Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 596 total complaints in the last 3 years.
- 280 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the mobile app to the wrong JIB by mistake. I decided it wasn't a problem, I would contact the *** I ordered from and have them cancel my order and I would reorder at the one I thought I was ordering from instead. I placed my order at 3:33pm and immediately contacted the *** I wrongly ordered from and it is 4:42pm now and they have yet to pick up the phone. It says right on the receipt to contact them if there is a problem with the order, but they will not pick up the phone, it is ridiculous. Meanwhile, I am out $18 and ended up with no food because I used my funds to place the original order and was not refunded, and zero support from any of the *** employees at the store I wanted to order from in the first place. And, to top it off, I used an offer (2 Spicy Chicken Sandwiches for $10) and now I lost the ability to use that offer due to this issue. This is unacceptable, I want my refund ASAP.
Business Response
Date: 04/25/2025
Hello, Guest contacted us directly on April 11, 25 and we processed a refund to her account. ********************** considers this matter closed.
Thank you!
*******
Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and ********************** has resolved my request on April 11, 2025. I consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY ORDER WAS CANCELED PAST THE DELIVERY TIME AND THEY STILL CHARGED ME. I WANT MY MONEY BACK AND COMPENSATION FOR LEAVING ME WITHOUT EATING.********************************************************************************************* ************** Order # ***************** Customer Name:***** ******* Customer Email:******************************************************************* Customer Contact Number:*********** Payment Method: Credit ********* x-4914. Amount: $51.11 ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 7:08 PM, TODAY (TUESDAY, 4/1/2025)Business Response
Date: 04/02/2025
complaint ID#: ********
Thank you for contacting us. Guest contacted us yesterday and we have provided a full refund back to the guest account.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jack in the Box HQ is closed today. This morning, 3.31.25, I decided to go to Jack In The Box to get breakfast instead of making it because it is my day off. I ordered two orders of the 3-piece french toast sticks off the value menu for $2.99 per order, but when it rang up as $3.49 per order, the cost on the breakfast menu side I later saw, the employee told me the menu board was wrong. When I asked her to adjust the price to the one on the value menu, she said she could not because it was in the computer that way. I told her that what she was doing was against the law, charging more than the price shown on the menu, to which she said again that she couldn't do anything because that was the price in the computer. I took a screenshot of the menu board, as she said someone was going to come out there right now and change it. I told her that it didn't matter that she is breaking the law under the *** and that they need to honor the price listed on the board. She said she knew the board numbers were incorrect but she would still not be able to do anything. I changed my order to the banana french toast sticks special. When I got the order, she had put syrplup in the bag but not the chocolate dipping suace. When I asked her for the dip, she went and got out syrup that you would use in your shakes and squeezed it into one little cup, didn't even put the lid on correctly, and handed it to me. I asked her to fix the lid and to give me two in total because I ordered six pieces, to which she did, however that is again false advertising because the little chocolate sauce on the menu for the banana sticks show the little peel and tear chocolate dip, not liquidy syrup in a to-go container. Had I known that I was going to get liquid syrup used for your shakes I would have not gotten this at all. A side note, the woman who helped me was not ******* P as it states on the receipt. She had dark-hair and a spanish accent. There were only two ladies at the counter, no men.Business Response
Date: 03/31/2025
complaint ID#: ********
Thank you for contacting us. We are unable to call this guest because the phone number provided is missing a digit. We will email this guest directly and once we hear back, we will be happy to address this issue.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY ORDER NEVER ARRIVED. I DID NOT GET A TEXT MESSAGE FROM THE DRIVER OR THE PHONE. I CAN ONLY LEAVE A VOICE MESSAGE. NO ONE ANSWERED THE CALL. THANK YOU VERY MUCH. HAVE A NICE NIGHT.Business Response
Date: 03/28/2025
omplaint ID#: ********
Thank you for contacting us. This guest has contacted us, and we have addressed the issue directly with her.
Please let us know if you have any questions.
Thank you
Maryam
Jack in the Box
Customer Answer
Date: 03/28/2025
I ALREADY RESPONDED TO THE ***** AND SHE DOESN'T ANSWER. I DON'T KNOW WHAT WILL HAPPEN.Business Response
Date: 03/31/2025
complaint ID#: ********
We have already refunded this order and emailed a confirmation to this guest.
