Complaints

This profile includes complaints for MG Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MG Properties

  10505 Sorrento Valley Rd Ste 300 San Diego, CA 92121-1619

  
• 

  MG Properties

  11300 Sorrento Valley Rd Ste 220 San Diego, CA 92121-1330

  
• 

  Caviata at Kiley Ranch

  950 Henry Orr Pkwy Apt 2302 Sparks, NV 89436-4036

• 

  Somerfield At Lakeside

  9444 Harbour Point Dr Elk Grove, CA 95758-3714

• 

  Waterstone Apartments

  1951 W Middlefield Dr Tracy, CA 95377-8364

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a 1 bedroom apartment from ****************** Apartments from Feb 2021 - Feb 2023. I asked for a move-out inspection when I put in my 30-day move-out notice on 1/13/23 and they sent someone from maintenance a few days later. He said everything looked fine to him including the carpet in the bedroom, but even if I hired someone professional to clean it, the leasing office would most likely not "acknowledge" this and hire their own professional cleaner and forward the cost to me. I told him I would refuse to pay it as that should be normal wear and tear. He then left without giving me an itemized statement of repairs needing to be done before moving out so I could avoid having to pay for them later. My last day was 2/12/23, and on 3/1/23 the resident portal showed I have an Apartment Cleaning cost for $209, a carpet clean cost for $107, and a Move-out Paint cost for $420, totaling $736 for move-out cleaning costs. I emailed leasing for receipts/invoices and eventually they sent an invoice from ****** ************************ which simply mirrored the charges in the resident portal. ******************* from leasing said, "Here is the move out packet which you should of received. I would also like to notate that you should have been made aware of the charges during the move out inspection. Heres the language from the lease: After receipt of either partys notice of intent to terminate this Lease Agreement, we will notify you of your option to request an initial inspection of the Premises. Upon your request, we will, not more than two weeks prior to the end of the Lease term, conduct an initial inspection of the Premises, provide you with an itemized statement specifying the repairs or cleaning proposed to be the basis of any potential deduction from the Total Deposits, and allow you an opportunity to remedy the identified deficiencies.

  

  Business Response

  Date: 04/18/2023

  Good afternoon, Thank you for reaching out to allow us the opportunity to review and address your concerns. I do apologize for the delay but can assure you that we are taking all necessary steps to insure accuracy and see how we can best assist you. A representative from our ************************ has completed this review and will reach out to you directly to discuss the options from here. Again, we appreciate your patience and will be in touch soon to discuss.

  Thank you,

  Customer Answer

  Date: 04/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property management turns off the water to the apartments every wednesday for repairs... this has been going on for over 12 months and we have been getting letters and emails about water being taken away from us. No warm water for children, adults or elderly! We pay for the water but they deny access and we are left locked away with no ability to shower, cook or use the restroom. This is against our human rights of a clean enviroment. TERRIBLE! and yes, we contact local news and the police department.

  

  Business Response

  Date: 03/03/2023

  To whom it may concern,

   

  Per the address provided this resident resides at Andante Apartments which was sold as of December 2021 and is no longer manager by Security Properties Residential. We request that this complaint be directed to the correct PMC and that SPR is no longer affiliated with this communities profile. 

   

   

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out regarding your concerns with consistent water on the property and allowing us the opportunity to provide you with some clarification.
  Though more often that we would like, the water has not been shut off every Wednesday. We have been working on a project to install shut off valves to each building on the community to be able to shut down individual buildings when dealing with water issues. The project started in August 2022 and has been extended several times due to worker shortages with the contractors as well as unforeseen issues while installing the new valves. The contractors completed the job but failed to attach the required water spigots. We then scheduled the water to individual buildings to be shut for approximately 15 minutes per building and took 2 weeks to complete all buildings. In addition to the scheduled repairs mentioned, we had a main pipe break two weeks ago which required us to shut down the water for the entire property. Each time the water was scheduled to be off, an eblast notification went out to all residents in advance. It has unfortunately taken much longer than we anticipated but, we have kept the residents informed and the water shut offs have only during business hours unless it was an emergency.  The job is now complete, and we sincerely appreciate your patience and understanding during this time. Thank you.
  

  Please note: We do not show anyone by the name of ********************* listed as an approved resident at Andante.
  

