Complaints

This profile includes complaints for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

• 

  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

• 

  Hewlett-Packard Co.

  9401 Arrowpoint Blvd Charlotte, NC 28273-8166

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a printer, in 2021, I just tried to set it up at home, it is out of factory warranty, I connected HP customer support, they told me it would cost me $130 to fix the issue, i said, I would just buy a new printer, with warranty, the CS person told me that it was a driver, IP and network problem. If I was to buy a new printer, I would have the same problem trying to connect the printer to my Wi-Fi network and would still have to pay $130, to correct it, so why are they selling a product that is not compatible with a normal Wi-Fi network, how many other customers have they stolen money from to make what they call a Wi-Fi network printer, I have another printer from a difference manufacturer, never a connection issue with it, had it for over 5 years, I want to switch from that printer to this HP printer because my older one would not work with the Apple AirPrint mode, I just don't understand why HP thinks this is good business practice, I should not be charged for a product that states it is Wi-Fi compatible then have to pay to make it Wi-Fi compatible, hope you can help
  

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 5, 2023/01/12) */
  HP Incorporated apologies for the issues Mr.********* ****** encountered with his
  HP ENVY 6052 All-In-One Printer (s/n***********). An HP Case Manager reached out and confirmed that Mr. ****** had reached out to a company portraying themselves to be HP. HP took down all the information regarding the company to pass on to HP's Cyber Security team. If Mr. ****** still requires assistance, he may contact HP Support at *************************
  
  
  Consumer Response /* (2000, 7, 2023/01/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October I purchased a refurbished HP laptop via Amazon for $199. About a month ago the laptop screen stopped working. The laptop will turn on but the screen is black. I did not drop the laptop or get it wet. I missed the Amazon return window by 3 days so they directed me to HP tech support where I spoke to a very nice guy named ******. ****** showed me how to run a test on the laptop to see what the problem is. The test takes 2 hours so I called back when it was done. I spoke with a very rude man this time who wouldn't transfer me tech support unless I paid $60 over the phone. When I asked to speak to his supervisor he told me his supervisor would say the same thing & continued to argue with me about paying the $60. When he finally placed me on hold the line was disconnected. Amazon offered me a full refund after hearing about this but I use this laptop for school & would really like the problem to just be fixed.

  Business Response

  Date: 01/20/2023

  HP Incorporated apologizes for the issues ********************************************** encountered with her HP Stream - 14-cb172wm (s/n 5CD142CSMJ). An HP Case Manager has been unsuccessful in reaching ************** to discuss her complaint. If assistance is still required ************** may reach out to HP Support ************** option 7.
  

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/22, I reached out to HP via the online chat service to inform HP that my printer was giving an error message stating the ink cartridge carriage was stuck & could not move. While on chat, I was asked to give access to my camera on my phone so that troubleshooting could be done. I was told afterwards that the printer in fact was defective, but because the 2 year warranty was good until 12/27/22, that the printer would be replaced under warranty. I was told that a prepaid label would be sent to me to send the printer back to HP. Upon receipt of the defective printer, I would be shipped a replacement printer. Case ref #: **********. After nearly 2 weeks passing of not receiving the return shipping label, I reached back out to HP on 12/5/22 via their online chat case ref #: **********. I advised I had not received the return label. I was told one would be sent to me. I received the email containing the return shipping label on 12/6/22. The tracking # related to this was ************. The printer was shipped on/around 12/11/22 & shows rec'd on 12/13/22. After not receiving ANY correspondence from HP, I reached out AGAIN on 12/27/22 case ref ********** & asked why I had not rec'd a new printer. I was transferred around several times. One agent seemed to be able to help me & told me that I'd receive a call from a manager in ***** hrs. I did not receive a call for nearly a week. This agent said that he would be looking into the situation. I was then contacted today, 1/5/23 & told despite the tracking number I'd given, the printer had not been rec'd by ****** could not be sent a new printer because tracking #************ showed it had not been shipped. With all of my calls & chats, no one ever mentioned this number. I have been transferred around to 3k different depts & no one seems to be able to get a resolution to replacing my printer under warranty. I am having to follow up & still no one can figure it out. PLEASE get this resolved & send a replacement printer.

  Business Response

  Date: 01/24/2023

  HP Incorporated apologizes for the issues Mr. *********************** encountered with his
  HP OfficeJet Pro ****e All-in-One Printer (s/n TH09A180B5). ************** is currently working with his Case Manager to get that replacement unit sent.
  