Jack in the Box considers this matter closed.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order did not arrive and driver would not pick up my call. Called the store and the person i spoke to couldnt understand me at all this is my order ***************** i placed from jack in the box located *********************************** i am requesting a refundBusiness Response
Date: 03/27/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order back to the customer's account. Customes are welcome to contact **** ion the Box Guest **************** @ ************ Tuesday to Fridays from 8-4 PT.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****. 3/24/25 I made a $17.30 purchase around 12 pm on the app for pick up. When I arrived to the jack in the box on ************* and *******, I quickly realized it was the wrong location. I went in the drive thru and was told I have to call the store when I actually placed the order and they will refund me. And I was told ** have to place a new order at the correct store. I called the store I placed it at. On *************** and was hung up on. I called again someone said we dont deal with that and hung up. So I had to place another order and the correct location. I ended up having to pay another $27. Which is way higher than the other store. I tried to reach out to customer service but I am not getting anything but a generated message. All I want is my refund. I have a picture of my new receipt and the order on the appBusiness Response
Date: 03/27/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order back to this guest's account. We noticed guest has 3 orders in march and all were at the same location. Regardless as courtesy we refunded the order.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my dissatisfaction with the service I received at your restaurant. On my recent visit, I placed a call-in order for jack in the box located at ************************************************** Tx. only to find that it had been given to another customer when I arrived for pickup. This was frustrating The next day, I contacted a manager regarding this issue. Instead of receiving assistance or an apology, I was met with hostility and disrespect. The manager not only refused to acknowledge the mistake but also cussed me out when I sought a resolution. To add insult to injury,Business Response
Date: 03/21/2025
complaint ID#: ********
Thank you for contacting us. This guest contacted us back in 02/22 and requested a refund. A full refund was offered and also we sent an apology letter and certificate for their next meal at any Jack in the Box.
Jack in the Box considers this matter closed.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I noticed last night the app is changing your subtotal and then it is charging you tax on the new subtotal when I tried to call corporate they told me I had to complain to the app but I can't call anyone so I sent an email to them but I believe I can't be the only one who is experiencing this so I would like for you to look into it as well because it up charged me a dollar fifty for a kids meal and that was like a 25% increase from what my total should have been with no explanation about why it changed no extra fees or anything should have been added as I was picking the order up from the drive thru and all I ordered should have been less than 6 after tax turned into almost 8 dollars for a kids meal.Business Response
Date: 03/19/2025
complaint ID#: ********
Thank you for contacting us. We need additional information to address this issue. We have called and left a VM Msg and provided our call back number.
Once we hear back from this guest, we will be happy to address the issues.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Didnt get my order tried calling them and no one answered called the driver no answer my order number is ***************** placed from jack in box app there address is *********************************** I am requesting a redundBusiness Response
Date: 03/19/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to this guest's account.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello. I visited Jack in the box today, 3/13/2025. While waiting in the drive-thru an employee was working on the drive-thru menu. I tried to order through the intercom but nobody answered. So, I proceed to the drive-thru window and explained to the employee that I tried to order, but no one answered. The employee told me that I needed to go back around to the drive-thru and reorder or come inside the store. I asked if I can talk to the manager and she told me that "she was the manager." I parked and went inside the store. The same manager who was at the drive-thru window, was now at the register taking orders. The name on her tag said ******. She made me wait a few minutes before taking my order. I felt like this was intentional. I placed my order for two caramel. She left the register to make the coffees. I tried the ice-coffee, and it didn't taste like caramel ice coffee, but like milk and water. The fries were hard and overcooked. I asked for a refund. ******, the store manager, asked me "What's wrong with the order?" "refund...hmmm." "Why do you want a refund?" I told her "that I did not like the service or the drinks." She then told me that "If I didn't like the service that I could go to another location." She took my receipt and gave it back and told me "you can go now or go somewhere else." I was so shocked! This store manager was so rude, unprofessional and disrespectful. I asked her, "how would I receive my refund, if I didn't enter my debit card?" She said "wait a few days, that's all I can tell you." I started taking the new customer order in line. Like I said, that was my neighborhood Jack in the box and I have never, never, had a problem with any of the employees or store mangers before her. This has left a very negative impact for me and I do not plan on going to this location again. Receipt attached. Thank you for time and consideration to this matter. Have a great day!Business Response
Date: 03/14/2025
complaint ID#: ********
Thank you for contacting us. We apologize for the experience and thank you for contacting us. We will contact this guest directly to address this issue.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
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