Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Solar Panels from ************** in February 2022 with the understanding that Enphase would monitor the output of the panels. In April 2025 I found out that the array shown in the Enphase app was for some property in ************. After several 3 to 4 calls to Enphase being told that my home was not in their system. On June 13, 2025, I was able to connect with a customer service *** that was able to help with my concern. That is when I found out that a change to my monitored system had been made by someone that shouldn't have had authorization. In February 2025 Someone from ************** (Solatrue) had retired 10 panels from my array and sent the panel monitoring to a home in ****** ***** and removed my home from the Enphase system. This **************** *** was able to unretire the panels that had been taken offline and reassigned all 63 panels to my address. Unfortunately, he was unable to set them up to display their position on my roof or to list where the panels. I need to have the monitoring accurate by whatever means possible. Since Enphase allowed the change to the array to occur, I believe they are responsible to make certain it is listed accurately. I also need to make sure that the panels are reflecting the proper energy production.

  Business Response

  Date: 07/25/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********.  Enphase takes complaints seriously and rigorously investigates all complaints. On July 23, 2025, a customer service specialist contacted Mr. ***** by phone to discuss his complaint. Mr. ***** complaint is regarding an issue with their installer and Enphase will assist to get his complaint resolved. Enphase was able to provide a solution that was amenable to Mr. ***** regarding their complaint and encourages Mr. ***** to continue working with the customer service specialist that is assisting them if they have any additional questions. We thank Mr. ***** for bringing this matter to our attention and allowing us the opportunity to respond.  

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already made a complaint against ******* for not repairing a roof leak ENPHASE is a company that works with ******* to install solar panels, a replacement part was shipped to my house several weeks ago, a representative finally reached out to me and a appointment was set for today July ******.The appointment was scheduled for the hours of 8:00am - 11:30 am, at 11:30 am I went outside to leave, there was a van parked outside with a sign saying solar. I went to the driver and said are you here to install the replacement panel? he couldn't speak English , he just smiled and said solar panels. I said the appointment time ended at 11:30 but you just sitting out here, he appeared not to comprehend what I was saying, I gave him the panel as they didn't need to come into the house as per the representative I spoke with.I came back home @ 2:30 pm and the box was left on my front porch, I checked my ring camera and seen another man come ring my doorbell after 1:00 ***** complaint is the time it took for them to first set up an appointment to install the part, they came at the last the appointment time and sent someone who don't understand or speak English well enough to communicate. The part wasn't installed nor did anyone call me prior saying they were running late or after the fact as they didn't install the part, very unprofessional the group of solar installers starting with Sunnova, Enphase and ENT.

  Business Response

  Date: 07/15/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On July 9, 2025, a customer service specialist contacted Mr. ******* by phone to discuss his complaint. Mr. ********* complaint is regarding an issue with their installer and will need to contact the installer. Enphase encourages Mr. ******* to contact the specialist that is assisting them directly if they have any additional questions. We thank Mr. ******* for bringing this matter to our attention and allowing us the opportunity to respond.  

• Initial Complaint

  Date:07/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company provided long warranty for solar converters but only 5 year for gateways.gateways break down after 5 years, company is asking consumer to buy another gateway in order to repair the warranted items.

  Business Response

  Date: 07/16/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On July 9, 2025, a customer service specialist contacted Mr. ****** by phone and email to discuss his complaint and to explain the limited warranty. Enphase encourages Mr. ****** to contact the specialist that is assisting them directly if they have any additional questions. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23570303
  
  I am rejecting this response because: their response does not resolve the warranty issue. Products that are warranted for 20 + years are solely based on an inferior gateway that lasts 5 to 6 years.

  I would have licensed electrician go through each warranted component and request replacement if needed, instead of buying their faulty product repeatedly. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/23/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********.  Enphase takes complaints seriously and rigorously investigates all complaints. On July 21, 2025, a customer service specialist attempted to contact Mr. ****** by phone and email to continue assisting them and was unable to connect with the customer. We encourage Mr. ****** to directly contact the customer service specialist that was assisting them to continue support or if they have any additional questions. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23570303
  
  I am rejecting this response because:

  i did receive their emails regarding my issues, response however is not a solution but another sales pitch.

  As i told them i will have a third party examine the system and request replacement if needed. Company kept asking for the third party to coordinate with them upon arrival.

