Complaints

This profile includes complaints for MG Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MG Properties

  10505 Sorrento Valley Rd Ste 300 San Diego, CA 92121-1619

  
• 

  MG Properties

  15801 S 48th St Phoenix, AZ 85048-0807

  
• 

  The Village at Iron Blossom

  690 E Patriot Blvd Reno, NV 89511-1236

• 

  MG Properties

  800 Nichols Blvd Sparks, NV 89434-5303

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  Del Norte Place

  11720 San Pablo Ave El Cerrito, CA 94530-1779

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident of ****** for over 3 years. Over the last year since MG Properties has taken over the building, it has become increasingly difficult to live there due to the safety concerns in the building. My lease is up in 2 months at the end of September. In June I was physically attacked by an unhoused individual with a weapon outside of the residences in which the Security Guard that was present did little to nothing to protect me; I called the police and a report was filed. My neighbors have been ********** their unit, I have discussed this with the front desk staff and they have not done anything about it despite it not being something allowed. Recently, I caught a security guard sleeping at an entrance near the door during his shift as well, I let the assistant Manager ****** ******* know and she shrugged it off. The gates are rarely working which has resulted in unhoused individuals making their way through the building as well as there is no key necessary to get in from the parking floors. Due to the increasing amount of safety concerns and the impact it has made on my ability to go to work and be a part of society, a Doctor has requested I leave Park12 without penalty as I am in need of finding a safer place to live - documentation of the police report and the doctors note were both provided to Park12.Not only has ****** been delaying my request - claiming she was out of office, speaking with a different department, refusing to let me speak with the *** claiming she'd call me when she never did, she is forcing me to pay the early termination fee and fill out further forms. I am just requesting to leave without Penalty on 7/31 - and they won't even let me leave or give me the courtesy of calling me when they said they would.

  

  Business Response

  Date: 07/29/2025

  Hello and thank you for your inquiry. After further research, I have found the Community Manager, Assistant Manager and Risk team have been in regular contact with you and answered your questions. This matter was handled appropriately by the onsite staff and ** team and appears to be resolved.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lease renewal terms are being withheld from my resident portal. It is now 17 days before my lease ends and still no options on my portal. Just a letter renewal offer at an inflated rate but I couldnt even sign it even if I wanted to because no one has fixed my portal. I emailed ******* ***** at h16 apartments in ********** ca and all she says is she will look into it over and over with no resolution. She is intentionally stalling, stonewalling and retaliating. I also emailed corporate, *****************, HR, and the main corporate office etc and NO response. Its actually insane I have to do all of this to get someone to respond with a resolution. Ive never experienced this much negligence and abuse from a property manager.

  

  Business Response

  Date: 07/25/2025

  Hello and thank you for your inquiry. After further review, the Community Manager was able to clarify a glitch in the system that caused this error and get this matter resolved. 

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an issue with my former rental property, Pine at 6th. Upon moving out, the property management claimed there were damages and attempted to charge me $1,600. However, after requesting and reviewing the invoices, the total only added up to approximately $1,300 and they claimed to remove charges and actually kept them. This discrepancy was never explained.I then requested clear, dated images of the alleged damages to verify the charges, but the management failed to provide them. I also asked to schedule a call to discuss the matter, but they did not respond and instead continued to pressure me for immediate payment.When I challenged the charges, they stated they had credited some fees and reduced the total to $1,300but this amount still includes all the original charges, some of which are explicitly categorized as normal wear and tear, which is covered under my lease and should not be billed to me. Their reduction appears arbitrary and lacks transparency.Additionally, their communication has been unprofessional and evasive. They have not made any real effort to resolve the dispute and have ignored my reasonable attempts to address the matter *********** summary, I believe the charges are inflated, unsupported, and violate the lease agreement. I am seeking a fair and honest resolution, which includes a proper review of the charges, supporting evidence, and removal of fees that do not align with the lease terms or state tenant laws. They also keep changing the documents so I dont trust the prices they are giving me because on the billing portal it shows that im being charged for everything still and the prices are just altered as it equals 1330 exactly see (actual charges photo from thier portal)

  

  Business Response

  Date: 07/09/2025

  Hello and thank you for your additional inquiry. I've escalated this matter to our ************* team. One of our representatives will contact you directly to discuss your concerns. If you still have concerns after speaking with them, please reach out.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name: ****** ******* ******** (renter)Here Complaint details Rental location:Reunion at ******************** Community Manager Owned by MG properties Property Manager: ******* ******* My family and myself are been harassed by the manager stated above by making,- False claims about rental insurance related,- Accusing us not to have insurance even after providing proof repeatedly with hard copies and emails .- Denial information for resolution of the problem, as well as contact information from her supervisors and or ************** or insurance info - Abusive, aggressive and retaliation demeanor with elderly by screaming and demanding to leave office couple times - Delaying or blocking maintenance work order as retaliation for example:( Broken washer with wet clothes inside for several days many times after technician stated that machine has to be changed, Management denying to be fixed stating I dont care for the noise use as it is

  

  Business Response

  Date: 07/09/2025

  Hello and thank you for your inquiry.
  The site staff worked with you informing you multiple times in person and via email on how to bring your renters insurance back in compliance per company policy however the steps were not taken on your end. The renters insurance charges on the account are justified and due. We have also been notified that the work order has been completed. This matter was handled appropriately by the onsite staff and ** team and appears to be resolved.

