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Business Profile

Gum

Larine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gum.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 48 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a product. never delivered. emailed one month later and said to cancel. Refused to cancel and return my money. INsisted product was on the way. never received./ refused to return my money. thieves. scammers. several others have had same experience.

  • Initial Complaint

    Date:07/17/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company signed me up for a subscription to their product even though I absolutely did not sign up for one. I see many other complaints in online forums related to this behavior. It is unacceptable and was so blatantly theft I felt I had to report this. It is predatory behavior. When I asked to cancel the subscription I never signed up for, I was told to login to a portal.. so I had to submit my email address to the site, be sent a link for the portal, and then gain access that way (clearly this portal was never something that had been set up with an account!)

  • Initial Complaint

    Date:07/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their product on June 6, 2025. I have not received the item and the item has not been shipped as of July 10, 2025. I have included the **** tracking number. I have emailed the company multiple times to which they have responded but all they can tell me is that my order has been processed. I have asked for a refund and cancelation but they will not fulfill my request.

  • Initial Complaint

    Date:07/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent me something I did not order. I returned it. Sent documentation to that effect. They keep claiming not to have received it

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged late in the evening last night for the amount of $42.92. I purchased Larine gum last month and wasn't particularly impressed. For some reason, they charged me again as if I'm on a subscription. I did not sign up for a subscription, there is nowhere on their website that allows you to log in or check subscriptions, and nowhere I can find to cancel any subscriptions. That is incredibly SCAMMY behavior.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received their product after ordering online and was dissatisfied. I emailed to cancel and didnt hear back for over two weeks until the next order was processed and sent without responding to my first email. When they reached out in response to my several attempts to cancel, they informed me they couldnt since they already created a shipping number. Charged me and said I needed to return the product once it got to me. I asked them to cancel the subscription and didnt hear back until today when they charged me again for the third time. I immediately emailed them informing them of my request for a refund and to cancel the order and my subscription.

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered their gum based on ads seen on instagram with raving reviews. After purchase I found several websites and reviews claiming they were scammed by this company for false advertising with no clinical backing or proof. After ordering their product on 5/23 I received an email saying the product had shipped. The initial tracking number showed the product was coming from *********** yet the company claimed to be made in the *** with an address out of **********. After nearly three weeks the package arrived with a suspicious seller name and an address in ********** on the label. When I reached out to customer support they offered a 25% return on my order which also came from a suspicious email and name. The practices by this company are extremely concerning and unethical and I want to file a complaint so others are aware and not scammed like me by this companies fake social media reviews and ads.

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased $104 worth of product from Larine on 5/13/2025. They processed the order and allegedly shipped it on 5/16/2025. I paid for insured shipping. The product never came. When I contacted Larine, they said they could not refund my money nor send me a replacement shipment and have stopped communicating with me. Im out $104 and have no product. At this point, I just want my money back.

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased gum through this company, and it was clearly manufactured in ***** not the US as advertised. Plus, they charged me an extra $5 Fee for shipping protection, which I had declined at checkout. Then, when I contacted them to cancel, they confirmed cancellation but continued to ship and charge me product.

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow getting repeat orders. Never signed up for a subscription. Have tried to cancel multiple times. Stay away from this company. I had to have my credit card company reject future items from them as that was the only way to stop them.

Larine is NOT a BBB Accredited Business.

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