Business ProfileforMagic TV Box

I would give it a zero review if available. First the tv system worked well in 2021, and I recommended this company to many people. Now, and for many months, the service is VERY Very bad. Always freezes and never worked good. When you call customer service they try to convince you that the problem is yours and that your internet company is not working good, despite explaining to them that the internet is fast and that you have more than three other systems that are working very well with no problem. Everyday, You spend hours with them on the phone with unexperienced customer service representative who knows nothing. So frustrated. You lose your time with them. I believe that they were told to hide the real issue (weak system). Finally, I spoke to someone named *****, who claimed that he is a technician, and he admitted that the problem is theirs. He explained that the issue will be resolved soon and that the reason for the freezing of the channels were due to some technical issues related to the connection between the MagicTVBox company and Optimum. I believe that this explanation of the problem was not true and that MagicTVBox does not have a strong system to cover all of its customer To date, the connection is still very poor and the problem is not resolved. I have no way of entertainment including Live channels, saved movies, and saved series ( all are freezing). I am in process to cancel this service and find another one.Stay away from this company!!