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new HP OfficeJet Pro **** Wide Format All-in-One Printer through Amazon on or about November 25, 2022. For some unknown reason (probably Christmas overload), the delivery was delayed past the stated delivery date. It didn't arrive until December 19th. Once I began the set up and product registration, it showed only 10 months remaining on the warranty. I also was having set up issues, and contacted customer support. They asked me to provide a record of my purchase, but then revised the warranty to November rather than December when I received and registered the printer. I have asked them to adjust this, but have received no reply.The box arrived damaged, so I sent pictures to Amazon before opening the box in the event the printer was also damaged and I needed to file a claim. Without even asking, Amazon adjusted my purchase price. This is what defines good customer service. HP still received the full price. I also asked support about saving a scanned image as a PNG since the printer/scanner only gave the option of saving a JPG and a PDF. The Brother printer I had for over 12 years had the ability to save in a variety of formats, so there's really no reason an HP printer can't do the same.During my conversation with customer support, I was told I would have to pay for more advanced support to enable that functionality. This is on a brand new printer still under warranty.After repeated attempts to get a response from HP, I am submitting a complaint seeking a positive resolution to these problems. I have attached two (2) PDF files with the related emails that describe the issues and my repeated attempts, with no reply from HP. This is what defines poor customer support.

  Business Response

  Date: 01/24/2023

  HP Incorporated apologizes for the issues ******************************* encountered with his
  HP OfficeJet Pro **** Wide Format All-in-One Printer (s/n CN282851H7). **************** is actively working with his Case Manager towards a resolution.

  Customer Answer

  Date: 01/28/2023

  ***Document Attached***
  January 28, 2023
  
  Hello Nat,
  
  I'm adding the following interaction with HP to update my case (BBB Complaint Case# ******* (Ref#**-207934-*******-3-200)
  
  On Wednesday, January **, 2023, '**************' called and identified himself as an 'Escalations Case Manager' assigned to my case. We spoke for several minutes so he could gather more information, and we established a date and time when he would call me back with more information on solving the problems I have tried to get resolved since I purchased this printer - the warranty and inability to scan and save images as ***'s rather than JPEG's and PDF's. He told me during our conversation that he would immediately resolve the warranty issue, and would speak to engineers about the *** scan problem. He also stated he would contact me prior to our scheduled call if he gets a solution to the *** problem. Our call was schedule for Tuesday, January 17th at ** AM Pacific.
  
  He followed our call with an email stating my complaint number is **********. I responded on January 12th stating I looked forward to our call.
  
  On January 17th, the ** AM call time passed, but I waited until 1:54 PM until I sent a follow up email in the event he got busy with other matters. I never received a call, or response to my email.
  
  I sent two (2) subsequent emails on January 18th, and January 24th (see below), but never received any response. You'll see in my January 18th email, I identified two other HP reps that promised call-backs, but never called. These were different situations unrelated to my BBB complaint. Honestly, I have had so many problems with this brand new printer; I'd replace it if I could. This is one of the worst experiences I've ever had with a company.
  
  Please let me know if you have any questions.
  ***************************
  
  See Attachment/File: BBB Complaint Case *******.pdf

  Customer Answer

  Date: 01/30/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I saw the response from HP that I am "actively working with a (his) Case Manager towards a resolution."
  
  As you may have seen from the update I sent on Saturday, January 28th, this is false.
  
  The last contact I had with this 'Case Manager' was January 11th, and have made several attempts to get a response from him after he failed to call me as promised.
  
  They may not even be aware of this situation, but certainly should.
  
  Thanks,
  *******

  Business Response

  Date: 02/09/2023

  HPs technical support assisted **************** with how to save in PNG format as well as extended his warranty by 120 days.  If **************** needs any further assistance he may contact HP Support.  
  
  

