Complaints

This profile includes complaints for Poshmark.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Poshmark.com

  203 Redwood Shores Pkwy Fl 8 Redwood City, CA 94065-1198

• 

  Poshmark

  305 1008 Homer St Vancouver, BC V6B 2X1

• 

  Poshmark.com

  203 Redwood Shores Pkwy 8th Floor Redwood City, CA 94065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pink Guitar from Poshmark for my daughter as a birthday gift. As a seasoned guitarist, who owns many guitars myself, I immediately noticed all of the imperfections with this guitar such as the strings looked as if they were hurriedly put on and were not cut at the peg giving a cheesy appearance; the guitar would not stay in tune very long and while trying to tune the high E string it broke from the tuning peg being cheesy. I asked for a refund because I did not want to give this type of guitar to my daughter on her birthday, however, Poshmark refused and said that Guitar was now damaged. This was a lie to not give me a refund there is nothing physically wrong with the guitar, and anyone that knows anything about Guitars would say the same thing I should not have to explain that to someone that strings can break all the time and I didnt do anything to the Guitar to damage it.

  Business Response

  Date: 11/28/2023

  Poshmark appreciates you bringing this matter to our attention. Upon further review of order #***d99fe37521835fc9b9fe4, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments.
  
  Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************. 
  
  Regards, Poshmark Client Service
  

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20897942
  
  I am rejecting this response because:
  Had I known the item would come in the condition it arrived looking disheveled and unable to be tuned properly I would never had bought it. It seems to me that Poshmark has a no return policy, regardless of whether or not a customer is satisfied with the product. Why not simply say, all sales are final which will give the customer the option as to whether or not they want to buy something defective or not. I will never buy anything else from Poshmark because I dont want to take a chance on buying something defective, and not being satisfied Because truly customer satisfaction is not at the forefront of this companys brand. I will definitely let others know about Poshmark as well.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/01/2023

  A response has been sent to the user via email on 12/01/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20897942
  
  I am rejecting this response because:
  It still does not adequately explain why a refund is not being offered. It claims that the guitar was damaged but offers no explanation of the damage. And quite frankly its insulting to think I paid $278 for a guitar that Im completely unsatisfied with and for them to offer me a $50 credit to spend more money with them on some new item. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pair of sneakers listed on their site for sale at $213. I recieved an email the item sold at 11:30 pm thurs night. Fri morning I got an email I had to add info for tax purposes. At 8:30am fri I got the email that the sale was complete including the shipping label and encouraging me to ship the sneakers asap. I did at 11:00 am fri. At 1:39 pm fri I got an email not to ship the item they didnt verify the payment. Payments are supposed to be processed immediately. It took 13+ hours from original sale email and 6 hours from the second to notify me there was no payment! I emailed support 6 times since fri and have not heard anything from them! Im out the $170 I would have made from the sale, Im out the $213 pair of sneakers and theyre on the way to someone who didnt pay for them

  Business Response

  Date: 11/26/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/21/2023. 
  
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a product from a seller on Poshmark. We had an agreement before my purchase I could return the item if I could not fix it. Turns out we had a medical emergency overnight that would make the purchase unfeasible...hence me unable to fix said item. Contacted poshmark via email immediately the next morning and informed seller. Poshmark responded after the weekend claiming basically because it was shipped to them...they cannot cancel the order. They basically take 7+ days to authenticate supposedly during the holidays yet cant cancel? They further claim if it fails authentication...they will then and only then allow a cancel and full refund. This makes no sense. Seems like they just dont want to pay return shipping to their seller...and want a buyer to foot the bill for a product they no longer want.Per PoshMark:The contract to purchase is between the buyer and the Seller, not Poshmark. Well...then legally they are not able to enforce a nonrefund. My Seller and I had an agreement I could return it despite "all sales final" in writing.Give me my $1,200 back...I may file a civil lawsuit against PoshMark for emotional distress over this. Have not decided yet. If they end up sending me the item against my will..I probably shall.

