Reviews

Review Details

• Review fromElsa C

  Date: 07/01/2024

  1 star
  Used this company to rent a car and was unable to get the vehicle and no refund, I asked to speak to a supervisor and was told they didnt have one on duty, was informed that they will not give me a refund due to the car rental supplier will charge them for the car, after speaking with the car rental supplier I was informed thats not the case, still cant get no one to help me, sad part is Im out $400 and no car

  Wisecars

  Date: 07/03/2024

  Dear ****,Thank you for bringing this matter to our attention. We understand your frustration and would like to provide further clarification regarding the situation.Your rental was unfortunately refused due to non-compliance with the Supplier Terms and Conditions concerning cross-border travel. These specific terms and conditions are clearly outlined and made available to all customers during the booking process to ensure transparency and avoid any misunderstandings.When these terms and conditions are not adhered to at the rental counter, the reservation is classified as a no-show. In such cases, we are unable to process a refund, as per our No-Show policy.We also regret to hear about the challenges you faced in reaching a supervisor. Our goal is to provide excellent customer service, and we apologize if your experience fell short of that standard. We will review this internally to ensure that our support team can better assist our customers in the future.While we regret any inconvenience this situation has caused, we are committed to maintaining clear and honest communication regarding our policies and procedures. We value your feedback and will use it to improve our services moving forward.Thank you for your understanding and patience in this matter.Regards,****** from Wisecars.

• Review fromElva S

  Date: 06/28/2024

  1 star
  Terrible! I spent 5 hours trying to get my car at the ***********************. The rental company was Thrifty through Wisecars. Thrifty tried everything they could but they only have a chip reader machine and it wouldnt read my chip. There was no option to tap, slide or manually enter the card. They couldnt take debit or cash. I did eventually get a car through **** at a much higher rate.I had reserved the car through Wisecars and put down a large deposit for several weeks of rental. They will not refund the money. Using every excuse they can find. Saying my card was not a credit card and that they consider me a no show. I spent several weeks trying to get my money back. Jumping through all the hoops and proving that my issue was valid. They stopped responding and I have no recourse. My issue is only with Wisecars and not Thrifty Rental, they really tried to complete the rental.

  Wisecars

  Date: 07/01/2024

  Dear ****,Im sorry to hear about your recent experience and the frustration it has caused.Regarding your rental at the ***********************, we have reviewed your case thoroughly. Thrifty has confirmed that the primary issue was due to insufficient funds on your credit card to cover the required deposit amount. Our policies require that sufficient funds be available on a credit card to secure the deposit. This policy is in place to ensure the security of the rental transaction. Without the necessary funds, we are unable to proceed with the rental, as was the case here. Additionally, the inability to use alternative payment methods like tap, slide, or manual entry is due to the specific security and verification processes required by our rental partners.We understand that you eventually obtained a vehicle through **** at a higher rate, which added to your frustration. We regret that we could not provide the service you needed at that moment.As a result of the insufficient funds, the reservation was marked as a No-Show. According to our Terms of Service, which were agreed upon during the booking process, this makes the reservation ineligible for a refund. We strive to make our policies clear to avoid such situations, and we regret any misunderstanding or inconvenience caused.We appreciate your feedback, as it helps us improve our services and communication. Our goal is always to provide a seamless and satisfactory rental experience for all our customers.If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at *********************************** We are here to help and will do our best to address any concerns you may have.Regards,****** from Wisecars.

  Wisecars

  Date: 07/01/2024

  Dear ****,Im sorry to hear about your recent experience and the frustration it has caused.Regarding your rental at the ***********************, we have reviewed your case thoroughly. Thrifty has confirmed that the primary issue was due to insufficient funds on your credit card to cover the required deposit amount. Our policies require that sufficient funds be available on a credit card to secure the deposit. This policy is in place to ensure the security of the rental transaction. Without the necessary funds, we are unable to proceed with the rental, as was the case here. Additionally, the inability to use alternative payment methods like tap, slide, or manual entry is due to the specific security and verification processes required by our rental partners.We understand that you eventually obtained a vehicle through **** at a higher rate, which added to your frustration. We regret that we could not provide the service you needed at that moment.As a result of the insufficient funds, the reservation was marked as a No-Show. According to our Terms of Service, which were agreed upon during the booking process, this makes the reservation ineligible for a refund. We strive to make our policies clear to avoid such situations, and we regret any misunderstanding or inconvenience caused.We appreciate your feedback, as it helps us improve our services and communication. Our goal is always to provide a seamless and satisfactory rental experience for all our customers.If you have any further questions or need additional assistance, please do not hesitate to contact our customer service team directly at *********************************** We are here to help and will do our best to address any concerns you may have.Regards,****** from Wisecars.