  That defeats the purpose of an independent inspection!
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/29/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** manufactures certain microinverter-based solar system equipment and does not do independent inspections but Enphase will assist third parties while on site remotely to help resolve any concerns. A customer service specialist attempted to contact Mr. ****** by phone and email on July 29, 2025 to continue to assist with his complaint. Enphase has attempted multiple calls and emails to Mr. ****** and we have not received a response back since July 11, 2025. Enphase is willing to assist Mr. ****** with his complaint and encourages Mr. ****** to continue working with the customer service representative that is assisting him.  We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23570303
  
  I am rejecting this response because:

  Even under warranty I would have to have the system checked by third party at my expense.

  All the follow up emails were initially to sell me more stuff,  then to have my independent electrician contact them while assessing etc etc.

  i will have the entire system check and submit any faulty equipment report to business. 

  i will not give access to the electrician prior to an inspection to this business .
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My enphase IQ Combiner is not active and the customer service rep ******* kept trying to imply it was every single OPERATING component AFTER the enphase equipment, which was clearly the only inoperatove component of the entire system. I am off grid entirely, without power for days and in palliative care and the supervisor of Chethna also refused to enter a ticket until there was more sun available. It's illegal to reduce to enter a ticket for an off grid emergency system. It's Alps a violation of the contract to direct customers to touch other companies components and flip them on and off repeatedly, as a way to avoid addressing THEIR OWN DEFECTIVE COMPONENTS. furthermore, americans are tired of foreign representatives that CANNOT understand or speak any English. 7 mins of every ********************************************************************************** the customer, to repeat myself on an average of FOUR TIMES for each subject she needed to try and contemplate. She also couldn't grasp the concept of "no sun = no power" and she REFUSED TO ALLOW ESCALATION FOR FOUR REQUEST OVER ************************************************************************************* one phone call. I also filed a complaint and its been over 24 hours and Enphase has failed to respond in ANY way. I. Still. Have. No. Power. And. I'm. Palliative. And. Off grid.... no ticket for service. This is serious. They could habe at least sent a ticket to the third party installers, but noooooo they are too selfish and defective for that. That would require ACTUAL customer service... lord forbid. Also I need them to verify their is no recall for my IQ Combiner and ensure there isn't an update available. You know, their jobs?

  Business Response

  Date: 07/14/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On July 8, 2025, a customer service specialist contacted Ms. ******* by phone to discuss her complaint. Ms. ******* accepted the resolution that was offered by Enphase. We thank Ms. ******* for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ENPHASE pushed a new code version to my gateways and broke them. I have three solar arrays on my roof. The inverters are ENPHASE micro inverters. Each different micro inverter requires its own gateway for monitoring and web access. I have had to purchase each one of these gateways @ $600+ each. So, the gateways belong to me. Enphase supports the equipment as long as it's under warranty. Recently Enphase pushed updated versions of their code onto my gateways. Normally that wouldn't be an issue except the most recent version of code 8.3.5167 turned on a feature that will not turn off. It turned on a Wi-Fi " AP MODE" which broadcasts the gateways SSID at 2.4GHz. This feature is only supposed to be used for initial setup, Changes and troubleshooting and then turned off.The Complaint:Enphase pushed code to my gateways without asking. This broke my property. When AP mode is permanently on its interfering with my Wi-Fi network. This impacts my wifes ability to work on her mobile devices. I have opened several tickets and spent hours on the phone with Enphase to resolve this issue but they seem unable to resolve it. I have asked that they roll back to the older stable code but they say they are unable to do that. I then asked that they replace one of my gateways and they did do that. Unfortunately, the new gateway is displaying the same issue as the old one because of the code 8.3.5167. Of my three gateways I have to literally turn off two of them so they don't interfere with my Wi-Fi network. With the gateways off I have no visibility into my solar system. This is not what I paid for.I would like Enphase to fix my property that they broke or refund my money.Thank you **** ******

  Business Response

  Date: 07/14/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On July 9, 2025, a customer service specialist contacted Mr. ****** by phone to discuss his complaint.  Enphase was successful in offering Mr. ****** a workable solution regarding their complaint. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/15/2025

  The problem is still not resolved. I have spoken with ***** Campbell Enphase Energy | Customer Support Technician @ *************************** correspondence with ***** was July 10th. I'm still waiting on an outcome from the Enphase internal escalation. The problem is not hardware. The problem is the version of code they pushed to two of my gateways. The gateways are still turned off because of the Wi-Fi interference they're causing and I still do not have monitoring into my system because of Enphase. I'm not sure why Enphase said they offered me a solution and did not communicate exactly what that was to the BBB and me?
  