  Business Response

  Date: 11/26/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, the user has opened a complaint with their payment processor for order #*****d44b2780c22facd54c7. In order to come to a resolution, Poshmark recommends the user to work directly with their payment processor and to email any additional documents to ********************************. 
  
  As stated in our Terms and Conditions: Buyers are solely responsible for reading and reviewing the Item listing before making an offer or purchasing. The contract to purchase is between the buyer and the Seller, not Poshmark. Upon purchasing an Item, a Buyer is obligated to remit payment for the Item to Poshmark including any shipping or additional fees listed. All Purchases are final, with no returns, refunds, cancellations, or retractions allowed, except where (a) Buyer cancels an order within three (3) hours of purchase, or (b) the Purchase is cancelled where explicitly permitted by Poshmark or where applicable, a Seller. Any questions or concerns in regards to our policy can be emailed to our team at ********************************. 
  
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20895590
  
  I am rejecting this response because: again it's a cut paste response. The ** is low of these agents responding.  I am working with payment processor but should PoshMark try and fight me on this, I will see them in Court next year, guaranteed. I already know their agent of process for serving them lawsuit papers and they'd be wise to is*** the money back and let the matter drop. Not to mention I contacted their head of legal who also seems scared crapless by the message I left on his phone notifying him of my intent to *** should this prove more of an is***

  This has emotionally distressed me far too much especially when TOS makes it clear I am *********** a refund.

  
  Sincerely,
  
  ****************

  Business Response

  Date: 12/01/2023

  A response has been sent to the user via email on 11/29/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 12/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They issued a refund to me.
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i sent a package from a sale at poshmark the person said it was broken when she got it. i packed very well and do not think it was broken till she sent it back because the color was wrong

  Business Response

  Date: 11/27/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/27/2023. 
  
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  
  Regards, Poshmark Client Service
  
  

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 13, 2023 Order #*******c00deab29caf40c80 I ordered a bag from one of the Poshmark Ambassadors after the seller assured me the bag was navy blue and not ocean blue. I already own a similar style bag in ocean blue. When the bag arrived I opened the package and was shocked to find it was ocean blue and not navy blue. I uploaded pictures of the bag in clear lighting conditions. Poshmark then told me to take pictures in natural light without any flash, which I also did. All of the sellers photos were taken in low light conditions without any flash, they were taken in front of a window with the blinds drawn. The seller became aggressive, attacking my character. Because the seller is a Posh Ambassador, Poshmark ultimately sided with the seller and ignored my evidence.

  Business Response

  Date: 11/26/2023

  Poshmark appreciates you bringing this matter to our attention. Upon further review of order #*******c00deab29caf40c80, our ****************** team thoroughly investigated the claim, as well as compared the provided photo proof with the listing and any comments. 
  
  Under our Posh Protect Policy, Poshmark will give a full refund if the item does not match the listing description. However after further investigation by our team, Poshmark has found that the item is as described. Any additional questions or concerns can be emailed to our disputes team at ********************************. 
  
  
  Regards, Poshmark Client Service
  

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never sold a single counterfeit but poshmark keeps warning and suspended my account for that. I have all receipts to account for all items I sold this is beyond offensive and I don't know why they intentionally would do something like this. When I offered to send receipts they never responded to me. Absolute scam platform. My account is Frappie

  Business Response

  Date: 11/26/2023

  Poshmark appreciates you bringing this case to our attention. The user's account has been reinstated as of November 20th, 2023. Any further questions can be emailed to ********************************.

  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone purchased my item off of their website. It was listed as good used condition with no rips, tears, etc. ****** purchased my item stating that it smelled like perfume. Its a used item. It can have a smell, I live in a house that uses plug in air fresheners and dryer sheets, etc. we even have pets. The buyer who claims to have bad allergies never asked any questions. I recently cleaned the item, but she could also have it cleaned on her own if it smelled like perfume. My understand is that things can be returned if they are not like they were listed/sold on the website. This person was allowed by poshmark to get a refund from me by making up a smell of perfume because there was nothing really wrong with my item. This is unfair and deceptive because I was money and time on packaging up the item, listing it and on driving it to the mail. I want a refund for the $13-$14 I was *********** the sale because the return was based on a lie and poshmark allowed it against their on description of item rules.

