Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

• 

  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

• 

  Hewlett Packard

  150 13571 Commerce Pkwy Richmond, BC V6V 2R2

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2nd I called HP Sales. I wanted to buy a printer that had all the features of my HP ************************** (optical character recognition) to Rich text format.
  Upon HP Sales recommendation I purchased HP *******************. It arrived on September 8th.
  I could not get the OCR to work so I called support and spent numerous hours on the phone. Support concluded that I needed to upgrade************* and they sent the new printer. HP installed all the software on the After many more hours on the phone with technical support *****, I still did not have a printer that does what I requested.
  I tried to copy a 4 page double sided document in the ADF (Automatic document Feeder) only to discover that the ADF could not read both sides as my **** Printer. This is a very important feature for me so I called tech support with another problem yet resolved. On October 7th I was referred to **** Printer Support within HP.
  
  They indicated that the **************** has the features most similar to my old printer. I don't care what model printer I just want one that allows me to do my work. I also don't care that they replace the printer with another that does not work. I spent 3 hours on the phone today October 18th. I have used HP printers of over 40 years and I am frustrated and dissatisfied beyond belief.
  
  I have had 4 case numbers, the last one is **********. 30+ hours with tech support and my case has been escalated numerous times with no resolution. I NEED the right Printer.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/28) */
  HP Incorporated apologizes for the issues Ms. ***************** encountered with her
  HP ****************************** Printer (s/n **********). Ms.******** accepted a brand-new HP ****************************** Printer as a replacement unit. That new printer shipped under tracking # ************ with an ETA shown as 11/01/22.

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number: ************
  
  Order Number: **********
  
  Placed: 10/12/2022
  
  Cost: ~$900
  
  Details: I ordered a laptop from HP that was marked as delivered by ***** on 10/15, with a final status update indicating that it was "given to customer." It is worth noting that I was home/waiting at my door at the alleged time of delivery. I can confirm that no delivery was attempted at my address on that date. After checking with neighbors, I moved forward with filing a claim with both ***** and HP. Earlier today, ***** directed me to contact the shipper (HP) regarding a resolution.
  
  After contacting HP, I was advised that they would only help me if I filed a police report indicating that my package had been stolen. I let them know that the package could not have been taken from my address, as delivery was never attempted by the carrier. If the carrier had completed delivery at another address and given my package to the incorrect resident, then the package was not stolen, but incorrectly delivered. This would put the carrier at fault, which would make the issue a non-police matter.
  
  
  Still they insisted that I file a police report indicating that my package had been stolen. I feel deeply uncomfortable with this request, as it would involve me lying to my local police in order to get HP to continue assisting me.
  
  Having worked in logistics for an online retailer for the past several years, I can say with confidence that carriers like ***** do not require a falsified claim from the shipper indicating theft in order to resume a shipping investigation.
  
  I even consulted the head of the carrier issues department at the company that I work for for guidance. They strongly discouraged me from submitting a falsified police report in order to proceed with my claim.
  
  I have asked for a simple exception to policy in this instance, as my package was not stolen. This was denied by the supervisor assisting me.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/25) */
  HP Incorporated apologizes for the issues Mr. ************** encountered with his HP.com order. HP has released the refund and provided Mr. ****** with an estimated time frame he should receive that refund.
  
  
  Consumer Response /* (2000, 7, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I want to thank****** for helping me resolve my issue. I am sorry that I had to escalate this to the *** for help, but it's apparent that HP keeps their best CS reserved for elevated situations. I still think HP's internal lost package policy needs revision, as it is not customer-friendly.

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two monitors, item was defective and have been working on returning the products. HP refused to take back product they sent out defective. Then agreed to take them back and mailed them in, now I can't get the refund. They keep saying to wait 3-8 days and they are 15 days in after receiving back the monitors. I shouldn't have received defective product and when I did, I shouldn't have been told I'm expected to keep the defective product and pay full price. Company should be required to send items that aren't defective and customers should be able to get refunds when buying brand new product that arrives defective. Have gone back and forth with them repeatedly. They shouldn't be allowed to operate direct to consumer
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/24) */
  HP Incorporated apologizes for the issues ******************** encountered with her HP.com order. The following email was sent:
  10/21/2022
  **********
  
  
  Hello ********,
  
  Your restocking fee of $17 was reversed back to your VISA ending in 1347 on 10/19/2022. HP Shopping issues credit back to the card/ payment method used on the order within 1 business day. From there, your financial institution may take 3-5 business days to process and reflect your refund. If you do not see the credit posted to your statement, please call your issuing bank directly. Most likely the processing of the credit missed the posting or statement date. We apologize for the inconvenience this may have caused you.
  
