional products accepted at the counter.To better understand and resolve this matter, please send your rental agreement to our support team at *********************************** This will help us investigate the charges more thoroughly and address any discrepancies.We strive to offer transparent and reliable service, and your feedback is crucial in helping us improve. We are committed to resolving this issue to your satisfaction and appreciate your patience and cooperation.Regards,****** from Wisecars.

  Wisecars

  Date: 08/02/2024

  Dear ****,Thank you for sharing your experience with us. We apologize for any confusion and frustration this situation has caused.To clarify, Treasures is the authorized Thrifty sales agent providing their deals to brokers such as Wisecars. When Thrifty accepts a voucher, it means the amount paid to Wisecars for the rental days is applied towards the rental. The taxes and fees accepted during the booking process are to be paid locally. Any extra charges may be for optional additional products accepted at the counter.To better understand and resolve this matter, please send your rental agreement to our support team at *********************************** This will help us investigate the charges more thoroughly and address any discrepancies.We strive to offer transparent and reliable service, and your feedback is crucial in helping us improve. We are committed to resolving this issue to your satisfaction and appreciate your patience and cooperation.Regards,****** from Wisecars.

• Review fromUlrich S

  Date: 07/24/2024

  1 star
  They use scam companies at *** Instead of unlimited mileage with a reputable car rental company, I was offered 50 free miles and a car from a scam company (addcars in ***). Wisecars does not refund my money as this information (on the miles, not the scam company), was buried in the fineprint of the voucher that I received after I paid. Never going to rent with them anymire. Book directly and save your money. I spend 300 on this plus 400 on Ubers as no other cars were available at ***.

  Wisecars

  Date: 07/29/2024

  Dear ******,Thank you for sharing your experience.We regret to hear about the inconvenience you faced regarding the mileage policy and the rental company at ***. We would like to clarify a few points:The information about the mileage policy was stated in the Supplier's Terms and Conditions, which you accepted before proceeding with the payment. It is not possible to make a reservation without agreeing to these terms. While the reservation generally included unlimited mileage, certain restrictions applied for local renters at airport locations and for cross-border travel to other states, as stated on the terms.Booking directly with the rental company or through Wisecars results in the same terms and conditions, as we receive these terms directly from the supplier. Unfortunately, as you did not comply with these terms at the counter, your reservation was classified as a No-Show as per our policy and no refund is due in this case.If you have any further questions or need additional assistance, please feel free to contact our customer service team at ************************************************************************ you for your understanding.Regards,****** from Wisecars.

  Wisecars

  Date: 07/29/2024

  Dear ******,Thank you for sharing your experience.We regret to hear about the inconvenience you faced regarding the mileage policy and the rental company at ***. We would like to clarify a few points:The information about the mileage policy was stated in the Supplier's Terms and Conditions, which you accepted before proceeding with the payment. It is not possible to make a reservation without agreeing to these terms. While the reservation generally included unlimited mileage, certain restrictions applied for local renters at airport locations and for cross-border travel to other states, as stated on the terms.Booking directly with the rental company or through Wisecars results in the same terms and conditions, as we receive these terms directly from the supplier. Unfortunately, as you did not comply with these terms at the counter, your reservation was classified as a No-Show as per our policy and no refund is due in this case.If you have any further questions or need additional assistance, please feel free to contact our customer service team at ************************************************************************ you for your understanding.Regards,****** from Wisecars.

• Review fromAlbert P

  Date: 07/21/2024

  1 star
  I recently tried to rent a car from Wisecars in *****. I booked a car that was a **** Torneo Connect. Shortly before the trip I was given a voucher for a Citroen Berlingo (which according to the rental car website is already a downgrade). When I arrived at the actual rental in ******** (NoLeggiare) I was offered an MG HS, which is a smaller and not as nice car. I refused the rental as they didn't have a car similar to what I reserved and I needed the space for my family of 5 and luggage. Instead I had to go to another car rental agency and pay more. Wisecars will not refund my money even though I was not offered a car comparable to the one I reserved. It's a bait and switch business. I will not be renting from them again - instead I will rent from an agency where I get cars comparable to what I reserve or better.

  Wisecars

  Date: 07/29/2024

  Dear ******,Thank you for sharing your experience.We regret to hear about the inconvenience you faced during your rental experience in ********. We understand the frustration of not receiving a car that meets your needs and expectations.We want to assure you that we have reached out to Noleggiare again, insisting on a refund due to the discrepancy between the car you reserved and the options provided at the rental location. We are advocating on your behalf to resolve this issue.We apologize for the inconvenience this situation has caused and appreciate your patience as we work towards a resolution. If you have any further questions or need additional assistance, please feel free to contact our customer service team at ************************************************************************ you for your understanding.Best regards,****** from Wisecars.

