Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  3000 Hanover St MS1247 Palo Alto, CA 94304-1112

• 

  HP Incorporated

  7 Eagle Square Concord, NH 03301

• 

  HP Incorporated

  263 Tresser Blvd Stamford, CT 06901-3236

• 

  Hewlett Packard Company

  4680 Parkway Drive Suite 100 Mason, OH 45040-9363

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using an HP ****************** for a few years. I have been using non hp refilled cartridges on this printer for a few years. One day in June 2022, an automatic firmware update was pushed to my ****************** printer by HP Support Assistant. This update prevented it from printing any more documents with the refilled cartridges that had been functioning perfectly up until that time. The only fix available is to purchase four new "genuine" HP cartridges at considerable expense. The cost of the genuine HP cartridge is almost 5 times the cost of a third-party cartridge.
  
  The HP printer will not even allow me to scan documents.
  I called HP support at ************ and talked to a HP customer representative, who identified himself as ******* on Wednesday July 6, 2022. After talking to me for more than half an hour, he told me that HP engineers will work on the issue and send me an updated firmware through HP Support Assistant installed on my computer, to restore my printer to the earlier version. I waited for three months, and HP did not honor their commitment.
  
  On Nov 4, I called HP support again at*************, and talked a customer representative who identified himself as ******. He pulled up the earlier case ID and talked to me for 15 minutes. He told me to download an updated software from HP Support portal. I told him no firmware update is available at the HP Support portal which will restore my printer to its earlier status. When I told him this, he just terminated the call.
  
  This action by HP is arbitrary and unjust. They should provide me with a firmware update that will restore my printer to its earlier status so that I can continue using the third-party non-HP ink. I have non-HP ink cartridges worth more than $75 with me that I had purchased before the firmware update was installed.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/11) */
  HP apologizes for the issues Mr. ****************** encountered with his HP******************************************************** HP provided Mr. ************* with a $150 coupon good to use on HP.com to purchase a new printer. That coupon was emailed 11/10/22 and will expire 01/31/23.
  
  
  Consumer Response /* (2000, 7, 2022/11/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I thought it was the best solution under the given circumstances.

• Initial Complaint

  Date:11/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an HP *************** desktop from the HP website on 10/29/2022 for a total of 713.36. This pc was on sale with savings of $700.00. The transaction went through and the money came out of my bank account. On 11/01/2022 I get an email notification tell me that my transaction has been cancel. The 1st email does not tell me why my transaction was canceled. I contact HP through their chat customer service and I am told that there was a glitch in the price or system and that they can not sell me that pc for that price. I am then told that I need to read the terms and conditions. Next I proceed to call customer service and talk to a nice lady who was really helpful. Tell her what happened and that I am not happy. I feel that I should get the pc for the price that they sold it to me for which was 713.36. She told me to give her an hour and she would call me back. She wanted me to give her time to see what she could do. I get a call back from her about 4 or 5 hours later saying that she could get me the pc for 949.99 which was 400.00 of and then give me a refund on my payment method for 329.17. This would have put the pc back down to the original price that I already paid for it. So I said please go ahead and reprocess it. I was happy that HP was doing the right thing.
  Today ( 11/04/2022) I get a call from the same representative telling me that they are not going to refund me the 329.17 that i was told would be refunded. The representative said all she could do was a 2 year extended warranty. I then asked to speak to her supervisor. He proceeds to tell me all they can do is give me points for my next purchase. I was TOLD I would get a refund amount of 329.17 they should have honored that. It was never stated that the refund would have to be approved through purchasing had I been advised of that I would not have proceed with the second transaction. 1st order # ********** 2nd order#********* 3rd cancel order #***********
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/10) */
  HP apologizes for the issues Ms. **************** encountered with her HP.com order. The order has been returned. A representative reached out to assist with placing a new order however at his time she did not want to. If Ms. ******** would like assistance with a new order she may contact her representative.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HP has been charging me for "printing" for almost 2 years at a price I never agreed to. I signed up for the .99 cent a month, but subsequently was changed to 2.99 and then price increased to 3.99. My printer hasn't been able to print in months due to low ink and yet I have never received ink from HP. I have tried NUMEROUS times to do an online chat with them and can never get an agent. The one time I received an agent I was told everything would be handled and then she disconnected me. I submitted a case ********** where I lobbied this complaint --the next day it was closed and I received no response.
  