  Customer Answer

  Date: 03/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago I purchased a printer from HP. I also purchased an automatic plan for ink refills.. The printer was very difficult to set up, taking about 6 hours on the phone for use with my phone and***** plus an app to scan documents. Since then, I have had nothing but trouble. Every time I go to print, it says "not connected to WIFI"- though the printer itself says it is connected & the WIFI is on. I spend 30 minutes or more each time, turning things on & off, changing file types & sources The printer often seems to only recognize ****** docs &/or PDFs. I finally give up and go to the library.
  I have tried to call a few times to complain to the company. They make this nearly impossible. Every time I do so, the system does not find or recognize my printer. So, I am unable to proceed with a complaint or tech support. If one looks at my printer account, one can see that I have printed probably less than 30-50 copies the whole year or so that I have had it. This supports there is an issue.
  It is truly a problem when a company makes it impossible to reach them unless the technology is working. This makes no sense, since one is probably having an issue that the technology does NOT work. I did once reach HP somehow by phone & was soon disconnected. By the time I went back I could not find the elusive phone number again.
  My printer is a HP ***********
  The Serial # of my printer is**************************
  I have recently gotten a new email, as given in my info, I was able to change the email on my main HP account. I am not sure if this is the email on the instant ink account. If not, I am happy to give HP my old email addresses to find that account
  Because of the email change, I can't find my receipt. The instant ink account & serial number should verify I purchased the printer legitimately from a reputable source.
  I wish for a new printer of a different line- one that is user friendly and not defective.
  Many thanks for your kind assistance.
  **************
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/11) */
  HP Incorporated apologizes for the issues Ms. ************** encountered with her HP *********************************************** Ms. ****** was offered either an HP coupon or technical support. Both offers were declined.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2022 I bought a 17" HP laptop with operative system Windows 11, with one year warranty. On December 3,2022 it stopped working so I contacted HP technical support, first one of their technicians tried to help me through the phone call. The problem couldn't be solved so he asked me to ship the laptop to be diagnosed and repaired, but he told me about the limitations of my warranty which supposedly didn't cover that process so he suggested me to buy a warranty extension for 2 years that cover all the process. A week after, they called me and said that the operative system crashed and they needed to reinstall it. On January 2, I got my laptop shipped back, and when I opened to set it up, I realized they installed a Windows 10 operative system. At the end they sold me a defective product that in less than 5 months crashed out and made me loss all my data, they sold me a warranty extension for a technical support that doesn't work and downgraded my laptop to an older operative system. It was my first that brand (HP) computer, I don't trust that product, and I don't trust the company's technical support. They offer me to I reinstalling the new operative system over a call. I already spent a lot of time dealing with this problem and as I said before I don't trust that brand and I think I'm not dealing with a serious company at this point. All I want is my money back that covers my laptop purchase and the extended warranty. I'll send them back the laptop. Thank you.

  Business Response

  Date: 01/20/2023

  HP Incorporated apologizes for the issues Mr. *************** encountered with his HP **** inch Laptop PC 17-c0000 (s/n 5CG22454CZ). An HP Case Manager offered a $279.99 prorated buyback. Mr. ****** Case Manager attempted to reach him to discuss the buyback however he was not reached. A follow-up call is scheduled 01/23/23 to further discuss the buyback and the amount.
  

• Initial Complaint

  Date:01/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new HP printer in September of 2022. The printer came with ink cartridges which I have been using. In January of 2023, my printer stopped working. HP informed time that this was due to the fact that I no longer wanted to participate in their Instant Ink subscription program, and that these cartridges would only print as long as I allowed HP to take a monthly fee from me. I explained that I did not elect this program, nor was I aware that this was the situation when I inserted the cartridges into the new printer. HP **************** kept me on the phone for 45 minutes and transferred me to other people more than 3 times. Each time I had to start over, with my name, my account information, and my problem. Each time, the same information that I already knew was parroted back at me, with no real resolution. My printer is still under warranty for another 8 months. There is no reason that I should not be sent ink that I can use to replace the ink that the printer came with, and which I have now lost the use of. Eventually, HP customer service said they will see how they can get me a complimentary ink replacent, then promptly hung up on me. They did not call me back despite the fact that I provided my phone number for callback should the call drop over 3 times.

  Business Response

  Date: 01/18/2023

  HP Incorporated apologizes for the issues ***************************** encountered with her Instant Ink account. A representative let ****************** know that her account is currently suspended and if she wishes to continue using the program, she has to update her credit card on file. ****************** does not want to update her information at this time. If ****************** would like to continue using her printer, she must insert regular ink cartridges.
  

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  HP did not do anything to compensate me for the loss of use of my printer ink. They simply insisted that they could not send me regular ink cartridges and that I would have to purchase them myself or continue subscribing to instant ink.

  Business Response

  Date: 02/01/2023

  An HP representative attempted to reach ******************** to discuss her complaint however they were unable to reach her. The following email was sent:
  
  IMPORTANT: Please do not reply to this email. Replies to this message are not monitored.
  
  Dear *****,
  
  This is ***** your Case Manager with HP Instant Ink.
  
  I am sorry that I have not been able to reach you on my recent callbacks and have received no reply to my recent email.
  
  If you should require assistance with any Instant Ink issues, feel free to contact us through phone ***************) or Chat and refer to your case number so our HP Instant Ink support representatives can assist you.
  
  Your current case number(s): ********** have been closed.
  
  Please do not reply to any emails from us in relation to this case as it is no longer being monitored.
  
  Here is a great link to check out regarding your Instant Ink account: ************************************************************
  
  
  Thank-you for choosing HP Inc.
  