  Wisecars

  Date: 07/29/2024

  Dear ******,Thank you for sharing your experience.We regret to hear about the inconvenience you faced during your rental experience in ********. We understand the frustration of not receiving a car that meets your needs and expectations.We want to assure you that we have reached out to Noleggiare again, insisting on a refund due to the discrepancy between the car you reserved and the options provided at the rental location. We are advocating on your behalf to resolve this issue.We apologize for the inconvenience this situation has caused and appreciate your patience as we work towards a resolution. If you have any further questions or need additional assistance, please feel free to contact our customer service team at ************************************************************************ you for your understanding.Best regards,****** from Wisecars.

• Review fromJohn M

  Date: 07/18/2024

  1 star
  Run away! My experience was extremely poor...they require a non-refundable deposit if you don't cancel within a certain time frame of when you are going to rent, however only provide you restrictions tied to rental (in my case, limited to ******* and ******* by the firm they choose - Fox Car Rental) very late in the process and, more importantly in VERY fine print that required clicking on 4 separate links to get to the document. Early in the process they make vague references to "read the car rental agency restrictions" however those are not made available until late in the process (in my case, 48 hours before pick-up). In my case, we got to the airport, *** refused to rent to us as we were going to ********...*** indicated to us that you'll get a full refund (even put it in writing), but Wisecars refused to provide a refund based on the fact that we didn't "show-up" (we did). I had to eat the cost and rent at **** for $300.00 more. Wisecars refused to provide a refund even though it was disputed via the credit card company and documentation showing that Fox indicated a refund was requested. Customer "Support" was rude, condescending, and was clearly responding via template communications. (***** from Wisecars)

  Wisecars

  Date: 07/29/2024

  Dear ****,Thank you for sharing your feedback.We regret that your experience did not meet your expectations and would like to address the points you've raised.Firstly, the amount you prepaid is not a deposit but a payment for the rental days, which is indeed refundable up to 48h before the pick-up. Upon arrival, you only need to pay the taxes and fees directly to the rental location.Secondly, the rental restrictions and terms are available before proceeding with payment. These are outlined in the Supplier Terms and Conditions, which we require customers to read and accept before making a booking. It is not possible to complete a booking without agreeing to these terms.Please note that you made the reservation through Wisecars. Our terms state that if you to not comply with the supplier's policy at the counter, which was accepted by you when making the booking, your reservation will be considered a No-Show and you are not eligible for a refund. The chargeback was resolved in our favour due to this reason.We appreciate your understanding. If you have further questions or concerns, please feel free to reach out to our customer service team at support@*********************************************** from **********************.

  Wisecars

  Date: 07/29/2024

  Dear ****,Thank you for sharing your feedback.We regret that your experience did not meet your expectations and would like to address the points you've raised.Firstly, the amount you prepaid is not a deposit but a payment for the rental days, which is indeed refundable up to 48h before the pick-up. Upon arrival, you only need to pay the taxes and fees directly to the rental location.Secondly, the rental restrictions and terms are available before proceeding with payment. These are outlined in the Supplier Terms and Conditions, which we require customers to read and accept before making a booking. It is not possible to complete a booking without agreeing to these terms.Please note that you made the reservation through Wisecars. Our terms state that if you to not comply with the supplier's policy at the counter, which was accepted by you when making the booking, your reservation will be considered a No-Show and you are not eligible for a refund. The chargeback was resolved in our favour due to this reason.We appreciate your understanding. If you have further questions or concerns, please feel free to reach out to our customer service team at support@*********************************************** from **********************.

• Review fromLuke J

  Date: 07/15/2024

  1 star
  This is not an "actual" rental car company. They issue a voucher to use at an "actual" rental car company. This caused the "actual" rental company to double charge us on what we booked online because there is no communication between WiseCars and the "actual" rental company.I filed a support ticket with wisecars, which basically resulted in "yep, you agreed to get double charged by the "actual" rental company, read their fine print next time". It's a bad product if it's so easy to get tricked into double charges.Save yourself time, money, and hassle and just book directly with the "actual" car rental company.

  Wisecars

  Date: 07/16/2024

  Dear ****,Thank you for reaching out to us and giving us the opportunity to address your concerns.Firstly, we would like to clarify that Wisecars is a car rental broker. We do not own or operate any car rental companies. Instead, we act as an agent, facilitating rentals through our partnering car rental companies. This information is clearly stated on our website and in the Terms of Service, which are accepted by you during the booking process.Regarding your recent experience, Wisecars has established contracts with car rental companies, including agreed-upon rates and inclusions. This ensures that our vouchers are recognized and honored by these companies. Upon reviewing your rental agreement, we can confirm that Thrifty recognized your Wisecars voucher and did not double charge you for the rental days.However, we noticed that Thrifty charged you for the Collision Damage Waiver (CDW). While you already purchased CDW through our website with Rental Cover, it is essential to present the proof of this coverage, which Rental Cover sends via email after the reservation. If you do not do this, Thrifty cannot confirm that you have insurance as this is not an inclusion sent from their system, but rather an additional product from Rental Cover we sell on our website.For further assistance, please contact our support team at **************************************** you for your understanding.Regards,****** from Wisecars.

