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Business Profile

Computer Software Developers

Enact Systems, Inc.
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Enact Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/21/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband (REMOVED) and I first met with Enact Systems in August of 2025 to begin the process of solar system (panels, battery, EV charging outlet) installation at our duplex in REMOVED. Enact was recommended to us by QuitCarbon. We signed a contract with Enact and REMOVEDin September. Permitting was completed by early November. REMOVEDwas to install the components of the system and Enact was to provide the software and monitoring. Enact handled all billing. By December 13, we had paid Enact in full ($47,518) based on the request of REMOVED, CEO of REMOVED, who told us they could not install our system by the end of the year without full payment. He also guaranteed installation by end of year (end of tax credit coverage) or we would get our money refunded, "no questions asked."As of February 21, our solar system is still not installed. There is no installation date on the schedule. In addition, the process has been fraught with errors, a lack of communication, and agreements not kept by both Enact and REMOVED. We have lost out on a tax credit of over $14,000. To pay for the system, we removed money from a high yield savings account where it could accrue interest. Dealing with the ineptitude and dishonesty of both companies has also taken valuable time and energy. We ask that we are repaid in full.

      Business Response

      Date: 04/27/2026

      We have already contacted the client to resolve the situation. The customer's system was already designed and permitted but not installed and now the customer is not willing to proceed. So this can lead to their solar installer refunding most of their deposits if they choose not to proceed, after adjusting for cancellation fees as laid out in their contract.

      As next steps, we will reach out again to push for a final resolution with the solar installer and keep you informed

    Enact Systems, Inc. is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.