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Business Profile

Coupon Books

Getitfree.us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Books.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted via email for get it free.Done several suryes for them.And only get directed to more and more.Promising giftcards for kroger,Amazon etc.Never ever in the last few years of following them have I even received anything.Seems like a scam to me.

    Business Response

    Date: 01/09/2023

    Hi ******, 

    We're sorry to hear that you've had a hard time using our site! A really simply solution would be to email us at [email protected] and we can discuss and investigate what might be going wrong. I can assure you that if you properly redeemed our samples they will be delivered within 4-6 weeks right to your door. 

    I hope that helps,

    ******

    Customer Answer

    Date: 01/09/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are blowing up my phone and I don't know how to unsubscribe from their list

    Business Response

    Date: 01/09/2023

    Hi ****, 

    We're sorry to see you go but please simply reply STOP to any sms message you've received from us and you will be removed from the list. 

    Best,

    ******  

  • Initial Complaint

    Date:12/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made 3 purchases at get it free 12/26/2022. 1st one was for a smart watch I have a confirmation email with number.. ( Dear *************************,Woohoo, your order is on the way! We are pleased to inform you that your item has shipped. Please see the details of the shipment below. Please allow 3-5 business days for delivery.If you have any questions or concerns please call us 7 days a week from 9 a.m to 9 p.m PST **************) I thought it was all good and ordered two other item the second was a small camera heres the conformation info urder contration #2//0004 Inbox ******************** Dec 26 to me v Order Confirmation Order Number: ******* Ordered On: 12/26/2022 01:09pm Bill to ************************* ******************************************************************************************************** Ship to ************************* ******************************************************************************************************** Items in Your Order ActionCam A with warranty GN1 **** Order Total: $11.99 and the third was a vacuum cleaner heres that info Order Confirmation Order Number: ********* Ordered On: 12/26/2022 01:11 pm **** to ************************* ******************************************************************************************************** Ship to ************************* ******************************************************************************************************** Your Order Information Dear ******,On behalf of the team here at GadgetFuse, we want to thank you for ordering GadgetFuse Robot Vacuum.Your product will be shipped in 3-5 business davs. For immediate assistance with vour order, please contact us at ************** and a live agent will be happy to assist you.Please note, charges on your credit card statement will appear as: homemightyelectronicva Order Total: $9.95 . I did make these three purchases well the next day I was checking my account and Advanceattractivepleas $66.97 Today at 9:05 AM Dailynewglow @ Not Enough Cash $138.13 Idk what to do I cant afford this c***

    Business Response

    Date: 01/03/2023

    Hi ******, 

    I am sorry to hear about these issues that you are experiencing, however, the issues are not with us. We do not have any purchase points on any of our sites. If you were on our deals page (**********************************************) and you wanted to make a purchase you would have left our site and been directed to Amazon.com.

    Other than the specific deals that we highlight, we are a freebies site. We don't charge users for anything, including shipping for those free items. We don't have any technology to collect credit card information so you did not make those purchases with us. Unfortunately, that also means that we can't refund you those funds.

    If you email us at [email protected] we may be able to help identify the correct company for you to reach out to. 

    Best, 

    ******

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted by email that I was the winner of a big screen TV through ****** and just had to pay the fed ex fee of $1.95.They took $99.95 out of my account instead.They also took the $1.95!Never got the tv of course.The website had the lock and looked legit.Now I can't even successfully unsubscribe from their constant emails.When you try to do that it says in 10 days you will no longer be contacted.That is not true either.

    Business Response

    Date: 10/12/2022

    Hi ******, 

    I am sorry to hear that you haven't had a positive experience with our site. We do not have any purchase points on any of our sites. We do not even have any technology in place to collect credit card information. So we surely didn't charge you, unfortunately. Would you mind attaching a screenshot of the email? It sounds like someone could be using our brand maliciously. 

    Furthermore, I can surely help you unsubscribe. Which programs would you like to be remove from? If you would like to be removed from email simply click Unsubscribe in the footer of any email we've sent you. If you don't see that option, which will direct you to your preferences page, the email did not come from us. If you would like to be removed from SMS messaging, please reply Stop and you will be removed immediately!

    Best, 

    ******

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