  Thank you,
  

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on Dec 14 2022 after multiple e-mails I came into the office to discuss my grievances about the lack of communication regarding my rental increase and the rental increase itself, which per my research appears to be an illegal rent increase. of over ****. The lease I signed when I moved in stated my rent would not be increased more than 10%. Moreover, I do feel that is coercive to try and get me to commit to a 17-month lease or have me pay $3400, which were the only options presented to me at the time. During the conversation with *********************** yesterday, the options of a new lease were discussed, ************************* was called to discuss updating my ledger and I requested that the cooperate manager (or regional manager) be looped in about my case. I did not feel comfortable signing a new lease until my full grievances were discussed with cooperating managers. As of Feb 8th, I have not heard anything and been told repeatedly "there is nothing I can do".I have been paying my rent that I agreed upon plus a 10% increase in good faith, but now I'm being told I have to pay more.It is impossible to talk to anyone from the corporate office at this point. The coercive nature in which they are trying to get me to sign a 17-month lease or move out I feel is illegal and needs to be addressed. I know for a face there are more affordable options.They also briefly took EVERYTHING out of my garage that is apart of my lease and it took weeks for me to get it back. I find that to be retaliatory and harassment or the team.

  

  Business Response

  Date: 02/27/2023

  Good morning, Thank you for reaching out to allow us the opportunity to review and address your concerns. We have researched the details regarding your lease renewal and see that it was not signed/renewed by the date required. Unfortunately, as a result, your account rolled over to a Month to Month agreement at the additional Month to Month rate as stated in the renewal letter you received. We have received approval to back date the renewal agreement and allow you to renew at the original proposed rate and therefore avoid the Month to Month rate. The Community Manager, ******* has reached out to you to discuss this offer. This exception is available to you for a very limited time. Please be sure to respond to ******* and sign today. Thank you.

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident at ********************************* in *********, **. My complaint is in regard to the leasing office. I have been a resident here for 3, almost 4 years and for the last two years there has been inconsistent service from the office staff. In addition to no one answering the phones, when I physically go in to the leasing office, the community manager is never there and the office has been closed many times during the hours of operation. I have sent in multiple emails that go unresponded to and there is a the customer service is non existent. While the leasing consultants have been helpful when I am able to reach them, the community managers who I need to address more escalated issues are not.Currently there is an organization providing rental relief as a result of the pandemic who sent an email to the community manager to complete the landlord portion so the funds can be disbursed. There is a deadline of 2/8/23. I sent an email to ****** and ****************** stating as such and asked them to respond or let me know who needs to complete the document and have not heard back. As there is no consistent community manager, I do not know who the original email went to. It is imperative that someone contact me and also complete the portion by the deadline so that my application is not delayed or denied.

  

  Business Response

  Date: 02/21/2023

  Good afternoon, Thank you for reaching out regarding your Sera application deadline and concerns. We have spoken with the Sera Representative and requested their assistance with access. It is my understanding that this process is now complete.

  If this is not the case or additional assistance is needed, please contact me directly. I am happy to help!

  Warmest Regards,

  **********************

  Customer Care

  *************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My names ******* and Im in apt 211 I have an issue at my apartment complex and i been asking for help to fix the issue but i been getting ran around circles and was wondering if you can help me when it started to storm i notice are windows were leaking water and when i checked the window seal it had water and mold and i cant live in a apartment that has mold because i have a two month old baby whos immune system isnt strong enough so i talked to management they agreed on transferring me to a two bedroom for the price im paying for my one bedroom they took a week to give me a new apartment but when they gave me the apartment it was upstairs and i cant have a apartment upstairs due to my brother being disabled and i asked for the one downstairs but they said itll take two weeks to renovate it so i said no problem i just Cleaned up the mold as much as possible and been waiting but it still comes back due to the water coming back in the window so when i message the Manager she didnt respond back for two days so i called the front i spoke to a different girl and she said itll be ready today Wednesday 1/25 so i called to see if we get our keys and different girl answered had no clue what i was talking about and management and maintenance are in a 3 day meeting so i couldnt talk to any of them and when she messages her manager they supposedly didnt tell me an exact date and now i have to wait till Monday and thats even longer for me and my daughter to live in mold when in reality they shouldve been helped me and got us out the mold cause Im not even sure if it has any toxins.

  

  Business Response

  Date: 02/03/2023

  Thank you for reaching out and allowing us the opportunity to research and resolve any misunderstandings.

  It is my understanding that you transferred to another apartment on 1/26 and therefore this issue has been resolved.

