Complaints

This profile includes complaints for Wyndham Hotels and Resorts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Wyndham Hotels and Resorts has 11 locations, listed below.

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• 

  Wyndham Hotels and Resorts

  12448 Poway Rd Poway, CA 92064

• 

  Wyndham Hotels and Resorts

  1110 A St San Diego, CA 92101

• 

  Wyndham Hotels and Resorts

  1355 N Harbor Dr San Diego, CA 92101

• 

  Wyndham Hotels and Resorts

  7610 Hazard Cntr #301 San Diego, CA 92108

• 

  Wyndham Hotels and Resorts

  1301 Carmelo Dr Oceanside, CA 92054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to formally request the full cancellation of all Club Wyndham timeshare contracts, responsibilities, and associated obligations, with no carryover to our family or heirs.Our relationship with Wyndham began through an offer of discounted show tickets in *******, ********, which led to our attendance at a sales presentation. We were told that if we could no longer use our points or benefits, it would be a simple process to relinquish ownership. This assurance was a major factor in our decision to move forward.Unfortunately, this has not been our experience. Despite efforts to redeem our points through Wyndhams programs, we have been unsuccessful, with points disappearing and no recourse provided.Each time we stayed at a Wyndham property, we were encouragedoften pressuredto attend additional meetings, where the information was overwhelming and confusing. We found these interactions to be consistently intimidating, with repeated efforts to upsell more points we could not use.Our situation has drastically changed. ***** has faced multiple serious health challenges, including cancer and a heart condition that requires constant monitoring. **** also faces mobility issues due to arthritis. We are no longer able to travel due to our medical conditions, as confirmed by our doctors.What was once presented as a path to joyful travel in retirement has become a source of stress. We respectfully request to be released from all contracts and obligations to Wyndham.Sincerely,********************************

  Business Response

  Date: 07/25/2025

  BBB Case #: 23652568
  Hotel Site #: 54198
  Customer Care Case #: ********

  Dear contact,

  Thank you for notifying our office of the concern filed by **** Land. After reading the concern,we have determined this is a Wyndham Vacation Ownership concern. Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities.I have escalated this along to Wyndham Vacation Ownership who should be reaching out to you regarding your concern. They can also be reached directly by contacting ************** or via their website at ************************************.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ************************************************************** and I will personally help address the guest's needs.

  
  *******
  Liaison, Customer Care
  ********************************************* & ********************. Inc.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incessant calls, picked up and was talking to the caller and was promptly hung up on when declining service. Although I wanted more information and to book travel dates.If you are not completely accepting of any offers then this business doesn't have the time and hangs up immediately to reach the next sale.

  Business Response

  Date: 07/23/2025

  
  
  BBB Case #: 23642656
  Hotel Site #:
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by **** ****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  Is this a timeshare?
  
  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************************************** Wyndham. ************* selling time shares for Wyndham. They opened a credit account through Barrclays that I did not approve. I've cancelled the account though it will likely hurt my credit. I request contact from said business to discuss matters and for assurance that NO other accounts have been opened in my name.

  Business Response

  Date: 07/21/2025

  BBB Case #: 23628096
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by *********** *****. After reading the details we have determined this is a Wyndham Vacation Ownership concern.Wyndham Vacation Ownership and Wyndham Hotels & Resorts are two different entities. Please contact *** for further assistance via telephone at ************** or via their website at ************************************.
  
  Please note that our email address has changed. If for some reason this concern is not resolved,please contact me directly at **************************************************************
  
