Business Profile
Payment Processing Services
Zego A Global Payments CompanyThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.03/5 stars
Average of 38 Customer Reviews
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Review fromChristine H
Date: 02/01/2023
1 starI called Zego but they were unable to find out anything about my HOA payment. I changed my payment amount months ago but the company did not update it. I was told they do not know what the problem is on my account and there is no way for them to find out. I was assured that their system had the correct amount but they would not address that the incorrect amount is being paid. That is absurd and frustrating and I have no where to turn! Their job is to make these payments correctly. The women on the line was nice but had no information for me. I was put on hold multiple times so she could find out answers from someone else. No answers were available. If I had the option I would never deal with this company again.Zego A Global Payments Company
Date: 02/02/2023
Hello,We sincerely apologize for any inconvenience or frustration with our system. Our logs capture when an AutoPay is created, canceled, or skipped. Unfortunately, we are unable to see when the payment amount was edited. However, when you updated the amount, you would have received an email confirming the changes. Can you please forward that confirmation email to our support team at *************************************************** so they can submit a ticket to engineering to look into why the changed amount wasn't saved?Again, we sincerely apologize for any frustration, and look forward to resolving this.Thank you,The Zego TeamReview fromShaun R
Date: 01/25/2023
1 starThis company has taken over doing the water bill for my park and now our water bills have doubled! This is totally uncalled for! There should be a negative star rating!Zego A Global Payments Company
Date: 01/25/2023
Thank you for your feedback. We take resident satisfaction seriously and we appreciate bringing this to our attention. A manager from our customer support team has escalated your concern to our Billing ********************* for further investigation. Please give us a call at ************** if you have any additional questions or concerns about your account, or if you'd like to share any additional feedback. Warm Regards, The Zego TeamReview fromMatthew B
Date: 01/05/2023
1 starThis company is stealing money from people. I guess the trailer court I live in started using this garage company. They want to charge $28.77 for trash fees but I pay for my own trash already. They are charging $36.91 for water $35.25 for sewage when we have no water meter to determine our water usage. This has been included in rent fee's for the last 15 years. They are charging **** for admin fees just because why not. When called and questioned about these random charges customer service is rude and when they can't explain they say they can send a 5 day notice if not paid. So they immediately default to eviction from a place I have lived for 20 years. Mind you this is the first bill. They also said we will have to call you back when they can't answer basic questions they should know. I expect not to receive a call back.Zego A Global Payments Company
Date: 01/10/2023
Hello,We sincerely apologize for any confusion or frustration with our payments system. We checked our call logs, and do not see any record of the customer service call you mentioned. We also would make no advisement of sending a 5 day notice. Is it possible you spoke with your property management company? If your call was with ****, please let us know so that we can determine which representative you spoke with for re-training purposes.In regards to your concerns, Zego is a third-party payment processing company that sends monthly statements and facilitates online payments. However, your monthly charges are determined by your property management company. If you have any questions about your billing procedures or amount owed, you will need to contact your property directly. If you have any questions about how to make a payment through Zego, please give us a call at **************.Thank you,The Zego TeamReview fromJessica K
Date: 01/04/2023
1 starI have had nothing but problems with my management company because of these people. My building rolled out Zego in 2020 as a way to pay rent electronically during the pandemic. I am shown as owing back rent for several months, I am shown as owing a double amount, stating that I'm behind a month, and I log in this month, and my rent isn't even set to the correct number!!!!!!! The same amount I've been paying for a year, $1600, now shows up as $1296.81. And now I apparently owe $550 to my leasing office for now receiving the required rent for the past two months????? What the h*** are you people doing over there??? You're aware that everything is electronically logged, CORRECT? How inept do you have to be to run a business like this that's always fumbling numbers? Your job literally IS numbers! You have one job!!!! I'm receiving literal legal letters from my management's office saying I owe rent!!! WHAT IS WRONG WITH YOU PEOPLE???????Zego A Global Payments Company
