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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We ordered food on the mobile app and when placing the order an error popped up saying a promo could not be added. Immediately my card was charged and there was no confirmation email/text or order history within the app. My money was stolen and my family didnt have dinner. Attempting to call the store results in an automatic sent to voicemail only for the voicemail box to be FULL. There is no way to contact the store to see if an order was placed or talk to a real person with the business to issue immediate refunds or fix in app problems.
Business response
09/11/2024
complaint ID#: ********
Thank you for contacting us. We were unable to find a mobile App order with the information Rose provided. I have called and left a Msg with my contact information and sent an email with this information to **** also.
Once we are contacted, we will be happy to address this issue.
Thank You
Guest Relations
Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on Sept 9th 2024 at 12:45 AM. My cousin and I went to Jack in the Box located at ********************************************* we were in a red truck with a silver tool box in the bed of truck against the back window with black metal rack. I ordered Loaded tiny tacos $5.00 & mini churros $3.39 sub total $8.39 + Tax $0.78 = $9.17 for my order. I only Had a $50.00 bill on me I handed my cousin the money he handed it to the drive thru employee. when he returned with the food and change he handed the change folded up to my cousin my cousin intern handed it to me I grabbed the change and put in in my bra thinking the receipt would be in the bag (IT WAS NOT) also thinking that it was the correct change that should of been $40.83. Once I got home I was getting ready for bed and out fell the change that is when I noticed I was given one $10.00 bill and $0.83 cents. This is the 2nd time this has happened at this location the first time my order was $19.04. I should have received $80.96 in change in return what I did receive was $20.90 that day it just so happened I went to put my money in my purse that was in the passenger seat. I turned to ask the drive thru lady a question and the change fell on my seat instead of in side my purse. when I looked to pick up the change I seen that I was only given $20.90 and I told the employee right there. She did fix & acknowledged that she gave me less money due to having messed up earlier and didn't know how to replace the money in the register she expressed remorse so I let it go she did give me my right change after. What happened today is now making me feel this is happening more and more. I want my money back and I will not be going back to Jack in the box I will take my business else were. this is not morally right no matter how you try to see it.Business response
09/09/2024
complaint ID#: ********
Thank you for contacting us. We need more information, and we need to speak to this guest directly. We have emailed guest with our contact information and have requested a call back. Once we hear back, we will address this.
Thank You
Guest Relations
Initial Complaint
09/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a prime menu item the butter smashed ********************* through the drive-thru. When I got home I discovered I received the smallest cheap cheeseburger. I tried contacting them via their complaint email and also to their general customer service email. They have not responded. So I desire to file this complaint with the BBB,Business response
09/09/2024
complaint ID#: ********
Thank you for contacting us. We were not previously made aware of this guest or the issue and could not locate any correspondence. We have emailed this guest and have requested a call back at their convenience. Once we hear back from ******, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
09/07/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
**************************************************************************************************** ************** Order # ***************** 09/06/2024 8:52 pm My order was never left at the agreed location Because if there are no delivery people they continue taking orders at night ORDER NOT DELIVEREDBusiness response
09/10/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund for ******** on 0909/2024.
If you have any questions, please do not hesitate to contact us.
Thank You
****************
Jack in the Box
Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My order was canceled by ******** and I havent received my refund from this order number ***************** and I want my money back in the amount of $15.05 I dont want a gift card I dont want to use the app anymore because the order will take longer and Im hungry and upset . Please give my money backBusiness response
09/09/2024
complaint ID#: ********
Thank you for contacting us. This order was refunded on 09/07/2024 and an email confirmation was sent out to *************************.
Please let us know if there is anything else we can do.
Thank You
Guest Relations
Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******************
Initial Complaint
08/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order at the Jack in the Box on *****************************. It was placed for carry out at roughly 1:30 (their closing time is at 2:00 AM). My wife went to pick it up and even though it was ***** minutes before their closing time, they refused her saying they "already shut off everything" and that they can't give me a refund and to complain to their manager tomorrow instead. Why would you guys even accept the order if the store won't honor it? And why have a closing time of 2 AM if your stores actually shut down 20 minutes before? Completely unprofessionalBusiness response
09/03/2024
complaint ID#: ********
Thank you for contacting us. There is no information about the order. With email address, phone number and name that was provided, we were unable to find any order.