  If there is anything more we can do for you, please reach out to our ************************ directly at ************* 

  Thank yo

  Customer Answer

  Date: 02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
    I ended Up getting my issue resolved ******** the manager helped me once i had spoke with her which i highly Appreciate the help i got when i spoke to another manager ****** she stopped responding and never updated me but when i took it to ******** she got everything in order and got us a new apartment that day. My issue is resolved thank you 
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work from home which I let the management company in the office know that they let me know in December that they were not going to renew my lease so Im making plans to move out of the property. They want to send someone to come in to measure cabinets during the day, which I am working during the day. I expressed to them numerous times. I cannot have background noise while Im working. They left a ******************************************************************** to measure the cabinets I had to move out which on their form it says it has to be an agreed-upon repair, which I never agreed because I am moving out so theres no need to measure cabinets right now and I explain to them why cant you move Measure tenants when I move in less than a month and of course they didnt have a real response for that. Fast forward to today they send the people in to come measure the cabinets. My house is in chaos. Its so loud Im on a call while Im at work I cant hear my customer. My customer cant hear me and I explain to them this could not happen as all of my calls are recorded and of course my Director reached out to me regarding the call and now Im looking at an occurrence for my employer because of this.

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently charged us for carpet replacement. They gave us a fraudulent letter stating the carpet was pet damaged. This business has numerous complaints across social media from other tenants. They appear to have a recurrent problem with over-charging tenants at move out on their security deposit refunds.

  

  Business Response

  Date: 01/04/2023

  Good afternoon,

  Thank you for informing us of your concerns and allowing us the opportunity to research further in an attempt to resolve. A pet urine scan was conducted prior to you taking possession of the apartment and urine was not detected at that time. Another scan was conducted when you returned possession and unfortunately urine was in fact detected. We have not participated in fraudulent activity of any kind and simply charged you for the damage that was detected at move out. However,  I have to assume you had no idea the pet urine was there. You have been wonderful residents and took great care of the apartment and we appreciate that very much. We certainly don't want you to leave feeling as though you have not been treated fairly. With that said, we are in the process of removing the total cost for carpet replacement. An additional refund check will be processed and sent to you shortly.

  If you have questions or would like to discuss further, please feel free to contact me directly.

  Thank you

  **********************

  Customer Care

  *************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying for over a month to get Waterleaf apartments or MG properties to respond for a rental verification. They've failed to be responsive. I've called the office hundreds of times with no response and gone to their building over 6 times, nobody is at the leasing office. This is causing my family hardship because all rental applications want to verify rental history.

  

  Business Response

  Date: 11/28/2022

  Good afternoon, My apologies for the delayed response. We have had a difficult time reaching **************** to inquire further and assist. As a result, the rental verification was provided on 11/23/22 and **************** was copied on the email. If we can be of further assistance, please reach out to us directly. *************. Thank you.

• Initial Complaint

  Date:10/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** unit in our apartment needs to be repaired. We moved into the apartment on July 5th 2022 and immediately complained that the ** unit was blowing out warmer air than it should. The maintenance manager has been out several times from our complaints, and said there is nothing wrong with the **. We just have to turn the thermostat lower than 75 degrees to keep our apartment cool. We keep the thermostat at 75 constantly, and using a thermal temperature gauge the air blowing out if the vents is 64 plus degrees. That indicates that the Freon is low. When discussing this with the maintenance manager and showing him the actual temperature in our apartment, he said there was no issue. We need this fixed since our kids dont sleep well due to the warm temperature inside the apartment.

  

  Business Response

  Date: 11/04/2022

  Hello,

  Thank you for reaching out regarding your A/C concerns. Your Air Conditioner is scheduled to be replaced on 11/11/22. Once the new one is in place, any concerns of proper operation should be resolved.

  Thank you

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a unit filled with dead roaches broken appliances holes in the ceilings and stains in the carpets. The unit was not cleaned there was urine on the floor. I placed a no entry work order and the maintenance man entered my u it as well as my bedroom while Myself and my children were asleep in our underwear. Ive been in the unit since May I still have broken appliances and well as a huge hole on my patio where there has been bugs crawling out of with no resolution. No one ever followed up with me till I continued to press the issue for over 2 months. Finally when I spoke with someone. They offered $250 for being violated and not firing the individual who did this. Also me and my children underwear and bras that where in my wash room disappeared for almost a week and then the office advised they were able to retrieve my clothes almost a week later from them missing from my unit.

  

  Business Response

  Date: 12/12/2022

  This account was settled through her attorney, and we therefore view this as resolved.