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Business Profile

Collection Systems

Swiftfunds Financial Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text from Swiftfunds stating I owed a past due amount with a gym that I disagree with. It was $358.77 for an ************ membership that was previously cancelled, which I have learned is a common occurrence. I called to dispute it and was not given any option to do so. I was told I owed it and needed to pay. I said I would like to put it in a dispute status so I can get the proper documentation over to them and I was met with nothing but unprofessionalism and rudeness. I was hung up on and when I tried to call back, my call was either picked up and forwarded to voicemail or hung up on. I had to block my number for my call to be answered again. That is highly illegal and puts me in a untenable, defenseless position to dispute the debt. This company is leading with scare tactics and illegal scams to try to get money from you without due process as any debt collector has to follow.

    Business Response

    Date: 06/09/2025



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of transaction : April 6th, 2025 - Amount paid : $204.52 - I was told that my debt/ amount paid would go to pay EOS fitness back for the missed payments. When I called my gym they said they were not associated with or even aware of "SwiftFunds". I've been going between "Swiftfunds" and my gym in order to get this resolved but Swiftfunds claims to be the debt collector for EOS, but EOS doesn't seem to even know what company it is.

    Business Response

    Date: 04/21/2025



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

    Customer Answer

    Date: 05/08/2025

     
    Complaint: 23171505

    I am rejecting this response because: Originally when this situation happened it was the beginning of April. When I called in April, they told me that the payment would take a maximum of a month to get back to EOS Fitness. It has been over a month and when I called EOS they said they still haven't received any payment. I would appreciate for this to be resolved and for the money to be disputed. 

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ***** has been harrasing me about a debt I learned is a scam. He said I owe Club Pilates ******. Club Pilates show i owe NOTHING. My account has been frozen for almost 2 yrs and I was on auto pay when I was active so it would not be possible to owe any money. Club Pilates said they don't have a record me owing any money. When I called **** ***** to tell him he hung up on ( what a good guy) and then sent me to VM. Be aware of this scam by him and Club Ready.

    Business Response

    Date: 03/25/2025



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined a gym and a few months after joining found out I was pregnant and it was high risk and sent the gym a doctors note letting them know I could not attempted to cancel my membership. The payments were ****** a month. This company has called me and said I owe over 2400 dollars. Even if I had never made 1 payment(which is not the case) max I would owe is 1700. This company is attempting to scam me and threatening to ruin my credit for a membership that should have been canceled

    Business Response

    Date: 03/07/2025



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

    Business Response

    Date: 03/07/2025



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company is attempting to collect $352 from me for a gym membership related to 9RoundFitness.I cancelled my membership in Feb *************************************************************** September. I have contacted 9Round billing department and the gym location multiple times via email and phone. The gym does not respond and the billing **** says they can't help. I visited the gym in person on 10/28 and it looks to be permanently closed. I notified the 9Round billing **** the gym is permanently closed but they say there is nothing they can do. But now on 11/7 received a call from ***** trying to collect the debt. The gentleman I spoke with hung up on me while I was trying to explain the gym is permanently closed. I left a voicemail for him to return my call to discuss further but no response.I do not owe this amount and have prestine credit do not want this on my permanent record. I am also filing a complaint against ******.

    Business Response

    Date: 11/15/2024



    To Whom it May Concern:

    Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact **** **** directly at ************  Monday - Friday 8:00 AM - 5:00 PM Pacific standard Time.

    Sincerely,


    **** ****
    Swiftfunds Financial Services

    Customer Answer

    Date: 12/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    I have spoken directly with the contact at Swift and they have resolved the issue with my account on their end. 


    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business keeps calling my phone and family members in my households claiming to be ********************* of swift funds financial. He is harassive, and very unprofessional. He will ask you information the social security office themselves will not ask. As a manager why are YOU making calls? No emolyoees ? *********** on this fake business on Reddit and BBB. Please be aware of their scams.

    Business Response

    Date: 07/22/2024



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    We do not show anyone by this information in our system.

     

    Sincerely,



    *****************
    Swiftfunds Financial Services

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted 3 times back to back by this company. When I called back, I advised the collector that I was disputing it, because I never received the services or a way to receive the services. He said that it is within 30 days and I cannot dispute it. He then started making snarky unprofessional comments to me. I asked for his name and he refused and hung up on me stating that I am under contract.

    Business Response

    Date: 06/13/2024



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This collection company is absolutely ridiculous. They need to follow up with the dumb a** gym that referred me to them. I do not owe $331.

    Business Response

    Date: 05/16/2024



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

    Customer Answer

    Date: 05/17/2024

     
    Complaint: 21696705

    I am rejecting this response because:

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an Edge membership that was started by my parent, the plan was a year long, following the conclusion of that year long contract I discontinued my membership. I began getting invoices from *** Fitness Solutions a year after though I had already discontinued my membership and paid all associated fees, I sent a written dispute to them which was unanswered. Now I have received an email from Swift Funds with an additionally marked up amount for a charge I have already attempted to dispute with no response.

    Business Response

    Date: 04/18/2024



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a doctors note after joining a gym and my doctor told me I was not able to fulfill my contract. So I gave the doctors note to the gym and the gym sold the debt to swift funds and they are harassing me every single day and now Im reaching for through the better business *****.

    Business Response

    Date: 03/27/2024



    To Whom it May **************** Due to the Fair Debt Collections Practices Act we can not disclose any third party information. If there is an account, it will be placed into a disputed status and not contacted until further investigation.
    The Consumer can contact ***************** directly at ************  Monday - Friday 8:00 AM - 5:00 PM ******* standard Time.

    Sincerely,


    *****************
    Swiftfunds Financial Services

Swiftfunds Financial Services LLC is NOT a BBB Accredited Business.

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