  
  Cheers,
  
  Jake *******
  HP.com Store Escalation Manager -
  Office: **************
  
  
  Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language: http://www.hp.com/support/emaildisclaimers
  
  
  Consumer Response /* (2000, 7, 2022/10/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Received full refund. Will never do business with HP again. Very sad seeing a company poorly ran, customers deserve better

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! On May 19th 2022 I bought a Hp Chromebook X2 11, and out of the box, there was a small smudge on the screen. Honestly, It was too much work to do anything about it, so I didn't do anything about it. A few months later, the detachable keyboard stopped working,and it was still under warranty so I sent it in for repair, and also told the about my screen issue. They sent it back to me without the included stylus that I sent them, Without fixing the screen as i asked, and obviously opened the screen from the side with a Flathead screwdriver (Not even how it says on their at-home repair guide!). I called and talked about it, and they said it would be less of a fight to get it fixed if that caused it to break some other part of the computer because it was more or less cosmetic. I agreed to just wait. Later, The screen broke as I carried it (normal use!) due to the weakened screen, so I called them about it the following day. They said they would not repair it, as it is a accidental drop. I told them about the poor workmanship and they said it does not matter, it is still accidental. They also said I would be charged 380$ plus shipping and handling and tax. They later said they could escalate me, and I asked them to. They then promised a callback and that never happened. I called again the next day, and they agreed to escalate me, and I asked for their employee ID number for a record for this complaint if it came to it, and they refused to give it to me. I was appalled at this, and realized the next day I would most likely not be getting a callback and I did not. Then, I did the same thing, asked for a call back and the employee ID Number, they said no, and I got no callback. That brings us to the next day, today, Where I have done the same thing, and gotten a no for the Employee ID number, and am now seeking to get my money back instead of repairing it, as I am done fighting. That you guys! Attached are the repair forms, if you need that.Itwasrepairedabout45daysago
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/28) */
  HP Incorporated apologizes for the issues **************** encountered with his HP Chromebook x2 11 inch ********* (s/n **********). HP sent ********** materials to ship his unit into HP's repair facility to be evaluated and repaired. If ********** has any questions or concerns during the process he may contact his Case Manager.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop on Oct 1, 2022. and an HP Care Pack. The confirmation email that I received said that it would be shipped in 3-5 business days. However, I never received any follow-up information about my order. When I checked the status, it never moved to shipping. I called for a refund 3 days ago and they sent me a confirmation saying that there was a glitch in their system and that they would honor the refund. That, too, hasn't had any follow-up and the order is still in assembly mode. When I attempted to cancel via their website, it only cancels partial of the order (just the laptop, not the care packet or taxes included).
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/20) */
  HP apologizes for the issues Ms. ******* ****** encountered with her HP.com order. The following email was sent:
  
  10/19/2022
  
  **********
  
  Hello *******,
  
  Your order has been requested to cancel, and it was logged for cancellation on 10/17/2022. This process should take 7 days or less to cancel because the factory must locate your build and then cancel it. When you receive an email that your order has been "officially cancelled." From that email, It may take 3-5 business days for your financial institution to process and reflect your refund. We apologize for the inconvenience this may have caused you.
  
  Cheers,
  
  Jake *******
  HP.com Store Escalation Manager -
  Office: **************
  
  
  Consumer Response /* (3000, 7, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While I appreciate their response, I don't accept this ( as of yet).
  
  They assured a refund, a week prior to me filing a complaint, yet didn't actually begin the process until I did.
  
  With all due respect, because of their past lip service, I will wait for the refund before I officially close out the case. I would hate to have to go through all over again.
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  Ms. ****** was informed that the refund would be received within 3-5 business. If she has not received that refund yet she may reach out to her assigned representative.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********
  **********************************************************************************
  October 17, 2022
  
  Consumer Response Center
  Federal Trade Commission
  600 Pennsylvania Ave., NW
  Washington DC 20580
  
  Dear FTC,
  
  HP/Hewlett Packard Case#: 1st-**********; 2nd-**********; 3rd-**********
  CompSource Order#: ****************
  Product: HP Elite Dragonfly Max Notebook ************
  Subject: HP's dishonest, fraudulent and illegal Business Practice
  
  I am writing to formally complain and to notify you of the dishonest and fraudulent business practice of HP/Hewlett Packard, Inc., which I have experienced as a result of purchasing their defective product online via their retail associate CompSource.com on May 08, 2022, for $3, 086.70.
  