• Review fromDK R

  Date: 06/26/2024

  1 star
  Happened twice to me this year. You book a car rental and pay up and there is balance to be paid to the rental provider at pick up. They have charged me $ 100 above the agreed balance. I was told that Wisecars did not calculate all the taxes at the location. This is supposed to be a pre paid but end up paying more. Totally unfair! As a tired customer from flight, you want to get in the car ASAP. When contacted about it, Wisecars says they are still" investigating" and do not want to reimburse me the excess charges. For all I know this may be a set up on their part! Do not recommend unless you enjoy last minute surprises!

  Wisecars

  Date: 06/27/2024

  Dear DK,Thank you for bringing this to our attention and sharing your experience. We sincerely apologize for the inconvenience you faced regarding the additional charges at the rental pick-up.We understand how frustrating it is to deal with unexpected costs, especially after a long flight. We strive to provide accurate and transparent pricing information, including all taxes and fees. It is concerning to hear that this was not your experience, and we are taking this matter very seriously.We have completed our investigation and have already processed the refund for the excess charges. We apologize that this took longer than expected and for any inconvenience this delay may have caused.We value your feedback and will use it to improve our services and prevent such issues in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team directly.Thank you for your patience and understanding.Regards,****** from Wisecars.

• Review fromPatrick F

  Date: 06/24/2024

  1 star
  Never ever use Wisecars for any reason. Run in the opposite direction.Booked a car for $297 at *************. Was given a smelly vehicle miles away from the Airport two days before the rental. (the reason they sent the voucher two days before is probably so it would be too late to find a vehicle at a different rental car place). Had to wait 25 minutes in 90 degree heat for the shuttle.At the sketchy rental place with several rental "companies" I've never heard of, I was told I needed to pay for insurance from them even though I paid for the deductible insurance with wisecars and have my own insurance. I also had to pay for the toll service so in all, I had to pay an additional $257.52 in order to start my vacation. I could go on and on about how horrible the experience was but the bottom line is I feel like I got robbed.Do yourself and your vacation a favor and never use wisecars.

  Wisecars

  Date: 06/26/2024

  Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your rental process.We want to clarify a few points to avoid any future misunderstandings. The name of the car rental company is shown during the booking process next to the picture of the car. This information is also reiterated in several emails we send to ensure you are fully informed. Additionally, vouchers are sent 12 hours before the 48-hour cancellation window expires, allowing ample time to review the details and cancel if anything does not meet your expectations.We understand the importance of a smooth rental experience and deeply regret that this was not the case for you. Regarding insurance, if you do not present coverage through your credit card, the car rental company will require you to purchase insurance at the counter. The Deductible Protection you mentioned is an additional coverage that refunds up to $1,000 of your excess in the event of an accident, but it does not replace the need for standard insurance. You can check this information on our Terms of Service.We also want to address the toll service charge. Tolls are typically not mandatory, and we recommend contacting Ecovia directly to discuss and potentially remove this charge.Your feedback is invaluable to us, and we are committed to improving our services to prevent such issues in the future. We apologize for any inconvenience and the impact it had on your vacation. Thank you for bringing this to our attention and encourage you to contact us directly through [email protected],****** from Wisecars.

  Wisecars

  Date: 06/26/2024

  Dear *******,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your rental process.We want to clarify a few points to avoid any future misunderstandings. The name of the car rental company is shown during the booking process next to the picture of the car. This information is also reiterated in several emails we send to ensure you are fully informed. Additionally, vouchers are sent 12 hours before the 48-hour cancellation window expires, allowing ample time to review the details and cancel if anything does not meet your expectations.We understand the importance of a smooth rental experience and deeply regret that this was not the case for you. Regarding insurance, if you do not present coverage through your credit card, the car rental company will require you to purchase insurance at the counter. The Deductible Protection you mentioned is an additional coverage that refunds up to $1,000 of your excess in the event of an accident, but it does not replace the need for standard insurance. You can check this information on our Terms of Service.We also want to address the toll service charge. Tolls are typically not mandatory, and we recommend contacting Ecovia directly to discuss and potentially remove this charge.Your feedback is invaluable to us, and we are committed to improving our services to prevent such issues in the future. We apologize for any inconvenience and the impact it had on your vacation. Thank you for bringing this to our attention and encourage you to contact us directly through [email protected],****** from Wisecars.

• Review fromBill J

  Date: 06/19/2024

  1 star
  Hard to take Wisecars seriously as a way to reserve. They found me a $350 car at Thrifty at PDX for 5 days. When I got there ******* turned me down because of a dispute with ***** and referred me to Dollar which gave me a car for $998. I'm still stuck with $238 finder's fee from Wisecars. I called Wisecars to complain twice. The first call got dropped when I explained my business. The second call was slightly longer but then the agent pretended he couldn't hear me. Thrifty and Dollar are both subsidiaries of Hertz. I should have rented directly from a company I trusted instead of booking through Wisecars.