We will need the guest to contact us directly so we can further investigate this. We will email Essam with email address he provided and will provide our email and phone number to for Essam to contact us. Once we hear back from him, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered for my children to eat. I go to work trusting you and I go out on my break and my children tell ME that they never received the order. Terrible service. I call the restaurant and I can't speak to anyone, just leave a message. I want my money to send from Burger King. My children haven't asked to sleep because they haven't eaten. THEY LEFT MY CHILDREN WITHOUT EATING AND THEY CANNOT SLEEP AND TOMORROW THEY HAVE TO GO TO SCHOOL AND I AM AT WORK. IF YOU CANNOT DELIVER, DO NOT ACCEPT THE ORDERSBusiness response
08/27/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to ***************************** account and have emailed a confirmation to her also.
Please let us know if you have any questions or concerns.
Thank You
Guest Relations
Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Just yesterday me and my boyfriend tried placing a mobile order on the Jack in the Box app but the first time we tried pressing the place order it didnt allow us, so we pressed it again and the second time it did work. When we pull up to through the drive through to pick up our order the worker asked us if we had intended to place two of the same orders. We didnt know what she was talking about so I double checked and even went to my email and found out that they charged us the first time we tried placing the order, I explained to the worker that the other order was a mistake and a manager told us the only way we could refund was through the app because it was a mobile order. We only got one of the orders so we were hoping to get a refund for the other order we got charged for. We already tried sending a refund request but nobody has gotten back to us. We got charged an extra 25 dollars for an order we didnt intend to place and for an order we didnt even receive!Business response
08/28/2024
complaint ID#: ********
Thank you for contacting us. We provided a full refund for *******'s order on 08/22/2024 and emailed a confirmation to her also.
Please let us know if there is any questions or concern.
****************
Jack in the Box
Initial Complaint
08/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
So I ordered some a 10 piece chicken nuggets and one of the chicken nuggets had a feather ????Business response
08/19/2024
complaint ID#: ********
Thank you for contacting us. We apologize for the visit that you had and will investigate this matter. We need some information to do that.
We will contact this guest directly to get this information. Once we have all the information necessary, we will be happy to address the issue.
If you have any questions, please do not hesitate to contact us.
Thank You
****************
Jack in the Box
Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello,My vehicle was towed by star towing as a jack in the box employee called and made the initial tow request for an unauthorized vehicle notated on the paperwork from 10:26 am to 11:26am however I pulled into a parking space after a white ****** corolla pulled out. I was parked for all of four mins including the time it took for star towing to hook up my vehicle and driveaway. The documents state I was a non customer walking across the street however I was not even given the chance to be a customer as I came back to no car and food was the last thing I was concerned with. Jack in the box authorized the wrong vehicle to be towed which ***** with star towing disclosed as the initial intake requires the year make and model, although she could not provide the info Id imagine does not coincide with my vehicle year make and model as only the color was the same. In addition star towing falsified the time the vehicle was parked unauthorized and jack in the box is not wanting to provide any info to corporate and reaching anyone on the numbers found online is impossible. Id like to remedy the issue by having either party reimburse the towing fee paid. I have attached all towing documents in addition to a screenshot of when my mobile order was placed for the coffee shop across the street as well as my current employers timesheet reflecting the time I clocked out for my lunch the day of. Kindly, *******************************Business response
08/21/2024
complaint ID#: ********
Thank you for contacting us. We were aware of ******'s issue and have already forwarded her report to the Franchisee for further review and follow up with her.
The attached documentations is not a receipt from Jack in the Box visit and I am not sure what it is for.
Thank you
****************
Jack in the Box
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Get a QuoteCustomer Complaints Summary
517 total complaints in the last 3 years.
221 complaints closed in the last 12 months.