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Business Profile

Consignment Clothes

Poshmark.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Important information

Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Poshmark.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Poshmark.com

      203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

    • Poshmark

      305 1008 Homer St Vancouver, BC V6B 2X1

    • Poshmark.com

      203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

    Customer Complaints Summary

    • 2,734 total complaints in the last 3 years.
    • 1,054 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poshmark continues to facilitate a platform of fraud and deception. This why so many sellers have moved to Whatnot. I have been selling in this platform for several years and have continued to experience poor support as a seller. There has been an increase of buyers remorse in live shows and Poshmark does nothing to protect the seller. For order #**cd**f69ef2df564e580765 , the item was CLEARLY described and photo with a damaged button. The buyer opened a claim saying there was more damage, come to find out the buyer caused the damaged. When I opened a case with pictures that showed this claim should have never been allowed, they still removed the funds from my account from the sell. They violated there own return policy. If I cant have proper resolution here Im escalating this to the ************************ and filing a police report for damaged property. This continues to be an ongoing issue with Poshmark.

      Business Response

      Date: 03/28/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This order was placed buyer said she got the item. The entire order was cancelled I have emailed Poshmark several. I have waiting for over month to get paid and still not paid.

      Business Response

      Date: 03/27/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


      Customer Answer

      Date: 03/28/2025

       
      Complaint: 23099806

      I am rejecting this response because: 

      They have no refunded me money and issue had not resolved. The buyer revived the items she tells posh also and they are just ignoring it.


      Sincerely,

      **** ******

      Business Response

      Date: 04/03/2025

      Any additional questions or concerns can be emailed to our team at ********************************************************.

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/21/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a sell through Poshmark and shipped the order on February 28th, 2025, and the tracking on Poshmark update to the post office having possession of the item. After several days of the tracking number staying like this, I returned to post office, they told me it was delayed. I let the buyer know. After a few more days, I filed a missing mail claim w/post office. On March 17th, 2025 it showed it was out for delivery. Poshmark had cancelled the order saying not to ship item, when clearly the tracking showed the post office had possession of the item and I obviously had no control of it. I have contacted Poshmark support probably over 20 times via email and on the conversation section of the item purchased, there is an option to click on Help and Support. However, all of my messaeges/email have been ignored or they are answered by an automated response that says someone will contact me with 24 hours, or it will say it is being escalated to someone that can help, but it ends there. I am a single parent, the sale was $250, the buyer obviously received and keep the brand new iphone 15 still in the box, because Poshmark cancelled the order, and I never received payment for it. It still shows cancelled on my end. I have proof the buyer received it because she commented on the listing telling me she received it. I am beyond upset and frustrated with this. Order Date: Feb-28-2025, Order #: 67c14d43555c149dee6c744d Tracking Number: **********************

      Business Response

      Date: 03/28/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to the mishandling of my recent order with Poshmark and the company's refusal to provide a fair resolution. I received a bathing suit in the wrong size, and despite this being a mistake on Poshmark's part, I am being unfairly penalized for not returning the item within the designated return window.The package was delivered after 1pm on Saturday, March 1st, which was too late to return it as **** closes at 1pm on Saturdays and is closed on Sundays. I was leaving for a trip early the next morning, Sunday, March 2nd, and the bathing suit was intended for that trip. Because of my early flight, I had no time to return the item before leaving. I was out of town from March 2nd to March 8th, which made it impossible to return the item within Poshmark's two-day return window.This was my first purchase from Poshmark, and I was unaware of the strict two-day return policy. By the time I received the necessary return details from Poshmark, it was already too late. Despite explaining these circumstances to customer service, I have repeatedly received a generic, canned response stating that I did not return the item within the two-day window. I have emailed customer service numerous times, but have been unable to engage in a real discussion with anyone at the company to resolve this issue.The $5 credit I was offered is inadequate and insulting, considering I was sent the wrong item through no fault of my own. I have been ready and willing to return or exchange the item now that I have returned from my trip, but Poshmark refuses to accommodate this request. As a first-time customer, I am extremely disappointed with their lack of professionalism and poor customer service.

      Business Response

      Date: 03/27/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past week I have had multiple issues with purchasing products on Poshmark. The first was a dress that was never shipped to me so I canceled the purchase. Because I bought this with money that I earned from selling on Posh it would not go to my credit card but my balance. I have sent multiple emails over the past few days and not heard back despite the fact that I am supposed to get priority as a Posh Ambassador 2. Next I bought a dress that got cancelled because the seller did not have it, fortunately Posh has already processed my refund for that but it seems unusual that that one is already processed when the seller only canceled yesterday and I canceled the order for the dress that wasnt shipping earlier this week. The other issue is a purse I bought this morning that was immediately resisted by the same seller after purchase but the seller shows as inactive. They possibly got hacked or are a bot but either way I know Im not getting that bag and I want to cancel my order. Because Poshmark does not respond to emails Im contacting you for assistance please and thank you.

