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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,115 total complaints in the last 3 years.
  • 931 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across their telehealth website **************************, and the website charged me $396 up front for an appointment for weight loss injections. I so far have received no communication via email/text/phone from the company beyond the charge showing up on my debit card. I immediately looked up the website on Reddit, and there are many many similar complaints that this is a fraudulent company. ************************************************************************************************ then reached out to the bank to cancel my debit card and need to wait until the charge goes from on hold to posted in order to dispute the charge. I've essentially paid this company $400 for absolutely nothing in return without even as much as a receipt to show for it. (they did not email me a receipt, I only knew the card was actually charged by contacting the bank) I will be speaking with my bank again soon but I wanted to file a complaint nonetheless. This is a fraudulent website preying on people looking for weight loss solutions.

    Business Response

    Date: 11/08/2024

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. The reason you didn't hear from us or get a receipt is when you signed up, you made a typo in your email and put it as ************************* instead of **********************************. 

    We've processed a full refund of your subscription fee, totaling $396. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *********

     

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/24 I signed up for the plan to received ******* (generic brand). The information on the website was that I would be charged $129 a month plus medication. I had a 10 minute meeting with a nurse who told me how the plan would work and that she was going to give me a prescription for ****** for which I would not be charged. I went to the pharmacy and was told that the prescription for ****** was not paid for. I did not pick it up. On 10/26 I was charged $137.19 plus $91.81. I believe that the $137.19 was for the monthly charge ($129+tax) I have no idea what the $91.81 was for; I did not agree to it or purchase anything else. I called and spoke to customer service on 10/28 to say that I did not want to participate and wanted a refund. I was told that I could not have a refund because the medication had been ordered. I logged into the app on 10/28 and saw that the meds had been ordered. As of 11/3, According to the app they were shipped and delivered. I have received nothing. I want a full refund of $229; the "telehealth" visit with the "doctor" was nothing more than a sales call with a nurse (supposedly). This is fraud.

    Business Response

    Date: 11/08/2024

    Dear Muncie,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with this company since March/April 2024. July 22/24 , $229 was deducted for my medication. I never received a notification about my next televisit. It wasnt easy to finally get in touch with a representative to have them send me a link to schedule my visit. Nothing was taken from my account the month of August until September 30 where $319.28 was taken from my acct. I finally had my televisit on 10/10 and was told I would be getting my medication within the week. Never received it. Again I had to search for who to contact. When I talked to a representative, she told me that my payment didnt go through. I checked my bank account and bank card and there was no problem. This is the second time Ive had issues receiving my medication and trying to contact anyone regarding my appointments. The representative told me That I would get a refund of the unused portion of the $319.28. This is not acceptable because I received nothing for that amount and I would like the full amount refunded to me.

    Business Response

    Date: 11/07/2024

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $319.28. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/07/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ********

     

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business false advertising and increased after sign up pricing. Paid $ 495 for service then to find out I have to pay additional $229 per month to actually obtain medications when it IS ADVERTISING it was all included in that pricing come to find out after they make you pay you must pay additional fees. Full refund request , not able to speak to an actual representative only chat bots and can not give cancelation confirmation.

    Business Response

    Date: 11/07/2024

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $495 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $137 to this company for a subscription and a telehealth appointment. They charged me and I made an appointment. Over the last two days I was repeatedly, after making online appointment sent a Link Expired message. I tried the online Chat and also tried to call the company. The number listed is for another company not Futurhealth. There os NO option to CANCEL the subscription or speak to a human that will answer the phone to cancel or even try to fix the issue. This company appears to be fraudulent and after taking my $137 dollars has left me without any service or way to rectify this situation. The subscription was for 4 payments over 4 months. I am fearful they will charge me another $137 over the next several months as I have no way of CANCELLING.

    Business Response

    Date: 11/07/2024

    Dear Fawn,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $137.55. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/4/24 FutureHealth charged my credit card $229 for medication and $13.74 for other fees including MD access, totalling $365.74. This transaction was completed before I realized that the advertising is misleading and the medication IS NOT included in the monthly fee.I attempted several times to cancel this subscription and each time I received a message saying an error occurred and a "ticket" could not be created.

    Business Response

    Date: 11/07/2024

    Dear *******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $136.74 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apparently I have been charged on my credit card since February 24. I have no idea what this is for. I have not received any product or service for this. I have contacted my credi card company and they have been no help. I tried reaching out to Futurhealth but have not been able to reach anyone. Finally, I have been forced to void my credit card. All I want is a refund.

    Business Response

    Date: 11/06/2024

    Dear *******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $1032.00. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this company on Friday and cancelled my subscription. however, I continue to receive emails on this Sunday and when I informed them my subscription was cancelled, they said it was not fully cancelled. They are lying, here is a copy of the email:Dear ********,This email confirms that your cancellation request for FuturHealth Subscription has been processed.We understand the reason behind your cancellation request, and we truly appreciate your business and look forward to serving you again in the future.If you have any questions or require further assistance, please don't hesitate to contact ******* regards,***** FuturHealth They are doing this in an attempt to try and charge me for future subscriptions. They need to cancel

    Business Response

    Date: 11/06/2024

    Dear ********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full cancellation of your account. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 11/06/2024

    I dont believe this because I keep getting emails and calls. You all should have a way that people can go into their account and cancel their subscriptions. Make it happen. I will believe it when I see it, stop sending the emails, texts, and calls.

    Business Response

    Date: 11/07/2024

    Dear ********

    The accounts are indeed cancelled. If you would not like the emails there is an "unsubscribe" button at the bottom of the emails. Also for texts there is an option to respond STOP to stop any further texts. If you need anything else please contact us at ************ or ******************

    Sincerely,

    The FuturHealth Team

  • Initial Complaint

    Date:11/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the compounded *********** program and was charged $229 and also $396 to my credit card before I even spoke to a doctor. It seemed very shady and suspicious so I went on the chat and requested a refund, to which I was told that the doctor has already deemed that I was not a good fit for the medication and I would be issued a refund for the program and also for any pending medications. That was over 10 days ago and I still have not received my refund.

    Business Response

    Date: 11/06/2024

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for their weight loss program and paid $495. The medication tracking information says it left ******** then to ********** where its allegedly going back and forth between two nearby cities. This is clearly a fraud scam.

    Business Response

    Date: 11/06/2024

    Dear ***,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. It is in the process of being shipped. We have reached out to **** to see why it hasn't been delivered. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

FuturHealth is NOT a BBB Accredited Business.

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