Business Profile

Consignment Clothes

Poshmark.com

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,652 total complaints in the last 3 years.
965 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Burberry Trench Coat from Poshmark. Before the coat was mailed to me, it was sent to their authentication center to get authenticated. It was marked as authentic and then mailed to me. When I received the coat, I tried it on and it fit too big, so I re-poshed the coat. Another fellow posher purchased the coat. The coat once again gets sent to Poshmarks authentication center, but this time it does not pass authentication. I emailed Poshmark several times and they send back a generic reply stating that the coat did not pass authentication, its prohibited to re-posh/resale coat. I asked them how could they mark the coat authentic when I purchased it and now they marked it as not. They keep sending a generic reply. I feel I was scammed. Im sure im not the only person they jave done this to. Please help
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6706af960a5824cefe64dd5c. A refund in the amount of $751.18 was issued to the user on 11/26/2024 to the users original form of payment.
Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/26/2024, I accidentally placed a bid on a listing up for auction in a "Posh Show." In my experience, this is all too easy to do, as Poshmark's "Show" feature is extremely buggy. I have confirmed this with other app users, and they concur that Poshmark refuses to address this issue because accidental bids make them money. Poshmark refuses to assist buyers in instances of accidental bids on the grounds of a blanket "purchases made through our Live Show feature are binding" policy; however, they don't enforce this policy against sellers engaging in bad-faith behaviors such as cancelling low-bid purchases or giveaway ******* add insult to injury, the listing on which I accidentally bid was for a raffle ticket. Per various sections of Poshmark's Community Guidelines as well as an email directly from their own "Community Team," "sellers and hosts are not permitted to run any...Giveaways, contests, and/or sweepstakes on Poshmark." Period. I think it's very clear selling raffle tickets qualifies. They are now reneging on their previous messages, claiming that Show hosts ARE allowed to run gambling-style promotions and "as long as [the host assumes] all responsibility." In other words, Poshmark made their commission on the raffle ticket listing, so they don't care.This link shows just one section of Poshmark's Community Guidelines where selling raffle tickets is pretty explicitly prohibited: ************************************************************************************************. Their ************** site goes into further detail about what a seller would need to do for a raffle to be remotely acceptable, and the seller who ripped me off did not follow these extremely detailed rules: ***************************************************************************** am requesting a refund for the order in question, as well as an additional order wherein I experienced similar issues, totaling approximately $50.
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this matter to our attention and we apologize for any misunderstanding regarding order #: 6745ae195fa00a554b9fceff. A refund in the amount of $24.35 was issued to the user on 12/10/24 to the users original form of payment.

Please note that refunds are immediately issued by Poshmark, but can take up to 1 full billing cycle for the users payment institution to reflect the amount on the users statement. Any additional questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:12/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a pair of sandals late sept 2024 and fully disclosed condition and priced accordingly. I have been selling on poshmark for several years and 95% of the feedback is 5 star with never a question to the authenticity of an item. The buyer challenged the authentic nature of the sandals and I approved the return on 9/24 and she sent back 9/25/24. They were stuck at the Philadelphia post office for several weeks. I called the post office with the tracking number poshmark provided and the postal worker said the item went back to buyer. I have been in a loop with what appears to be the same customer service agent at ******************** named *******. Initially she didnt seem to have read my question and instead said if i could prove if the item was authentic but Im not able to do until I get the item back. Ive sent several emails thru the support link and I always get a reply back that varies from scolding tone of not sending inauthentic items to they cant help or dont ship the item well after I shipped so I imagine the generating of return label triggered the dont ship email. I just want the item back at this point which according to the post office is with the buyer.
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this to our attention. Our Disputes team here at Poshmark is fully trained and thoroughly investigates every claim, and all evidence provided from both parties. After further review, our Disputes agent found that the item is not authentic.
As stated in our Terms and Conditions: Poshmark does not support replicas/counterfeit items being sold on our platform as this is against our selling and buying policy, which can be found here:************************************************************ & *************************************************************;
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/11/2024

Complaint: 22634081

I am rejecting this response because: the item was shipped back to the buyer instead of me. I wanted the item back because Im disputing that it is not authentic. You are relying on the buyers opinion. Im not asking for payment, I just want the item back and the tracking number you provided shows the buyer has the item in her possession.

