Business ProfileforRealDefense LLC

On March 15, 2022 I ordered a trial subscription of iolo software for $9.95. I tried the software on my computer for a few days and found that it created a number of problems with the Windows operating system. I subsequently uninstalled the software and forgot about it. I just recently discovered by chance, however, in looking at some old credit card statements, that iolo charged me $79.95 in March 2023 and $79.95 again in March 2024 for renewals. I certainly never knowingly "opted in" to automatically renew the software since I was only trying it out and found it didn't work on my computer. iolo must have buried an automatic renewal in its fine print or with a "pre-checked" check box somewhere. I never saw it. After finding out about these charges I contacted the company and told them to cancel any "subscription" that was still active. They supposedly did it, but refused to issue a refund. After trying out the software and removing it from my computer, I obviously have not used it in the past two years. So, in essence, I'm paying for nothing. I'm sure they can verify on their end that I haven't used the software in the past two years. Further, in searching online I've come across quite a few other people who were "scammed" in a similar way with iolo software, e.g. check some of the reddit threads. I'm requesting a refund for $159.90 for the two renewals for software that I never requested. I've attached a copy of my original email statement for $9.95 from iolo. Note that nowhere on it does it mention automatic renewals.