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my renter's insurance in March for the entire year. I uploaded it to the portal for MG Properties and was approved. Since I am being charged ***** a month for renter's insurance in addition to other problems. Another problem is I pay way above anyone else for rent in a studio. I pay ******* and I have lived here since March 2022. Rents are now for the same lease time in the ******* range to *******. I also spoke with residents and when they went to renew their leases they were offered a free month. I have never been offered that. I have documentation that for a year and a half the woman upstairs was stomping for hours at all hours of the night. I have more than ***** emails to management and the problem was never resolved until she moved out. I have never been late paying rent and I am extremely respectful while other tenants were smoking weed, making messes, I would even clean them up. I am stunned that I already pay more than anyone in a studio, have probably lived here the longest and have never been offered any free month even with all the problems for years with the woman upstairs. Now I am being charged in addition to my renters insurance. I also have a daughter never emancipated who has disabilities and suddenly after more than a year they want her on the lease. She was listed as an occupant and the paperwork was submitted over a year ago. Now they say suddenly they don't have it. The old leasing managers asked for it and they were given it. I want my money returned for renters insurance and I should be granted a free month as well like other tenants.

  

  Business Response

  Date: 07/02/2025

  Hello and thank you for your inquiry. After further research, I have found the community manager was in regular contact with you and answered your questions and concerns directly via email. I was made aware that our risk team was involved to assist with these concerns. I also see there has been a credit applied to the account. This matter was handled appropriately by the onsite staff, ** team and appears to be resolved.

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice for a carpet replacement from an MG property that I moved out of. Seeing as though the carpet was not brand new, when I moved in, I asked for a receipt from the carpet changes prior to us moving in, knowing they couldnt provide it because they were already dirty carpets. It has been over a year now and I have been continuously contacting different people from MG properties as well as the apartment that I came from beggingand pleading for a receipt. I have not been provided one. However I have been provided the name of two different collection agencies that they have my bill to. I have since gotten this removed from all three of my credit reports for being false information. However, it is still showing up on a background check. I have been denied of two houses now because it says I have a remaining balance from the carpets. I spoke extensively with ****** from MGproperties and she has refused to provide me with a supervisors number or a receipt. I am unsure as to what to do next seeing as no one is giving me a solution.

  

  Business Response

  Date: 06/19/2025

  Hello, and thank you for your inquiry. Our ************* team has contacted you and provided a proposed solution. We are currently working to resolve this issue.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living in the ************ for 4 years now. No choice currently so that's why we haven't moved yet. I have 5 children and this is it :1. The water is always getting shut off. Randomly. Sometimes with notice & sometimes without. When it is off it will be for the whole day sometimes. 2. Apparently, there is a "DRUG HOUSE" in one of the apartments. The police are ALWAYS here. 3. Every year our AC is going out & currently out & they have done nothing about it, currently 3 days now that our ** has just stopped working. I called multiple times, emergency & the *********************** & was ignored. I told them I was going to call corporate & they responded through text saying that they can't do anything basically & for us to just wait. Other than that, no check-in's, no phone calls or emails or anything. We then called today 06/10 & they said it would be another 3+ days until fixed. We are just here suffering in 100* degree something weather with 5 children. 2 of which are toddlers & a baby. I asked for a ceiling fan install & was told no. We got no accommodations 4. I have had issues with the people upstairs multiple times, with loud music radiating through our apartment all times of ************ Stomping, pounding & noise whether it be early in the **** or late at night. I complained multiple times via email, calling the office, speaking to the manager & calling the police & talking to security on premises. I have went upstairs myself & asked them to keep it down multiple times as well (mind you, I was polite about it as we don't know them & don't know how they could react) they didn't answer the door. We were ignored. As well as hit the ceiling to let them know it was too loud. (like 2-3 times) I have had it done to me from the person below me as welI, then got threatened by the office that if I went to their apartment or hit the ceiling I would be kicked out.They got the same warning supposedly but there have been more **************** is being done.

