Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Software

Ableton Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been financing to own the Ableton software and had been making monthly payments just fine with my REMOVEDcard. However at the beginning of the year my REMOVEDcredit card flagged abletons final payment as a dispute without my knowledge or confirmation, subsequently leading to ableton canceling my service.I spoke with my credit card provider and Ableton for two weeks to resolve this but both entities kept saying theyre waiting for the other company to respond but REMOVEDdecided to rule this out in my favor, even though I had told them the charge is valid. They told me that Ableton can go ahead and charge the remaining amount but Ableton said theyre unable to accept the payment that easily - they want a document or letter from REMOVEDsaying that the dispute is not valid and that they are able to move forward with the REMOVEDcredit card company told me that they are unable to curate a document like this and that they can only tell me verbally over the phone that Ableton and move forward both entities are being rigid and wont help me out. Ive already paid 310 out of 400 dollars to Ableton but I do not get to own it because of hiccups by both entities.They wont even allow me to pay it off with another card. Ive lost 310 dollars and I have had to drop some of my music classes that require Abletons software.I just want to pay it off and own it

  • Initial Complaint

    Date:12/12/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings Better Business Bureau: I am seeking a full refund of my payment, $104. 94, for Abelton Live Intro (Upgrade). I purchased the software on October 26, 2025, and after following the instructions, tutorials and contacting REMOVEDSupport, and subsequently following their advice, I have not been able to get the product to work. I requested a phone call or other live interaction with REMOVEDSupport to help resolve my issues, to which they have refused citing company policy (see attached emails). I am completely frustrated with the product and the company support, and no longer wish to consider using the product which I intend to delete from my computer entirely once I am satisfied that my money will be refunded. I communicated my request for a full refund to Abelton, to which they once again referred me to their company policy which indicates that they will not refund my money. Thank you, Dr. REMOVED

Ableton Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.