  Kind regards,
  
  *******
  Liaison, Customer Care
  ********************************************* &********************. Inc.
  

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting a formal complaint regarding a reservation issue involving the Wyndham Hotels ******** June 2025, I contacted Wyndhams official customer service call center to make a hotel reservation. A representative completed the booking over the phone and confirmed all details with me. Shortly after, I received a confirmation email showing the check-in date as June 29, 2025 and check-out date as July 4, 2025.However, when we arrived at the city on June 29, the front desk staff informed us that the hotel was not yet open to guests and would not reopen until July 2. At no point during the reservation process was I informed by the Wyndham representative that the hotel was ********* a result, we had to urgently find alternative accommodation in the city at our own expense. In addition to the extra hotel cost, we incurred additional transportation fees and suffered delays and disruptions to our travel plans. These costs and inconveniences were completely caused by Wyndhams failure to communicate critical information at the time of booking.I filed a complaint immediately with Wyndham and received the case reference number ********. However, it has now been over a week and I have not received any response. I also called the customer service center again, and a female representative promised that someone would follow up but no one has contacted me since.This issue resulted from Wyndhams mistake, not mine. I should not be expected to bear the financial and time burden of their error. I am requesting that Wyndham respond to this matter promptly and fairly, and at the very least provide a reasonable resolution for the damages and disruption we experienced.Sincerely,Sen *** Phone: ************ Email: **************************

  Business Response

  Date: 07/21/2025

  
  
  BBB Case #: 23626461
  Hotel Site #: 59890
  Customer Care Case #: ********
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by Sen *** at the Ramada property in ********, ****************** 
  
  Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 
  
  We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.
  
  After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.
  
  If your offices require more information on this matter, please contact me directly at **************************************************************.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

  Customer Answer

  Date: 07/21/2025

  Dear *******,
  
  
  Thank you very much for your follow-up and for looking into this issue.
  
  
  I do have one additional question I hope you can help clarify. Previously, one of your team members, *******, requested that I provide proof of my stay at another hotel in ******** on June 29th. In response, I submitted my bank transaction records and booking confirmation, which clearly showed that I stayed at a ************* in ******** on that date.
  
  
  Now that I understand your team believes the best course of action is for me to contact the property directly, may I ask: what was the purpose of requesting my personal information and proof of stay if the resolution was always going to be handled by the property?
  
  
  Id appreciate any clarification you can provide. Thank you again for your time and assistance.
  
  
  Best regards,
  Sen ***
  
  

  Business Response

  Date: 07/24/2025

  BBB Case #: 23626461
  Hotel Site #: 59890
  Customer Care Case #: ********

  Dear Sen ******* style="margin: 0px; padding: 0px; font-family: Poppins, sans-serif; color: rgb(24, 24, 24); font-size: 13px; white-space-collapse: preserve-breaks;">
  Thank you for reaching out regarding your concern. We appreciate your diligence in bringing this to our attention.
  
  To assist you effectively, we requested further information. This allows us to:
  
  Verify the charges in question.
  Identify any discrepancies or errors.
  Determine if the Hotel charged you
  
  Determine the appropriate course of action based on our policies.
  
  Please note that submitting your billing statement/folio for review does not guarantee a refund. Our team will thoroughly assess the information provided and inform you of any findings or necessary steps.
  
  For the most accurate and expedited resolution, we recommend contacting the property directly. Please work with the property directly.
  
  If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Our sincere apologies for this experience.
  
  Best regards,

  *******

  Liaison, Customer Care

  ********************************************* & ******************** 

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having issues with my stay at Wyndham in ************ *******. The rooms A/C doesnt work, didn't get the double beds we asked for and there has to be rooms with double beds because there is no one here. Nice pictures of pool and hot tub online and there's no hot tub and half the pool is working and the TV doesn't work. We've been here for probably ***** minutes and the lady is saying because we didn't ask for a refund within the 1st 15 minutes we can't get a refund but during the first 15 minutes we has a key that didn't work so we had to get a new key and on top of that the room had one bed so we had to tell them it's not what we asked for. It was just disappointment after disappointment and now we're stuck here cause they won't give us a refund. Which is weird because the 1st 15 minutes was us unloading our belongings out of the car just to find out our room only had one bed. I didn't take pictures of the room but just know it was bad.

  Business Response

  Date: 07/21/2025

  BBB Case #: ********
  
  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *** ******. Please send the following information back to me.  When I receive the requested information from you, I will be in a position to determine the next steps.

  -    Confirmation number
  -    Exact address/name of the hotel:
  -    Under what name was the reservation booked:
  -    Date of arrival (exact date of stay):
  -    Room number:
  

  If for some reason this concern is not resolved,please contact me directly at ************************************ and I will personally help address the guest's needs.
  