  it should not be this difficult to get customer support. HP is knowingly defrauding their customers and at the same time making it impossible to seek adequate response. Unfortunately the only method companies like HP respond to is when there is federal intervention -- and I suggest they should be fined heavily.
  
  For now, I want every dollar I spent for "HP Instant Ink" refunded.
  *************************
  ************************************************
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/18) */
  HP apologizes for the issues *************** encountered with their Instant Ink account. A refund was applied for $12.96. A follow-up call is scheduled for 11/21/22 to discuss any further concerns.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The adapter for my son's HP Pavilion Gaming Laptop died on 10/18/22 and I went to HP to file for warranty replacement of adapter. When I entered the serial # it reflects that the warranty began 6/19/20 and expired 6/18/21. I purchased the new laptop on 11/14/21 from Walmart.com for son's Christmas present. I have heard nothing since I opened the HP case on 10/18/22. Their site makes it extremely difficult to contact anyone in customer service. I finally found a number and after being transferred from automated system to customer service agent they disconnect the call. This happened numerous times. I am disappointed with lack of customer service for high dollar product and feel they are being deceptive in avoiding the claim. A new product purchased from a trusted retailer should not have this issue occur, the company should promptly address it and not try to make you pay to speak with "technical support" when my question is warranty related. My son has not been able to use his laptop now for almost a month which is ridiculous. I don't want anyone else to have to deal with this issue either. Thank you.
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/16) */
  HP apologizes for the issues **************** encountered with her HP Pavilion Gaming ************* (s/n **********). HP approved to reimbursement ********* for the purchase of the HP adapter. The request was submitted for $58.29 and is currently being processed. If ********* has any questions while the check is being processed, she may contact her Case Manager.

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HP laptop in 2020. In 2021 I had some issues with my laptop and I sent it in to HP. Per HP after 7 days I was suppose to receive a replacement until my laptop was ready. I never received the replacement and they couldn't find my laptop. To accomodate me I received a larger laptop with an extension on the warranty for an additional year. I contact HP on 11/1 I explained to ******** what my issue was and was told my warranty had expired. I explained that I had an additional year, he then said I need to send him a copy. I provided the copy and got a generic email that didn't pertain to anything I sent. 11/3 I spoke with **** who stated that they hadn't received my email at the time and preceded to tell me that my warranty was expired. Then **** stated that my issue wasn't covered under the warranty. If that's the case I should have been told that initially.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/16) */
  HP apologizes for the issues Ms. ************ encountered with her HP ************************************* HP provided Ms. ****** with a one-time Smart Friends session who was able to get the unit set-up and working properly. If Ms. ****** needs any assistance in the future she may contact HP Customer Support.
  
  
  Consumer Response /* (2000, 7, 2022/11/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  ******** was understanding and concerned about my issue. She provided a solution.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a HP 27 inch monitor and after 32 days the monitor does not work. A ticket for repair was filed and they have yet to ship a box to be able to ship back for repair for over 3 weeks. Every time we call they tell us they will send the box for repair. We want a replacement monitor.
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/18) */
  HP apologizes for the issues Mr. ************* encountered with his HP ************************************* Mr. ****** is working with an HP Case Manager on an acceptable resolution to the defective monitor. Currently HP is waiting for a proof of purchase to be sent over to look into the requested refund option and the amount. If Mr. ****** has any questions or concerns he may contact his Case Manager.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought an HP ******************, in November, 2019 with a 3 years warranty from HP. I had to send the laptop for repairs 10 times already. From Diagnostic Failure to failed batteries and calibration not done properly, the laptop is useless. Now the battery need to be calibrated again. This is a recurrent problem every week which is a 5 hours process every time.
  As of now, I am waiting on a case manager to get back to me as to when I can expect a better laptop. That was 3 days ago. I was giving an escalation case # **********, within 24 to 48 hours for someone to contact me . I tried to call HP, someone call Amy refused to speak to me. I have no idea what to do now!
  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/18) */
  HP apologizes for the issues Ms. ************ encountered with her HP ******************************************* Ms. ****** is working with an HP Case Manager to get an acceptable replacement unit. Once Ms. ****** agrees to the offer that was sent HP will start the replacement process. Any questions or concerns about that process can be directed to her Case Manager.
  
