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Complaint Details
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Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/2/24 we placed a mobile order for pickup at the local Jack in the Box (*******, **). When we arrived at the window, they told us to park in the front and they would bring it out (as the inside was closed at that point). We waited outside for over 30 minutes, all the while every single employee saw us, the individual that told us to wait was too busy playing on his phone to answer my several attempts at knocking on the door to get their attention. FINALLY when we did get ahold of them, they handed us the order which had been sitting out all this time, being served cold food (which I told them, and nothing was done) and missing items. Which thanks to the cold and under cooked delight we were all ill the next day.I filed a complaint online on both 3/2 and 3/7. Both times no one ever contacted us back, but we certainly got the auto response for each one asking if we were contacted then thanking us.I would think Jack in the Box would have improved after leaving *******, and ******** for so long, but clearly their goal is still to get as many people ill as possible.Obviously no one is ever going to call us back regarding the visit, as I assume management (if anyone even actually manages that store of exceptionally lazy people) could care less. So at this point we simply would request a refund, as we plan on never returning to Jack in the Box again.A copy of the e-mail receipt has been attached to this complaint.
Business response
04/10/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to this guest's account. ***** is the person that filed a report, but order is under someone else. We were able to refund order # 25079446408478720 under *********************. This is the order # that was provide by this guest.
We have Emailed a confirmation to this guest also.
If you have any questions or concerns, please do not hesitate to contact us.
Thank You
****************
Jack in the Box
Initial Complaint
03/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have tried visiting this location multiple times during different hours and weeks. Not once have I gotten helped or gotten an order. 2 times I drove up and no answer through the drive thru, drive after 10 min and they are sitting around and got told ****** we only do door dash. Next time I tried systems were down. Next time I went same thing door ****. Its like they dont work but you have all these people just sitting around. this location is already on a bad side of town with a bad reputation it just makes it seem like drug front store like Sonic was. We reach out and the district manager just says this is being addressed we hired more adults this has been going on forever and nothing is being doneBusiness response
04/08/2024
complaint ID#: ********
Thank you for contacting us. we were not aware of this guest issue. We have reached to **************** by email and requested a call back to the Corp office. Once we hear back from the this guest, we will be happy to see if we can address the issue.
Thank You
Guest Relations
Initial Complaint
03/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
**************************************************************************** ************** Order # ***************** Customer Name:********************************* Customer Email:******************************************** Customer Contact Number:*********** ORDER NOT RECEIVED A VEHICLE PARKED NEAR MY MAILBOX BUT NO ONE NEVER CAME OUT TO KNOCK HIS DOOR AND AFTER 1 MINUTE IT LEFT AND NO ONE ELSE STOOD IN FRONT OF MY HOUSE IN THE NEXT ********************************************************************************* IT WAS A VISIT FROM THE NEIGHBOR BUT THEY DIDN'T DELIVER ANYTHING TO ME ??AND THE ***** NUMBER THEY NEVER ANSWER **************Business response
04/08/2024
complaint ID#: ********
Hello,
Thank you for contacting us. We have provided a full refund back to ********************************* card on 04/01/2024 and an email confirmation was sent out to her as well.
If you have any questions, please do not hesitated to contact us.
Thank you
****************
Guest Relations
Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/20 at 7:00am, I visited this Jack in the Box. I ordered my food in the drive thru and was promptly given the food. The issue was the cashier kept my card and did not return it before giving me all my food. When I received my food, I thanked him and drove away. No one tried to stop me and thus my credit card was left at the drive thru. I had to go back to the store and get my credit card which could have been compromised during that time. I realize that I did drive off but the employee should always give the card back first.I contacted Jack in the box about this issue and no one decided it was important enough to ************ that I have your attention, maybe you can finally respond to this issue. I had to get a new credit card because in the time it was out of my possession, how do I know if employees wrote the information down or took photos. The time and effort to return to the Jack in the Box and get a new card was avoidable and worse yet, Jack in the Box doesn't even want to address the problem.Business response
03/28/2024
complaint ID#: ********
Thank you for contacting us. We have reached out to **** and have emailed him with our contact information. We have offered a certificate as courtesy to invite him back to any Jack in the Box locations and will be following up with management at this location.