  *******
  Liaison,Customer Care
  ********************************************* & ********************, Inc.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room through *********** at the ******************** by Wyndham ************************************, the cost was supposed to be $66.64 for one night. When I checked in I asked the manager named **** if the $66.64 also included all tax and fees and he told me it did. He said they also charge a $100 deposit which would be refunded to me in a few days. I stayed the one night without any issues and left the room in as good of condition as it was when I arrived. The $100 "deposit" was never refunded to me and I was charged $166.64. I am asking for my deposit back as I was told I would get it back.

  Business Response

  Date: 07/07/2025

  
  
  BBB Case #: 23563040
  Hotel Site #: 52857
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ***** ****** at the ********* property in ************, IN.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before July 10, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern Confirmation: 90987EE027479 I, ******** ******, was supposed to check into ******* by Wyndham *********************************** on June 26th 2025 and check out June 28th 2025. Due to becoming ill, I could not travel, but my debit card was charged a total $356.82. Claims of myself checking into and out of the hotel. Which is impossible, because I was at home recovering. It strictly states that I will be charged for ONE NIGHT FEE if I CANCEL or NO-SHOW.I need some answers and partially my money back.I've contacted the property twice and I feel like I'm getting the run around.Payment This property accepts the following forms of payment:****************, ***** Euro/Mastercard, Discover, Cash is not accepted Change credit card details Booking Conditions Cancellation policyIf you cancel after reservation, the cancellation fee will be the cost of the first night. If you don't show up, the no-show fee will be the same as the cancellation fee.Guest parkingFree private parking is possible on site (reservation is not needed).InternetWiFi is available in all areas and is free of charge.***********************************************************************************************************************

  Business Response

  Date: 07/01/2025

  BBB Case #: 23540731
  Hotel Site #: 56749
  Customer Care Case #:********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ******** ****** at the ******* by Wyndham property in ************, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation.The general manager will contact the guest on or before July 7th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.

  *******
  Liaison,Customer Care
  ********************************************* & ********************, Inc.

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per Oregon statute ORS ******, I am notifying your business of my intent to sue and collect damages. This notice will also be properly served and faxed to the number provided to me *************) by your staff. On June 28, I had a reservation for the Super 8 in ********, **. After driving 2 hours, I received a last-minute call notifying me that your hotel had overbooked and my reservation was being cancelled, despite already paying in cash and Wyndham points. I have an audio recording of me speaking with Chance as proof of this. As a result, I had to scramble to find a different hotel 80 miles away at a much higher price. You will be sued for damages in the amount of $283.95, which includes additional transportation costs and the different in hotel fare. I am providing your property 2 weeks to respond to this message and provide the cost differential. Failure to do so will result in small claims litigation in ******** (****************), where I reside. Failure to appear in-person will result in automatic judgment against you and a lien on your property/wages. I have also notified Wyndham of this. I look forward to hearing from you and resolving this matter amicably.

  Business Response

  Date: 06/30/2025

  
  
  BBB Case #: 23534096
  Hotel Site #: 08715
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ******** at the Super 8 property in ********, OR.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before July 4, 2025. As a company, were committed to delivering a great experience with every stay with us. 

  If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************

• Initial Complaint

  Date:06/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 06/27/2025

  Dear Contact,

  It states in the complaint that there should be an attachment; however, nothing is provided.

  Thank you,

  *******
  Liaison,Customer Care
  ********************************************* & ********************, Inc.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was delayed and so I booked a last minute hotel here and prepaid via Expedia. On arrival, I swiped a credit card and was charged a second time for the room. I have been chasing this up ever since June 9th and have received no help or offer for a resolution. I can attach both my itemized receipts, Im not sure why this is being made so hard for me, I do not want to pay the $430 that I have been charged as this is double what a room is and was.

  Business Response

  Date: 06/24/2025

  
  
  BBB Case #: 23511566
  Hotel Site #: 59010
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ******** at the Wyndham Hotels and Resorts property in **********, DC.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before June 28, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ************************************ and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  ********************************************* & ********************, Inc.
  Office: ************