Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a printer, two monitors, and a laptop for when I work remotely, out of the office. I ordered all of these items on 01/06/2022, and did not open any of them until April 2022. Upon setting up the printer, I kept receiving an error message that the back door of the printer was open. When I opened the back door of the printer a few black plastic pieces came out of the back and the back door was off the hinge all together. This item was broken straight out of the box. I called them several times to register a complaint. This was very difficult due to the language barrier and them acting like they do not know what I'm saying. I am very good at discerning accents, living in **. I feel like they just play ****. They provided me with an email to send my complaint. I did this on more than one occasion and got no response. I am in the service industry and can't believe the audacity of this company. I reached out to them today via their chat on their website. I provided them with their HP certificate for the product, my warranty info, and copies of my email complaints I sent previously that they didn't respond to. At the end of the chat, she said we can't promise anything because your warranty ends in two months. You mean to tell me they can't either fix this product or replace it within two months?!!!! My warranty is good until 01/05/2023. This is absolutely ridiculous! I am getting nowhere with HP and could use some assitance.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/21) */
  HP apologizes for the issues Ms. ******************** encountered with her HP Printer. The Executive Office sent several emails trying to get more information on the unit. To date there has been no response. If Ms. ************ still requires assistance she may respond to the email that was sent.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an HP Printer (details below). Recently, I discovered that the printer has software on it that prevents me from using 3rd party ink toner. First of all, it is illegal to prevent the use of 3rd party toner on a printer. Second, I was unaware that this software had apparently been secretly installed on my printer (via automatic updates) until after I had already purchased the 3rd party ink toner.
  
  The HP website does not publicly publish instructions for removing the software. The HP website also will not allow me to contact support because my product is not under warranty. I've tried using the HP help forum, but the tech support members that moderate this forum have refused to help me. Instead, they told me to submit a support ticket (which I cannot do).
  
  Product #: ***************************
  

  Business Response

  Date: 12/08/2022

  Business Response /* (1000, 5, 2022/11/18) */
  HP apologizes for the issues ****************** encountered with his
  HP Color LaserJet Pro MFP M180nw (s/n **********). HP provided *********** with a $250 coupon good to use on HP.com. That coupon was emailed 11/18/22 and will expire 01/31/232.
  
  
  Consumer Response /* (2000, 7, 2022/11/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  According to HP, it is not possible to remove the firmware that is preventing 3rd party ink to be used in the printer. I therefore agreed to a coupon to offset the expense incurred of purchasing 3rd party ink.
  
  It should be noted that my acceptance does NOT condone HP's business practice of restricting the use of ink from 3rd party vendors. This is an unfair business practice, and at least one consumer in the United States has successfully sued HP in court over this issue. Overall, I regard this issue as both not settled AND outside the scope of this complaint. Therefore I accept HP's response and consider this particular complaint closed.

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HP Instant Ink has failed to deliver ink cartridges.

  Business Response

  Date: 11/16/2022

  HP apologizes for the issues ************************* encountered with his Instant Ink account. HP has started the cancellation process. Once the account is cancelled **************** will have to purchase regular ink cartridges to continue using his printer.
  

  Customer Answer

  Date: 11/23/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Not recommending HP Instant Ink to anyone. It is a subscription service and HP Instant Ink will send the ink based on pages printed. However, I have not received ink cartridges since July 2021 and have run out of black ink 2 months ago.
  Also, unable to print using non-HP Instant Ink cartridges since cancelling my subscription. I have installed non-HP Instant Ink (62) cartridges and unable to print. HP Instant Ink support unable to resolve the non-printing issue.
  - Disappointed in HP.
  
  Provide refunds for customers who paid for ink cartridges never received.

  Business Response

  Date: 12/01/2022

  An HP Instant Ink representative attempted to reach **************** to discuss his complaint further however there was no answer. The following email was sent:
  
  IMPORTANT: Please do not reply to this email. Replies to this message are not monitored.
  
  Dear ****,
  
  This is ****, your Case Manager with HP Instant Ink.
  
  I am sorry that I have not been able to reach you on my recent callbacks and have received no reply to my recent emails.
  
  If you should require assistance with any Instant Ink issues, feel free to contact us through phone ***************) or Chat and refer to your case number so our HP Instant Ink support representatives can assist you.
  
  Your current case number(s): ********** have been closed.
  
  Please do not reply to any emails from us in relation to this case as it is no longer being monitored.
  
  Here is a great link to check out regarding your Instant Ink account: ************************************************************
  
  
  Thank-you for choosing HP Inc.
  
  ****
  
  HP Instant Ink Case Manager
  

  Customer Answer

  Date: 12/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Requesting refund.

