ComplaintsforWebconnex, LLC
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Complaint Details
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Initial Complaint
10/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My booking manager set up an account to sale *********************** for an event I had on 10/20/23. He set this account up in July. He's had to reach out several times regarding issues where customers couldn't buy tickets. I have not received the $320 payout from my ticket sales. I've requested call backs from customer service as well as he has. No one ever calls & the chat team are all bots that say someone will email you back. You never get to actually talk to anyone. I need my paymentBusiness response
11/16/2023
Hello, I hope this response finds the customer, and anyone reviewing it well.
This issue arose due to complications this customer faced with a third-party payment processor called WePay. Our company, TicketSpice, is commonly misinterpreted as a payment processor because customers use our software to sell tickets, however, funds from ticket sales are process through WePay, not TicketSpice again, we are not a payment processor. We've provided screenshots that show the conversations between our company chat support at TicketSpice and the customer. These screenshots show both the conflict the customer was facing, and the resolution to their issue. In the end, our team advocated on behalf of this customer to WePay because *****'s support chat was not addressing the customer's issue or getting back to them about reimbursing their funds. However, WePay did indeed eventually pay back the full amount requested by the customer, as stated in the attached screenshot.
In Summary:
- This customer was paid out by WePay.
- This customer was not able to communicate with WePay, so our support team advocated for them.
- Our company, TicketSpice, is a totally separate entity from WePay and is *not* a payment processor.
Lastly, we are excited to share that we have recently discontinued our partnership with WePay, and have moved to a much better payments processor called Adyen.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.