Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a notice to ****** subscription 5 days prior to receiving a notice that my subscription has been fulfilled, package sent out and card charged. No cancellation.

  Business Response

  Date: 09/12/2025

  Hi ****, 

   

  Thank you for sharing your concern and I apologize for the inconvenience caused. I am unable to locate any communication from you before the recent order came through. I do see emails from you about canceling the subscription after the order was placed. I do see that the team canceled your subscription as requested. 

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive asked for this company repeatedly to remove a subscription and discontinue charging me for a product that I do not wish to continue with.After three months, they still continue to charge me, and I have to reply to them every single time to get a refund.

  Business Response

  Date: 09/03/2025

  Thank you for taking the time to share your feedback. Were sorry to hear about your frustration, and wed like to provide some clarity.
  

  Your initial purchase was made through our subscription-only offer, which provides exclusive pricing and added perks. We also offer a one-time purchase option for those who prefer not to subscribe. To make things as convenient as possible, we provide a self-service portal on our website where subscriptions can be managed at any time. In addition, we send reminder emails 5 days before the next charge so customers have ample time to make changes or cancel if needed.
  In your case, we noticed that two separate orders were placed under subscription. Our customer service team directed you to the self-service portal to cancel, and while one of the subscriptions was successfully canceled, it seems the second was overlooked. We completely understand how this can happen, and our goal is always to make the process as simple and transparent as possible.

  
  Please know that our intention is never to mislead but to provide value, flexibility, and full control to all of our customers.

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 28 for toothpaste through instagram and was unknowingly placed on a monthly subscription and billed twice since. Attempted to find a way to cancel online in early August after the second charge. Gave up as its impossible. End of August I noticed another charge and emailed to cancel. Email response indicated I am on a cancellation list.

  Business Response

  Date: 09/03/2025

  Thank you for taking the time to leave your review. Were sorry to hear that your experience did not meet your expectations.
  Your initial purchase was made on our subscription-only offer, which provides exclusive pricing and perks. We also offer a one-time purchase option for those who prefer not to subscribe. In addition, all subscriptions can be managed through our self-service portal, and we send reminder emails 5 days prior to any upcoming charge to give customers time to make adjustments if needed.

  
  We completely understand that forgetting to cancel a subscription can happen, and our goal is always to be transparent and helpful. While we regret that this led to frustration, we assure you that we are committed to honesty and customer care, never engaging in misleading practices. I see that your subscription was canceled after your third order. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21st, I placed an order for remineralized chewing gum from Larine. Nearly two weeks later, I had not received my order. I made repeated inquiries to the business asking when my order would ship, and kept getting answers like it takes a while, or it should be any day now. These days, we buy almost everything on the internet, so a person has a relatively good sense of how long things take to process and to arrive. This transaction seemed very suspect and the answers were very vague. They charged my credit card, and I had already paid my credit card bill, and still had not received what I had paid for. I told them to cancel my order. They told me that they could not do that. It was the only message from them that was definitive. So, I called my credit card company and disputed the charge. **************** removed the charge from my account. A week later, the chewing gum showed up. I checked my credit card transactions again to make sure I wasn't charged again, and I wasn't. So, I packaged the chewing gum back up again and returned it through the mail with a note asking them to stop sending me material, gum, or anything else. I had no interest in any transactional relationship with them at all. Yesterday, August 25th, I received an email from them telling me that my shipment was on it's way. I couldn't believe it. I checked my credit card transactions and low and behold, they had charged my card again. I replied to their email demanding they cancel the shipment and that I had specifically told them a month ago to cancel my order. I called my credit card company again and reported the charge as fraudulent this time. I have never experienced anything like these people before in all my years of being a consumer. They must think that nobody is going to go through all this trouble of stopping them. This has got to be borderline fraud.

  Business Response

  Date: 09/01/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience this has caused you. You mentioned that you buy online regularly. I'm certain that you've seen various companies face shipping delays or even delays in transit during this time. That's precisely what happened with your initial shipment. Due to the fact that the order had already left the premises, we were unable to recall or cancel that. Additionally, we did not know that you had returned the shipment since we didn't receive the return or the note. 
  
  I do see that your initial order was placed on a discount subscription offer, which is why the second order came through and is on the way to you. We offer all of our customers access to a self service portal through our website so that they can go in and manage or cancel their subscription based on their preference. 

  Customer Answer

  Date: 09/01/2025

  I don't understand what part of 'cancel my order' is not understandable.  Whenever I place an order with online vendors, they are prompt and attentive to inform customers of potential shipping delays or product delays BEFORE hand.  Not after the customer has waited weeks without ANY communication from the vendor.  Larine knew they didn't have product in stock to ship when they took my money and charged my credit card.  They didn't want to admit that they were out of stock, but they wanted to string me along.  You take my money, you ship my goods.  If you can't ship my goods, then you don't take my money.  And don't be dishonest about it either.  Cancel my order, cancel, cancel, cancel.  Not one more unsolicited charge from your company!