  Ruby
  
  HP Instant Ink Case Manager

• Initial Complaint

  Date:12/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a laptop from*********. It is under HP's factory warranty and less than 6 months old. The trackpad sticks making a single-clicking noise when I click on something and does not release upwards of 50-60% of the time. This causes issues when doing anything on this computer. I contacted HP, they ran all kinds of tests and logged into my computer remotely. The issue couldn't be resolved virtually because it is a physical issue. Their only suggestion is I be without it for 8 to 10 days while they tinker with it or take it back to********* so they can tinker with it for who knows how long. This is not acceptable as I work from home and require this computer in order to do so. This has been an issue since I purchased it right out of the box but only happens when it's in my lap and not flat on a surface. I spent close to a thousand dollars for a broken or poorly manufactured computer and their solution is to disconnect me from my job and family for 8 to 10 days?
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2023/01/11) */
  HP Incorporated apologizes for the issues Mr. ************ encountered with his HP laptop. The Executive Office sent Mr. ****** several emails to get more information on his laptop however, to date there has been no response. If Mr. ****** still requires assistance from HP he may respond to the email that was sent.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HP laptop (sn **********) in May 2022 from ********* which is a HP authorized seller.
  
  Last week when I was trying to claim some warranty service, I found the warranty on this laptop was expired on Oct 31 2022 by checking status online with the serial number.
  
  I contacted the HP customer service online and was trying to dispute the warranty there, but my request was denied simply because the receipt uploaded has an ebay logo there.
  
  Yes, this laptop was purchased over***** Platform, but the seller is********** which is a HP authorized seller. ********* has several channels to sell products, including***** platform, ****** platform, ******* platform, its own online store, its**** store, et al. It DOES NOT matter through which channel I purchased this HP laptop from, as long as it was purchased from HP authorized seller, I should be entitled to the 1 year HP warranty.
  
  ******* is doing the same thing to sell HP laptops over different channels including*****, its own website, its own**** store, and even pop-up kiosk (like vending machine in airport). I do not see why products should be differentiated in warranty service by omni-channel.
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/18) */
  HP Incorporated apologizes for the issues Mr.************* encountered with his HP **********************************************************. HP is providing a one-time exception free repair of the unit. That repair request was submitted on 1/17/23. If Mr.**** has any questions or concerns during the process he may direct them to his Case Manager.
  
  
  Consumer Response /* (2000, 7, 2023/01/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  HP promptly responded with a customer-oriented and tailor-made solution, and followed up in time to make sure of the smooth progress.
  
  Thanks

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint against HP **** regarding a new program that they started this year (2022) for a printer subscription and ink. I was already signed up for the ink replenishment and was happy with it, so I decided to do their printer program also. I got the printer and unfortunately, my dad was in the hospital and so I didn't get the printer installed right away. I was on the understanding that I would have time to use the printer to see if I liked it and would be able to return it or exchange it if I didn't like it. Well, after using it, I realized that it didn't have a feature that is important to me and that I have on my other printer. I dealt with it though and used the new printer which I do not like. Then I had an issue with the printer, called support and got it fixed. I don't use the printer for a while and then I go to use it and now the printer is just printing black stripes across the printer. I call support, we go through everything and nothing fixes it. After releasing the call I realize that I had 2 new printer cartridges and installed them to see if that would fix the problem. It did not. I called support back and went over the issue. All I want is to be able to return the printer and not be enrolled in their program. This program has been a nightmare from the get go. I have talked with multiple people and keep getting told all they can do is exchange the printer. I would think that if you are coming out with a new program there would be kinks in it and that they would try to make their customers happy and make the system work better. I am going to be unplugging the printer and using my old one. I will be paying for a service that I cannot use and no longer want to use. I don't even want to buy anything from them if this is how they want to conduct business.

  Business Response

  Date: 01/13/2023

  
  
  HP Incorporated apologies for the issues ******************************* encountered with her Instant Ink account. The account was cancelled, and HP processed an order to have a full set of ink cartridges sent out. Once those cartridges are inserted ****************** may resume her normal printing.
  
  
  
  
  

  Customer Answer

  Date: 01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They only cancelled the instant ink portion, which I had already been subscribed to. The printer program is what the complaint is for. When the *** called me to cancel the subscription she said I would be charged for the printer. This company has 2 different programs. I'm disputing the fact that they want to charge me for wanting to cancel my printer subscription because I've had nothing but issues since I started it.

  Business Response

  Date: 08/09/2024

  Complaint #: ********** BBB Complaint received on Jan 5, 2023. Customer complaining about the HP's printer program. Customer liked the ********************** Ink program, hence opted for the printer program too. Customer could not use the printer right away due since her dad was at the hospital. She later set it up but the printer had print quality issues. Customer contacted HP to cancel her enrollment to the printer program but was told that only option was to exchange the printer. HP responded on Jan 13, 2023 that customer's ********************** ink account was cancelled and a full set of ink cartridges were shipped. Received rebuttal on Jan 30, 2023. Customer stated that issue was with the printer program and not the Instant Ink program. ******** was told that she had to pay if she wanted to cancel the printer program. No HP response documented post this.