Complaints

This profile includes complaints for Bluevine Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bluevine Inc.

  401 Warren St Redwood City, CA 94063-1578

  
• 

  BlueVine Small Business Banking Solutions

  830 3rd Street Gretna, LA 70053

• 

  BlueVine Inc.

  30 Montgomery St Ste 1400 Jersey City, NJ 07302-3857

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BlueVine Took My Companys Moneyand suspended my account without no explanation. Stay far away from this company! They have my money sitting in an account that I cannot use whatsoever!! Will be taking legal action. Business bills are coming up the next couple days and they are holding my money hostage! Terrible mistake signing up my business with them!

  

  Business Response

  Date: 07/25/2025

  Hi ******, 
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Bluevine on 6/18 after realizing I had deposited a check that was likely fraudulent. I spoke with someone and they advised me to let the person who wrote the check know to put a stop to it and that I could not issue a refund until the payment cleared. I reached out to the customer to inform them. On 6/20, I got an email from Bluevine that the check I reported was returned. On 6/27 I got emails that my accounts (business checking and savings) had been suspended. I called that day and was told it was under review and it would take 1-2 business days and to look for an email. I was out of the country June 28-July 2 and called when I returned home because I had gotten no feedback. Ive spoken with staff and emailed to no avail. It is going on 3 weeks without access to my funds and now I have been frozen from the account and cannot even log in to access it to check on the status of my business funds.

  

  Business Response

  Date: 07/24/2025

  Hi ********,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against Bluevine, where I maintain my business banking account. The institution has failed on multiple levels to uphold basic obligations to me as a business client.On or about June 19, 2025, I deposited a $1,200 check from ****** ****** / 312 ****************************** via mobile deposit. The check was returned, and I have since confirmed through verbal statements from both Bluevine and the issuing bank ********************* that the account it was drawn on is closed.Despite repeated requests, Bluevine has refused to provide me with any written documentation confirming the return reason or status of the check. I have been told by customer service that no such documentation is available, leaving me without any legal recourse to pursue the issuer for fraud, damages, or *********** make matters worse, Bluevine has placed extended holds on my remaining funds, causing multiple payment failures, overdraft fees, and an inability to meet ongoing business obligations. I am now effectively shut down operationally due to a banking partner that **** even confirm the most basic transaction details that directly impact my ability to take legal action and stay in business.Bluevine contact, **** *******, has ceased all communication. My emails and follow-ups have gone completely unanswered, even after escalating the matter through the support system.This experience has been disastrous. I am not only the victim of a fraudulent check, but my own bank is now compounding the damage through inaction, obfuscation, and poor communication.Relief Requested:A formal, written confirmation of the return reason for Check #*** deposited June 19, 2025 Immediate release of any held funds unless legally justified A response from Bluevines senior support team explaining the delay, breakdown in service, and how they intend to correct it BBB investigation into Bluevines failure to support customers in cases involving fraud and returned items

  

  Business Response

  Date: 07/18/2025

  Hi ******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business checking account with ****************** and deposited a check after being told it would clear in 37 business days. As the expected clearing date approached, my account was suddenly frozen for security reasonsdespite no issues during the prior two weeks of regular use.After spending over two hours on the phone with support, the account was unlocked. But shortly after making just a few normal transactions, it was frozen againthis time before the weekend, leaving me with no access to my funds and no customer service available. I now cannot pay bills or operate my business, and there is no clear timeline for resolution.Whats more concerning is that this appears to be a widespread issue. Many customers online report similar experiencesfunds being held or never returned, accounts frozen without warning, and minimal communication from Bluevine. This is unacceptable, especially from a fintech company with large investors and reported IPO ambitions.If Bluevine no longer wishes to do business with me, Im fine with closing the account. But I demand the immediate release of all funds so I can move forward without further financial harm.Desired Outcome:Immediate release of my funds and an explanation for the repeated account holds. If the relationship is to end, close the account only after funds are returned.

  

  Business Response

  Date: 07/15/2025

  Hi Vasileios,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue Vine has frozen my account with over $7000 and refuse to give me access to my money. Ive contacted them over a dozen times. Very urgent as Im facing homelessness due to their practices. Please help.

  

  Business Response

  Date: 07/15/2025

  Hi *******,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bluevine closed my account without giving me a reason. I had approximately $600 in the account. At first it said that I was locked out. I tried contacting them to find out why my account was locked, when I sent that email the next day I received an email stating that after an internal review that my account was closed. So, now I have again messaged them since they do not make it easy to find a contact number, I would assume intentionally. So, with the way it sits I would just be out that money.

  

  Business Response

  Date: 07/10/2025

  Hi Devon,

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team has worked with you to resolve the issue, and has contacted you directly. If you're still interested in assistance, please reply to our latest communications. We're happy to help.
  
  Thank you,
  Bluevine Team
  
  

  Customer Answer

  Date: 07/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really don't need to go into too many details because it's the same story as everyone else.1. We opened an account and it took a few months until the first payment was deposited into the account 2. Finally got money in the account and went to pay the first of a handful of bills due. Account is put on hold. 3. I called and was told it would be reviewed and resolve in 1-2 days. 4. Wake up the next morning with an e-mail about the account being close with no explanation. 5. Call and all they will tell you "Cannot verify information" and check is being sent. Bills were not paid. When I asked what I do if the check doesn't show up (as I've seen others mention that has happened) I was told to call back and they would "See where it's at". I asked later for the tracking number and was told **** doesn't provide tracking numbers. I told him that was not true and he acknowledged that they just don't record the tracking numbers. And what he meant by "see where it's at" is to look at the sent date and guess. I asked for the funds to be wired to me (as the check hadn't been issued)not possible. I asked for them to cover the late fees would would incur because of thisno possible. I asked what information were they unable to verify: ** For security purposes we cannot disclose that information**. Do NOT open an account with ******************.