  On August 31, 2022, I contacted CompSource to inform them that I had noticed several problems/issues with the HP Max Notebook. I was referred to HP's Tech Support for assistance whom I telephoned the same day and spoke with a Rep. (***************) who assisted me with Troubleshooting via telephone and Virtual Online Support for hours between August- October 2022, for the following problems/issues...
  
  * Extreme Overheating (Wall Charger Adapter; Fan's vents and panel)
  * Battery discharging from 100% to 0%-89% when powered off.
  * Fan noise when charging, overheating, multitasking, on the lap, etc.
  * Letterbox viewing of movies that cannot expand to Full Screen.
  * Very dark viewings of movies which cannot be brighten or adjusted.
  * Unable to use the Tablet mode feature due to fan vents hot air.
  * The Notebook lags due to HP's and Window's updates and software.
  
  HP Reps. began Gaslighting me by telling me it's because I purchased a commercial product; my home's wall outlet maybe be the problem; it's the Wall Charger Adapter; etc.
  
  I look forward to hearing from you soon after receiving this letter or email. I pray for a just and speedy resolution to my case. Thank you and may God bless you for your time and assistance.
  
  Sincerely,
  
  **********
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/20) */
  HP apologizes for the issues Ms. *********s encountered with her HP Elite Dragonfly Max Notebook PC (s/n***********). HP has processed the requested refund for $3086.70. If********** has any further questions or concerns she may contact her Escalations Case Manager.
  
  
  Consumer Response /* (3000, 7, 2022/10/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  BBB,
  
  I do not accept this (HP's) business response, because it is incomplete and I have NOT received "Compensation" for the physica, mental, etc. problems which they and their defective HP Max Notebook has caused me.
  
  My requested resolution was a "Full Refund" (which I received a week after my deadline date I gave them) and COMPENSATION, which I am still waiting to receive ASAP. HP should be held accountable for selling defective and harmful products to customers (which they profit off of).
  
  And, I want EVERY BBB HP Complaints to be reviewed and INVESTIGATED ASAP, because their complaints will PROVE what I am saying about HP's "Fraudulent and Dishonest" business practices. I have not deposited the refund check which they sent me, and I won't" until I receive the "Compensation they OWE me for the hell, health problems and losses I have experienced as a result of purchasing their defective product.
  
  I want the "appropriate" authorities to investigate HP's products (HP Max Notebook-each of their Notebooks, Laptops, etc.) to test for defects with them (undercover if possible, which I recommend; but one for yourself, from HP directly or CompSource.com and test it; and then TRY to return it for a refund and you'll see exactly what I am talking about. Also, Search the Internet, Amazon, Google, Reviews; Complaint boards, etc. and read what they are saying about HP as well.
  I read their (paid for and deceptive) reviews by their so called Consumer experts, magazines, YouTube Reviews, which praised their defective HP Max Notebook, because they had paid to have their negative reviews of their HP Max taken off the internet when I purchased one.
  
  Anyway, I am still waiting for my Compensation ASAP, and I want something done to STOP HP and others like them to be held accountable (as soon as possible) for what they have done and are doing to customers, which are illegal, unjust and harmful to others.
  
  Thank you very much BBB, for your valuable time, assistance, empathy, understanding, and patience with my case and complaint. I greatly appreciate it. May God bless and help you resolve my (every case) professionally, thoroughly and justly-always. Amen (so be it). HalleluYah! (Praise God-Yahweh/Hebrew; Jehovah/English).
  
  P.S.,
  
  *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************, etc.)
  
