Reviews

This profile includes reviews for Wyndham Hotels and Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyndham Hotels and Resorts has 11 locations, listed below.

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  Wyndham Hotels and Resorts

  12448 Poway Rd Poway, CA 92064

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  Wyndham Hotels and Resorts

  1110 A St San Diego, CA 92101

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  Wyndham Hotels and Resorts

  1355 N Harbor Dr San Diego, CA 92101

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  Wyndham Hotels and Resorts

  7610 Hazard Cntr #301 San Diego, CA 92108

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  Wyndham Hotels and Resorts

  1301 Carmelo Dr Oceanside, CA 92054

Review Details

• Review fromStephen C

  Date: 08/01/2025

  1 star
  On July 5, I made reservations at 2 different Wyndham Hotels. One in ** for one night for 2 rooms at the same time, with the same name and cc info. And then one in ****** for 2 rooms for 4 nights. The reservations were made almost 2 months ahead of time. Due to some unforeseen issues 2 weeks later, July 17th, I had to cancel the reservations. I received cancellation e-mails for both hotels from Wyndham with cancellation numbers. Much to my surprise on Aug. 1st, 2 days before I was originally supposed to travel, I received an email from Wyndham telling me they were looking forward to my stay. I called the hotel and explained I had cancelled the rooms and they said only one room got cancelled. They cancelled the other room. I then had them check the second reservation at the hotel in ******. Only one room was cancelled there also. Again, both rooms were under my name and on my cc and reserved at the same time, with confirmation numbers for each stay, not each room. If I had not seen the e-mail I would have been charged for 2 rooms, at 2 different hotels for 6 nights. When I cancelled I used the 2 confirmation numbers to cancel both rooms at each hotel. It is disgraceful that Wyndham would try and charge someone after they cancelled their reservation. I had kept the cancellation emails with the numbers and was glad I did. I will be checking my cc statement to make sure they cancelled the reservations. I now have 6 emails from them stating they were cancelled.

  Wyndham Hotels and Resorts

  Date: 08/04/2025

  BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by ******* *******. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.******* Liaison, Customer Care **************************************************************************

• Review fromNiaya D

  Date: 07/28/2025

  1 star
  Stayed at the ************************************* in **. The room at first glance, got the job done. Although I booked two queens and those beds are MAYBE a Full at best. Not ******. The walls are thin so you can hear your neighbors and kids stayed running down the halls smh. What Im truly annoyed about is I come back after a long day to someone stuck on the elevator (obviously felt bad for them) so no one can use the elevators while the fire department is there which means that we have to take the stairsI had to walk up ELEVEN flight of stairs with a 40 lbs toddler on my hip and bags. The stairwells have no air conditioning and its 94 degrees outside. After going back and reading reviews it seems this is a common issue and the elevators are breaking all the time. Once I get to my room in FULL SWEAT and a crying toddlermy key card doesnt work!!!! Had the elevators been available I would have just ran downstairs real quick but I had to call the front desk to have someone walk up 11 flights of stairs to open our room. Truly wish I could get a refund because it was not worth the money.

  Wyndham Hotels and Resorts

  Date: 07/29/2025

  BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by ***** ********. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.******* Liaison, Customer Care **************************************************************************

• Review fromTerry V

  Date: 07/26/2025

  1 star
  We stayed at ***********************************, a Wyndham hotel. This hotel is a health and safety hazard! I gave 1 star because it was required to proceed. I wouldnt give it any stars. Almost $300 a night and the rooms and the public areas were dirty and not maintained. The floors had hair and clearly had not been swept or mopped, the tub was dirty, there were ants, the smoke detector was missing, the blinds were broken. The room they moved us to smelled like mold and while slightly cleaner, still was not clean. The next morning we realized there was mold in a light fixture in the entry and on the ceiling around it as well as very wet carpet under the window/AC unit. The wall damage behind the curtain made it clear this was not a new issue. The ceiling and wall were cracked. The bedding was torn, the towels were stained. There were too many things broken in the hotel to list. There was a ***** on the floor next to the ice machine.

  Wyndham Hotels and Resorts

  Date: 07/28/2025

  BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by ***** *. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.******* Liaison, Customer Care **************************************************************************

• Review fromHope S

  Date: 07/11/2025

  1 star
  I recently stayed at the Baymont by Wyndham Inn and had an extremely disappointing experience that I believe warrants attention. Upon check-in, the room we were assigned was in unacceptable condition: it was visibly dirty, with clear signs that it had not been properly cleaned. I documented everything and brought it to the attention of the front desk staff.Rather than offering to move us to a clean room or resolve the issue professionally, the employee simply took our room keys, had me text photos of the dirty room to a personal number, and offered an apology. There was no offer of a solution or compensation, and the interaction lacked basic professionalism.I followed up requesting a refund, and the communication from the hotel since then has reflected a dismissive and unprofessional tone that does not meet the standard of a reputable hospitality brand. The handling of our complaint was disappointing and left us feeling disregarded as guests.I am requesting a full refund for the night, as the conditions of the room and the poor service we received did not reflect what Baymont or Wyndham claims to offer. I also believe this situation deserves escalation, as it reflects deeper issues in how this location is managed and how customers are treated when legitimate concerns are raised.