  Business Response

  Date: 11/22/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/20/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service
  
  

  Customer Answer

  Date: 11/23/2023

   
  Complaint: 20891343
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************-tat

  Business Response

  Date: 11/30/2023

  Poshmark has not received any messages containing the information presented in the claim. It is highly recommended that the user contacts ********************** support as soon as possible for further assistance. Any additional questions or concerns can be emailed to our team at ********************************.

  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to sell my shoes on the website where you upload your pictures of what you want to sell. So I did. After a lil time someone brought the shoes and sent me the receipt. Now Poshmark contacted me to let me know there is an activation fee to go get a $200 dollar gift card and send it to them. So I did. Then next they email to say I have to expand my account so I need to give them $800 dollars which I will receive back with the money from the buyer. Once all that was done. They tells me that I need to send another card for $300 dollars to receive my money which I near ask them to put in a card when I have account on there website for them to put the money there. Now they are telling me if I dont pay the $300 dollars I wont receive my money.

  Business Response

  Date: 11/22/2023

  Poshmark thanks you for bringing this matter to our attention. We will never contact you to request your personal account information. A simple way to check whether a request is legitimate or not is to look at the email address domain and make sure it is directly from Poshmark.com (e.x. not from support.poshmark.com or 2017poshmark.com).

  If you have entered your credit card or billing information outside of our platform, we strongly recommend that you contact your credit card company and inform them that your card details may have been compromised. We take these problems seriously, and we will do everything we can to make the platform a trusted and secure place. 
  If you have any questions or would like to learn more about Phishing, please refer to the following resources from our Support Center:

  What is a Phishing Email: support.poshmark.com/s/article/370319397
  What should I do if I received a Phishing Email: support.poshmark.com/s/article/939021762?language=en_US
  
  Regards, Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poshmark has made several mistakes in promising costumers such as myself authenticating all items over 500$ this is the second mistake theyve made and Im fed up I purchased w*** I thought to be a lamb leather Celine *** t*** retails for close to 1800$ considering the *** was 500 I thought it to be relatively low, but because of posh authenticity services I purchased it anyway.They passed it though as authentic. As a luxury buyer authenticator and seller i immediately realized when I got it t*** this item was fake the first give away was the *** was pleather (not real leather) the tags and stitching was inadequate and I tired taking it to my old employers (the real real) and they immediately told me this was a fake. Poshmark has done this to me before with a 3000$ goyard bag and a 5000$ diamond tennis bracelet t*** was 5 carats off from the total item weight I am fed up and and I want my money back please help

  Business Response

  Date: 11/22/2023

  Poshmark thanks you for bringing this to our attention and we apologize for any misunderstanding with order #: 65376b3ef4e525b0ec2770c1. Our disputes authentication team has thoroughly investigated the claim and compared the photo proof with the listing and any comments. After careful evaluation, our team has determined that the item is authentic, as the details of the item are consistent with the brands standards. 

  We welcome the user to have this item authenticated by a third-party authentication source. Please note that costs incurred for this will be at the users own risk. Any further questions or concerns can be emailed to our support team at ********************************.
  
  Regards,

  Poshmark Client Service
  

  
  

• Initial Complaint

  Date:11/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a watch on line through poshmark They sent me confirmation right away. But the watch never came This was on October 24 *************************************************************** an email they needed order number so I gave the number. Then they needed me to verify my identity through there app I did not have there app I sent them a copy of the confirmation page. That is the last I heard from them. I tried several times to communicate with them No response. Now I am out $250.00 and no watch. Can you help please

  Business Response

  Date: 11/22/2023

  Poshmark appreciates you bringing this case to our attention. Upon further investigation, a response has been sent to the user via email on 11/22/2023. 
  For any additional questions or concerns, it is highly recommended that the user engages directly with our team via email at ********************************. 
  
  Regards, Poshmark Client Service