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Business Profile

Computer Software Developers

ClinicSource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I discovered that this Company called " Clinic Source" has been billing my REMOVEDfor the last 4 months, almost $1600 total. I have never heard of them and Ive never done business with them. I am reporting them to the police and i hope they are arrested and prosecuted.

  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, 2025 we received notification that in 4 months, January through April of 2025 and September through December, 2024 we were not charged for services. We received a bill on 6/1/25 for an invoice written 5/1/25 and our account was debited $2755.12 the following Monday! We are signed up for auto payments, we receive a "thank you for your payment" every single month, yet we receive a notice that they "forgot to take the money" Not to mention that we are a small clinic serving disabled kids, we do not have a big profit margin, so having a company simply forget to bill is incredible. Then we see a bunch of additional charges padding the bill even more. I reached out to clinic source who quickly gave me a nun working number for a company called chiro touch, I spoke to REMOVEDwho again transfers me back to clinic source who never calls me back. This is incredibly unprofessional 1. charging someone almost $3,000.00, adding a bunch of trumped up charges like "Disk Storage Overage" no one could tell me what that was! At $44.59 to $48.51 additional a month. I do not have any contracts with Chiro Touch so I am not sure why they are charging us this money and not clinic source, and if their billing is this screwed up, my suggestion is to shut down before you cause others to lose their businesses while you move fast and break sh*t!

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel my contract with this company since January 2024. The company stated I was bound to the contract until December 2024. As of today January 6, REMOVEDfor services Ive never used but has paid for all of 2024. The company is unethical and violating its own business standards. I have sent several emails throughout the year of 2024 stating I will not be renewing my contract contract and to ensure it ends December 2024.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tried to implement ClinicSource in March of 2024. There was no mention of a 30-day free trial automatically turning into a year long contract. We were just told about the free trial and we could cancel if it wasn't a good fit. We were told about features (client portal, credit card processing) that simply were 1. Not up to industry standards (credit card input and processing is not entered or handled by the customer, though we were led to believe by sales that it was) 2. Outright lies (the scam regarding the trial, The patient portal simply didn't do what they said, they were about 1/4 of the way to a real portal). Support was fast to respond but were pretty much worthless--we were locked out of ClinicSource 4-5 times by just entering the correct password once. This happened repeatedly and we were told we were entering the wrong password in a one line email from support. When they finally believed is, we still had problems with the admin account which worked with a work around, but was a glitch the entire "trial" period. There was a streak of dishonesty that ran through the entire relationship. Unfortunately, the sales process through ClinicSource is a trip of lies and deceit that leaves us paying for the product for 12 months and having no use for it. This company scams people into long-term contracts and over-promises the capabilities of their product.

ClinicSource is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.