  
  Consumer Response /* (3000, 7, 2022/11/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nothing has been resolved!! HP assigned a case manager to my case #********** from Escalation Department. Working with Ms. ******* was very challenging. Sometimes she calls me at home when I am at work even though I provided both my cell and home numbers with best time to call both numbers. After 15 days working with *******, (November 8 through November 22nd) we agree on the hp pavilion ************
  The unit arrived on November 25, 2022. I set up the laptop to use it. I could not play a simple game using the internet browser. The computer lag is extremely bad as if the computer is old. It took 5 hours to sync One Drive. The replacement computer has a bad hard drive. I emailed ******* about the situation the same day.
  She called me back on November 29th, 2022 and suggested an HP tech specialist to troubleshoot the problem. I was on the phone with ********* for 6 hours nothing works. He tried restart the computer. It would not work. As I am writing this note, the computer is still plug in trying to restart(24hrs) I had to leave it on all night. I have not heard from any of the HP team to correct this issue. The replacement laptop is worse than my original, that I had battery problem with.
  
  
  Consumer Response /* (2000, 10, 2022/12/06) */
  update- Now, since December 1st, 2022 I have been waiting on a return label for the replacement laptop. My case went back to Escalation Department with the same Care Manager, *******. I have no idea how long that will be. I just want to put this unpleasant experience with HP behind me.

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my HP printer last year and signed up for HP's Instant Ink program. Since then, I've tried to cancel my membership 3 times unsuccessfully. Each time, I complete the cancellation process and am presented with a confirmation message only to be billed the next month. The final time was in July of this year, and I spent hours waiting to be contacted by a real person. I explained the issue, and the person promised my account would be canceled. Then October 22nd, I was charged for August, September, and October - I was charged $4.29 for three transactions. I don't know how I can possibly make it clearer to HP that I do not want to continue with this service.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/11) */
  HP apologizes for the issues Ms. ************** encountered with her Instant Ink account. The following email was sent:
  
  IMPORTANT: Please do not reply to this email. Replies to this message are not monitored.
  
  Dear ******,
  
  This is ****, your Instant Ink Case Manager.
  
  I am glad I was able to reach you on my callback today!
  
  Yes, there was a system issue affecting some account cancelations.
  Your account has recently been canceled, the last 3 billing cycles were refunded on October 22nd and there will be no further billing.
  
  It was a pleasure to be of assistance and I am glad that we were able to help resolve your issue.
  
  Here is a great link to check out regarding your Instant Ink account:*************************************************************
  
  Your current case number(s):*********** has been closed
  
  If you should require assistance with any Instant Ink issues, feel free to contact us through phone **************** or Chat and refer to your case number so our HP Instant Ink support representatives can assist you.
  
  
  Thank-you for choosing HP Inc.
  
