Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the first four weeks of weight loss product on time. I then decided I did not want any more product and no more charges so I notified Futurhealth and unsubscribed. The problem is they didn't unsubscribe me and for the last 3 weeks continue to send me notices. I have asked to be unsubscribed 7 times and not contacted but they continue to tell me I'm still a customer. I finally have cancelled my card with my bank because of this company and their illegal tactics.

  Business Response

  Date: 05/19/2025

  Dear Skip,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full cancellation of your account so you will not be attempted to be billed again. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team
  

  Customer Answer

  Date: 05/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Skip *****
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first month went fairly smoothly. But, trying to get a refill is a nightmare. Do more research before giving this company your money. I was going to go with a local business before signing up with FuturHealth but FH was cheaper so I went with them. The stress from dealing with this company was not worth the money I saved. They have customer support but they are just there to tell you theyll forward your issue to another department. And that department is supposed to get back to you in ***** hours, which they NEVER do. Support told me to contact the clinician for the issues with my refill, I contacted the clinician and they dont respond. I havent been able to log into the app since day 1 and just kept being told weve passed your issue along. The website is glitchy. I have asked to speak to this so called department they pass the info along to and the gentleman on the phone yesterday said they dont have a phone number. A couple times since signing up *** received emails and/or messages saying I dont have an account, which obviously I do. I called the pharmacy because I am supposed to take my next dose tomorrow and they told me the license is expired?!? Whatever that means. When I contacted customer service again they cancelled my membership without me even asking and now I cant even log into my account that I paid for ($1145 total). I called customer service, and guess what?!? They will forward the issue to the appropriate department to have them reopen my account (in ***** hours). This company is a complete joke.

  Business Response

  Date: 05/19/2025

  Hi ******!

  As discussed on the phone today we do apologize for this situation. The account is now activated and medication is ordered. Please email directly if you have any questions or need anything at all! **********************************************

   

  Thank you!

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this company since 09/11/24. The first order was received fine; then the trouble started. Currently, I have been waiting for my *********** since April 24th for which they have charged me $229.00. Then they charged me again on May 5th & May 6th and have not given me a refund for the double charge. I have been calling them and calling them and no one can tell me when I will get my medicine. First they tell me they sent it to ****************; I called them and they have never heard of me. Then I was told again today that they sent the ** to ************. They couldn't give me the number of the pharmacy. They say I should have it within 5-7 days. This is medicine I have to take once a week. I have not had a injection for over 3 weeks. They just keep passing me around and around. As stated earlier, this has been the case with them since I received my first monthly order. Can you please help me?????? I have had great results from the *********** and would like to receive what I have paid for, not just keep getting the run around.

  Business Response

  Date: 05/19/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $129 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company claims there was a computer or system error and information was not found in their records and no charges should have occurred. My CC was charged. I have reached out to the company twice this week to get a refund. My card was charged inthe amount of $597. I have reached out to the company twice to get the charges reversed. But I have heard nothing back from the company.

  Business Response

  Date: 05/16/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $621.84. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/01/2025

  On 5/12/2025, I subscribed to their membership which included weight lose medication. After reviewing, I found that the medication would not be for me. I contacted company and requested to cancel my membership and a refund. They stated a refund would be issued. On May 16, 2025, I received an email stating a refund would be done 5-10 days. Contacted them back on May 29th and said they would send the refund. Again on June 3 I called requesting a refund. As of today, no refund. I have contacted the company several times and was told the refund has been submitted. However the bank card representatives have not seen any refunds. I am requesting a REFUND. There is no record of same. I have contacted the P&A Group that handles the funds for my card and was told they have not received the refund. They told me to contact FuturHealth. This afternoon, I spoke to a **** and did not help.

  Business Response

  Date: 07/06/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon investigation we do see the initial refund attempt failed due to an error, however it has now been fixed. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 07/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Web site states ***** fee total Was charged ****** immediately

  Business Response

  Date: 05/16/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $368 as well as the medication fee of $229. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 5/11 I subscribed to the futurhealth service and set a video consultation appointment for later that evening. I looged in via the provided link. After waiting beyond the appointment time, no one joined the call.I have messaged the company, and utilized their support link, however have not gotten any email confirmations or responses. Seeking to cancel service and receive refund of $597.