Sincerely,

***** Pole
Business Response
Date: 12/13/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/16/2024

Complaint: 22634081

I am rejecting this response because:
Poshmark has stated they replied via email and they have but it was very obvious by the customer service members response, that my email via their support function was not read fully. They provided a tracking number and that tracking number per the **** shows the item went back to the buyer. I just want the item back and it appears its still with the buyer.
Sincerely,

***** Pole
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold two of my prom dresses on Poshmark. I had someone comment under my listing letting me know they wanted to buy dress. I then got an email from the poshmark buyer saying they had bought my dress and that there was a form to fill out to receive the money. I clicked on the form and it asked me for my bank card information which I gave. They in turn took $257 out of my account without my knowledge and won't give it back. Poshmark support team contacted me and said for me to get my money back I needed to find a 4 digit code via my transaction. Right then and there I couldn't find the 4 digit code so the next day I went to the bank which they gave me my 4-digit code. After I emailed them back with the 4-digit code and nobody responded.
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 12/02/2024. For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:12/03/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an offer on a pair of shoes advertised as a 7.5. Please see pictures. My daughter and I size 6.5-7...sizing up a half size was not too gig of a deal. When my daughter looked at the post she noticed the shoes were a 38, size 8. I immediately - within two minutes contacted the seller to cancel the order. See conversation. The seller agreed that she would cancel. Again, see conversation. Instead, the seller rushed to mail the shoes (I guess). I refused delivery of the unopened box - see picture at ************ I communicated with Poshmark and the seller, letting them know of tracking information, etc. Thanked the seller for cancelling the order. Poshmark is not refunding my money and the seller has the unopened box with the shoes. I would like my ********** refunded. If you look online, there are hundreds of complaints similar to this. Poshmark is putting profit over honoring their policy. The shoe size was grossly misrepresented.
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It has now been over 30 DAYS and I still have not been paid for 2 of my completed sales. Please release my earnings and transfer to my bank account File attached of transfer earnings that Poshmark owes me
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, our team has detected a security issue linked to this account. For security measures our team has put the account under a temporary extended hold while our team conducts a thorough investigation.

Regards, Poshmark Client Service

Customer Answer
Date: 12/11/2024

Complaint: 22632243

I am rejecting this response because: my account and funds have been on hold for over 2 MONTHS now. Please expedite this issue and release my payments to me

Sincerely,

Summer C
Business Response
Date: 12/13/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/16/2024

Complaint: 22632243

I am rejecting this response because: Poshmark has had my funds on hold for over 2 months now on 2 orders, both of these buyers rated me 5 starts, poshmark owes me payment on 2 completed orders

Sincerely,

Summer C
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 1st I opened a POSHMARK account and created listings for 6 items of clothing, Within minutes of my opening the account I had 4 offers for purchase of my items, but was asked to contact the buyer off the POSHMARK website in one case and asked to copy and paste a link to my search bar in the other case. Both were scams where the "buyer" was attempting to get my personal information. When reporting these scammers POSHMARK did nothing. In fact, over the past two days I have continued to get offers from scammers with the same wording but with different user names on *************************** doing a ****** search on this issue you see that numerous people have the same complaint for years with no history of POSHMARK doing anything to shut this behavior down. There website is a playground for scammers and they do not appear to care.
Business Response
Date: 12/10/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/12/2024

Complaint: 22631571

I am rejecting this response because:
The answer from Poshmark was very Trumpian. "I don't know what you are talking about is not an acceptable answer." The original "offers" for my items have dropped off the history, but I have attached two reddit screen prints that show this is a common occurence.
New sellers list new items and immediately get scam offers from telling the seller that the item has been sold but the buyer needs more photos or needs to click on a link to complete the sale. Reddit is inundated with examples all with a common theme: Poshmark is unwilling to do anything to stop this behavior.
Apologizing or admitting you have a problem would be one thing. To ignore it and say you don't know what I am addressing is shameful.

