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Business Profile

Financial Services

Bluevine Inc.

Important information

Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluevine Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 353 total complaints in the last 3 years.
    • 148 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been banking with this company for awhile now without much issue untill lately. Lately I've been having alot of difficulty depositing checks. This is an app bank only so everything is automated and there is only one automated way to deposit checks. Ive tried over a dozen times to deposit the same check, which is from the same client I've been getting checks from for years now, and it wont upload. I emailed asking for help and they sent me some generic "how to upload a check" instructions which didnt help. I tried calling them and their automated system wasn't working right either. I finally got through after trying for 30 mins and it says good bye and hangs up. There is also a huge issue where transactions hardly show any information and there's no way to get more information. Every other bank I've dealt with shows complete transaction information. The way Bluevine shows it, you can hardly tell what the transaction was and Im having major issues trying to figure out payments to make sure what invoices are paid.

      Business Response

      Date: 10/17/2023

      Hi *******,

      Thank you for taking the time to share this review with **, and apologize that your experience didnt meet your expectations.

      Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

      Thank you,
      Bluevine Team

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/14/23, I was approved for a Bluevine Business Checking account for my sole proprietorship Canine Caricatures (which has been in business for over 13 years). Today (10/9/23) at 2pm, I received an email from Bluevine requesting information regarding a mobile deposit from 8/31/23 from State Farm. I called **************** to ask what information was necessary as this was simply a premium refund from my insurance company. I was told by the agent that a message would be sent to the appropriate department and I should hear back within ***** hours. Then, at 5:05pm, I received an email from Bluevine *********** stating, After an internal review of your account, ****************** has decided to close your Business Checking account. Please note that many factors impact our decision-making process and we are unable to re-open your account. A check for the account balance at the time of closure will be mailed to your personal address after 14 business days. I called immediately to find out what had happened and was told that no information would be given.

      Business Response

      Date: 10/16/2023

      We appreciate you taking the time to share this review with ** and apologize that your experience didn't meet your expectations.

      Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.

      Bluevine Team

      Customer Answer

      Date: 10/17/2023

       
      Complaint: 20716094

      I am rejecting this response because: I called Bluevine as soon as I received an email requesting supporting documents to ask what information was needed. All that I have been told is that my account was closed due to suspicious activity. I demand to know what the suspicious activity was that prompted Bluevine to close my account. Am I being accused of suspicious activity? If so, what did I do? Nobody has asked me anything!

      If my credit card company (or any other responsible/reputable banking institution) suspected fraud or suspicious activity, I would have received communication asking did you make these changes? or did you attempt a login? No one has asked me to confirm ANYTHING! NOBODY!

      My concern is that there may be suspicious activity happening with other accounts of mine but I cant protect myself if I dont know what the threat is.

      If I, myself, am being suspected of something. Ask me. I was willing to provide whatever supporting documents were needed. But to close the account BEFORE I had the opportunity to provide said documents? That is beyond aggravating. And very poor customer service.


      Sincerely,

      *********************

      Business Response

      Date: 10/17/2023

      We appreciate you taking the time to share this review with ** and apologize that your experience didn't meet your expectations.

      Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity.

      Bluevine Team

      Customer Answer

      Date: 10/18/2023

       
      Complaint: 20716094

      I am rejecting this response because: the Bluevine response was nothing more than a form letter response and not a response to my complaint. In fact, it is the EXACT SAME response that I previously responded to. It seems that my complaint bears repeating as it wasnt taken seriously by Bluevine. So, Ill say it again I called Bluevine as soon as I received an email requesting supporting documents to ask what information was needed. All that I have been told is that my account was closed due to suspicious activity. I demand to know what the suspicious activity was that prompted Bluevine to close my account. Am I being accused of suspicious activity? If so, what did I do? Nobody has asked me anything!
      If my credit card company (or any other responsible/reputable banking institution) suspected fraud or suspicious activity, I would have received communication asking did you make these changes? or did you attempt a login? No one has asked me to confirm ANYTHING! NOBODY!
      My concern is that there may be suspicious activity happening with other accounts of mine but I cant protect myself if I dont know what the threat is.
      If I, myself, am being suspected of something. Ask me. I was willing to provide whatever supporting documents were needed. But to close the account BEFORE I had the opportunity to provide said documents? That is beyond aggravating. And very poor customer service.

      Sincerely,

      *********************
    • Initial Complaint

      Date:10/05/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This online business bank account through ****************** was closed with $***** still in the account. I was not notified of the account closing by email or mail. I tried to use the card to pay for business expenses and it did not work. I tried to sign into my account and it did not work. I called and was told that my account had been closed on September 13, 2023 and I was notified by email which was not true. Also, that I did not have access to the $ *****. I wish I would have looked at the reviews on here before I opened an account. I took out the majority of the money because they suspended my account and had so much trouble cashing a check for me. I started not to trust this bank and started pulling money out. I have called them for 4 days and no one can help me. I am told I will be called and emailed by the supervisor and nothing. Do NOT BANK with BLUEVINE!!!!

      Business Response

      Date: 10/06/2023

      Hello ******,

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.