Once *************************, contact us back, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
03/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an online order my order was all wrong nothing in the bag was mine i called they told me to go down there but i dont have my car working to pick up i asked for a refund and they said they couldnt find my order ***************** i ordered from 2330 ************* ******* ** *****Business response
03/26/2024
complaint ID#: ********
Thank you for contacting us. We reached out to this guest by email and have asked for more information in regard to her refund request. Once we hear back from the guest, we would be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Thursday March 21st 2024 as a disabled Navy Veteran, my care taker ******************* escorted myself and our 2 dogs to get a sandwich at Jack in the box. The previous night March 20th 2024 our family ordered to go food at Jack in the box in ******* **********. We had been moving from ******** ****** one of our homes and bough a home in ******* **********. Jack in the box in ****************** is walking distance so we had to get food for medical reasons as we were needing to regulate our diabetes and other medical conditions as we are home owners and disabled military veterans . In this evening of the 21st March 2024 approximately at 10:pm after a long day of moving and unloading into our new home in ******* **********. Both myself *************************** and my care taker ********************* and 2 dogs went to Eat at Jack in the box. My care taker ********************* went inside while I tended to our 2 dogs on leashes politely outside . The cashier was immediately rude to my care taker ********************* and refused to sell us just a the ultimate sandwich. Just the sandwich and not the combo. The cashier refused to sell the A la Carte sandwich and refused our money to buy the A la Carte ultimate sandwich. The cashier and manager refused to sell the sandwich to us as we needed to eat food for medical necessity. Told us to leave the property and she was calling to police to have ** removed . Jack in the box ****************** refused service to paying customers that are protected under the Americans with disabilities Act and disabled ******** military veterans and had not basis initially to refuse service to our family of 3 and 2 dogs where repeat paying customers and patrons the current ******* *********** Jack in the box location. Something needs to be done to retrain ******* ********** Jack in the box employees to learn the law of Americans with disability Act and disabled veterans act and not refuse service to repeat paying customers . This simply in very wrong and we want a resolution and an apology .Business response
03/22/2024
complaint ID#: ********
Thank you for contacting us. We reached out to ****************** by phone. We will be reporting this to the district manager for this location and we will be happy to address this issue.
If you have any questions, please contact us.
Thank You
Maryam
Jack in the Box
Initial Complaint
03/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order through the jack in the box app for delivery at 12:20pm, i never recieved my order, the estimated delivery time is stuck at 5 minutes and the doordash contact info for the driver is not avaliable meaning the driver is no longer doing the order.Business response
03/20/2024
complaint ID#: ********
Thank you for contacting us. we have provided a full refund back to this guest's account.
Please let us know if you have any questions.
Thank You
Maryam
Jack in the Box
Initial Complaint
03/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
**************************************************************************** ************** Order # ***************** 2 x 6pc Cinnamon Sugar Churro Flavor French Toast Sticks(2 x $4.99)=$9.98 2 x French Fries1 x Medium (2 x $3.29)=$6.58 2 x Double Jack(2 x $7.69)=$15.38 ORDER NOT DELIVERED I did not receive my order and doordash did not help me nor did jack in the box respond to meBusiness response
03/28/2024
complaint ID#: ********
Thank you for contacting us. This order was refunded on 03/20/24 to ********************** account. We suggest ********************** check her bank if she is unable to see the credit.
Thank You
****************
Jack in the Box
Customer response
03/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
03/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
**************************************************************************** ************** Order # ***************** Customer Name:********************************* Customer Email:************************************************ Customer Contact Number:********** ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 6:37 PM, TODAY (SUNDAY, 3/17/2024)MY ORDER WAS NOT DELIVEREDBusiness response
03/19/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund and there was a email confirmation to ********************************* also.
Thank you!
Maryam
Jack in the Boz
Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
03/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bad customer service, stalling because they were about to closeBusiness response
03/18/2024
complaint ID#: ********
Thank you for contacting us. We do not any information about the location address or what happened. We will email this guest to contact us directly.
Once we are contacted by the guest. We will be happy to address any issues.
Thank you!
Maryam
Jack in the Box
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Get a QuoteCustomer Complaints Summary
431 total complaints in the last 3 years.
157 complaints closed in the last 12 months.