Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 603 total complaints in the last 3 years.
- 288 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order never arrived. I tried to ask for help by phone. They never responded. I tried to ask for help through ******** and an agent never connected. I never received a text message from ******** or the shopper.I already asked for help on your page too but I only got an automated email.
Business Response
Date: 04/25/2025
Hello, Guest reached out to us directly on April 14th and we processed a refund for the guest on April 15th. Jack in the Box considers this matter closed.
Thank you,
*******
Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in this past Sunday morning. They did not have any coffee. On a Sunday morning! And then this afternoon, the had a list of items printed on white copy paper and it was stickered on all the store windows. One of the items was French fries that they did not have! What the! I'm going to *** to get burgers and fries but they did not have it! This the jack in the box #**** on ************************Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered two complimentary combo certificates for a future visit. We are waiting to hear back from the guest.Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the mobile app to the wrong JIB by mistake. I decided it wasn't a problem, I would contact the *** I ordered from and have them cancel my order and I would reorder at the one I thought I was ordering from instead. I placed my order at 3:33pm and immediately contacted the *** I wrongly ordered from and it is 4:42pm now and they have yet to pick up the phone. It says right on the receipt to contact them if there is a problem with the order, but they will not pick up the phone, it is ridiculous. Meanwhile, I am out $18 and ended up with no food because I used my funds to place the original order and was not refunded, and zero support from any of the *** employees at the store I wanted to order from in the first place. And, to top it off, I used an offer (2 Spicy Chicken Sandwiches for $10) and now I lost the ability to use that offer due to this issue. This is unacceptable, I want my refund ASAP.Business Response
Date: 04/25/2025
Hello, Guest contacted us directly on April 11, 25 and we processed a refund to her account. ********************** considers this matter closed.
Thank you!
*******
Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and ********************** has resolved my request on April 11, 2025. I consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fries were HEAVILY salted. I knew it was intentional when the burger had even MORE salt. The soda didn't have enough syrup. The shake had too much. Nothing is edible. At all. I am almost right around the corner. Please have the manager come by to confirm. I want my money back and an apology. I'm disabled and I'm not spending even more money to go back and let the manager see.Consider paying your workers a living wage so maybe they'll care about doing a decent job. You know, enough money to live on and not lay awake in a sweat at night worried about making the bills. ***** corner of ***************** and Chippewa Tuesday, April 8, *****pm CST. Under $30Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered them 3 combo meals for a future visit. We are waiting to hear back from the guest. Thank you!
Hello ****,
My name is *******; I am a member of the Jack in the Box Guest Relations support team. I would personally like to thank you for providing your feedback on our corporate website. Jack in the Box has very high guest service and food quality standards and it is important for us to hear when these standards are not being met. I am sorry for the poor experience you had and I will personally follow up with the appropriate management to ensure this is addressed. In the meantime, I will be happy to send you 3 complimentary combo certificates which you can use at any of our participating locations. If this is acceptable, please reply to this email with your mailing address. If you have any concerns or questions in the future, please do not hesitate to contact Guest Relations at ********************************************.
Thank you,
*******
Jack in the Box Guest RelationsInitial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm writingto complain about 2 of your stores in **********. I find it very troubling when I pull into your restaurant for a sourdough sandwich and neither restaurant is open at 6:45 when they state on the door and internet site that they openat 6AM. About 2 weeks ago I drove to the restaurant at ************************************* and tried to order and the individual told me that they just opened and that she was waiting on her crew. This was at 6:41 am and supposedlythey should be open at 6am. Here I am about 2 weeks later andit's 6:50 and your restaurant at **************************************************************************************** is still not serving or taking orders in the drive thru and the doors are locked so I can'tgo in and order.Please note that this is not the first time that the ***************** restaurant wasnot available well after 6am.I usually don't complain as you see this is at least 3 times that your restaurants that are supposed to be open at 6am are still not open or taking orders. You are the only restaurant that servessourdough burgers and sandwiches in this area and my disappointmentis very dissatisfying when I drive out of my way to visit your establishmentand there's no service.Please have them do better...........Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered him certificates for a future visit. We are waiting to hear back from the guest.
Hello *****,
My name is *******; I am a member of the Jack in the Box Guest Relations support team. I would personally like to thank you for providing your feedback to the BBB. Jack in the Box has very high guest service standards and it is important for us to hear when these standards are not being met. I am sorry for the poor experience you had and I will personally follow up with the appropriate management to ensure this is addressed. In the meantime, I will be happy to send you 2 complimentary combo certificates which you can use at any of our participating locations. If this is acceptable, please reply to this email with your mailing address. If you have any concerns or questions in the future, please do not hesitate to contact Guest Relations at ********************************************.