  

  Business Response

  Date: 07/09/2025

  Hi ****,
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was put on hold on 06-23-25 today is june 30 2025 i did my first complaint because i am a small business and needed my funds i had call more than 10 times i was told 3 business days for a resolution and today past already five business days and still no answer and all my money Hostage

  

  Business Response

  Date: 07/08/2025

  Hi *******,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  
  

  Thank you,
  Bluevine Team
  
  

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Unauthorized users were able to intercept or bypass 2 factor **des and get on my ac**unt without my authorization or knowledge 6-10-2025. 2. Unauthorized users were able to intercept or bypass 2 factor **des and add an unauthorized authorized user to my ac**unt without my authorization or knowledge. 6-10-2025. 3. Unauthorized users were able to directly receive 2 factor **des and add a ***** ac**unt to my ac**unt without my authorization. 6-12-2025. 4. Unauthorized users were able to wire out $8000 with what I believe was a domestic wire transfer from my Bluevine business ac**unt to a ********* ac**unt without my authorization or knowledge. 6-12-2025. To add details on Bluevines response to this fraud. On 6-12-2025 I got an out of place text saying that a payee was added to my Bluevine Business checking ac**unt. As soon as possible (1hr) logged on to see $8000 had been wired out of my ac**unt. I called ****************** immediately and told them this is a fraud and they admitted it was a ac**unt take over. We opened a dispute. The result is Bluevine said they **uld not re**ver the funds and closed my dispute. I appealed to the dispute saying that I did not authorize the user to be added to my ac**unt and somehow the unauthorized user got the 2 factor **des or bypassed the **des accessed and added themselves to my ac**unt. ****************** said because they sent one email about the user being added they are not responsible and closed the appeal. I explained I miss understood this email as it ** insides with something I was doing with the ac**unt at the time (logging on from another **mputer). I go on to **ntest that there is an issue with the security at this bank as someone was able to get on my ac**unt and add an authorized user with 2 factor **des or bypass them this was all done without my direct authorization. I asked for the ** address of where the **des were entered and **mputer that logged on they refuse to look at this or provide it as it proves my case.

  

  Business Response

  Date: 06/26/2025

  Hi ******,

   

  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23519285
  
  

  I am rejecting this response because:
  

  In your BBB response you say that you are working to resolve the issue and follow the emails this is not true, all I keep getting from all your representatives is that the dispute is closed and your decision is final.
  I have no indication that the fraud investigation aspect will have any bearing on my funds being restored or if this case is on going. Please confirm or deny what is going to happen moving forward.
  As of now I understand that Bluevine will make no attempt to restore my funds regardless of the out come of any fraud investigation. 
  

  No one has looked at the fraud aspect of this dispute that lead to $8000 being stolen. The activity that occurred was not authorized by me directly the sole owner and person on the account. I want to know what IP address of the computers where 2 factor codes were entered and and the computer IP address that was used to log onto my account, as this will prove fraud that took place. I know you have this information as I get a email every time saying such and such computer logged onto my account. The ****************** representative has refused to provide this or more importantly use this evidence in the decision of my dispute. This is the smoking gun proving fraud and poor security practices at Bluevine.

  
  At this point to me your dispute team did an inadequate investigation and closed this case 2 times and this is not to be trusted, they failed to provide or look at key indications (information I requested above) that I did not authorize any of this activity especially adding a user not to mention how easily some one was able to get onto my account in the first place. Also I did not authorize the payee or the wire.
  
  There was an account takeover per the admission of Bluevine, the takeover was a result of a failure in the security at Bluevine this is fraud and should be investigated before any disputes are closed and it was not. This matter needs to be investigated and my dispute to remain open till a proper fraud investigation is completed. Upon completion of a proper fraud investigation into the fraud that occurred a report should be provided indicating what happened and the reason for the decision to not restore my funds.
  
  If there is a miss understanding on my part regarding a on going fraud investigation and how it relates to my funds being restored let me know. Till that happens I will continue to press the issue. 

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/27/2025

  Hi ******,
  
  
  Thank you for taking the time to share this review with us, and apologize that your experience didnt meet your expectations.
  
  Our team is working to resolve the issue and has contacted you directly. We appreciate your patience as we work diligently to resolve this case. If you need additional assistance, please respond to our latest communications. We're happy to help.
  
  Thank you,
  
  Bluevine Team

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23519285
  
  I am rejecting this response because:
  
  This is the same response as last time, this is not to true no one is helping me in the email. 
  Respond here I do not trust your representatives. 
  
  Provide the Fraud Report proving that Blueline has poor security protocol and that sensitive information is available to people at call centers in ****** 
  Was a investigation completed on  how easily some one got onto my account?
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received 6k in funds for work completed into my account, sent them the documents they requested and they decided they didn't like it. They had my money and acct on hold for a month and then when I demanded action they closed it and shut me off completely and won't disclose where my 6k is!! There trash!!

  

  Business Response

  Date: 06/26/2025

  Hi *****,

  We appreciate you taking the time to share this review with us and apologize that your experience didn't meet your expectations.
  
  Like most banking services, our security rules and policies are of high standards meant to protect you and your account. Our underwriting team regularly reviews current customer accounts to ensure safety, and we might find it necessary to freeze or close an account due to suspicious activity. 
  
  Bluevine Team