Reviews

Review Details

• Review fromcherise h

  Date: 09/01/2024

  1 star
  this is perhaps the payment app / site known to man! So many glitches untik I dont trust it!

  Zego A Global Payments Company

  Date: 09/03/2024

  Hi *******, Were sorry to hear about your frustrating experience, and we appreciate you bringing this to our attention.Our goal is to provide a reliable and smooth payment experience, so it's concerning to hear that you've encountered so many glitches. Your trust is incredibly important to us, and we sincerely apologize that the app hasnt met your expectations.We would like to investigate the specific issues youve faced so that we can address them and improve your experience. Please contact us directly so we can assist you and work on resolving these problems. You can reach us at ************** and ask to speak to our support team.Thank you for your feedback, and were committed to making things right.-The Zego Team

• Review fromRichard S

  Date: 05/25/2023

  1 star
  Very hard to get support person who can do anything. Almost a month lag from when credit card is initialed with Zego until they actually pay out. Wonder how much money they are making keeping clients money. When you call for updates you just get the run around and told people will call, but they never do.

  Zego A Global Payments Company

  Date: 05/30/2023

  Hello Richard,
  
  We take client satisfaction seriously, and appreciate you providing feedback. We sincerely apologize for the lack of support you received. We are always looking to improve, and have passed your feedback along our our support team leadership. Looking into your open support case, we can see that the transaction did take several weeks to deposit (which it shouldn't have). We will have one of our client support specialists reach out and respond to you with a resolution shortly.
  
  Again, we sincerely apologize for any inconvenience or frustration.
  
  Warm Regards,
  The Zego Team

• Review fromVictoria B

  Date: 03/11/2023

  1 star
  My storage facility switched and this is required payment portal. Now to make a payment it costs $14.95!!!!!! What a scam!!!

  Zego A Global Payments Company

  Date: 03/13/2023

  Hello ****,We take resident satisfaction seriously, and appreciate you providing feedback. Typically, there is a percentage-based fee for credit and debit card transactions, so the cost of the fee will obviously vary depending on the payment amount. However, e-check transactions are either free to process, or cost a flat rate of about $3 per transaction. If you have any questions about the payment methods available to you, or if you'd like to share any additional feedback, we encourage you to call ************** during business hours, and ask to speak to our Tier 2 support team. You can also open a support case at *************************************************** and one of our representatives will respond to you via email.Warm Regards,The Zego Team

• Review fromlina s

  Date: 02/06/2023

  1 star
  This company started to process *******, a former HOA Living property management company. Their payment processing fee is exorbitant on a criminal level. They charge $7.95 for a credit card,. $5.95 for a debit card, and $2.95 for an e-check to process the payment. When I paid the full amount and paid the $2.95 fee for the e-check, they erroneously left a $1.65 balance in order to charge another $2.95 fee. I
  My HOA changed the auto draft payment options starting on Jan 1, 2023. So, even though we were paying the HOA through auto payment for the last 2 years, now we had to set up a whole new auto draft payment. In order to sign up for the auto-pay, we had to use Zego to clear up the January balance that was not auto-drafted because of their change in rules. We couldn't sign up for auto-draft unless we made this online payment and pay the processing fee. They not only charged the fee and took the payment out of the checking, but they also left this tiny balance of $1.65 to charge another $2.95 fee. This type of practice should be investigated by government agencies. Most older folks wouldn't know what to do but just pay for these fees. A $7.95 credit card processing fee is unheard of. It is criminal let alone double dipping on a $2.95 e-check fee.
  I will be bringing this up to my state representatives so, they can ban practices like this.

  Zego A Global Payments Company

  Date: 02/13/2023

  Hello,Thank you for your feedback, and we sincerely apologize for any inconvenience or frustration. As a third-party payment processing company, we do charge a service fee per transaction. Our fees are industry standard. Typically, there is a flat fee for e-check transactions and a percentage-based fee for credit and debit card transactions. If you would like, you may also contact your management company directly to see if you have any other payment options available to you.In regards to the extra $1.65 charge, we would be happy to look into this issue to see how we can help. Unfortunately, we could not find an account linked to the email address provided with your review. Please give us a call at ************, or open a support case at *************************************************** so our support team can look into this.Warm regards,The Zego Team

• Review fromGillian D

  Date: 11/02/2022

  1 star
  AWFUL company to deal with, horrible customer service. We are up to 21 emails and 16 voicemails, still no response. I have been in property management for over 20 years and this is by far the WORST company we have ever worked with...run the other direction.

  Zego A Global Payments Company

  Date: 11/03/2022

  Hello *******,We take our clients' satisfaction very seriously, and we appreciate you providing feedback on your experience. We strive to provide excellent support, and are deeply sorry we missed the mark ***** One of our client support team leaders will be reaching out to you personally to get further clarification and help resolve any outstanding issues. Again, we sincerely apologize for any inconvenience or frustration.Warm Regards,The Zego Team

  Zego A Global Payments Company

  Date: 11/03/2022

  Hello *******,We take our clients' satisfaction very seriously, and we appreciate you providing feedback on your experience. We strive to provide excellent support, and are deeply sorry we missed the mark ***** One of our client support team leaders will be reaching out to you personally to get further clarification and help resolve any outstanding issues. Again, we sincerely apologize for any inconvenience or frustration.Warm Regards,The Zego Team

  Gillian D

  Date: 11/04/2022

  No one has still reached out to me. Not that I am surprised considering I am months out and ******************** but still nothing....