  ****
  
  HP Instant Ink Case Manager

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchase HP *************************** with order number ********** which delivered 7/25/2022. I was using it less than one month(8/22) when it started to have the blue screen problem. I asked for return but they said it is not returnable since it is customized.
  Then I started to worked with tech team to solve the issue. I did whatever they asked and spending hours to reinstalled the system but soon after the problem came back again and even worse with more frequency. After one month with tech team I decided to return this deficient device no matter what.
  They assigned me with a case manage with case number **********. First of all, it is really hard to get a timely contact. They first offer me with a replacement of re-stocking(not sure but something they won't sell directly to customers), but I did not feel comfortable with what they offered since that is not what I am looking for and worth it. Then I requested for full refund. (The original spec list was wrong, they said it was a mistake, first time felt I might be fooled)
  They then called and said they approved the request but with a prorated refund which will charge for the 1 month of use around $50. I can't accept this since it is not my fault and they request full refund again. Now, they came back saying full refund is approved. But I check the email it is the same amount saying prorated. I asked and they said it is the tax collected by the government that is not refunded (not matching with amount without tax). The information about prorated in email is by mistake and they send me a new email. I felt I am fooled again.
  Until now since I received the laptop, it is already more than 3 month, used 1 month, fixed another and rest for solve the issue(can not use since continuously blue out). I don't know why it is so hard to get the full refund on the amount I paid.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/18) */
  HP apologizes for the issues Ms. ********** encountered with her HP.com order. The following email was sent from HP's Store:
  
  
  11/18/2022
  
  **********
  
  Hello ******,
  
  Your return refund of $562.80 will be credited back to your account*****************************. Our pre-paid labels expire in 5 days. Please get a receipt for your return from the ***** associate for your records. The warehouse will initiate your refund after they receive and inspect your return. Please allow us up to 10 business days to complete the inspection. We apologize for the inconvenience this may have caused you.
  
  Cheers,
  
  ************
  HP.com Store Escalation Manager -
  Office: **************
  
  
  Our advice is strictly limited to the question(s) asked and is based on the information provided to us. Please review the HP Support Disclaimer in your own language: ******************************************
  
  
  Consumer Response /* (3000, 7, 2022/12/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Returned the laptop, but still waiting on my refund. Will be back and update once receive the full refund.
  
  
  Business Response /* (4000, 9, 2022/12/14) */
  Ms. *** was sent the following email:
  
  
  12/13/2022
  
  **********
  
  Hello ******,
  
  My name is*****, and I am responding to your *** complaint for order# **********. I researched your order and discovered your order was cancelled and that you were refunded on 12/12/2022. I have attached a **** of our financial system showing your refund was successful for the whole order. The day your refund was initiated, here are the refund expectations.
  
  HP Shopping issues credit back to the card/ payment method used on the order within 1 business day. From there, your financial institution may take 3-5 business days to process and reflect your refund. If you do not see the credit posted to your statement, please call your issuing bank directly. Most likely the processing of the credit missed the posting or statement date. We apologize for the inconvenience this may have caused you.
  
  Cheers,
  
  ************
  HP.com Store Escalation Manager -
  Office: **************
  
  
  Consumer Response /* (2000, 11, 2022/12/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I finally received the refund. I can't believe it take so long to get the problem fixed. Totally 4 months. Luckily the refund is finally here, I am so done with all this.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, 08/11/2019, I purchased an HP Laptop from Walmart, located at ********************************* *****, phone number************** The model of this laptop is HP 15-bs144wm, the serial number is CND9194 (RB?), Product ID ************ Warranty 1y1v0y. After owning this laptop for at least 3 years, it has become slower in operation. By this, I mean that the laptop takes much longer to open up windows, software, and computer applications than it did, when purchased on 08/11/2019. HP has failed to state that their computer's slow down and lose processing speed over time. I have always had my computer protected from any type of spyware or viruses, and I have made sure that my computer was clear of them before getting to this point. I am requesting a brand new laptop that operates without losing processing speed over time from HP. I would request a new HP Laptop from Tiffin, Ohio Walmart, but the receipt only allows for a return if it is within 90 days of purchase.
  