  Complaint: 23566525
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/21/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** treats all complaints seriously and thoroughly examines every complaint. On July 15, 2025, a customer service specialist contact Mr. ****** by phone to discuss the next steps for his complaint. Enphase was able to provide next steps for resolving his concern to Mr. ************* Enphase encourages Mr. ****** to directly contact the specialist that is assisting them if they have additional questions. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  

  Customer Answer

  Date: 07/21/2025

  This is the same response from enphase. It looks auto generated. I'm in contact with an Enphase engineer and waiting for them provided a resolution. See my response from the last corespondenece below. Nothing has changed. My equimpment is still broken. Whoever is sending a response from enphase to the BBB is clearly not engaged in the process. My POC is `***** Campbell Enphase Energy | Customer Support Technician @ **********************. He is the person handling the resolution. 

   

  The problem is still not resolved. I have spoken with ***** Campbell Enphase Energy | Customer Support Technician @ **********************. Last correspondence with ***** was July 10th. I'm still waiting on an outcome from the Enphase internal escalation. The problem is not hardware. The problem is the version of code they pushed to two of my gateways. The gateways are still turned off because of the Wi-Fi interference they're causing and I still do not have monitoring into my system because of Enphase. I'm not sure why Enphase said they offered me a solution and did not communicate exactly what that was to the BBB and me?
  
  Complaint: 23566525
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******
  

  Complaint: 23566525
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/22/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** records show that the customer service representative contacted Mr. ****** on July 15, 2025 and spoke to him about the next steps for implementing a fix for the issue with his site. The customer service representative indicated that the issue is currently being worked on by the engineers. Enphase encourages Mr. ****** to work with the representative directly for updates and status on when his concern will be corrected.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23566525
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

   

  The problem is still not resolved. I have spoken with ***** Campbell Enphase Energy | Customer Support Technician @ **********************.  I'm still waiting on an outcome from the Enphase internal escalation. The problem is not hardware. The problem is the version of code they pushed to two of my gateways. The gateways are still turned off because of the Wi-Fi interference they're causing and I still do not have monitoring into my system because of Enphase. I'm not sure why Enphase said they offered me a solution and did not communicate exactly what that was to the BBB and me? My gateways have been off sense April. 

  Business Response

  Date: 07/28/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** is continuing to work on Mr. ******** complaint. The customer service representative last spoke to Mr. ****** on July 22, 2025 to inform him that Enphase engineers are in the process of finding a resolution. Enphase encourages Mr. ****** to continue to work with the customer service representative that is assisting him for any updates or additional questions. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.

  Customer Answer

  Date: 07/28/2025

  My gateways are still broken and Enphase is working to fix the software issue
  

  Complaint: 23566525
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS TOLD A COMPLETLY DIFFRENT STORY ABOUT THE ***** PANELS THAN WHAT IT IS

  Business Response

  Date: 07/07/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********.  Enphase takes complaints seriously and rigorously investigates all complaints. On July 1, 2025, a customer service specialist contact Mr. ******* by phone and discussed his complaint and his sales concern. Enphase was able to provide a solution that was amenable to Mr. ******* regarding their complaint. Enphase advises Mr. ******* to continue working with the customer service specialist who is assisting them directly if they have additional questions. We thank Mr. ******* for bringing this matter to our attention and allowing us the opportunity to respond.  

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my solar panels FROM ELVATION SOLAR AND ENPHASE in March 25th of 2022, ever since then I have had nothing but problems and now as before the gateway in not reading. They have come and change things , first the panels were not connected right they fixed that and had to reimburse me because I had a large electric bill, then the meter wasn't recording they sent someone out and replaced the panel, but the problem never went away still saying the same thing for almost 3 years but no one wants to fix the problem, so I added a notification plan that they are charging me monthly for but never getting nothing out of this, now I have been talking to the installer and the technicians and for two days to get them to come and check the gateway, and they want me to pay for something that has not been fixed from day one, nothing but problem after problem, while they never forget the payment, and I went as I have done from day one, rebooting the system myself and I keep getting the same error.. I NEED HELP TO GET MY GATEWAY TO READ RIGHT BECAUSE I AND GETTING A BILL BECAUSE OF THIS!!!!!

  Business Response

  Date: 06/18/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On June 16, 2025, a customer service specialist contacted Ms. ****** by phone to discuss their complaint. Enphase was able to provide a solution that was amenable to Ms. ****** regarding their complaint about the meter readings. We thank Ms. ****** for bringing this matter to our attention and allowing us the opportunity to respond. 