  As I told HP... "I do not believe customers are always right, but I believe that customers always have rights (Consumer; Civil; Legal; Religious; Political; Citizen; Patient; Rental; Constitutional; etc.)-*********s."
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  Ms. *********s confirmed with her Case Manager on 10/20/22 that her refund was received. Unfortunately, HP does not compensate for time lost, physical, or emotional distress. If********** has any other questions or concerns she may contact her Case Manager.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The HP Instant Ink program has been charginf me $4.25 every month ( for the past 2+ years) but have not shipped any ink cartridges. They are refusing to refund the amount charged.
  case #**********
  iam escalating this issue .
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/10/26) */
  HP apologizes for the issues **************************** encountered with his Instant Ink account. HP processed a refunded for $7.40 and sent*************** a regular black in cartridge.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a new HP printer on 10/16 because the agent couldn't troubleshoot my existing printer. She promised 2 year warranty because my printer broke and 6 months instant ink. I gave her my email and phone and told her I needed the order tracked via text. She put in the wrong email. I couldn't find the order today so I called sales. They told me I only was getting 1 year warranty (not 2), he couldn't change my email on the order so I have no way to track it, and he couldn't change the notification method to text so I have no idea when the order is coming and what other issues there are because they put someone else's email instead of mine. And I have already been billed. I want the order updated so I can get notifications and also the 2 year warranty that was promised. The order number is *********** My correct email is ******************** The email the agent put (despite my correcting her several times) was********************** This is WRONG.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/01) */
  HP Incorporated apologizes for the issues***************** encountered with her
  HP OfficeJet Pro 9015e All-in-One Printer (s/n **********). An HP Case Manager is working with Ms. ***** to resolve her issues with her printer and Instant Ink issues. Any questions or concerns may be directed to her Case Manager.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a laptop on 9/18/2022 received a confirmation of the order on 9/19/2022 (order #**********)... The laptop was supposed to be delivered by Fedex on 9/23/2022...09/23/2022 came and went no laptop so I called HP on 9/26/2022 to alert them and I was assured that they would watch for the item. I covered my tracks and started a trace for the item with Fedex on 9/26/2022 (case
  #**********) I was so assured I also bought the 3 year service agreement for a computer. On 9/30/2022 I called hp again (still no computer) as I was advised by Fedex that I would need to go back to HP to work with them. On 9/30/2022 I chose to have another computer sent and they said after an investigation on their side they would send the computer Fedex priority (1-2 days) and gave the expectation of 5 business day from 9/30/2022.(order #**********) I did not followup with HP until 10/7/2022 nothing was done by them. I then demanded they cancel my ordered and give my money back for the computer and service agreement. As of this date, no action. I have now turned to my bank for a charge-back...I alerted HP of the charge back on 10/11/2022 because they sent me an email asking me to file a police report for an item that never made it to my door. I was told by the rep that I didn't need a police report because I did a charegeback with my bank but the following day I received the same email and then again on 10/17/2022. The representative even confirmed that HP has not made any attempts to call Fedex and Fedex is waiting on HP to file a claim. I just found out today from Fedex that HP sent the laptop no signature required. Their website does not inform the customer they are taking this type of risk so the customer can make a better decision for buying. This was an item valued over $500 and they had the responsibility of making sure I get the item. I have now file a report with Long Beach (CA) PD (*******) because I do not want HP to cause issues with my banks.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/20) */
  HP apologizes for the issues **************** encountered with her ****** order. ********** has a dispute open with her bank which means HP can not process the refund on out end. ********** bank will have to issue the refund.

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  End of August 2022-mid October 2022 I have been charged for services I have not had access to through HP instant ink account. My account was canceled and I am still being charged. Contacting customer support for a resolution they refuse to confirm via email the details of a phone call conversation confirming the cancellation of the account. I've spent two months attempting to cancel and still getting charged and still paying for a service I am not using nor have I had access to use since AUGUST 2022!
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/10/25) */
  HP Incorporated apologizes for the issues Ms. ******* ******** encountered with her Instant Ink account. The following email was sent; in response to that email************* has requested HP stop contacting her.
  
  
  Hello *******.
  
  This is Julie , your Instant Ink Case Manager.
  
  I am sorry that the resolution we can offer to you is not acceptable to you. I do not see any cancellation attempts in August or any calls into HP in August.
  Every cancellation attempt generates an email to the customer with the cancellation start and end date.
  
  I have confirmed that you submitted the cancellation request on 09/28/2022 the cancellation did not finalize until the end of the billing cycle which was on 10/15/2022.
  The outstanding charges on the account were for billing cycle 08/16/2022-09/16/2022 and then the final bill on the account which was the billing cycle you initiated cancellation on 09/16/2022-10/16/2022.
  
  My hours are Monday to Friday 9:00 AM - 5:00 PM Eastern Time
  
  Please keep in mind that I will not receive this email response in real time.
  
  You can call in to receive sooner assistance but please understand that the only way for you to contact me is through email reply, no agent or supervisor will be able to connect you with me through our phone system.
  
  Here is a great link to check out regarding your Instant Ink account: ************************************************************
  
  Your current case number(s):**********
  
  
  Thank-you for choosing HP Inc.
  
  Julie
  
  HP Instant Ink Case Manager
  
  
  Consumer Response /* (3000, 7, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I explained in reply with the following email. Please find attached.
  Not a reasonable resolution at all. HP already charged me for one month of service after cancellation request is proven and provided and continues to ask for another month of payment and refuses to delete my information. Explained in detail in emails that are attached. I did not ask for refund of charges for fees of service I clearly have not used in over three months before cancellation was even requested and verifiable. Unreasonable business practices. I've asked for the company to not contact me personally again. I will communicate through better business bureau only. No resolve was reached.
  
  
  Business Response /* (4000, 9, 2022/11/07) */
  The account has been cancelled and************* will no longer be charged.