Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Customer Complaint:
Poshmark
came to BBB’s attention in December 2012. A review of complaints was completed
in February 2025. The complaints on file concern issues with returns and
refunds.

BBB
encourages consumers to review Section 16, Letters C and D of the Posh Protect
Policy for payment information details. For information regarding refund
eligibility, please refer to the Refund Policy.

https://poshmark.com/terms#return-policy
https://poshmark.com/posh_protect
https://poshmark.com/posh_authenticate

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,844 total complaints in the last 3 years.
1,059 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold a pair of pants on posh platform as a top rated seller, description was 100 percent accurate. Bought pants off PoshMark exact same way and re sold them. Buyer didnt ask for measurements and then opened a case because she said Im obligated to provide them however Poshmarks policy states sellers do not have to provide measurements its up to the buyer to ask. Buyer couldnt afford the pants so she opened a case. PoshMark fraudulently allowed after two weeks the pants to be retuned. They arrived damaged and worn and PoshMark has ignored all my emails saying they are aware the pants are damaged upon return but I will have to re buy a brand new pair and they will not be refunding me. This scam is illegal and i will need to be paid in full for my sale.
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23561872

I am rejecting this response because: PoshMark once again has lied in their response. I have not been paid on this sale nor for the fraudulent return and damaged item. PoshMark will owe the full amount of the replacement cost of the pant totaling ****** if they dont release funds owed. PoshMark has engaged in abuse and theft and no longer is a trustworthy platform. I strongly encourage you to coordinate with your accounting team to release full funds for the sale or we will proceed with legal action. I appreciate your corporation on this matter.

Sincerely,

*********
Business Response
Date: 07/10/2025
All additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/12/2025

Complaint: 23561872

I am rejecting this response because: I have sent info directly to support and Poshmark has responded that they prefer small claims court , and legal action. They admitted they made a mistake in allowing the fraudulent return and told me to reach out to BBB to try to resolve before filing with the court. The balance is ****** please make payment to avoid additional court fees.

Sincerely,

L Sa
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a tote bag from a seller on Poshmark. The bag finally came and it's saturated in cigarette smoke. It does not disclose this in the ad. I don't want this item, it smells horrible.
Business Response
Date: 07/08/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a t-shirt from a seller on Poshmark who used photos of an authentic Realisation Par designer shirt in their listing. I trusted that was what I would receive. However, the shirt I got was clearly a counterfeit: it had no designer branding or tags, the colors and quality were completely off, and it did not match what was shown.When I contacted the seller, they ignored me. I filed a case with Poshmark, submitted side-by-side photographic evidence, plus screenshots from other listings showing the real product, the tag used by the designer. I even sought out advice from the Reddit Poshmark community and got comments from other users pointing out that this seller frequently lists cut tag designer items and only uses the brands official photos without a photo of the actual item for sale had I known this was a red flag I would not have purchased. Despite this, Poshmark denied my return, claiming it was a case of the item not fitting or not being my style which is not true and does not reflect what I reported. I followed up with even more documentation and contacted the brand (Realisation Par) to alert them of the counterfeit. Poshmark claimed they reviewed the chat between myself and the seller, but it was clear they didnt and I simply got a lazy copy/paste response.This is not a case of buyers remorse. This is a clear instance of fraud and counterfeit sales, and Poshmark is failing to uphold their own buyer protection *********** seeking:A full refund of $41.43 Accountability for the seller Confirmation that Poshmark is reviewing this case for fraud and taking action to protect future buyers This experience has been stressful, unfair, and is undermining trust in the platform. I have all documentation and screenshots to support my claim.
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this matter to our attention. Upon further review, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.

Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23560174
I must strongly dispute Poshmarks decision to close this matter by claiming the item is as described.
After further escalation, I received direct confirmation from the original brand, Ralisation Par, that the shirt I received is not authentic. I have attached their email for your reference. Their representative also expressed interest in removing the fraudulent listing and involving their legal team if necessary.

This is not a matter of fit, color preference, or brand omission in the listing it is about intentional visual misrepresentation and platform accountability. Here are the core facts:

The seller only used photos of models wearing the original Realisation Par shirt in the listing. This visually misleads buyers into believing they are purchasing that very iteman authentic item.
The shirt I received differs clearly in print quality and color from the photos in the listing, which means it does not match the visual description implied in the post.
The seller has a pattern of listing knockoffs, including other questionable designer-branded tees, sometimes even naming the brands in previous listings and then stating they were found at a thrift store or they later cut off of the tags.
Poshmarks claim that an item cannot be counterfeit because no brand was explicitly named is illogical and sets a dangerous precedent: it suggests that sellers can freely use deceptive images to imply brand authenticity without consequence as long as they dont name the brand in the text. And again: this seller HAS used brand names in their past listings for inauthentic items. Additionally, when I searched for this specific shirt on Poshmark, this sellers listing came up, regardless of omitting the brand in the listing.

I request that this case be reconsidered. I am also formally requesting a full refund of $41.43 and a review of this sellers activity for potential fraud.

