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Business Profile

Collection Systems

Swiftfunds Financial Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have received multiple messages daily for a debt with no other information. When I called the person on the line said I could NOT be who I am and I would need to send an email copy of my license and social security card. He then called me a c*** and hung up on me. Then called me back, called me a c*** again and told me he was going to **** me since I sound like a b**** a** female.

    Business Response

    Date: 07/20/2023



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep harrassing me about a membership I never had!

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call from *****************. On 4/24/2023.Stated he was trying to collect a debt for ******** Kickboxing Gym. I had cancelled my membership back in November. The business still sent me to this firm and I was contacted.*****************. Did not disclose that he is trying to collect a debt and did not say the proper statement to collect a debt. The person on the phone (male) also did not say whether this phone call was being recorded.Male voice from ***************** also threatened me that they will come after me and they will damage my credit. They also gave incorrect information that I had not made a payment in 7 months which is not true. I had filed a claim and was approved by **************** in April 2023 for all payments from December 2022 until April 2023.This company did not follow fair debt collection practices. This was an illegal attempt to collect a debt that I disputed and won the case through ***************** I also disputed the debt with him over the phone yet the debt collector argued that I owed the money and continued to throw out false facts. This was intimidation and coercion.

  • Initial Complaint

    Date:04/13/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Swift Funds continues to call me about a debt that the Merchant has already confirmed is not owed since August of 2022. They have lied and said they are the payment processor for UFC Gym which is not true as they are a debt collection agency, they don't process any payments except for those paid to settle a debt. The agent on the phone threatened to report it to the credit agency which is also illegal since the agent does not have that power and the company itself would have to notify me the individual agent doesn't have the authority. They have texted me and called me after informing them multiple times the debt is not owed and UFC *** has notified them as well. If they continue I will pursue legal action.

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This debt collector keeps on calling me even though i have settled my account with eos fitness please stop spamming my phone I will consider legal action if this goes on.

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a debt collection voicemail from Swiftfunds Financial Services LLC 2/8/2023 at 2:03 pm PST. Swiftfunds had an account in my name and referenced a debt owed to EoS Fitness dated from 2020 in the amount of $205.00. This is not a credible debt to be owed, as my membership at EoS Fitness was cancelled successfully in October of 2020, with no final payments owed. With no correspondence from EoS Fitness or any member billing letting me know of past due or unclosed accounts, I called EoS Fitness to confirm this and they stated that all of their financial collections are managed by *** Financial and that if it was a valid debt collection, they would be calling me within 4 months of a bill being past due, not 2 years later. They also show on their systems that my membership was closed with them in October of 2020 in good standing and there are no outstanding accounts. I believe this is fraudulent.

    Business Response

    Date: 03/23/2023



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

    Customer Answer

    Date: 03/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to not be contacted again by the business.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Golds gym in South ****** closed/ went out of business. Months later now, I'm getting collection notices from Swift financial services in *********. They are saying I owe $578.67!!I've tried to call them and there's no valid answer as to why I'm being charged. I also have emailed ********************* to correspond with them and my email has not been returned. I don't want this against my credit, because this is a fraudulent charge. I can't pay for a membership for a place that doesn't exist. Sincerely, *******************************

    Business Response

    Date: 01/10/2023



    To Whom it May ********************* to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************ Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

    Customer Answer

    Date: 01/24/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    ************ in South ******, ** closed down in June 2022 where I was a member. I was never informed they were apart of Gold's Gym, which is notoriously known for scamming customers.

    Months later, I am contacted by someone from Swiftfunds Financial Services on the West Coast regarding a nearly $600 outstanding payment from Gold's Gym aka "True Fitness" with no explanation as to why I owe that amount.

    The gym never reached out to me regarding an outstanding balance. I contacted the gym's email directly to get clarity on this issue and they never replied. I also called and no one answered. This seems like a ponzy money scheme going on with Gold's Gym. Many others have reported the same.

    When I search Swiftfunds Financial Services all the reviews read the same, that people's gyms closed down or they cancelled their memberships and this company was now coming after them to collect hundreds of dollars with no explanation saying they're in debt and it'll affect their credit scores. These two businesses seem to be running some scheme that is s******* people over and I don't want to be another. If you could please support me with this I'd greatly appreciate it.

    I have attached the email I sent to the gym and never received a response.
    See Attachment/File: CB055FCC-9A4C-4D3C-8496-D1B7A6B5011C.png

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/22/2022 I received a call from someone named ********** attempting to collect a debt that was not valid. When I inquired about the charge and how come no one had ever contacted me before sending me to collections, he started yelling at me and hung up on me. I attempted to called back and was hung up on 9 more times. I had to reach out to the company they stated hired them to collect this debt, and the company confirmed I did not owe any debt. What kind of scam is this? And how are they still in business?!!

    Business Response

    Date: 01/27/2023

    Business Response /* (1000, 5, 2023/01/10) */
    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ********* directly at************* Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    *********
    Swiftfunds Financial Services

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are harassing me about a gym membership that has been paid. They are nasty and I'm not comfortable with them calling and I feel they are trying to scam me.
    I fear that this will get on my credit
    They have no contract or information that I signed.

    Business Response

    Date: 11/14/2022

    Business Response /* (1000, 5, 2022/10/27) */
    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact Alex Wolf directly at************* Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    Alex*****
    Swiftfunds Financial Services

  • Initial Complaint

    Date:09/28/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a debt collection email notification from Swiftfunds Financial Services LLC 9/28/2022 at 12:21PM CDT. Swiftfunds had an account in my name and makes reference to a debt owed to CycleBar Evanston in Evanston, IL dated 6/2/2021 in the amount of $145.46. This is not a credible debt to be owed, as my membership at CycleBar Evanston was cancelled successfully in February of 2020, with no final payments owed. There has been no correspondence from CycleBar Evanston regarding any outstanding payment, and, as my membership had been long-cancelled, there's no value of a claim that I owe money from over 1 year later. I had no affiliation with CycleBar Evanston in June of 2021. I have dated written documentation of the cancellation of my membership which I have provided to Swiftfunds, and I have also disputed this debt in writing to Swiftfunds Financial Services. I immediately called to dispute the debt, and the man who answered the phone was very rude and lacked any professionalism regarding the matter, which leads me to further believe this is in-fact a fraudulent operation.

    Business Response

    Date: 11/16/2022

    Business Response /* (1000, 5, 2022/10/27) */
    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ********* directly at ************ Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    *********
    Swiftfunds Financial Services

Swiftfunds Financial Services LLC is NOT a BBB Accredited Business.

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