  Business Response

  Date: 09/03/2025

  Hi *****, 

  Just like other online vendors, we always inform our customers of any delays and the average shipping time. Cancel your order does mean cancel your order but that's only possible if the order is not already on the way to you. I see that your order has been refunded even though they do not meet our policies. 

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription on July 3, 2025. I was chaged again on August 2, 2025. I cannot locate a phone number to call them directly. Everything is done on their website.

  Business Response

  Date: 08/21/2025

  Hi Melody, 

  Thank you for bringing this to our attention and our sincere apologies for the inconvenience. 
  
  Based on our records, you signed up with us on a subscription in July to benefit from a limited-time discount and other freebies.  We have a self-serve subscription platform that allows our subscribers to cancel or adjust their subscription directly through our website. In addition to this, we email our subscribers 5 days before their next charge is due to make those changes. 
  
  Our support team can be reached through email and are available 24/7 to help with these changes as well. I see that your subscription has been canceled. 

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Larineco just charged me for a second order that I never placed and never said anything about a subscription for anything. I want a full refund on this second unauthorized illegal order that this company decided to charge my bank account for without my approval. I want this refund to occur or I will start a lawsuit against larineco for unauthorized and illegally charging my bank without prior authority.

  Business Response

  Date: 08/14/2025

  Hi *****,

  Thank you for reaching out and sharing your concern with us. We regularly run special offers throughout the year some are one-time purchase promotions, while others are discounted subscription plans that include additional limited-time perks and benefits.
  It looks like you were able to take advantage of one of those subscription offers, which came with a considerable discount. As part of our process, we send reminder emails 35 days before each renewal to give our customers plenty of time to make any changes.
  I understand that you werent able to update your subscription before the most recent order processed. No worries our team has gone ahead and issued a full refund for this order.
  If theres anything else we can do to make your experience better, please dont hesitate to let us know.
  

• Initial Complaint

  Date:08/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Larine a few times now to cancel my subscription because they do not have an unsubscribe option on their website. They have refused to comply with my request and have been charging me over $100 every month.

  Business Response

  Date: 08/14/2025

  Hi, 

  We appreciate you bringing your concern to our notice. I see that your initial order with us was placed on a monthly subscription to benefit from limited-time discounts and perks. We do give our customers the ability to manage their subscriptions directly from our website. I also see that you did reach out to our support team for assistance and they directed you to our self-serve portal.   

  I have gone ahead and canceled your subscription and look forward to serving you in the future. 

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year, I order a products (remineralizing toothpaste and gum) which was never received. When I contacted this company weeks later they claimed the shipment was lost and promised to resend.The never did resend the product. I've asked for documentation of the original mailing as well for the resending. They have offers no proof that this was sent and refused to provide a refund.

  Business Response

  Date: 08/14/2025

  Hi ****, 

  Please acceot our sincere apologies for the inconvenience this has caused you. We did ship your order twice and it appears that it was lost in transit twice. It does appear that the address you mentioned on this complaint is different from the one you provided when you placed the order, this could potentially be the reason why the order was lost. 

  I have gone ahead and refunded you for the order. 

• Initial Complaint

  Date:07/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 packs of remineralizing gum from Larineco last month via an ad on Instagram. I wanted to try it, but did NOT sign up for monthly auto ship. Today, July 25, I received notification via email that Larineco charged my credit card for $45.03 without my authorization. I do NOT want the gum and want the charges taken off my credit card. I cannot find a method for canceling auto pay via Larineco. I sent Larineco a direct message as well.

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Larineco for unauthorized recurring charges totaling $469.58.I initially signed up for a single trial shipment for $89.94 (Order #******). That package was delayed by three weeks, but I eventually received it and opened it. I did not authorize any further shipments.However, the company continued to send additional packages every 2 weeks, not the 30-day frequency I agreed to. These were processed before I had a chance to evaluate the product or cancel. All five follow-up shipments were unopened and shipped without my consent.I contacted the company to cancel and request a refund. They ignored the substance of my request, responded with scripted promotional offers, and failed to address the unauthorized charges.I am requesting a full refund for the following unopened orders, all charged without my permission:Order #****** $89.94 Order #****** $94.91 Order #****** $94.91 Order #****** $94.91 Order #****** $94.91 Total refund requested: $469.58 I have complete documentation of the orders, timeline, and delivery status. I am willing to return the unopened products if needed but will also escalate through my bank and federal agencies if this is not resolved.