Business Response
Date: 07/10/2025
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached pictures of this. I sold this item with extremely clear, concise and honest photos on July 1 of 2025 to this person. This person as the buyer has now changed their name and is bludgeoning me with harassment. I have asked Poshmark to please stop them and release the funds as they are lying. They have showed in different items from what I sent them and are attempting a refund which would set me back not only a sale but also my cost on my product I am asking for an intervention and help with this as it is really disgusting to be put in this position and unprofessional I need an answer and Ive been asking and asking the case. is supposedly in review. There should be no cases person as the buyer has absolutely lied and continually bludgeons me. The area where I can write comments is been cut off, so obviously the buyer is able to see more than I am, which puts At a disadvantage I have pleaded for answers and help to get rid of this person and release the money and also to pursue what they are doing yet. I have no answer please intercept
Business Response
Date: 07/08/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account on ********************** was wrongfully banned due to a customer believing I was selling counterfeit items. The customer opened a case against me, realized they were wrong and the items were real, and dropped the case all within minutes. Hours later my account was banned, i.e. I cannot perform any actions within the app. I am now missing out on my second income as a mom, all due to this company seeing that the customer opened a case against me for counterfeit items before dropping the case minutes later and profusely apologizing to me. The entire conversation is viewable by Poshmark, yet they did not view the conversation, and only saw that a case was opened against me. Poshmark refuses to respond to me, refuses to view all of my proof that my items are genuine, and refuses to view the screenshots of the customer and Is conversation in which they profusely apologize and state that they were able to verify the items they thought were counterfeit. It has been days and I am still unable to use Poshmark due to being banned. I am missing out on my second income as a mom.
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 7/3/2025.
For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23559280

I am rejecting this response because:
I received what appeared to be an automated email response on 07/03/2025 that did not address any of the issues I brought to attention in my email. My original email stated that I was reaching out due to multiple issues with my account, and that I was unsure if my account had been hacked, wrongfully banned, or suspended. My account was and still is not allowing me to do anything whatsoever. After asking fellow Poshmark users, I discovered what was happening was a wrongful ban. I sent additional emails and messages asking for an explanation as to why my account was wrongfully banned, to which I received no response besided the email you are using as defense. The email being used as defense stated: "Thank you for reaching out. I apologize for any inconvenience caused and am happy to look into this further for you. I kindly ask that you please provide the proof of authenticity for the items. This can include your receipt or invoice from the original purchase. Once the authenticity is confirmed, I would be happy to reinstate the listing on your behalf." This is not a response to any of the questions or concerns I brought up. I do not need the listing described in this email reinstated; it was already sold. I need my profile reinstated. Taking almost a week to address an issue that happened and was resolved over the course of an hour is very unfortunate customer service, and I wish I could reach a real human being who would actually look into my issue at hand and realize that it was a mistake on behalf of my customer, not me. I have no reason to be banned. I have done no wrong. I have never and would never sell a counterfeit item. Even the customer has reached out to ********************** support on my behalf, yet there has been no resolution. This is taking away my second income as an already struggling mom. Poshmark was a way for me to pay my bills, buy my daughter formula, make friendships and connections, escape the real world, and have fun. It was all taken away from me do to a false accusiation that was admitted by the customer themselves in our chat, to ********************** Support, and to me. Please address this real issue and help me resolve it. Please listen to me.

Sincerely,

***** *******
Business Response
Date: 07/10/2025
Regarding the user's response, the buyer's case has been dropped and the user's account is no longer facing any restrictions.

Regards, Poshmark Client Service

Customer Answer
Date: 07/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received the wrong item. I ordered the glossier bubble wrap cream and I area received a broken and used zit stick. I would like a refund
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.
Any additional questions or concerns can be emailed to our team at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/25/25, I purchased a luxury ***** item from a livestream on Poshmark. The seller showed the item stating it was in almost new condition. At no time did the seller disclose the item was a childs item. When I received the item I contacted the seller and Poshmark to let them know it was a childs product and it did not fit and I requested a return. The seller offered a $100 refund to make it better which I declined because it doesnt fit. I have sent at least 20 photos and 10 emails and requested this be escalated and have been ignored. Poshmark has denied my return and suggested I reposh the $800 item so they can make yet another 20% off the same item. Poshmark has sold fake luxury items to me. Their app has become nothing more than a home based gambling site with peddling raffles and wheel spins all of which Poshmark makes 20% off each entry purchased. Yet when luxury buyers spend substantial money and have true issues, their remedy is to resell it so they can make more money. I want to be refunded my $800 as I was sold an item without full disclosure. If you are selling in a luxury market, you should know your products before selling and accepting the amounts of money you are asking. The once trusted selling and buying company has become a disgrace in the pre-loved luxury market. They depend on their users to help keep it safe by asking users to review listings for authenticity of luxury listings. Its a complete and utter disgrace. Many of their top luxury sellers have left the platform due to the reasons of fees, gambling and selling of fake luxury items. As a buyer of luxury items, I will follow their lead.
Business Response
Date: 07/07/2025
Poshmark appreciates you bringing this to our attention. According to our Posh Protect policy, at this time Poshmark does not cover item fit issues. Detailed information on Poshmarks policy can be found directly here: *******************************************.

