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Find a Location

California Suites Hotel has 1 locations, listed below.

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    Business ProfileforCalifornia Suites Hotel

    Hotels
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/29/2019

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers hotel services.

    Business Details

    Location of This Business
    5415 Clairemont Mesa Blvd, San Diego, CA 92117-2308
    BBB File Opened:
    8/18/1995
    Years in Business:
    28
    Business Started:
    8/18/1995
    Business Incorporated:
    5/1/1997
    Accredited Since:
    10/29/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • San Diego California Lodge LLC
    Business Management
    • Mr. Ing Hwang, Owner
    • Mr. Jen Lin, Owner
    • Ms. Alyssa Gu, General Manager
    • Mr. William French, Owner Representative
    • Ms. Cynthia Eppeldauer, Owner Representative
    Contact Information

    Principal

    • Mr. Ing Hwang, Owner
    • Mr. Jen Lin, Owner
    • Mr. William French, Owner Representative
    • Ms. Cynthia Eppeldauer, Owner Representative

    Customer Contact

    • Ms. Alyssa Gu, General Manager
    • Ms. Cynthia Eppeldauer, Owner Representative
    Additional Contact Information

    Fax Numbers

    • (858) 569-4957
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We stay here California Suites for a few years since pandemic. And had some issues with the electricity in our room. We asked to switch rooms and we got told "No, that if we want to change room that our rent would increase. Which I don't think is fair for the simple fact everyone else around the area has to which room. You can smell the mold coming from the walls as you walk down the hallway was just in the bathroom you could smell it in the restroom and not to mention the carpets around the building I am an asthmatic and all this vote is not good for my lungs not to mention our microwave went out a couple months ago and ****** we supposed to be the business consultant set that in order for us to replace the microwave we have to pay for it ourselves again I don't think that's right the whole building smells like mold there's holes in the walls from water damage that maintenance had cut out so I'm assuming dry which is still unpatched and what is your place with that air freshener since in the hallway again if you walk through the Halls you can smell the mold instead of replacing the carpet that's moldy they just had a shampoo I have pictures and proof of all of this this isn't right if something needs to change with ******.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christina S

    1 star

    08/23/2023

    The owner/manager is a racist for sure. My husband and I stayed here for a little "staycation" got a babysitter for our kids. She was the most rude and vile human I've ever come in contact within the hospitality business. My husband and I travel a lot due to his work and mine. We thought we had found a nice place. Employees are amazing but she is not. I've noticed that she is racist towards Hispanics.. both my husband and I are darker skinned.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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