  

  Business Response

  Date: 06/16/2025

  Hello and thank you for your inquiry. After further research, I have found the community manager had addressed your concerns when they were brought to our attention. These matters were handled appropriately by the onsite staff and MG team and appears to be resolved. If you would like to break your lease, please reach out to the property for further guidance. 

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provided proof of renters insurance prior to signing lease in May 2023. Was informed by ******* the policy met requirements set forth in the lease. Next 3 months, the manager tried to charge me $50 a month for renters insurance. After I sent them a certified letter stating my lease had been violated and I was moving out unless they resolved their mistake. I loaded $50 on the Iron ******* laundry card and immediately discovered 2 separate $50 charges from 2 different companies using the same address in **. I'm sure that's criminal behavior. During my second lease, the manager decided to start charging me a credit reporting fee and a fee for renters insurance even though I had provided the declarations page of the renewed renters policy I had when I initially signed the 1st lease. The complex sent me a 3rd lease renewal and I verbally informed **** ***** in office on May 5th I'd had enough of the scams and games this office manager plays and would not be renewing and informed him of my intentions to move. It was followed up by a NV legal document stating my intent to vacate and mailed Certified return receipt requested on May 8th. I went to the office on June 1st and asked the leasing agent on duty ********** what my prorated rent would be through June 10th. I had calculated $480. She apparently called the manager, and then claimed they never received my 30 day vacate notice and wanted me to sign some sort of form "because I had to sign their 30 notice to vacate doc." for it to be legal. I refused knowing I have proof somebody accepted my certified letter. A decision was made for me to come back and meet with the manager at 3:00 the next day. When I made a good faith effort to discuss this matter the next day, your manager claimed she was in a meeting yet I could see her through the window on her computer. Why couldn't a phone call be made before I showed up? My only recourse is to take this matter before a judge and ask for damages against MG Properties.

  

  Business Response

  Date: 06/11/2025

  Hello and thank you for your inquiry. After further research, I have found the community manager and staff explained the renters insurance policy multiple times in person and through notices however, the proper steps have not been taken to be incompliance with our renters insurance policy. Please call the office for further information on what has been charged as the charges you mentioned are not accurate. The property has also stated they have been in contact with you in regards to your notice to vacate. This matter is being handled appropriately by the onsite staff and MG team and appears to be resolved. 

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Luma Apartments/************* has unfairly withheld $655 from our security deposit to cover standard unit turnover costs, which violates California ************ Fee: We were charged $245 for cleaning. The move-out inspection report indicated that the unit's housekeeping was in "Standard" condition (the highest rating). California Civil Code Section ****** prohibits charging tenants for normal cleaning to prepare the unit for a new occupant. They mentioned calcium buildup in the shower which I was able to remove through regular cleaning so that does not qualify as nonstandard cleaning in a place with hard water.Painting Fee:We were charged $410 for a partial paint, while the painting invoice is for $385. The move-out inspection report noted that the walls, ceilings, doors, and baseboards were in "Good" condition and the rating for painting was "touch-up" (the highest rating).Lack of Itemization:We have not received an itemized invoice for either the cleaning or painting charges, despite repeated requests. This is required by California law within 21 days of move-out.We attempted to compromise by accepting a refund of $270 (the $245 cleaning fee and the $25 painting fee overcharge) on top of a $42.81 prior refund, as discussed with MG ******************* on April 24th. Their most recent email promised only a $140 refund which brings us to 20% of our security deposit being refunded to us. We are disappointed by this lack of follow-through, especially after our two separate in-person discussions where we each believed a resolution was within reach.This process has been drawn out for over a month now, which is longer than the original 14 day timeline that was set forth by Luma's original move out statement email from March 29th, which demonstrates a lack of good faith on the part of *************. Therefore, we are now asking for the full return of $655, representing the disputed cleaning fee ($245) and painting fee ($410) as originally charged to us.

  

  Business Response

  Date: 05/30/2025

  Hello and thank you for your inquiry. After further research, I have found the community manager was in contact with you and was able to answer your concerns and a refund was granted. This matter was handled appropriately by the onsite staff and MG team and appears to be resolved.

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and I signed a lease on a unit they KNEW had a massive ongoing ***** infestation without disclosing it to us. With ongoing health issues we will be forced to continue to escalate this situation involving other current and past tenants to help let the public know of this serious health and public safety matter I will go door knocking and help every single resident file complaints if I'm not released from this lease immediately!!!!! This will continue to ESCALATE!

  

  Business Response

  Date: 04/30/2025

  Hello, and thank you for your inquiry. Upon further review, I have found that onsite management has been in contact with you regarding your concerns. Pest control inspected your home on 4/11/2025 and found no pest activity. They scheduled a follow-up inspection on 4/18/2025, but you refused pest control entry to do their inspection. This matter was handled appropriately by the onsite staff and has been resolved.