Thank you,
Celeste
Jack in the Box Guest RelationsCustomer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *************************
*******, ***** 77523
*********************************
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY ORDER WAS CANCELED PAST THE DELIVERY TIME AND THEY STILL CHARGED ME. I WANT MY MONEY BACK AND COMPENSATION FOR LEAVING ME WITHOUT EATING.********************************************************************************************* ************** Order # ***************** Customer Name:***** ******* Customer Email:******************************************************************* Customer Contact Number:*********** Payment Method: Credit ********* x-4914. Amount: $51.11 ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 7:08 PM, TODAY (TUESDAY, 4/1/2025)Business Response
Date: 04/02/2025
complaint ID#: ********
Thank you for contacting us. Guest contacted us yesterday and we have provided a full refund back to the guest account.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jack in the Box HQ is closed today. This morning, 3.31.25, I decided to go to Jack In The Box to get breakfast instead of making it because it is my day off. I ordered two orders of the 3-piece french toast sticks off the value menu for $2.99 per order, but when it rang up as $3.49 per order, the cost on the breakfast menu side I later saw, the employee told me the menu board was wrong. When I asked her to adjust the price to the one on the value menu, she said she could not because it was in the computer that way. I told her that what she was doing was against the law, charging more than the price shown on the menu, to which she said again that she couldn't do anything because that was the price in the computer. I took a screenshot of the menu board, as she said someone was going to come out there right now and change it. I told her that it didn't matter that she is breaking the law under the *** and that they need to honor the price listed on the board. She said she knew the board numbers were incorrect but she would still not be able to do anything. I changed my order to the banana french toast sticks special. When I got the order, she had put syrplup in the bag but not the chocolate dipping suace. When I asked her for the dip, she went and got out syrup that you would use in your shakes and squeezed it into one little cup, didn't even put the lid on correctly, and handed it to me. I asked her to fix the lid and to give me two in total because I ordered six pieces, to which she did, however that is again false advertising because the little chocolate sauce on the menu for the banana sticks show the little peel and tear chocolate dip, not liquidy syrup in a to-go container. Had I known that I was going to get liquid syrup used for your shakes I would have not gotten this at all. A side note, the woman who helped me was not ******* P as it states on the receipt. She had dark-hair and a spanish accent. There were only two ladies at the counter, no men.Business Response
Date: 03/31/2025
complaint ID#: ********
Thank you for contacting us. We are unable to call this guest because the phone number provided is missing a digit. We will email this guest directly and once we hear back, we will be happy to address this issue.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY ORDER NEVER ARRIVED. I DID NOT GET A TEXT MESSAGE FROM THE DRIVER OR THE PHONE. I CAN ONLY LEAVE A VOICE MESSAGE. NO ONE ANSWERED THE CALL. THANK YOU VERY MUCH. HAVE A NICE NIGHT.Business Response
Date: 03/28/2025
omplaint ID#: ********
Thank you for contacting us. This guest has contacted us, and we have addressed the issue directly with her.
Please let us know if you have any questions.
Thank you
Maryam
Jack in the Box
Customer Answer
Date: 03/28/2025
I ALREADY RESPONDED TO THE ***** AND SHE DOESN'T ANSWER. I DON'T KNOW WHAT WILL HAPPEN.Business Response
Date: 03/31/2025
complaint ID#: ********
We have already refunded this order and emailed a confirmation to this guest.
Jack in the Box considers this matter closed.
Thank you
Maryam
Jack in the Box
Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order did not arrive and driver would not pick up my call. Called the store and the person i spoke to couldnt understand me at all this is my order ***************** i placed from jack in the box located *********************************** i am requesting a refundBusiness Response
Date: 03/27/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order back to the customer's account. Customes are welcome to contact **** ion the Box Guest **************** @ ************ Tuesday to Fridays from 8-4 PT.
Thank you
****** *.
Jack in the Box
Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****. 3/24/25 I made a $17.30 purchase around 12 pm on the app for pick up. When I arrived to the jack in the box on ************* and *******, I quickly realized it was the wrong location. I went in the drive thru and was told I have to call the store when I actually placed the order and they will refund me. And I was told ** have to place a new order at the correct store. I called the store I placed it at. On *************** and was hung up on. I called again someone said we dont deal with that and hung up. So I had to place another order and the correct location. I ended up having to pay another $27. Which is way higher than the other store. I tried to reach out to customer service but I am not getting anything but a generated message. All I want is my refund. I have a picture of my new receipt and the order on the appBusiness Response
Date: 03/27/2025
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order back to this guest's account. We noticed guest has 3 orders in march and all were at the same location. Regardless as courtesy we refunded the order.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
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