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Business Profile

Solar Energy Equipment Dealers

Enphase Energy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Reviews

Customer Review Ratings

1.17

Average of 54 Customer Reviews

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Review Details

  • Noreen C

    Date: 06/30/2025

    1. ************ has outsourced to *****. I have placed 3 calls in an hour and everything goes to *****. Horrible service have yet to get 2 issues resolved 2. Hail damage is on my roof. I am unable to get a list of approved contractors so my warranty is not voided. I have yet to receive a list.3. I have been getting issues that the solar is under performing and have yet to have a technician out to resolve that issues.If I could give zero stars I would avoid this company at ALL costs. Wish I could sell my panels.

  • Samnang C

    Date: 06/01/2025

    On the add $10,000 cash was mis led to go solor if not return to loan agreement our bill goes up ****** does not give $10,000 cash back they give solor credits I was mis lead to go solor

    Enphase Energy, Inc.

    Date: 06/03/2025

    Hello! We are sorry to hear about the frustration caused by this situation.  Enphase is not a solar energy equipment installer or ?nancer. It does not contract others to provide installation services or ?nancing for third parties on its behalf. Enphase manufactures certain microinverter-based solar system equipment (though it does not manufacture solar panels). Enphase did not sell, ?*****, or install your solar energy system. Enphase has no direct relationship with your installer in connection with the sale or installation of your solar energy system.

    In order to address any sale concerns, please reach out to your installer. 

  • Brenda L

    Date: 03/10/2025

    This company does not do what it says it will do

    Enphase Energy, Inc.

    Date: 03/19/2025

    Hello, We are sorry to hear about the frustration caused by this situation. As discussed, the concern you mentioned is in regards to your installer and finance company.

  • Santo D

    Date: 11/30/2024

    Current Issues with Enphase and Pacific Energy StrategiesSeveral months ago, I noticed that my electric bill had increased from $35 to $150 per month. I contacted Enphase to report this issue, and they recommended replacing the inverters on my solar panels. I agreed, and they sent me 18 new inverters at a cost of $3,403.87.I hired *****, the owner of Pacific Energy **************, to install the inverters. His technician came over on a Saturday and replaced all 18 inverters.Unfortunately, since the new inverters were installed, my electricity costs have risen even further. Over the past three months, my monthly electric bill has been between $200 and $250a significant increase from before.I have tried contacting Enphase and spoke to ***** ****** multiple times to resolve this issue, but she is no longer responding to my calls. Additionally, I reached out to ***** at Pacific Energy Strategies to explain the problem, but he claims that all my solar panels are working and refuses to provide further assistance.Request for InvestigationI would like to formally report the poor performance and lack of accountability from both Enphase and Pacific Energy Strategies. I feel these companies have acted unjustly and have caused me significant financial hardship. I request that the Better Business Bureau investigate these two companies to address the following:1. Why my electricity costs have risen significantly after replacing the inverters.2. Why neither company is willing to take responsibility or provide further assistance.3. Whether Enphase or Pacific Energy Strategies violated any consumer protection or service standards.

  • Carol B

    Date: 11/07/2024

    Worst customer service ever! I had an issue and of course the *** on the line said I had to email. So I email only to get an email back saying there is no issue, see info below, with no one to respond or talk to. They hide behind their emails. Didn't even try to find out what my issue was. Immediately just cut me off and said everything is fine. I have never dealt with a company with such horrible customer service. I don't know how they stay in business.

    Enphase Energy, Inc.

    Date: 11/08/2024

    Hello! We are sorry to hear about the frustration caused by this situation. Thank you for letting us know about your concerns. A specialist will be in touch within 1 to 3 business days to further assist.       

  • Steffanie W

    Date: 10/02/2024

    Awful, awful, awful! Such a nightmare! Firstly my installer went bankrupt. Then system has failed over 5 times! I have 50 panels and currently only half work. Contacted Enphase mult times and transferred to mult teams. The current company set to service my system is 6 months out! Awful! Zero savings! Tax rebate is a fluke!

    Enphase Energy, Inc.

    Date: 10/03/2024

    Hello! We are sorry to hear about the frustration caused by this situation. Thank you for letting us know about your concerns regarding your system. A specialist will be in touch within 1 to 3 business days to further assist.   

  • John H

    Date: 09/18/2024

    The BBB needs to add a negative star for companies like Enphase Energy. I've spent a week trying to get thought to a customer service representative. Today I chose to wait on hold for help unsated of waiting for a call back. I was forced to wait for a **** to come on-line because Enphase would never return my calls. After 20 minutes or so I had a nice man from ********* answer and he did help with the system.

  • Bob F

    Date: 08/21/2024

    Unresponsive after multiple attempts to contact them. It's been more than 2 weeks since any update.

    Enphase Energy, Inc.

    Date: 08/22/2024

    Hello! We regret hearing about the frustration this circumstance has caused. We appreciate you informing us of your concerns. Within 3 business days, a specialist will contact you to provide additional assistance.    

  • Byungsu K

    Date: 08/16/2024

    This company is horrible. Never solve any issues. I have a warranty for the battery and the battery has been operated very badly since day one. Over 8 months waiting for the resolution and still has not got any improvement. Avoid purchasing this unprofessional company's battery. Just horrible company.

    Enphase Energy, Inc.

    Date: 08/20/2024

    Hello! We regret hearing about the frustration this circumstance has caused. We appreciate you informing us of your concerns regarding your system. Within 1 to 3 business days, a specialist will contact you to provide additional assistance.    

  • Patricia M

    Date: 07/20/2024

    Subject: My Enphase Solar System Installation Experience In October 2023, I chose Enphase for a solar system installation, expecting a seamless transition to sustainable energy. However, the journey turned disappointing when, in March 2024, I discovered from Con ****** that my first floor wasn't connected, contrary to the initial assurance. Despite promptly contacting Enphase, who acknowledged the oversight, the resolution process has been frustratingly slow. Months of follow-*** have yielded no progress, leaving me disillusioned with Enphase's service. This experience has significantly dampened my enthusiasm for what should have been a positive step towards energy efficiency.

    Enphase Energy, Inc.

    Date: 07/22/2024

    Hello! We are sorry to hear about the frustration caused by this situation. Thank you for letting us know about your concerns regarding your system. A specialist will be in touch within 1 to 3 business days to further assist.         

Enphase Energy, Inc. is NOT a BBB Accredited Business.

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