Date: 01/09/2023
Hello,Thank you for taking the time to leave us a review. We sincerely apologize for any trouble you have experienced while using our system. Unfortunately, as a third-party payment processor, we do not control the balance information on your account. Balance information is provided to us by your property management company. If you have questions about your balance, or if you think there may be an error and want a breakdown of the charges, you will need to speak to your property management company directly. If you have any questions about how to submit a payment or view past payment history, you can always give us a call at ************** (option 1).Thank you,The Zego TeamReview fromAllan S
Date: 01/03/2023
1 starThis is the worst property management company out there. They consistently raise rent with promises to better the property and never do. They fire managers that get stuff done then hire ones that do not want to be bothered with you. Then they tell you they want you to pay rent online through the most **** poor website created. Horrible customer service if you can even get the management company on the phone, Im pretty confident no one works there. This should be zero stars if possible. BBB needs to take this company out.Zego A Global Payments Company
Date: 01/04/2023
Hello *****,We are so sorry to hear about your negative experience with your property management company. Zego is a third-party payment processing company that works with property management companies to facilitate resident payments. We will pass your feedback about our website along to our web development team. But in regards to your other concerns, we recommend you reach out to your property management company.If you ever have any questions about our online payments system, please don't hesitate to give us a call at **************.Thank you,The Zego TeamReview fromGillian D
Date: 11/02/2022
1 starAWFUL company to deal with, horrible customer service. We are up to 21 emails and 16 voicemails, still no response. I have been in property management for over 20 years and this is by far the WORST company we have ever worked with...run the other direction.Zego A Global Payments Company
Date: 11/03/2022
Hello *******,We take our clients' satisfaction very seriously, and we appreciate you providing feedback on your experience. We strive to provide excellent support, and are deeply sorry we missed the mark ***** One of our client support team leaders will be reaching out to you personally to get further clarification and help resolve any outstanding issues. Again, we sincerely apologize for any inconvenience or frustration.Warm Regards,The Zego TeamZego A Global Payments Company
Date: 11/03/2022
Hello *******,We take our clients' satisfaction very seriously, and we appreciate you providing feedback on your experience. We strive to provide excellent support, and are deeply sorry we missed the mark ***** One of our client support team leaders will be reaching out to you personally to get further clarification and help resolve any outstanding issues. Again, we sincerely apologize for any inconvenience or frustration.Warm Regards,The Zego TeamGillian D
Date: 11/04/2022
No one has still reached out to me. Not that I am surprised considering I am months out and ******************** but still nothing....Review fromDonna F
Date: 10/18/2022
1 starI was charged $28.00 for using a credit card to pay my ***************. I think this charge was ridiculous and will NEVER pay through this portal again.Zego A Global Payments Company
Date: 10/20/2022
Hello *****,We sincerely apologize for any confusion or frustration with our system. As a third-party payment processing company, Zego does assess a processing fee for each payment type. Typically, there is a flat fee for e-check transactions and a percentage-based fee for credit and debit card transactions. Our fees are industry standard and our service is optional.If you have any questions about our fee structure or your payment method options, you can always give us a call at **************.Thank you,The Zego TeamReview fromGani H
Date: 10/11/2022
1 starCharged me penalty even if I was never late. Received a receipt of on time payment yet they penalized me. Reached out to our Bank for reversal of charge but LeasePay denied the same. Thins is not right and LeasePay must be rated the lowest possible and is not a good company to handle Renters account any shape or form. They are no good company to deal with such very simple matters like what they have done to us. I have all documentations to prove this.Zego A Global Payments Company
Date: 10/20/2022
Hello ****,We sincerely apologize for any confusion on our end. Zego does not assess any late fees. We are a third-party payment processing company. You would need to speak with your property manager regarding questions about any late fees.If you have any other questions about your transaction details, you can always give our support team a call at **************.Thank you,The Zego Team
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