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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,104 total complaints in the last 3 years.
  • 923 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FuturHealth falsely/misleadingly advertised a monthly subscription price and is now not only trying to charge me more money but refuses to provide a full refund.When signing up for their program they advertise that a 5 month subscription cost $495 up front and includes the following: "essential weight loss medication, teleheath doctor appt, diet plan, nutrition curriculum, weight health report, + community and more" After the first initial telehealth call they then tried charging me for the medication! I called and stated that is not what was advertised and they will not give me a full refund.They are scamming people!! I can't pay over $200 a month in addition to what was already paid. I'd like a refund and would like them to be held responsible for their misleading advertisements.

    Business Response

    Date: 11/04/2024

    Dear EmalieAnn,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $495. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *****

     

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They trick customers under false ads on ******** that the weight **** program they offer will be $3/day. When I registered and gave my card information the subscription for 3 month was $297, but the medication cost turned out to be on top of that additional $399/month which makes the total price 5 times more expensive than advertised $3/day. I called the number ************ and requested the refund 10 min after the purchase, but I was told that only the medication would be refunded and not the $297 for 3 month prepaid because the call with the doctor is requested to be cancelled less than 72h. But their scheduling system does not block the ability to book the appointment no earlier than 72h, it allows to book it as less as 3hours from the current time. And by design of the booking system and their terms and conditions there is no option for cancellation , making the whole operations a scam. Moreover, I was scheduled the call with the doctor for prescription, they provided me with the name only - Provider: ******* ********. No license of even state information was available upon my request. In addition, FuturHealth Inc refuses to provide any contact information for their headquarters not by phone, nor on their website ***********************************. There are too many red flags in their operations to suspect for them to be the scam. No license of the doctor, no info of headquarters, deceiving ads, combination of the booking system and terms of use created by design to deprive the consumer of ability to get the refund.

    Business Response

    Date: 11/04/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $297 as well as the medication fee of $399. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/04/2024

    My complaint raised multiple issues concerning a model to get consumer's money by this so-called business which more resembles a fraudulent scheme to defraud a consumer, namely misleading or false advertisement to get the consumer from ******** to their order system, the booking system and terms on use that combined together are designed to prevent consumer from  ever getting a refund, involvement of a doctor whose license to practice medicine is at question, the headquarters information specifically withheld from the consumer on the website and refused to be provided over the phone - all flags fraud.

    Business Response

    Date: 11/06/2024

    We understand your concerns and are working on making the advertising more clear to avoid these situations in the future. We also do put all terms of service on our website for review. You did receive a full refund as well. If you need anything else please reach out and we are happy to help and thank you for your feedback!

    Customer Answer

    Date: 11/17/2024

    The second response addresses my concerns about misleading advertisement, but not the scheme involving medical doctor whose license to practice medicine is at question. Also, the booking system which by design prevents possibility of refund - while it may be true that the website contains terms info, the booking system does allow to book a call with so-called doctor without redirecting to such website or terms plus call within a few hours from the booking while terms say if cancelled in less than 72h there is no refund, therefore by default it is scheme where purchaser cannot make an educated purchase without possibility of refund. It took me numerous calls and hours on the phone fighting to get my money back, violating every consumer protection law of this country, not mentioning any business activity where business reputation is a thing to consider by the owners. Plus hiding headquarters/leadership information from the website and refusing providing it over the phone together with hidden so-called doctor's license information is an indicator of fraud, not a legitimate business. 

  • Initial Complaint

    Date:10/29/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Misleading and hidden charges not disclosed after taking a quiz with a designed plan created by their website. I was under the impression that the plan I paid for includes the medication consultation and customer support. There was an additional $229 monthly charges along with so called plan that I paid for $495 in full. In addition, this company or website/app does not provide receipts or documentation of the Initial consultation. Even after many phone calls and tried to work with their customer service, they claim that they have sent emails but cannot forward these emails to me as I requested them for documentation purposes. They charged my credit card in less than one month of $953 for the online consult & .5 mg of ***********.

