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Average of 52 Customer Reviews
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Review fromChristy M
Date: 01/07/2023
2 starsIf you order a kit from here, the site indicates ***** weeks for results. My kit was received in the lab on October 16. My results have been on ********* Generated" since 12/15.(This step indicates 2 Weeks!)
I've reached out to Support, but no response.
12 Weeks to completion is inaccurate.Review fromMorgan G
Date: 12/30/2022
2 starsI purchased a kit for whole gene ********************** during their Labor Day sale. It was received by the laboratory on 9/15/22 and finally underwent Quality Control on 9/27/22. It is now 12/30/********* months later, and I have yet to see even my raw data imported online.
I don't even know why they bother having a details pages where you can see the status of your kit (complete with time estimations) if the time estimations are not even accurate. It said it *** take up to two weeks for the data to be generated, and it has been three. In the *** section, they list the possible turnaround time of their whole genome ********************** service as up to 16 weeks. From the time they have received my kit, it has almost been 20 weeks.
At this rate, I *** be lucky if I see my results by next July.
They need to have more accurate time estimations that update according to sales and busy times of the year. They are not timely at all and their website cannot be trusted for time estimations.
Sequencing.com
Date: 01/27/2023
Hi Morgan, Thank you for your review. As you mentioned, our website provides time estimates for the turnaround time to our whole genome sequencing product and these are approximate. The majority of the time sequencing is completed in 12 weeks or less and occasionally it take longer. I am glad to see your sequencing has successfully completed and your DNA data is now available in your account. Our customer support team has enjoyed assisting you and is available for any further questions.
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