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Find a Location

XPress Auto Transport, Inc. has 1 locations, listed below.

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    Business ProfileforXPress Auto Transport, Inc.

    Auto Transportation

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7451 Reseda Blvd., Reseda, CA 91335
    Years in Business:
    15
    Business Started:
    1/1/2009

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hi, booking order for to ship one vehicle from Elwood ***** ************ at Copart auction to Brooklyn ** go charge me extra for that will pick up the vehicle that day I agree and they take my information my debit card information and theyre charging me hungry $50 I think about it after two hour I received email from Copart they told me the driver he cancel the order. I call ****** and ask him they told me a driver he doesnt have room in his truck. He went to pick up the car, leave it outside and copart you cannot pick up the car but it outside do you have to put it in top your truck **** driver he canceled the order. I did send email to xpress auto transport let him know and make sure no its cancel and I need my deposit back because **** is going to stay till next week was that is already Friday and thats why they charge me $250 extra do not give me my deposit back I kept calling the company every time I called ask you wanna speak to the manager they woke mean in Hold they get same person he book so order and he kept tell me hes good I need a nickel and give me my deposit back because he cant make fun of my voice my EXO because that the English is not my first language so this is not nice and its not fair they take their deposit money because the driver canceled the order was not me I feel like this scam is not fair to me or anybody

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Denise O

    1 star

    09/16/2022

    DO NOT USE THIS COMPANY. I set up a car transport from ********* to **********, **, 7 weeks in advance. A guy named ******* was happy to get my business. He assured me the car would be picked up within a 5 day window that I had provided. 6 days before my move ******* assured me "everything was being handled and in order." That was a lie. My car never got picked up. My flight out to the east coast was on a Tuesday night. That day I had to drop my car off at a friend's house. It was picked up three days later and arrived in ** 8 days after I arrived. This company (and *******) were unprofessional, rude, and incompetent. They do not deserve your business. Moving is stressful enough. Do not let this company add to your stress.
    ****** O

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