    Business Response

    Date: 11/04/2024

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/04/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is already complete (received refund). Thanks. 

    Regards,

    ******** ******

     

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went on there website once to get glp1 meds. Wrong information was provided that you get glp1 supplies 198. I never get any consult and or medicine. They have been charging me 198 every 2 months for 4 times and total money 792. I asked why I am being charged, they said its for subscription. When I asked them that how come I never received any invoice or email for charge. No answer. Upon asking what they charging for or what services they have provided: no answer. Then the *** said we can send you *********. For what? I didnt sign up for *********. I am not diabetic. I could go to my personal doctor for that. Then customer *** said he cant refund the money and I requested call back from supervisor and no one called me back. I need assistance to get my money back from that fraud and misleading company. Kindly help.

    Business Response

    Date: 11/04/2024

    Dear *********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $792. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service on 9/15/24 where the "fine print" noted that the $650 fee included doctor consultations and medications. Then afterwards, I find out the *********** medication is an additional $229/month. So I was charged for that also. It took 3 weeks to get information for lab orders and finally received my medication on 10/11/24. I was then charged another $229 on 10/14/24. I went in today to try to obtain the next month's shipment of medication and have been ghosted by the chat bot who is supposed to be sending my information to a supervisor. This is the same issues I ran into before trying to get the first shipment of medication. I want a full refund of all money paid. There is no customer support, and this site is shady and non-communicative.

    Business Response

    Date: 11/04/2024

    Dear *****!

    Thank you for reaching out and we apologize for the delay. We show the medication has now been ordered and shipped. If you need anything else please contact us at ************ or ******************

     

    Sincerely,

    The FuturHealth Team

    Customer Answer

    Date: 11/04/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. After filing this complaint, they fulfilled their portion of obligation.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 10/11/24 fee $229 Was promised appointment w MD and *******. I never had an appointment and received no medication but I was billed. I would like my money back. I dont know how to reach them.

    Business Response

    Date: 11/04/2024

    Dear *********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:10/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Enrolled in program, but changed my mind immediately and requested a refund. Never received a single service, consultation, prescription, or medicine. Not one single thing. They have charged my account 3 times, for a total of nearly $600. I have asked for my money back repeatedly and have gotten no response. Im very upset and I need that money back.

    Business Response

    Date: 10/28/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $137.71 as well as both medication fees of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone fradulently signed up for this company using my card. I have had my card shut off and issued a new one. I have been told several times by several different people within this company that I would be getting a refund almost immediately and I have received nothing. The company keeps stating I have a pending dispute filed but my bank was on a three way call with them last friday telling them there is no active dispute. I even have paperwork stating this. The phone calls and chat messages are all on record and recorded supporting my claims.

    Business Response

    Date: 10/28/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. This charge was disputed by your bank so you would need to contact them as we can not refund at this point as it was charged back. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a telehealth company. They charged me twice, ****** for doctors appointments and ****** for medication. They have not been able to provide either.

    Business Response

    Date: 10/28/2024

    Dear *******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $137.06 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 10/28/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The $129 fee I paid to Futurhealth was for shots to lose weight or so I thought. After I paid it they said that it was thousands per month and the $129 was only for doctors subscription which would be recurring. I immediately cancelled the subscription and asked for a refund because it was false/fraudulent and they replied with their quota for refunds had been reached and I would receive nothing back. I have tried several times since then and even spoke on the phone with someone who assured me I would get a refund within 5 business days and I still havent and its been two weeks. How do I get my money back and how do I prevent this from happening to someone else?

    Business Response

    Date: 10/28/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 10/28/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    However, I am reluctant to believe this response will actually come to fruition as they have told me this over the phone now, twice.

    If I have not received the funds back in 10 days, I will contact the BBB again.

    Regards,

    ***** *****

     


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