Business ProfileforMG Properties

When we were all set to move in, ****h 2020. The day before move ****, an employee, told us there had been a mix-up. The unit that we had reserved had been leased to someone else by mistake. They offered us a different unit with a slightly worse view. We really had no choice but to accept, as we had already ended our existing lease elsewhere. When we moved in, the carpet in the bedroom had clearly not been replaced or even cleaned. There was a large stain on the bedroom carpet. We purchased a large carpet piece to cover it.When we moved out, we had the place professionally cleaned. It was in better shape than we found it. Video available. We scheduled a walk-throughs for the last Saturday of our lease. We called a couple of days before and they said we dont do walk-throughs on Saturdays. I informed them that they had scheduled it on a Saturday. They found an employee to meet us at the unit. He took no notes and just looked around and left. About a month later we received a notification of a balance due. We replied, asking for clarification on a couple of items and added that, given what is noted above, we will not be paying any cleaning fees, or for carpet. Several weeks later we received a phone call. They knew nothing about our reply to their email. A week later we received an email that no changes will be made, and we still owe the money. No explanation we asked for regarding the charges.Central Billing called us on the behalf of The **** and offered to take 20% of the incorrect bill. We declined. We are also unclear on how our security deposit was applied to any of this. Eventually, they referred this to a debt collector, and reported this to credit agencies as an unpaid debt.In short, it is clear this companys business model is to rip residents off when they move out.