  Business Response

  Date: 12/16/2022

  The account was utilized before it was cancelled so HP cannot provide any refunds. For the printer to work **************** must remove all Instant Ink cartridges and put in regular cartridges. If further assistance is required he may reach out to the Instant ***************

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an HP 17z laptop for my mother on November 29, 2019 and it was shipped to me on December 16, 2019 which cost $361.56. My mother started having issues with the battery around a week and a half ago in which the laptop would charge to 100%, but once she disconnected the power cord and tried to use the laptop, it would discharge quickly to less than 30%. She tried using her laptop on separate occasions to have a Zoom meeting, in which her laptop would repeatedly shut down due to this faulty battery issue. I contacted Hewlett Packard last Wednesday, November 3, 2022 to report and resolve this battery issue. I first spoke with a technical support representative who informed me the laptop was no longer under warranty and I would need to contact someone in their Battery Recall Department to see if my mother's laptop was one of the affected units they had on a list. I was on hold for 40 minutes with the Battery Recall Department when I was disconnected from the call and had to call back and get back into the queue. Once I spoke with someone, they told me that my mother's laptop was not on the list and that I would need to purchase a new battery and take it to a store like ******** to have it installed because individuals cannot install the internal battery themselves. I was also informed a new battery could run anywhere from $82 to $115. I checked on the website for ******** and discovered there would be an $85 labor charge. My mother's laptop is less than three years old and should not be having this issue. I have discovered there are other individuals who have reported this same issue online and it is an "HP Battery 601 error message" individuals are receiving for their laptops which are 2.5 years old. This situation is only associated with Hewlett-Packard laptops and no other brands such as ********************** *********, etcetera. This horrible customer service experience with Hewlett Packard has been unprofessional and unacceptable. HP Case ***********
  

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 5, 2022/11/23) */
  HP apologizes for the issues***************** encountered with her
  HP Notebook - 17z-ca000 CTO (**************). HP sent ******** materials to ship her unit into HP's repair facility to be evaluated and repaired. Those materials were received on 11/21/22. If ******** has any questions or concerns about the repair process, she may direct them to her Case Manager.
  
  
  
  Consumer Response /* (2000, 7, 2022/11/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  My Case Manager contacted me today to inform me that they received my laptop yesterday & a technician will do an analysis to find out what the problem is. My Case Manager has kept me informed regarding the next steps to resolving this issue. I do not have any additional items to attach at this time. Thank you!

• Initial Complaint

  Date:11/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem was not the first incident with my HP ************************. The incidents were a few times with printhead assembly that caused failure repeatedly. I followed up with HP representatives in the past and experienced tremendous difficulties. My printhead was replaced three times at almost $450 through HP parts. Now, the printer went down with an error due to printhead again. HP representative collected the information from their database and sent me a printhead replacement kit. I waited pretty long and had to leave for out-of-state to university for several months. I returned home and found a package from HP containing the printhead replacement kit. I followed the procedure and found out the printhead was unsuitable due to lousy manufacturing. I called HP again and found out they changed phone numbers repeatedly. During a conversation with the latest representative stated that he could not find the information from the database and asked me to repeat for warranty information. I told him I was not calling about the printer warranty but received the wrong product that needed replacement. The representative stubbornly focused on verification and said my printer was out of contract and labeled it too old. I became frustrated with HP for their lack of professionalism in caring for the customers. A year ago, another representative helped me and said HP poorly designed the printhead HP as they decided to redesign it to newer printer models instead of recalling it. He suggested abandoning my printer and seek for a newer one. I told them I could not afford it because of my fixed income and social security retirement check.
  This incident may end future business with HP because of horrible customer service and lack of care for customers.
  

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 5, 2022/11/16) */
  HP apologizes for the issues Mr.***************** encountered with his HP********************************************************** Unfortunately, the unit in question is roughly 2106 days out of warranty and has reached an end of service life as of 10/31/20. HP no longer supports the printer and cannot provide any refunds or replacements.
  
  
  Consumer Response /* (3000, 7, 2022/11/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They tend to make excuses by base on the warranty situation. They knew I had the long problem since Day 1 with printheads. During the warranty, the printheads remained failures repeatedly and were replaced so often. After the verification, they worked very hard to avoid honoring the situation and ordered me to dump the printer and get a new one at my own expense. I already spent a lot of money to buy the print head replacement. A pleasant representative understood my situation and apologized for the incident. I received a new print head without charge, and it was too late because I was out of state for many months. Finally, I returned home and found a package from HP containing the replacement print head with ink cartridges for testing purposes. I followed the instruction and failed because the new replacement print head was also defective and in brand-new condition from the box. I called HP about it. They showed they were more concerned about the printer's original warranty, refused to cooperate, and claimed they did not find my record. The representative said when the warranty expired then, they purged the database. Also, they said they no longer have print heads available. That is why I sought to replace it with a new printer after I suffered and was frustrated with HP for providing me with tremendous challenging in resolving the whole situation.
  Moreover, they claimed that they could not find my recording in their database last time. How come they knew my printer's serial number? I submitted a receipt for proof of purchase to HP. Every time I called them and always asked for a copy of the receipt repeatedly, as they knew that they had it in their database.
  Honestly, I have a long experience with the most profound frustration with Hewlett Packard with their warranty practice and hardship to other consumers and me.
  I learned the print head for my printer had a manufacturer error in design, causing trouble-prone, and they decided to stop the product and quickly put them on end-of-life status to avoid recalling the product.
  