  Wisecars

  Date: 06/21/2024

  Dear ****,Thank you for bringing this to our attention. We apologize for the inconvenience you've faced during your recent rental attempt through us.Upon reviewing your case, we found that you were on the "Do Not Rent list," which unfortunately led to the refusal of your rental. This was categorized as a No-Show as per our policy. We understand this must have been disappointing, especially after making arrangements through us.Regarding your concerns about the car rental pricing and the communication issues you experienced when contacting us, we sincerely apologize for any confusion or frustration caused. We strive to provide clear and reliable service, and we regret if we fell short of your expectations in this instance.We would like to investigate this matter further with you. Please contact us at ********************************** at your earliest convenience, so we can discuss your experience in detail and work towards a resolution. Your feedback is valuable to us, and we are committed to addressing your concerns promptly.Thank you for your understanding.Regards,****** from Wisecars.

• Review fromSteve D

  Date: 06/18/2024

  1 star
  To whom it may concern, I'm very frustrated with your company. I booked a car to be picked up in ********, *****. When I picked up the car I was told I needed an international driving license. I was told that was a law in *****. That is not a law in *****, I was able to rent a car from a different agency with no problem. ALso it was part of a wedding party and the other members of the party picked up cars in *********** without an international driving license. It took me an additional 2 hours to get another car. Most of the rental car agencies were fully booked.When I called wisecars to get a refund I was told I was not able to from ******* that he couldn't help me. Also said the manager could not talk to me. This is a ridiculous experience, its a scam. If there was an international driving permit requirement they should've told me on the phone. It should not be buried somewhere in small print. This is a lousy company with very poor customer service.

  Wisecars

  Date: 06/19/2024

  Dear *****,Thank you for bringing this matter to our attention. We understand your frustration and apologize for the inconvenience you experienced.Upon reviewing your booking, it was stated in the Supplier Terms and Conditions that you accepted during the booking process that an international driving license is required. Additionally, we sent a confirmation email immediately after your booking, reminding you of the mandatory documents needed, including the international driving license.We regret any confusion regarding the requirements in *****. While some rental agencies may not strictly enforce this requirement, it remains a legal requirement by certain suppliers, as outlined in their terms.Regarding your refund request, as your booking was classified as a No-Show due to the missing documentation, our policy, as explained by *******, is that refunds are not issued under these circumstances. We apologize if there was any misunderstanding.If you have any further questions or concerns, please feel free to contact us directly at [email protected],****** from Wisecars.

  Wisecars

  Date: 06/19/2024

  Dear *****,Thank you for bringing this matter to our attention. We understand your frustration and apologize for the inconvenience you experienced.Upon reviewing your booking, it was stated in the Supplier Terms and Conditions that you accepted during the booking process that an international driving license is required. Additionally, we sent a confirmation email immediately after your booking, reminding you of the mandatory documents needed, including the international driving license.We regret any confusion regarding the requirements in *****. While some rental agencies may not strictly enforce this requirement, it remains a legal requirement by certain suppliers, as outlined in their terms.Regarding your refund request, as your booking was classified as a No-Show due to the missing documentation, our policy, as explained by *******, is that refunds are not issued under these circumstances. We apologize if there was any misunderstanding.If you have any further questions or concerns, please feel free to contact us directly at [email protected],****** from Wisecars.

• Review fromMaurice L

  Date: 06/18/2024

  1 star
  We canceled 47 hours due to a family illness and were charged, No compassion or allowance. ****** would not allow us to speak to a supervisor. Poor customer service.

  Wisecars

  Date: 06/19/2024

  Dear *******,Thank you for your feedback. I would like to provide some additional details to clarify the situation and offer our sincere apologies for any inconvenience caused.****** did, in fact, pass your case to her supervisor, who is responsible for making final decisions on such matters but does not take direct calls. The supervisor carefully reviewed your case and found a missed call from you before the cancellation period. Based on this information, she decided to issue a refund as a gesture of goodwill, considering the extenuating circumstances you mentioned.Its important to note that ****** did not charge you the entire booking amount. Instead, she only processed the No-Show fee that our supplier charged us. Understanding the inconvenience this may have caused, our supervisor went ahead and refunded this No-Show fee as well.We apologize for any frustration or confusion this situation may have caused. We value your feedback and are committed to improving our customer service. Thank you for bringing this to our attention, and we hope to serve you better in the future.Regards,****** from Wisecars.