  Business Response

  Date: 05/14/2025

  Dear ****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $597. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for this, I took a quiz and somehow they charged my credit card monthly and I have never received anything in return and they say they can not find my account.

  Business Response

  Date: 05/15/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. Upon checking your email we don't show any account with us. Did you maybe use a different one per chance? If not can you give me your full name, address, phone number, and the last 4 digits of the card charged, I'd be happy to look into this for you!

  Customer Answer

  Date: 06/05/2025

  I have been being charged on the 14th of the month for months by this company and I have received no services and I never authorized this. Please help. I am being charged on a **** last 4 digits 9532 and the company says that I havent got an account under my email. Please try other emails..******************************************************, *********************** or my husbands ***********************

  Business Response

  Date: 06/09/2025

  Thank you so much! It was under Treys email. We have cancelled the account to ensure you aren't billed again, as well as refunded $843.62. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First complaint and last complaint is I tried contacting customer support regarding my order and was not able to get anyone who could help. Was told it was escalated and someone would be in touch and nobody got back to me. The other complaint was that I was understanding that I paid for a full 3 months of medication BUT after 3 weeks I suddenly am told I have to pay again for a refill. This was absolutely not made clear to me. They sold me on the understanding that I paid for 3 months in full.They use subscription and prescription in a way that is too confusing. The subscription is for using the app and customer support and to order and pay for meals I was understanding that I was getting 3 months of medication. I received no customer support from the beginning as I was trying to cancel the whole deal before anything medication had shipped but even after escalating no one contacted me and once the medication shipped you are not able to cancel. This whole experience felt like I was swindled out of $407 . Scammed

  Business Response

  Date: 05/14/2025

  Dear *****,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $418.84. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and clarity on pricing to prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 I had a Doctor consultation online with a Futur Health Physician to subscribe to a GLP1 medication for weight loss. It was determined by their ** from Open Loop Health that I was ineligible for their medication/services due to contraindicating health conditions. The ** said she will cancel my subscription. I never received any medications nor did I use any of their online services, I thought it was canceled. The company charged $229 for the consultation and $322.25 for the medication in August 2024. They credited us $229. They then charged me $322.25 in Nov 2024, $322.25 in Feb 2025 and $322.25 in May 2025. I didnt notice the three charges for $322.25 due to illness, but did see the one in May which prompted a call to their company. They could not give me on the phone any way to cancel. Im out $1289 for nothing. Theyve been charging my credit card without my permission or knowledge and without providing the medication or any services. Nor have I used any of their services or medication!

  Business Response

  Date: 05/15/2025

  Dear *******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. We've processed a full refund of your subscription fee, totaling $966.75. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team

  Customer Answer

  Date: 05/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with Futur Health and was supposed to get a link to and I never got the link to attend the appointment. I received the following text for the appointment but with no way to speak with them. Your FuturHealth appointment with clinician ********* ****** is confirmed for 05/12/2025 at 10:20 AM. We'll send you a reminder text and link closer to your appointment. If you don't show up to your appointment, it could result in a $50 no-show fee. They have already deducted $141.58 from my bank account and have not supplied any services to me. I dont know if they will continue to take money from my account or not. I tried to call the customer service number ************ to cancel services but I can never get through to them. I feel this is just a scam and taking money from people without providing any services.

  Business Response

  Date: 05/14/2025

  Dear ******,
  Thank you for reaching out and sharing your experience with FuturHealth. We sincerely apologize for the frustration you've encountered and understand your dissatisfaction. We take all customer feedback seriously and want to assure you that we're committed to resolving this issue. It looks like the appointment was cancelled because you didn't select/pay for a medication. We have refunded the charge of $141.58. You can expect to see those funds back in your account within 7-10 business days depending on your payment method. We're actively working to improve our services and prevent similar situations from happening again. We value your business and hope you'll give us another chance in the future. In the meantime, please don't hesitate to contact us directly at ************ or ****************** if you have any further questions or concerns.
  Sincerely,
  The FuturHealth Team