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 5, 2022/11/11) */
  HP apologizes for the issues*********** ******* encountered with his HP Notebook - 15-bs144wm (s/n **********). Unfortunately, the unit is roughly two years out of warranty. HP cannot provide a replacement or offer a free repair. An HP Case Manager did offer a discounted repair should Mr. ******* choose to send it into HP. Mr. ******* has declined paying HP any fees for the repair.
  
  
  Consumer Response /* (3000, 7, 2022/11/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't recall the warranty just being for two years. I don't believe the warranty would even fix the issue at hand. I believe the processing speed has been negatively affected by an internal components that I cannot access, and that HP installed during the production phase. I didn't have any control over the production of the HP laptop, therefore I am requesting a free repair or replacement. HP's production at their factory is to blame for computer's technical issues. Again, this complaint will not be satisfied u tip my HP computer is replaced or repaired free of charge.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  HP offered Mr. ******* a one-time free Smart Friends support session to attempt to get his computer running at normal speeds. Mr. ******* declined that offer and will only accept a replacement unit. Based on the age of the unit HP's only offer will be the free support session. HP cannot provide any replacements for the out of warranty unit.
  
  
  Consumer Response /* (4200, 11, 2022/12/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  HP has failed to state on the laptop box, in the inclosed documents, or on the HP computer, that my computer is covered under warranty for reduced processing speed, for only 2 years. HP has failed to see that my computer is basically worthless due to HP's failure to provide adequate laptop parts that will allow their computers to not reduce in processing speed for 2 years or more. As a customer of HP, I expect my laptop to last a lifetime, as does every other customer. HP has produced a poor product, and sucked me into buying it, and has failed to provide an adequate solution. A simple replacement of my old laptop isn't that much to ask for, especially since it would cost less than $200. I will not be satisfied until I receive a brand new laptop.
  
  
  Business Response /* (4000, 13, 2022/12/16) */
  As stated previously HP can only offer the discounted repair. HP will not be providing any replacements.
  
  
  Consumer Response /* (4200, 15, 2022/12/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As stated previously, because HP made a defective computer and sold it at Tiffi , Ohio Walmart, I will not accept anything less than a new computer. I will be happy to send I. My defective computer. I refuse to pay for HP's mistake, and at this point HP's behaviors are becoming fraudulent-like. HP offers a 2 year limited warranty because they know their computers will fail after 2 years. HP did not advice that my computer would fail after two years. Therefore, HP has committed false advertising violations as well as knowingly and willfully selling a defective product. I do not accept this business's response u til a new laptop has been shipped to my home. BBB I would like you to interject, because HP is refusing to please their customer and do the right thing.
  
  
  Business Response /* (4000, 17, 2022/12/26) */
  The only offer available to Mr. ******* will be the discounted repair.
  
  
  Consumer Response /* (4200, 19, 2023/01/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a blatant attempt by HP to collect more money from an already dissatisfied customer, who already paid for a computer, to fix a problem that HP caused. This is completely unacceptable behavior by a business operating in the United States, and because of that, I will only accept a free repair or free laptop. For my troubles, I will also be contacting Walmart, and letting them know about HP's poor customer service, and the amount of time and emails it has taken me to o ly get a discounted repair. I deserve, and by law, deserve a free repair or a free replacement laptop. I am requesting that BBB make a recommendation and offer a judgment. Or make a legal referral from this conversation.
  
  
  Business Response /* (4000, 21, 2023/02/01) */
  Mr. ******* is roughly 904 days out of warranty. The only offer is the discounted repair.
  
  
  Consumer Response /* (4200, 23, 2023/02/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The warranty is far an HP product that was produced properly. My HP computer was not produced properly, meaning that there is an error with the computer beyond what a warranty would cover. HP's poor production contributed to my malfunctioning computer, which HP's warranty wouldn't cover. If HP was confident in there products not breaking so quickly, the warranty would be beyond 2 years. As a customer, the customer is always right. The only way to end this dispute is yo send me a new one, or offer a free repair. I will not be satisfied until I I get what I deserve as a loyal HP customer.