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Business Profile

Weight Loss

FuturHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1,104 total complaints in the last 3 years.
  • 923 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024 I used the chat feature on Futurhealth's website to cancel my subscription. I believed that my chat with a futurhealth representative canceling my subscription would end the monthly billing. In April of 2025 I realized that I had continued to be billed every month since June 2024 despite having canceled my subscription and never once logging into the website to access the services. My first ******** service call to ********************** yielded a one month refund and a promise of a full refund within 48 hours. When the refund had not arrived a week later, I called FuturHealth ******** service again. This time I was told there was no record of my cancellation of my subscription prior to May 3rd of this year, my previous call about having been billed in error for 10 months. Evidently that's the first time anybody on their end completed my request to cancel my subscription despite my having asked for that 10 months prior. According to ******** service this time, they are unable to issue me a refund for the full amount and offered me only 6 months out of the 10 that they owe me. I was told this is their policy. Despite it being entirely their error and it being provable that I didn't use their service for ******************************** only 4 months refund, then 6 months but refused to offer the full amount of money that was wrongfully debited from my bank account. I was told there's no one who can override this policy and nowhere to escalate my demand for a refund to. This is absolutely unacceptable as a business practice. In fact, it's basically just theft by incompetence and then a refusal to be accountable. I accepted the 6 months, although I have not received any money yet. I am trying to pursue receiving a full refund for all 10 months. If the refund they offered comes through, they will still owe me 3 months at $129 a month. I'd like to go through the BBb first and if it cannot be resolved that way, I will litigate for the remainder of my refund.

    Business Response

    Date: 05/12/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your last 10 months of subscription fees, totaling $1,290. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/2024 I signed up for a subscription and to receive GLP-1 medication from FuturHealth. They charged me for the meds ($229.00) and for a quarterly subscription ($396.00) per quarter. See attached receipts.On 9/3/2024, I called their support line (screenshot attached) and explained that I wanted to cancel everything as I didn't like how they were operating. I was told that they could refund the $229 for the meds only but not the $396 for the quarterly subscription. I said that wasn't good enough. The support *** said they would escalate the issue and get back to **** was also receiving constant emails to schedule my appointment with a healthcare provider and I responded to one of them telling them that I already requested to cancel and I only wanted communications saying that everything has been canceled and the amounts paid refunded.On 9/4/2024 I received an email (attached) saying they would refund me $229 for the meds. I have never received that refund.On 9/6/2024 I received an email (attached) saying they were still trying to find out about the quarterly subscription fee refund.On 9/10/2024 I received another email (attached) saying that they were still trying to find out about the quarterly subscription fee ************, I looked at my credit card and found that not only did they not refund the $396 quarterly subscription, but they also continued to charge me the quarterly subscription. See attached screenshot from my credit card.I want a refund of $1,417 for the services and medications I NEVER RECEIVED. A breakdown of this total is below.3 x $396 quarterly subscription = $1,188 1 x $229 meds never received = $229

    Business Response

    Date: 05/12/2025

    Dear *********,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $1188 as well as the medication fee of $229 (that was refunded on 9/5/24). You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started using FuturHealth in March of 2025. Since then I have had repeated issues receiving medication, reaching anyone in customer service, or getting any actual feedback and support. I have paid the company over $3000. I want a full refund and this business should be shut down - it is a scam.

    Business Response

    Date: 05/12/2025

    Hello! Thank you for reaching out and we take all customer feedback very seriously. Upon checking your account we showed you received medication in March and April. Were you needing help getting your refill for May? If you'd like to cancel we can refund you for the unused portion, but we'd also be happy to help you get the medication!

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this business to inquire about weight management medication. I believe this was close to a year ago. I took the medication for one month and did not renew. They asked me to fill out a prescription request but I never did because I was no longer interested. No charges were done on my account (or so I thought). I received an email that they were unable to process payment. I immediately called them as I had not been using their services for many months. Upon further investigation, I noted that they automatically took $137 from my account for February, March and April and were attempting to take May. They have been essentially stealing money from me for months. There was no product sent to me, nor did I request this. I have this in escalation and expect a full refund. This should be illegal.

    Business Response

    Date: 05/12/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your last 3 subscription fees, totaling $411.57. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first signed up for the program on 3/30/2025. I was charged $39.99 then and again in April. I have received no benefits from the program whatsoever and I want to cancel my membership/account, but I am unable to get any response to my request. I am not asking for a refund, just for the monthly fee to stop.

    Business Response

    Date: 05/12/2025

    Dear *****,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We do show the account has been cancelled. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a solicitation on my phone to buy some tirzepatide to lose weight. But they charged me $349 for the one month dosage, and then they charged me $394 for another service I never signed up for and requested they cancel. They cancelled it but have not refunded my card the second charge

    Business Response

    Date: 05/12/2025

    Dear ******,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $396 however we can not refund the $349 for medication as you did receive it. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Only one month supply of injection was delivered. Paid for 6 months.

    Business Response

    Date: 05/12/2025

    Hello! Thank you for reaching out. When trying to investigate this we are having trouble locating your account. Did you use a different name or email address?

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scammed me my money, were extremely rude to me and their sales tactics are lies. They told me $129 but ended up charging me $299 and would not refund my money. When I called, they said they cancelled my account and would refund me but I still haven't received a refund in 4 weeks and I got an email that they are trying to charge my account again. When I called and asked how they are charging an account that they canceled, the *** said my account was never canceled..I want my refund and I never want to do business with this company again

    Business Response

    Date: 05/09/2025

    Dear Caitlynn,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $299. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is fraud and scams people. They sent my medicine in a box without proper temp control. This medicine needs to be stored in cold weather. They lied and stole my money and would not return it. The customer service *** stated that they would issue a refund but it has been weeks and I havent received the money.

    Business Response

    Date: 05/09/2025

    Hello! Do you have a different email address you may have used? I don't show an account under the email you provided. You also did not provide a complete phone number which could also help us locate the account. If you can get us these we would love to help get this taken care of for you!

    Customer Answer

    Date: 05/09/2025

    Hi,

    this is exactly the experience i am experiencing here..

     

    my email is ****************************

    my phone number is ************

    i am not sure why you cant find my account. I paid with a **** card ending in 1316. 

     

    Business Response

    Date: 05/15/2025

    Hi ****! We were able to locate the account and we issued a full refund of the $299 for you! Please allow 7-10 business days to receive this. If you need anything else please contact us at ************** or through our live chat on *****. Thank you!

    Customer Answer

    Date: 05/15/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *****

     

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website advertised a price of $129 for semiglutide. This was false, that price was for a pill form of another medicine. I declined the medicine and now they will not refund my payment of $129.

    Business Response

    Date: 05/09/2025

    Dear Fila,
    Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
    Sincerely,
    The FuturHealth Team

    Customer Answer

    Date: 05/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Fila ********

     

FuturHealth is NOT a BBB Accredited Business.

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