  Wyndham Hotels and Resorts

  Date: 07/28/2025

  BBB Review ID: ******* Hotel Site #: ***** ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by **** ********* at the Baymont property in ************, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.Once again, we apologize for any inconvenience this may have caused.Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ************************************ ******* Liaison, ************* ********************************************************************* ****

• Review fromMichael L

  Date: 07/04/2025

  1 star
  I am going to attempt and be as professional as possible when it comes to Club Wyndham. Long story short, I had thousands of wyndham rewards points that I did not know about. When I called them to find out how to fix the issue, it was handled. I was then referred to another individual who told me about a cruise that was a onetime special offer for me and my family. After staying on the phone with the woman for over an hour, I was convinced to purchase the cruise package ($700 price). The woman told me that not only myself/wife would be on the cruise, but that my kids would be able to attend as well. I was also told by this individual that I could cancel at any time, which turned out to be incorrect. My father passed away about a month ago, and due to money issues with setting up his funeral and more, I called Wyndham and told them that I would unfortunately need to cancel my reservation. The person I got on the end of the line told me "The e-voucher you purchased is finalized and no refund will be given, regardless of your situation. Have a great day". This was said to me AFTER I had explained to her that my dad had died and that I was in a dire situation. Clearly, the employee could care less and left me with "have a great day". I also would go on to find out that my two children DO NOT qualify for the cruise e-voucher. I am out $700.00, and I guess I can only blame myself for trusting someone on the other end of the phone. I will NEVER use Wyndham again nor will I recommend this hotel chain to anyone I come into contact with. Thank you for allowing me to leave this review on your company, and hopefully you can start training your employees on handing out the correct information to customers, along with a little bit of compassion and care. Have a GREAT day!

  Wyndham Hotels and Resorts

  Date: 07/29/2025

  BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed. After reading the details we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham ********************************************* are two different entities. Please contact *** for further assistance via telephone at ************** or via their website at ************************************. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************ Kind regards, ******* Liaison, Customer Care ********************************************************************* ****

• Review fromAshley E

  Date: 07/03/2025

  1 star
  As owners, we expected a professional and respectful experience during our recent visit, but what we received was the opposite.We were initially told our appointment was scheduled for 11:00 AM, only to be informed the day before that it had changed to 10:30 AM. Upon arrival at the resort, we were told we couldnt be found in the check-in documents, an unacceptable and disorganized start for owners.Despite this frustrating beginning, we continued with the process. However, when we were taken back to the sales area for what was presented as a routine owner update, we were informed that the benefits discussed would only apply if we made a purchase. This was completely misleading and set the tone for what became a pattern of deception.We were told wed receive a $100 dining credit and ****** points simply for attending. Yet after sitting through the entire presentation, we were told these items had been removed, supposedly by the *** who signed us up. Not only was the explanation inaccurate (it was a woman who signed us up, not a man), but the ***resentative from the gift department was dismissive, unprofessional, and argumentative when I tried to clarify.After multiple back-and-forth discussions, I finally had to push for the dining credit to be reinstated, which, it turns out, wasnt a true dining credit at all. As for the ****** points, we were led to believe they would be deposited into our Worldmark account. Only later were we told they were Wyndham points, something entirely different and not what was promised.This entire experience was misleading at best and a deliberate bait-and-switch at worst. As an owner, I feel scammed, insulted, and extremely disappointed. I will be ***orting this experience to the Better Business Bureau and raising it with internal ********* ownership leadership.I expect a prompt and thorough response to this matter.

• Review fromMaryland N

  Date: 04/30/2025

  1 star
  wyndham has wiped me the female off our rewards, credit card and worldmark accounts all started since 1999. I was listed on all accounts. I'm I'm a community property state. And I have no access with out my male spouse.

• Review fromVictor V

  Date: 04/29/2025

  1 star
  We do not even use our timeshare and barely travel. We would prefer to put our money towards bills and we were completely pressured into purchasing something we did not want. During the presentation, they made us feel as if we could not leave and it was completely uncomfortable. This company is a scam and make false promises.

• Review fromAshley P.

  Date: 04/28/2025

  1 star
  While I was out of the office last week, 12 of our District's administrators were scheduled to stay at the Ramada by Wyndham in *****, **********. I returned to the office today and they informed me that the hotel had prostitutes lingering outside of rooms, drug deals happening in plain sight, people living in hotel rooms with personal belongings strewn about, and the rooms smelled like marijuana. They were not able to stay and all had to immediately checkout and book new rooms at multiple sites because there was no other hotel that had enough availability for all of them.This stay was booked with Expedia, who was disappointingly helpful, and the hotel has refused to refund us for anything, even after Expedia calling to talk to them. The hotel was unsafe, completely disgusting, and has incredibly poor customer service.

• Review fromRahema C

  Date: 01/30/2025

  1 star
  Maid lied about room being dirty I had video proof