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm the owner of a 30KW battery backup with solar. Cost of 65 thousand dollars. I have been having a battery issue for almost 9 months. Called several times to get technician for repairs beginning early October 2024. delay delay delay. Finally on January 28th a technician comes and does his inspection. Says I have a bad battery. Enphase energy will not honor the warranty of the battery since the battery is now expired. For months tried to get repairs while battery was recoverable and couldn't get help. Now since they want to charge me 1250 dollars for repairs, they can have someone out next week. I have made it clear on every phone conversation for 9 months. I am bed ridden with cerebral palsy and needed get this issue fixed asap because i'm so power dependent. They don't care. I have tried to resolve this issue with customer support. They don't care. Final summary. Stay away from doing any type of business involving with this ripoff company. Especially if you or a loved one is disabled and having emergency power is life or death.

  Business Response

  Date: 06/18/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********.  Enphase takes complaints seriously and rigorously investigates all complaints. On June 16, 2025, a customer service specialist contacted Mr. ****** by email and explained Enphase's limited warranty in regard to his complaint. Enphase was able to provide a solution to Mr. ****** regarding their complaint. Enphase stands by its decision and advises Mr. ****** to contact the customer service specialist who was assisting them directly if they have additional questions. We thank Mr. ****** for bringing this matter to our attention and allowing us the opportunity to respond.  
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunova installers came out to install 7 solar panels and a battery back up to my home more than a year ago. They were supposed to install micro inverters to get my original 15 panels working in conjunction with the new equipment installed. It has been longer than a year and Ive been on the phone several times and had several different meetings with ******, engineers/installers/Customer service with no resolution.The recommendation was to ultimately purchase the extra equipment needed to get my original equipment to work in conjunction with their installed equipment (battery, and seven panels) Currently my system is not producing anything at all, and the battery is sitting at 2% or less of a charge rate.I have had to reach out to the other companies involved, even the manufacturers, which would then direct me back to *******I would really appreciate if we can get this resolved, meaning the installers should come out and install the appropriate equipment to get all of my solar panels to work together, totaling 22 panels.

  Business Response

  Date: 06/02/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** takes complaints seriously and rigorously investigates all complaints. On May 28, 2025, a customer service specialist contacted Mr. ******** by phone and email to discuss their complaint. Mr. ********** complaint is regarding an issue with their installer, and they need to contact the installer directly. Enphase was able to provide a solution that was amenable to Mr. ******** regarding their complaint. We thank Mr. ******** for bringing this matter to our attention and allowing us the opportunity to respond.  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint regarding the poor service and unprofessional conduct of *********************, the authorized installer and service provider for Enphase. In March 2023, I contracted Green Light Solar for the installation of an Enphase solar system at my home. The installation process was plagued with delays, disorganization, and a complete lack of communication. I had to follow up repeatedly to ensure the project moved forward, creating unnecessary frustration and **************** early 2025, after installing a standby generator, I experienced issues with my metering and reached out to Green Light Solar for assistance. Despite scheduling two service visits and taking time off work to be present, the company failed to attend both appointments without any notice or explanation. This led me to escalate the matter by contacting the state general manager and other company representatives. After these failed service appointments, I was suddenly informed that I would incur a $250 charge for the initial onsite visit, plus $50 per hour for any additional work performed.The imposition of these fees, only after the companys failure to honor scheduled visits, is both unreasonable and unprofessional. While I understand and am willing to pay for legitimate service, the companys lack of communication, failure to meet obligations, and the sudden introduction of fees feels exploitative and unjust.Having invested nearly $50,000 in this solar system, I expect timely, reliable service as part of the package. ********************** continued failure to provide proper service, combined with poor communication, has led to significant inconvenience and dissatisfaction. This ongoing issue reflects negatively not only on Green Light Solar but also on Enphase. I respectfully request that Enphase investigate the practices of ********************* to prevent future customers from facing similar issues.

  Business Response

  Date: 06/02/2025

  Enphase wants to thank you for contacting us regarding BBB Complaint ID: ********. ********************** treats all complaints seriously and thoroughly examines every complaint. On June 2nd, 2025, a customer service specialist contacted Mr. ***** by phone to discuss their complaint. Mr. *****'s complaint is regarding an issue with their installer, and they will need to contact their installer directly. 
  Enphase was successful in offering Mr. ***** a workable solution regarding their complaint. We thank Mr. ***** for bringing this matter to our attention and allowing us the opportunity to respond.