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Business Profile

Coupon Books

Getitfree.us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Books.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a survey on getitfree on 2/12/24 and was awarded an item and agreed to a $6.95 shipping fee.They charged my MasterCard $24.16.On 2/12/24, I sent their customer service an email requesting they credit my credit card because I didn't authorize the $24.16. No response.Sent them another email on 2/14, no response.Sent them another email today, 2/18.Below is a copy of the emails I sent them.2/18 Hi, would you please help resolve this problem?? Appreciate your help.*** ***** ******************** ************ 2/12/2024 Today I did a quick survey via you *** gift card ad. I was awarded a Dyson vacuum and I agreed to a $6.95 shipping charge. You then charged $24.95 to my credit card!!!! Cancel the shipment of the vacuum, and Return the $24.95 to my account!! Who authorized the $24.95 charge???? I didn't!! Please let me know when this is done. *** ***** ************ ******************** 2/14/24 I agreed to a $6.95 charge for shipping and nothing more. You charged $24.16 to my credit card. I did NOT authorize this. I would appreciate it if you cancel this transaction and return the $24.16 to my credit card. Please acknowledge receipt of this email.

    Customer Answer

    Date: 02/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************

     

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filled out information for a survey and it says almost done but just keeps making me fill out more and more info for various companies. Never got to the point of completion to get the free items. Then they sold my information and the robocalls will not stop

  • Initial Complaint

    Date:02/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested this company to unsubscribe me from all contact. I am still receiving emails, texts.

    Business Response

    Date: 02/13/2024

    Hi ****, 

    We're sorry to hear that you didn't have an enjoyable experience with our site! I don't see any correspondence with your email address and our support account but that's okay, it's still really easy to unsubscribe yourself. Simply click unsubscribe in the footer of any email we've sent you. If you don't see an unsubscribe button, the email did not come from us. 

    If you are a member of our SMS program, simply reply STOP to opt out. 

    I hope this helps!

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter ******* (11 years old) received a **** debit card from Netspend. She never requested the card. ******** advised me that they got her info from getitfree.us and that they said she may have requested it on her behalf. They continue to share her personal info with other companies and is now receiving lots of unsolicited offers.

    Business Response

    Date: 10/03/2023

    Hi ****, 

    Please email us at *************** with the email address your daughter would have used when registering with us. I will need that to reference her user history. I conducted a search with your email and we don't have any records associated with it. If there is not another email address that you can think of that she may have used then unfortunately this mail has absolutely no association with us at all. Thanks! 

    Customer Answer

    Date: 10/04/2023

    my daughter's email address is *************************************

    They are scamming kids and need to acknowledge their unethical business practices.

    Business Response

    Date: 10/05/2023

    Hi ****, 

    I can gladly ensure your daughter is suppressed from any of our marketing campaigns. There were no records for the email address you provided which tells me the lead simply could not have originated from us. We'll still take steps to ensure she's not contacted by us in the future. That said, please be aware that complaints are published publicly which is why I suggested emailing us her address so that it would never be shown here. 

  • Initial Complaint

    Date:06/26/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know how. But somehow my email got registered for this site. However, when I go to unsubscribe it says invalid email but won't let me change or do anything about it. The emails are scams and I don't want them.

    Business Response

    Date: 06/27/2023

    Hi ******, 

    We're sorry to hear that you aren't enjoying our site but no worries at all. If the unsubscribe button is not available in the footer of the email, it did not come from us. However, based on the screenshot you attached I believe I see the issue. It looks like you may have input "[youremailaddress]@gmail.com,phill" so it does make sense that would error. Try simply, inputting your email without ******* at the end. I did not post your actual email here for your privacy! I will also add your email to our unsub sheet from our end. Thanks!

    Customer Answer

    Date: 06/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone used my phone and signed up for this get it free promotion and 15 seconds on she was done I got 10 called & texts from people trying to sell something and the call still keep coming. I just want it cancelled but I cant find out how to do it. If u hit unsubscribe it brings up another page and try to click on that and it wont work. So please stop calling and texting & emailing.

    Business Response

    Date: 06/21/2023

    Hi ****, 

    No problem at all, we can help you unsubscribe yourself. I test our email preferences page often and it is functioning across all channels. What kind of device are you using? What browser is it? If you receive an email from us, simply click Unsubscribe in the footer and then update your preferences on the next page. If this doesn't work correctly it's possible that email did not come from us or there is a technical limitation with the browser or device you are using but that would be highly unlikely. 

    If you would like to remove yourself from our SMS program, simply reply STOP to any message we've sent you. Replying STOP is usually an industry standard so you can try that for any messages that did not come from us too and it may work! 

    Customer Answer

    Date: 06/22/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************

     

  • Initial Complaint

    Date:06/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just can't find where to delete them off my ******* phone. 100s a day

    Business Response

    Date: 06/07/2023

    Hello *****, 

    I'm sorry to hear that you did not have a positive experience with our site but I can gladly help you remove yourself from our programs. It's super simple and we never required anyone to stay on our communication lists!

    Navigate to any email we've sent you and click Unsubscribe and you will be taken to your preferences page. Next, update your preferences and click Submit to save. If you do not see an Unsubscribe link in the footer of the email, it did not come from **. If you are a member of our SMS program, simply reply Stop to any message weve sent you and you will be removed. If you are a member of our push messaging program please let me know for which property and I can provide you with a link to update the settings on your browser. 

  • Initial Complaint

    Date:05/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep trying to unsubcribe to all emails and text messages but it will not let me. I need this to stop!!!

    Business Response

    Date: 05/22/2023

    Hi ****, 

    I'm sorry to hear that you haven't had a positive experience with our site, but please allow me to help. We absolutely do not require anyone to be a part of any of our communication programs. If you would like to remove yourself from our email list, simply click Unsubscribe, which you can find in the footer of any email we've sent you. If you do not see an Unsubscribe button in the footer of the email, it did not come from **. If you would like to remove yourself from our SMS list, simply reply STOP. That keyword is an industry standard, so even if you aren't receiving SMS messages from ** that still might work. Replying STOP to SMS messages that came from ** will remove you 100% of the time. 

    I hope this helps!

  • Initial Complaint

    Date:02/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted my personal information and they promised that I would get free DeWalt products. The product was never actually confirmed and then I began to receive spam text messages. The questions and surveys are never ending and you never actually get the product. They just sell your information and you get tons of spam.

    Business Response

    Date: 02/10/2023

    Hi ******, 

    We're sorry to hear that you did not have the most positive experience with our site. I can assure you that if you properly claimed your DeWalt sample it will arrive at your door within 4-6 weeks. If something went wrong, please email us at ********************************* and we can help figure out what's going on!

    Furthermore, if you would like to be unsubscribed from any of our programs, that is totally fine! Please simply reply "stop" to any SMS message you were sent and you will be removed from the list. 

    Thank you,

    ******

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    GetItFree.us is owned by ****** who has sent me 17 unsolicited text messages in the last 12 months as "Finderish" which they also own, without my approval.I have tried to settle this matter with them and they deny, deny, deny..yet I have video proof.This company is breaking TCPA laws and must be help accountable.

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