  Wisecars

  Date: 06/19/2024

  Dear *******,Thank you for your feedback. I would like to provide some additional details to clarify the situation and offer our sincere apologies for any inconvenience caused.****** did, in fact, pass your case to her supervisor, who is responsible for making final decisions on such matters but does not take direct calls. The supervisor carefully reviewed your case and found a missed call from you before the cancellation period. Based on this information, she decided to issue a refund as a gesture of goodwill, considering the extenuating circumstances you mentioned.Its important to note that ****** did not charge you the entire booking amount. Instead, she only processed the No-Show fee that our supplier charged us. Understanding the inconvenience this may have caused, our supervisor went ahead and refunded this No-Show fee as well.We apologize for any frustration or confusion this situation may have caused. We value your feedback and are committed to improving our customer service. Thank you for bringing this to our attention, and we hope to serve you better in the future.Regards,****** from Wisecars.

• Review fromAmit K

  Date: 06/15/2024

  1 star
  pure Scam. rental agencies will not honor the rental at all.

  Wisecars

  Date: 06/17/2024

  Dear ****,Thank you for sharing your experience. I'm sorry to hear about the difficulties you encountered with your recent rental booking.The refusal of your rental was due to not meeting a specific requirement in the suppliers Terms and Conditions, which state that local renters must have a return flight ticket. This policy was part of the terms accepted during the booking process. Unfortunately, because this condition wasn't met, the rental agency was unable to honor your reservation, resulting in a no-show classification and, as per our policy, no refund was issued.We understand how frustrating this situation must be and appreciate your feedback. We strive to ensure our customers are well-informed about all rental conditions to avoid such issues.If you have any further questions or need assistance, please feel free to reach out.Best regards,****** from Wisecars.

• Review fromDavid B

  Date: 06/05/2024

  1 star
  Scam! They stole my money!!!my flight to my car rental pick up destination was canceled. I called Wise cars to advise them that I would have to reschedule the car for the next day and they told me that they were keeping my money and would not allow me to reschedule!Scam and ripoff!

  Wisecars

  Date: 06/07/2024

  Dear *****,Thank you for getting in touch with us.We sincerely apologize for the inconvenience you experienced. It is always our goal to deliver the highest level of service, and we regret if we fell short of your expectations.Regarding your reservation, I understand your needed to cancel due to your flight cancellation. However, our cancellation and modification policy, as outlined in our Terms and Conditions, requires cancellation/changes to be made at least 48 hours in advance. Unfortunately, as your reservation was scheduled for the following day, we were unable to accommodate your request for cancellation.In situations like these, we recommend seeking compensation from the airline for any incurred costs or inconveniences resulting from the flight cancellation.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Should you require further assistance, do not hesitate to contact us at [email protected],****** from Wisecars.

  Wisecars

  Date: 06/07/2024

  Dear *****,Thank you for getting in touch with us.We sincerely apologize for the inconvenience you experienced. It is always our goal to deliver the highest level of service, and we regret if we fell short of your expectations.Regarding your reservation, I understand your needed to cancel due to your flight cancellation. However, our cancellation and modification policy, as outlined in our Terms and Conditions, requires cancellation/changes to be made at least 48 hours in advance. Unfortunately, as your reservation was scheduled for the following day, we were unable to accommodate your request for cancellation.In situations like these, we recommend seeking compensation from the airline for any incurred costs or inconveniences resulting from the flight cancellation.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Should you require further assistance, do not hesitate to contact us at [email protected],****** from Wisecars.

• Review fromPeter S

  Date: 06/04/2024

  1 star
  Do not rent from Wisecars, they have no customer support. When you do get a hold of someone they cant really help you and if you want to talk to a supervisor they tell you they dont have one. Seems like no one is running the show. I rented a car for my wife and I used my credit card to book the reservation. When she gets to the rental place they state that she cant rent the car using a debit card, which most rental places allow; just not Fox apparently. You dont have control as to which rental company it goes to. That being said I was not able to rent my vehicle and they Wont Refund my money.

  Wisecars

  Date: 06/05/2024

  Dear *****,Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your rental booking. We take customer concerns very seriously and regret that our service did not meet your expectations.It is a general requirement for the largest car rental companies (such as Hertz, Thrifty, Dollar, Budget, etc...) to request a credit card in the main driver's name for the security deposit. This policy is in place to ensure a smooth and secure transaction. On the booking page of the offer, under the section "required documents," it is clearly stated that a credit card in the main driver's name is necessary to leave the security deposit.Regarding the issue with your refund, we must inform you that this situation is classified as a No-Show. A No-Show occurs when the driver does not meet the rental requirements, including presenting the necessary credit card, and thus, the booking is not fulfilled. Unfortunately, according to our policy, No-Show bookings are not eligible for refunds.I'm afraid it is hard for me to comment further on this situation as I could not find your booking. Please reach out to ********************************** for further assistance.Regards,****** from Wisecars.