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Business Profile

Transportation

Cubic Transportation Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for Cubic Transportation Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cubic Transportation Systems has 9 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was at a Ventra kiosk in the ************ and put $20 in the machine and the screen went black and the machine reset itself. When it came back up it didnt give me any tickets. I called the number and waited 20 minutes to speak to someone and they said they would look into the issue and have the machine counted and give me credit or a refund when they did. I didnt get any call or email so I sent in a message from the Ventra app and havent heard anything over a month later.

    • Initial Complaint

      Date:07/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over a month ago, I contacted ******** official customer service and was informed that in order to cancel my card and request a refund, I would need to mail a physical letter. I followed the instructions and mailed the request promptly. However, after more than a month, I have not received any response or update regarding the status of my refund.When I followed up via email, I was told that the only way to inquire about my case was by phone. I was also informed that customer service cannot check the email system for any mailed letters or status updates. Each phone call requires a wait time of at least 30 minutes, which is highly frustrating and time-consuming.For what should be a simple refund request, I have already spent a significant amount of time and energy. It is extremely disappointing that in the heart of **************** area known for technological advancement and innovationClipper still requires customers to use such inefficient, manual processes, despite having a dedicated mobile app and web presence.

    • Initial Complaint

      Date:07/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2, 2025, I ordered a Ventra card through their website and paid $60 in full (order #********). Ventra, operated by Cubic Transportation Systems in *******, committed to providing me with a transit card to use on the *** system. Despite multiple follow-up emails and a phone call to ************ on July 2, I have still not received the Ventra card as of July 4, 2025.Since I am only temporarily visiting the ******* area until the end of July, the card will no longer be of use to me if it arrives any later. I have made multiple attempts to resolve the issue with no response or satisfactory support. I am therefore requesting a full refund of $60 for the undelivered product.I expect a resolution within five business days. Thank you for your attention to this matter.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rode the 36 bus yesterday to work headed south. It broke down at ********* at about 9 am and we had to board a new bus. I accidentally left my white air buds on this bus. I called at 9:30am to file a report and left my contact info. I called again at 3:30pm to inquire. The employee (female) gave me attitude and tried to chastise me for leaving my things. I told her that there are cameras that will check if nothing has been found . She said there were no cameras on the bus. Which is a blatant lie and said she will call if they find my ear buds. I called again on 4/24 and had the same conversation with the employee where she claimed they weren't found and tried to chastise me again. I asked for a manager and the same employee hung up on me. I called again and am currently on hold waiting for a manager. There are cameras on the bus, so telling me otherwise is a lie. Trying to chastise me about losing my things is both belittling and disrespectful. Hanging up on me is flat out ignoring my alarm to speak to a manger. I ask my air buds be located and corrective action be taken against that employee. I also ask you to look at the cameras.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter rides Chicago Transit to/from high school and has a Ventra Card issued through **********************. She has had the card since 2019 and has always been charged the student fare of $0.75/ride up until this August. In August, without any notice from Ventra, *************************, or **********************, Ventra began charging my daughter the full fare of $2.25 when riding the bus. I noticed it a few weeks ago when it seemed the automatic fund reload was occurring more frequently than it should. I looked back at her ride history and she has been overcharged a total of $117 from August through early December. She has since obtained a new card with the correct fare, but I have been informed by Ventra that they do not issue refunds. I submitted an online request, spoke with four or five different people and was told a supervisor would call me back. This whole situation seems fraudulent and I wonder how many other students are overpaying their fares. I've not heard anything now in a week, so I'm hoping your organization can be of assistance in reaching a resolution.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made 2 hours of phone calls to find out *** **** DOESNT Come to ************* ON SUNDAY WHEN THEY DID IN THE PAST My money card was blocked 1 month because ****** at Ventra did it without permission so I was forced to get an *** card & wait 3 weeks.Since you dont pick up in all of ************* I want my $15.00 returned on Sunday. Nothing worked.Ventra Supv ******* said call Pace.Please advise.

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DELETE MY VENTRA ACCOUNT AND DATA!

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 1, 2024, I attempted to purchase a $5 Ventra card using the Ventra mobile app. When I attempted to do so (using my amex card via Apple Pay), the app told me that purchasing a card was unsuccessful. Expecting that this was some sort of connectivity issue, I tried again another few times. Each time, it said that it was unsuccessful. At this point, I force-killed the app on my phone and relaunched it to try again, only to find that I had actually spent money and purchased a card each time, even though I had been told that I had not made a purchase each of those times.I reached out to Ventra customer support, and they told me that they have no ability to refund the $10 of extra cards that I didn't choose to purchase. I hear and respect that the person I spoke to on the phone didn't have the ability to fix this issue, but someone must. Even if it is a technical error in their app, it is not okay to represent that no purchase was made and then be unable to refund.The reference numbers from the "account registration emails" from the two cards that need to be refunded are ********* and *********. When I reached out to them on the phone, they transferred the $10 to my one expected card and notified me in emails with reference numbers ********* and *********.

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $10 into a ventra machine for 2 tickets. The machine issued one ticket and attached receipt showing $5.00 refund due. I called the phone number and ventra refused to send me the $5.00.m They would put it on a vetra card which I obviously do not need or I could go to their office in ******* for cash - which would obviously cost me much more than $5.00. So, because their machine malfunctioned, I am out $5.00 as they refuse to just send me a $5.00 refund, since it was their error. All I want is for them to mail me $5.00.

    • Initial Complaint

      Date:11/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had multiple technical issues using Ventras online app and have had the worst time receiving help. Through the multitude of complaints Ive sent to their business Ive only had one person ever reach back out to me to fix my problem and it still never got fixed.I dont know what the h*** happened, but now I cant even use my digital card because its been marked as inactive. Im extremely confused at whats going on here.

    Cubic Transportation Systems is NOT a BBB Accredited Business.

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