  
  Business Response /* (4000, 9, 2022/12/05) */
  HP does apologize for the issues Mr. ********* encountered with his printer. However, based on the age of the printer HP has no options available.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back a laptop for warranty repair and was told they would have to charge me $549.99 for the repair because of customer-induced damage and included pictures but no description of the damages so I didn't know what they thought I had done to it and that shouldn't matter I have an HP care pack (extended warranty Care Pack Agreement Number is ****************** ) that includes accidental damage as long as it was damage incurred through regular use of the device. I message the premium tech support and we started chatting about it at which point I learn they said there was water damage. I had never gotten any liquid in it or even on it but I do live in Alabama where the humidity is 90% up to 100% on days when it's not even raining so that is the only place where the moisture could have came from. I was always careful not to have any drinks or liquids of any kind near it so the only place the moisture could have came from is the environment which also means that it should be covered under the extended warranty since I used it normally, and rarely even took it outside. Its just really humid in the summer here. Look it up. I told the support guy about my care pack that includes accidental damage and that it should be covered. He agreed and said that he would escalate it (will attach chat transcript). I was supposed to have had a callback either Monday or Tuesday from someone at HP but never did get one. But I did get another email today saying the same thing: I can either pay $549.99 plus tax or reject the repair and have them ship it back and neither of those options work for me since Im already paying for the extended coverage and plan to keep it as long as possible as long as they deliver on what they sold me.
  
  Escalated Customer support Case ID **********
  Care Pack Agreement Number is ******************
  
  
  CSO Number: ***************************************************************************************************************************************

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/17) */
  HP apologizes for the issues ***************** encountered with his
  OMEN 15.6 inch Gaming Laptop PC 15-ek1000 (s/n **********). HP has resumed the warranty repair at no cost to ***********. If *********** has any question or concerns during the repair process, he may reach out to his assigned Case Manager.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a warranty done on 5 computers that were purchased new and still have an active warranty. HP is using a third party to service the calls however they have refused to service the tickets. I have open work orders and either they don't show up or cancel the day before. I have tried to talk to HP but they have also refused to communicate with me. I have followed their method of communication and still no luck.\
  
  here are the five machines with active WO's
  *****************************************************************************************************************************
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/21) */
  HP apologizes for the issues Mr. ************ encountered with his HP Computers. An HP Case Manager reached out and was informed all the open work orders were completed. Mr.****** agreed to have HP close his complaint.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 31, 2022, In conversation with your tech ******** told me that my cartridge was clogged as to why my printer was not printing in color. He incorrectly took my address and before I got off the phone, I had already verified that the address he took down was incorrect: ******************** was incorrect and I corrected him to ***********************. CSO BTPG797-01 sent to me. I have been told that I have no cartridge account right after I told customer service and wasted over an hour of no satisfactory solution for me because the cartridge was delivered to the wrong address. I have spent 3 days over 2 hours wasting my time trying to reslove the issue with your incompetant people and I have been hung on up several times. If this the type of service I get from your service. I will not buy another another product from this company again because you do not care. I finally got some coorperation to replace the lost cartrdige

  Business Response

  Date: 11/28/2022

  HP apologizes for the issues ******************************* encountered with his HP OfficeJet **** All-in-One Printer (s/n CN08C8Q41Y). ********************** accepted a $50 E-Gift card to use on HP.com. If ********************** has any further questions or concerns he may direct them to his Case Manager.
  

• Initial Complaint

  Date:11/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting that you please intercede for repair order number BTPD0098-01.Prior to the laptop being *****ed to back to me I had requested that it be held at the local ************** location *************************************************************************** because both me and my wife work and are not able to be at home to receive the package ************ is the ***** tracking number. I have spoken with about 5 HP **************** Representatives including two managers and they had initially confirmed my request. However upon checking today ***** states that they did not receive any such request and the package is going to a location called *********** in ******* which is about an hour from my house.Can you please speak to the right people to have them talk to ***** so that we can have the package delivered to the ************** facility where I can pick it up. Otherwise this is just going to be a huge waste of time where the package will be returned to the Grapevine facility and then I have to spend another week trying to get it back again. My phone number is ************. Thank you for your help in advance.*******************************

  Business Response

  Date: 11/21/2022

  HP apologizes for the issues *********************************** encountered with his HP ENVY x360 Convertible Laptop PC 15-ed1000 IDS Base Model (s/n CND1481D58). HP sent ************ a box to send his unit back to HP to repair the damage at no charge. ************ informed HP that he will ship his unit back after the Black Friday rush.