      Business Response

      Date: 03/27/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a T-Shirt from Poshmark.com on Sunday, March 16th online.They delivered a T-shirt that I did not order and do not want.They are making the return and refund impossible.I have supplied them with the order number but that is not enough for them, they are requiring a photo.I took a photo and was ready to send it to them; however, I received a message that for my own safety I would need to change my passweord.After changing my password I received a message that for my own safety I was locked out of my account, (You must login to your account top return items), Of course I do not even want an account with a businesses that thrives on scamming their customers. I have spent a lot of time on this because I am a big believer in justice, however, I do have two jobs and three children, so I am frustrated that Poshmark.com is attempting to make me give up on my refund. I am hoping you can assist me in getting my refund and possibly punishing Poshmark.Thanks and have a great day,Sincerely,****** ******

      Business Response

      Date: 03/27/2025

      Poshmark appreciates you bringing this to our attention. Unfortunately, with the info provided in this claim, Poshmark is unable to locate any messages containing the information presented. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.

      Any additional questions or concerns can be emailed to our team at ********************************************************.

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold an order on poshmark, customer is on vacation for 2 weeks per her closet closed , post office has made several attempts at delivery. Package will be held for 2 additional weeks for customer to pick up. I will need my funds released today as package will not be marked delivered for 2 more weeks. Reached out several times to poshmark but theyve ignored it. I strongly encourage poshmark to engage directly with their team to release funds for the sale. As a top rated seller this is very unprofessional to be ignored on a simple fixable issue. Again its strongly recommended funds be released now. I encourage you to view info Ive attached.

      Business Response

      Date: 03/26/2025

      Poshmark appreciates you bringing this to our attention. Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance.

      Any additional questions or concerns can be emailed to our team at ********************************************************.


      Regards, Poshmark Client Service


      Customer Answer

      Date: 03/26/2025

       
      Complaint: 23096472

      I am rejecting this response because: I have sent several messages to Poshmark support and received no answer or resolution. My funds are still on hold and have not been released for the fraudulent and damaged return. I strongly encourage Poshmark to engage directly with support to see why they are lying. This needs to be resolved asap. Attached is order number and email. I strongly encourage Poshmark to engage in honesty instead of continuing the path of lying and not resolving claims that they have had open for weeks. I will not be accepting back damaged merchandise for buyers remorse. 

      Sincerely,

      Customer 

      Business Response

      Date: 03/31/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 3/24/2025. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


      Customer Answer

      Date: 03/31/2025

       
      Complaint: 23096472

      I am rejecting this response because Poshmark has advised me that I should file a small claims court case to retrieve funds and damages they owe, & that even though they have thousands of complaints and cases opened on BBB they are short staffed and cannot respond. I am taking their advice to file in small claims and I want to thank you for allowing me that option. 

    • Initial Complaint

      Date:03/20/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 small porcelain trinket boxes on Poshmark from a single seller on 3/9/2025. None of the items indicated any damage, which per Poshmarks written policy, damage must be disclosed. The transaction total was $114, but the damaged item was $35. One of the items arrived with significant damage. The piece in photographs did not obviously appear significantly damaged though there was some light glare, nor did the description indicate this damage was present. I reached out to Poshmark to request a return based on the damage, and the return was denied. I am looking for a refund of this item as I do not want the damaged piece.

      Business Response

      Date: 03/27/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor.

      As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller.

      Any questions or concerns in regards to our policy can be emailed to our team at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 3/10/25 Amount: $63.00 I sold a dress to a buyer and she opened a case and stated the belt was missing when it wasn't. I submitted my pictures and Poshmark never even looked at them or listened to me. I have been emailing them and they have not responded. I have no dress back or my earnings from the sale. The buyer is a scammer.

      Business Response

      Date: 03/26/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was completed for me by Customer support without allowing me to receive the shipment and to even check if the item came. They accepted the order and finalized payment without me even getting an item. Totally fraudulent practice. What's the point of having a feature of feedback and delivery and order confirmation when those rights are taken from me on an order that hasn't yet been shipped

      Business Response

      Date: 03/26/2025

      Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email. 

      For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************************************. 

      Regards, Poshmark Client Service


    Poshmark.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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