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          Chess.com has 1 locations, listed below.

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            • Chess.com

              PO Box 60400 Palo Alto, CA 94306-0400

            Business ProfileChess.com

            Online Gaming

            Contact Information

            PO Box 60400

            Palo Alto, CA 94306-0400

            Get Directions
            Visit Website
            (800) 318-2827

            Customer Reviews

            1.17/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            PO Box 60400, Palo Alto, CA 94306-0400
            BBB File Opened:
            2/27/2009
            Years in Business:
            18
            Business Started:
            1/2/2006
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Erik Allebest, Owner
            Contact Information

            Principal

            • Erik Allebest, Owner

            Customer Contact

            • Erik Allebest, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/04/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have had a chess.com account for about a year, nearly. I was looking to get back into Chess as of recent, so I played a few games, about seven or so for about three days in a row. As of about two or three weeks ago, my account was closed suddenly, for "Fair Play Violations" and I don't understand why. I have tried to contact their support, I did get a response telling me I could request a new account or appeal, I appealed and I have not heard back for 12 days. I am wondering why they can't respond in a timely manner, and I would like an update or a solution to this problem.
            Read 16 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eman A

            04/15/2024

            Chess.com close my account that my son uses to play, after two months and I've paid for 1 year. "We noticed some suspicious activity in your Chess.com games and unfortunately have had to close your account."My son plays very well.He wins 3rd place last year at Regionals. This year he got 1st place and then 2nd place at Regionals Tournament.He qualified for State Tournament in ******.My son was accused of cheating because he win 20 games in a row.It was no proof, just they said it was suspicious activity.
            Read 17 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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