Sincerely,

*** ******
Business Response
Date: 12/16/2024
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/16/2024

Complaint: 22631571

I am rejecting this response because: I feel it is appropriate for Poshmark to answer to the BBB for the issues they are causing.

Sincerely,

*** ******
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sold a ********************************** Run around hat on poshmark on Nov 28th at 10pm. The item was shipped on Nov 29th at 12:05pm. I recieved a email Item was canceled Nov 30th at 12:40am. I contacted support first time on Nov 30th 12:45am. I have yet to hear back, When i called poshmark out on ******* i've been given the run around and false promises of when ill be contacted back multiple times.Tracking shows buyer received item on December 2nd. I am now left without my item or the money! I am absolutely disgusted!!Order number is 67492d8050e2df0fd03cd347
Business Response
Date: 12/09/2024
Poshmark understands how important it is for our users to receive their payments promptly. We want to confirm that your earnings in the amount of $40 were released to you on 12/03/2023. Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 12/10/2024
I think its disgusting that it took as long as it did for something that Poshmark allowed to happen but shouldnt of happened. The email I finally received from support after countless attempts at contact were oh theres a protocol why wasnt that enforced straight away why leave people out worrying. Oh and you got your Fee!
Initial Complaint
Date:12/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings,On 11/13/2024 I placed an order with Poshmark. According to their process and procedures, the vender has 3 - 5 business days to mail out the order, and funds should not be released to the vender until the item is received by the purchaser. Neither one of these guidelines were applied. Funds were released immediately, and as of today I still haven't received the ** handbag I purchased for a total amount of $64.50. I sent an email to the seller, and I have reported the issue to Poshmark Support Team, 3 times within the month of November to be exact. As of today no one has reached out to me to reach a resolution. If a company can not follow their own policies and procedures, they should not be in business. This is the first and last time I use this platform. If the only way to get their attention is by filing a formal complaint to the BBB, then shame on them. This is totally unacceptable and unprofessional. If what I ordered is NOT available they should have not processed payment and should have the decency of returning my money. I appreciate BBB for stepping in. Thank you very much.Order Number: 673501b452714fbeb15d0c86 - ******* **** Handbag $64.50
Business Response
Date: 12/06/2024
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Issue with Poshmark Account and Payment Dear Poshmark Support Team,I am writing to bring to your attention a concerning issue regarding my account, @*************, on Poshmark. Recently, I encountered a problem with four items that were mis-scanned by ****. Upon noticing the discrepancy, I promptly visited the post office to rectify the situation and also contacted Poshmark for assistance in ensuring the items were shipped to the correct ************** my surprise, my account was frozen by ********************** without any explanation provided. Despite my inquiries, I have not received a response regarding the account suspension. I have provided evidence, including a screenshot of the buyer confirming receipt of the items after **** corrected the error. Furthermore, I followed the necessary steps to request my funds on November 21st, as per Poshmark's policy which states that funds are typically received within 1-3 days. However, as of today, December 2nd, I have yet to receive any updates or my funds.I have made multiple attempts to contact Poshmark customer support, reaching out a total of 9 times, but unfortunately, I have not received any response or clarification on the matter. Regrettably, I find myself in a position where I am compelled to consider escalating this issue to the Better Business Bureau as a final attempt to seek resolution and release my funds.I kindly request your immediate attention and assistance in resolving this matter promptly. Your cooperation in this regard would be greatly appreciated.Thank you for your understanding and prompt action.Warm regards,***** *********** ************
Business Response
Date: 12/06/2024
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service

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Poshmark.com is NOT a BBB Accredited Business.