      Thank you,
      Bluevine Team


      Customer Answer

      Date: 10/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************
    • Initial Complaint

      Date:10/03/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had $500 that has been in transfer from my Bluevine Bank Account to my *************** Account since 9/6/23. I have contacted Both Banks, and have spoken with 4 different BlueVine reps in regard to this matter.3 phone calls ago to bluevine, I was told that they were going to open a claim up with their technical support team and that I would hear an update from BlueVine asap. (Remember this theme). I had to call back a week later after not hearing from BlueVine, only to be told by the rep that "They're still looking into this and will reach out as soon as they have an update" Another full week goes again after AGAIN hearing nothing, So I decide to call back. Mind you, this has been 25 days since I initiated the $500 Transfer that BlueVine still "doesn't know what happened to it". I was on the phone for over 30 minutes only to be told yet again, "They are still looking into this and they will have a Supervisor reach out", this time promising an email by Monday, October 2nd.I receive an email from a BlueVine Supervisor on Monday, October 2nd (Nearly a month after the transfer was initiated) only to be told, yet again, "They are still looking into this and will reach out with an update when they have one". Unbelievable.I have initiated dozens of bank transfers with BlueVine just like this and have never had any issues. The way BlueVine has handled this situation has been nothing but disappointing. They have one job, and that is to handle your Money.As of 10/3/23, BlueVine is simply communicating that they don't care much about proper handling of funds, and that they do not care that their customer has been waiting nearly a month for a transfer to complete when it's a mishap on BlueVine's end. I expect a swift response, and more importantly my $500 be deposited into my Huntington account right away. I will be reporting this to the *************** after submitting this.

      Business Response

      Date: 10/09/2023

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
      Thank you,
      Bluevine Team



    • Initial Complaint

      Date:10/03/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ********************** 2 years ago. I put in a request to change my phone number back in August of 2023. My number was never changed and i never received an email. I called about 4 times and every time a different representative give me inaccurate information. The first representative said i had to upload my business documents and I did that. I called to check the status and another rep said i had to upload my phone records. I did that and they said it could not be accepted because it wasnt in pdf format. This process has been going on since August and nobody knows anything at this company apparently.

      Business Response

      Date: 10/06/2023

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
      Thank you,
      Bluevine Team

    • Initial Complaint

      Date:09/27/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company has banked with Bluevine for 3 years. On September 26,2023 I attempted to make a deposit into my account at the local ******* considering Bluevine does not have a traditional bank, nor ATM's where funds can be deposited. (Also there is a $3.74 fee for deposits and a limit of $1,000 per day which was not explained at the time the account was opened.) When I attempted my deposit, it was declined. I logged into my bank account app and I found my account was placed on hold. I contacted Bluevine on the morning of September 27, 2023, and asked about the hold. The representative couldn't answer so I was transferred to an assumed supervisor named ******. He stated according to his notes the account was closed due to a restrictive business category. I asked him how this determination was formed since real estate isn't a restrictive industry and we have banked for over 3 years. He stated he couldn't answer this question and we should have received an email. After placing me on hold for five minutes he stated no email was sent regarding the closing of the account and that they would mail the money to my account within 90 days. This is a horrible way to treat a business that relies on day-to-day capital, now holding the funds we had for operation for 90 days can almost put us out of business.

      Business Response

      Date: 09/27/2023

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
      Thank you,
      Bluevine Team

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After changing my phone number due to a primary job change I lost access to my small business account at ****************** as the phone is used for the two-step verification. After several attempts to regain access I have gotten nowhere with their "customer service". At this point I am in the third week of not having access to my account. After several exchanges with Bluevine's customer service I keep getting the same frustrating response that I need to submit proof that my new phone number is actually mine by submitting a pdf copy of an invoice. I do not have such as it is a phone provided by my primary employer and I do not have a personal phone. Last week I then submitted my wife's phone number with a pdf copy of her invoice. We have same last name and she is the co-owner of our small business. They still haven't changed the phone number on my account. At this point they don't even respond to my emails.In all their responses it is as if they simply copy/paste some standard response. Even after asking if there isn't another way we can go about verifying that I am who I say I am. After reading other similar complaints on BBB I see I am not the only one. Even here they have the audacity to use they copy/paste responses with absolutely no value.I am getting nowhere and since I can't login to transfer my funds to another bank I am left without access to manage my business financially. In effect they have confiscated my business funds and they do not respond intelligently or at all to my emails, not to mention trying to get to talk to someone on a phone.

      Business Response

      Date: 10/09/2023

      Hi *******,

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

      Thank you,
      Bluevine Team

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a pending hold from *************************** still on my account from Sept 9th. This is the 2nd time or maybe more that this bank can't handle a hold that is supposed to drop off. I have called Universal, they said they have no hold on the account and my account is zero. They sent me the zero balance to prove it. The last time I had this situation with bluevine they removed the hold, now they are being stubborn and holding my money for no reason.

      Business Response

      Date: 10/04/2023

      Hi ******,

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.

      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

      Thank you,
      Bluevine Team

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Opened account 8/8/23 Deposited money 8/15/23 Account frozen 8/20/23 Bank requiring personal bank statement to unfreeze account for $1500 electronic deposit

      Business Response

      Date: 09/25/2023

       

      Hi Porsche, 

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.

       

      Thank you,
      Bluevine Team

       

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Porsche *******
    • Initial Complaint

      Date:09/17/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposited a check still haven't got my money back yet

      Business Response

      Date: 09/19/2023

      Hi ****,

      Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
      Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.


      Thank you,
      Bluevine Team


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