Poshmark has taken this claim as feedback in regards to our current refund policies. Any additional questions or concerns can be emailed to our support team directly at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/08/2025

Complaint: 23556594

I am rejecting this response because:
This is a luxury item that was not disclosed as a childs item. In addition, following Poshmarks suggestion to Reposh the item it was flagged as a replica after they noted there were no concerns with the item. If this were an $8.00 shirt yes fit would not be an issue. This is an $800 undisclosed childs item sold as an adult luxury backpack.

Sincerely,

******** ******
Business Response
Date: 07/10/2025
Any additional questions or concerns can be emailed to our team directly at ********************************************************.

Regards, Poshmark Client Service
Initial Complaint
Date:07/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have e-mailed Poshmark at least ***** times asking for support. I have sold seven items on their platform. They have a trigger at $2,500.00 items sold where they make you enter your tax information. What I've read is Poshmark has a glitch in their app that gives you an error saying, "you have made an invalid entry." When in fact I've given them the correct information according to my previous filings with the **** I have seven items sitting in limbo that I can't ship until they've verified my tax info. Their system has locked me out. The only answer I have received from Poshmark customer support is check your info and try again. Again, I can't try again, I've been locked out of trying again for almost 3 days now. They have no hotline to speak with a person and it's almost taken them 3 days to respond once. This is unacceptable. I'm going to lose almost 2k in sales because of their horrible system and customer service.
Business Response
Date: 07/03/2025
Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 07/03/2025.

For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************.

Regards, Poshmark Client Service

Customer Answer
Date: 07/04/2025

Complaint: 23555071

I am rejecting this response because: The agent i'm speaking with is not resolving my issue. I need to speak with a manager or someone that can reset your systems to allow me to update my tax information. I have seven items I need to ship out immediately and I can't because your system is blocking me from doing so. It's not allowing me to update my tax info and has locked me out.

Sincerely,

******* ******
Business Response
Date: 07/08/2025
Poshmark appreciates you bringing this to our attention. The user's account has been updated successfully and all shipping labels have been issued via email. Any additional questions or concerns can be emailed to our team at ********************************************************.
Regards, Poshmark Client Service
Initial Complaint
Date:07/03/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ive been a 5-star, top-rated Poshmark Ambassador since March 2017 with $6,765+ in sales and $150 currently pending.I recently sold four **** ************ table books valued at $147+ (not including tax or shipping I originally paid). I offered them to the buyer for $50 with free shipping, leaving me $31.73 in earnings. These books were in excellent to near-new condition, with only minor outer scuffs from storage. Photos of front and back covers were included, and I clearly stated the books were flawless inside, because they ******* always, I disclosed every known flaw. I bubble-wrapped and boxed them immediately upon sale.The buyer opened a case claiming the spines were ripped and a page was torn. That was not the condition I shipped them in. This is either:1. A fraudulent buyer who damaged the books to get a refund 2. They substituted photos of other damaged books to scam the system Poshmark hasnt responded, hasnt paid me, and is allowing buyers to exploit the platforms policies to get free merchandise by falsely reporting damage.Worse, Poshmark asked the buyer for photos of my packaging, as if to suggest Im at fault, despite my 8 year, flawless record as a seller. Books dont rip in transit unless intentionally ************ not accepting damaged items back. Im not taking a loss on products I shipped in confirmed, pristine condition.The only acceptable outcome: Poshmark will need to release my full earnings for this sale. Anything less signals that Poshmark is complicit in enabling fraud and abandoning its Sellers.
Customer Answer
Date: 07/07/2025
Complaint acceptance taken in dictation by BBB *** SS 07/07/2025
This issue has been resolved
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business Name: Poshmark, Inc.Complaint Type: Product Issues Counterfeit Item and Return Denial On June 29, 2025, I purchased what was advertised as a new Daily Drills sweat set on Poshmark for $123.57. The item arrived sealed in branded packaging, but several details indicate it is counterfeit.First, the signature green Daily Drills hang tags were missing. Since the packaging was sealed, the tags could not have been removed without opening it, which raises concerns about authenticity. The material is thinner and lower quality than any authentic item I own, and the logo is misaligned and incorrectly sized. The interior tag says "Made in ***," while all genuine Daily Drills items are made in ******Most concerning is the **# on the label, which traces to "**** ***** ************ according to the FTCs ** Lookup Tool. Authentic Daily Drills items are manufactured by ************** in *****. I contacted Daily Drills directly and shared photos; a brand representative confirmed they do not believe this is an authentic product.Despite this, Poshmark denied my return request. This contradicts their Prohibited Items Policy, which prohibits counterfeit goods, and their Buyer Protection policy, which guarantees refunds for inauthentic items. I submitted evidence through their support system, but no resolution was offered.Resolution Requested: I am requesting a full refund of $123.57, that the seller be reviewed for potential counterfeit activity, and that Poshmark improve enforcement of its own policies to protect buyers.
Business Response
Date: 07/03/2025
Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 6861ef093d18126820db60fd. Our disputes team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards.
We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************************************.

Regards, Poshmark Client Service

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