  Customer Answer

  Date: 11/28/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Once I send in the laptop and they replace the hinges that were installed crooked as well as the bottom case in which a gap was introduced when they opened it. Also they should send it back to the ************** location that I had mentioned in the previous post. Finally I was advised by a case manager that I would be getting a 6-month warranty extension after the second repair so if they could update that in the ** records I would be grateful. Thank you

  Customer Answer

  Date: 12/06/2022

  Hp damaged the laptop and had me send it back with ***** (************). But i see it was delivered to ****** and not grapevine. I fear hp has yet made another mistake.

  Customer Answer

  Date: 12/06/2022

  Hp repair damaged laptop. I sent it back with tracking ***** (************) but it shows delivered to ****** not grapevine repair center. I think hp screwed up again.

  Business Response

  Date: 12/13/2022

  
  HP has performed the necessary repairs on ************************ unit. The unit is shipping back under tracking # ************ with an ETA shown as 12/14/22. If ************ needs any further assistance he may contact his Case Manager.
  

  Customer Answer

  Date: 12/14/2022

  ***Document Attached***
  BBB, somehow, HP has managed to add NEW damage to my laptop
  
  ===
  
  ***,
  
  I received the laptop today and see that *********** team managed to now ADD damage to the middle of the front and bottom casing of the laptop.
  
  How did they manage to do NEW damage to the laptop?
  
  Please see the pictures.
  
  I request you send another shipping label and have the team put the laptop innards inside a new top and bottom case.
  
  Thank you.
  See Attachment/File: **********a

  Customer Answer

  Date: 12/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  As mentioned it arrived with even more damage. I am requesting a replacement at this point

  Business Response

  Date: 12/19/2022

  ************ was sent a replacement unit under tracking #************ which is ready for pick up at his requested Fed-Ex location. If ************ needs any further assistance he may contact his Case Manager.

  Customer Answer

  Date: 12/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I appreciate HP sending the replacement laptop.
  
  Now, please have HP respond to this message that they have received the envy x360 laptop which was damaged by the grapevine facility and that all is in order.

  Business Response

  Date: 02/01/2023

  This complaint was sent to HP a month after it was filed. ************ received his replacement unit during that time frame.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021, I purchased and registered for warranty a ************************* Headset. During the initial release phase of these, it was discovered by many customers that the power/data cable that came with them was of inferior design and caused many widespread USB connectivity issues. HP designed a revision and packaged that revision with all new headsets past a certain date. During the initial rollout of the new cables, HP were giving early customers free replacement cables, but also asked customers who were not having issues to not ask for a cable in order to ensure supply for the customers who were experiencing issues. As I was not having issues at the time, I did not call and ask for one. Now, the first week of Nov '22, and I am having cable connectivity issues.
  
  I called HP support and they told me that because my headset is now out of warranty (by just over 60 days), that I am unable to be given a new cable at no cost. They link me to where I can purchase one, where they are $185, nearly half the cost of a whole new unit, which makes the idea of purchasing one difficult.
  
  While I do understand why product warranties aren't infinite in length, I feel like when a company has a known-issue with a part that makes it more likely to fail, the warranty on that part should be extended. I don't expect HP to extend the warranty of an entire unit just because it has a bad cable. But I do expect a power/data cable from a global brand such as HP to last more than 14 months. Not offering to replace them past their initial warranty when they are known to be of poor quality seems predatory.
  
  Finally, the HP parts store process seems odd. Attached are searches for part #*******, the replacement cable. If you go to www.hp.com and search, you will see a result that appears for $89, but is out of stock. But, if you go to******************, which is where customer service directs you, a search will find the cable in stock, but for $185.
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/28) */
  HP apologizes for the issues Mr. **************** encountered with his
  HP *********************************************************************). An HP Case Manager is working with Mr. ******** on an acceptable resolution. A follow-up call is scheduled for 11/28/22.
  
  
  Consumer Response /* (2000, 7, 2022/12/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  HP escalations department reached out to me and we are currently working on a way for them to send me a new cable. This is still not completely resolved as it seems like there is some lack of communication between the escalations dept and the parts supplier which is making it difficult to order a replacement, but they are making an effort to get me a cable. Hopefully this gets resolved sooner than later.