• Review fromPete H

  Date: 07/11/2024

  1 star
  Rip off artists!!!Do not use..Literally tried to take our deposit and would not help us resolve. Do not use these scammers period 0 stars

  Wisecars

  Date: 07/12/2024

  Dear ****,Thank you for reaching out to us. I regret to hear about your experience and apologize for any inconvenience it may have caused. It appears there may have been a misunderstanding regarding the terms of your reservation. The primary reason your booking was non-refundable is because the main driver did not present a credit card in their name at the counter. Unfortunately, this is a standard requirement in our industry and is outlined in our Terms and Conditions. Failure to meet this requirement can result in the reservation being classified as a No-Show.The need for a credit card is clearly stated on the offer page under "Accepted methods for leaving a deposit" and in the Supplier Terms and Conditions you agreed to during the booking process. Additionally, we sent you an "Important Information" email several weeks prior to the pick-up date, reminding you of the necessary documents.If you need any further assistance, please don't hesitate to contact us at [email protected],****** from Wisecars.

  Wisecars

  Date: 07/12/2024

  Dear ****,Thank you for reaching out to us. I regret to hear about your experience and apologize for any inconvenience it may have caused. It appears there may have been a misunderstanding regarding the terms of your reservation. The primary reason your booking was non-refundable is because the main driver did not present a credit card in their name at the counter. Unfortunately, this is a standard requirement in our industry and is outlined in our Terms and Conditions. Failure to meet this requirement can result in the reservation being classified as a No-Show.The need for a credit card is clearly stated on the offer page under "Accepted methods for leaving a deposit" and in the Supplier Terms and Conditions you agreed to during the booking process. Additionally, we sent you an "Important Information" email several weeks prior to the pick-up date, reminding you of the necessary documents.If you need any further assistance, please don't hesitate to contact us at [email protected],****** from Wisecars.

• Review fromKamil V

  Date: 07/10/2024

  1 star
  I am extremely disappointed with Wisecars service. I booked a car and paid $525, but at the Dollar Rent A Car pick-up location, we were denied service due to one mismatched letter on the main drivers credit card. The support team on WhatsApp and email has been utterly unprofessional, providing no concrete answers for 19 days. Despite sending all requested documents, I have received no action from their side. This level of service is unacceptable! I demand an immediate resolution and a refund.

  Wisecars

  Date: 07/11/2024

  Dear *****,Thank you for reaching out to us regarding your concerns.We sincerely apologize for the inconvenience and frustration you have experienced with our service. Your feedback is very important to us, and we are deeply concerned to hear about the issues you encountered due to a mismatched letter on your credit card.Our goal is to provide seamless and professional service to all our customers, and it is clear that we have fallen short in this instance. Please be assured that we are actively investigating your case. We have escalated the matter and are working closely with the rental agency to understand what went wrong and how we can rectify it. We are reviewing all the documentation you have provided and will be in touch with you shortly to provide a detailed update.In the meantime, we appreciate your patience and understanding. We are committed to resolving this issue to your satisfaction and will do everything we can to ensure you receive the refund you have requested.Thank you for bringing this to our attention, and again, we apologize for the inconvenience caused.Regards,****** from Wisecars.

• Review fromBeth R

  Date: 07/03/2024

  1 star
  Do not use Wisecars! I made the mistake of trying to save some money on a rental car and ended up paying double. I tried resolving the issue with customer service (both in the airport and later) and couldn't get any help. Stay away from these scammers!

  Wisecars

  Date: 07/04/2024

  Dear ****, Thank you for contacting us. I'm sorry to hear about your experience and apologize for any inconvenience caused. It seems there may have been a misunderstanding. Please note that the reason why this reservation was not refundable was due to the main driver not presenting a credit card in their name at the counter. Unfortunately, if this requirement isn't met, the reservation may be considered a No-Show, as per industry standards and our Terms and Conditions.Our agent tried to modify your booking, however, due to the 48h modification/cancellation window and the fact that the pick-up time was too close or already past, this was not possible to do.The credit card requirement is stated on the page of the offer, under the section ''Accepted methods for leaving a deposit'', as well as on the Supplier Terms and Conditions accepted during the booking process. We also sent you an ''Important Information'' email weeks before the pick-up date reminding you about the documents you need to presented.Should you require further assistance, please contact us at [email protected],****** from Wisecars.

  Wisecars

  Date: 07/04/2024

  Dear ****, Thank you for contacting us. I'm sorry to hear about your experience and apologize for any inconvenience caused. It seems there may have been a misunderstanding. Please note that the reason why this reservation was not refundable was due to the main driver not presenting a credit card in their name at the counter. Unfortunately, if this requirement isn't met, the reservation may be considered a No-Show, as per industry standards and our Terms and Conditions.Our agent tried to modify your booking, however, due to the 48h modification/cancellation window and the fact that the pick-up time was too close or already past, this was not possible to do.The credit card requirement is stated on the page of the offer, under the section ''Accepted methods for leaving a deposit'', as well as on the Supplier Terms and Conditions accepted during the booking process. We also sent you an ''Important Information'' email weeks before the pick-up date reminding you about the documents you need to presented.Should you require further assistance, please contact us at [email protected],****** from Wisecars.